Customer Reviews for Alaska On & Off Road
(Distribuidor de U-Haul del vecindario)

107 comentarios

6915 W Trevett Ave   Wasilla, AK 99623

(907) 631-0398

Horario

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Services at this Location:

Contáctanos

(907) 631-0398

6915 W Trevett Ave
Wasilla, AK 99623

Services at this Location:

Horario

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The app is not the easiest to use. It would be better to be able to call and talk to a real person at any time with less of a wait. Overall it was fine. I did have to stand out side in 38 degree weather for an hour. That was unpleasant.

Weston B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
3.0

No one was available when I picked up truck at 12:30 am to answer my question... truck was covered in snow... other than that, truck ran fine.

BARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinnie F. 
Clasificación:
1.0

Trailer wasn't swept off. Had about 6 inches of packed snow on the roof. Customer lock was still locking the compartment. Had to point it out and wait for it to be cut off. Tail lights covered in dirt. Rude and unprofessional staff. Very intrusive questioning even though I had reserved, prepaid, and checked in ahead of time online. I will gladly drive 20 miles out of my way in order to avoid using them again. I will not be doing business of any kind with them. It was a horrible waste of my time. I've rented a lot of uhaul equipment over the past decade. This is by far the worst location I've ever dealt with. I do not appreciate questions about where I work, who my boss is, and what his phone number is. My rental was personal, not commercial.

Jason S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doris T. 
Clasificación:
5.0

Owner was very nice and thorough. Easy pick up and return. Will definitely use these guys again!

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy B. 
Clasificación:
3.0

Getting the unit was smooth. Otherwise leaving it in Florida was a nightmare. The drop-off spot we left it at never recorded getting it so I had to deal with several emails and texts. I feel uhaul needs to hold their ppl accountable for poor paperwork resulting in cases like mine.

HAROLD S. 
Clasificación:
5.0

Excellent and friendly service. I was in and out quickly and efficiently.Would surely use this location again if the need arises.

Ted A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
2.0

Very cramped area.

Howdice B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Duane R. 
Clasificación:
3.0

Was charged an extra day erroneously. Due in 9/9/20. Dropped off night of 9/8/20. Waiting to hear why extra day charged and be credited. Have spoke with 2 people already and another is to contact me. Lot of wasted time

linda M. 
Clasificación:
5.0

Laura was very nice to deal with! Highly recommended

Lloyd T. 
Clasificación:
5.0

Friendly & nice!! Super helpful

charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
4.0

Very helpful and friendly customer service. A nice rental experience overall.

Cecilia O. 
Clasificación:
1.0

Don't make it a possibility for customer to back into a sandpit and get stuck. Then when it does happen you charge them an "after hours fee," a "cleaning fee," and the full rental because the customer didn't call roadside and spend their night waiting for it. When the vehicle was needed for less than an hour. Consider backing vehicles in so the customer just has to pull out like every rental car company, every other U-haul i've ever been too. Also, don't blame the customer for getting a vehicle stuck in your sandpit parking lot. Pretty convenient that there was 2x6's in the vicinity, one 2x6 screwed to another... typically used to get stuck vehicles out. i HIGHLY doubt this is the first time in 4.5 years this has happened. I drive by your location everyday. Since the rental date i have not seen the van parked in that location once. Shocking. WONDER WHY.

Sean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

I was scheduled to pick up the truck st 10 am on April 8 from R&R. When I arrived, there was a note on the door, stating they were only open a couple of hours per day, beginning at noon! This would not work for me, as I had already hired people to help me load. I went down the road and found a for rent business that was able to help me. I definitely would not recommend R&R.

Diane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

On line experience took way to long. There was even families in the lot trying to figure out what to do on their phones. It took an hour to check the truck out. It took us an hour to get the stuff out of the storage unit. Not user friendly. AND I did tell them I would be there between 9-10 am and they put noon in the computer so I could not get anywhere with the app....so I called the center and they suggested me going to Palmer, which was 20 miles away. When you have a working crew waiting, this does not fly! We wanted a picture of ours asses for your cargo pic, but decided we were too pissed off to expose ourselfs like that. This is crap! We had to also chip about 3 inches of ice and snow off of the rig, and it was so closely parked to another rig we thought we should fold inall if the mirrors! Your apps sucks.

Karen D. 
Clasificación:
5.0

Adjust the backup mirrors for shorter people.

DONNA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanna L. 
Clasificación:
4.0

The 24/7 service at this location is sketchy and fails often forcing several tries at loading photos and data. The whole 24/7 system is not very intuitive and not easy to follow for anyone who is not extremely smartphone savvy.

Ron S. 
Clasificación:
4.0

Get the rental to use anytime

Edward S. 
Clasificación:
5.0

Great business and service was top notch. Very pleased with the ease of this experience.

Ron C. 
Clasificación:
5.0

Very happy with service! Quick, friendly, explained things well.

Courtney K. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

Outstanding customer service!

Paulette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad E. 
Clasificación:
5.0

Perfect service couldn't ask for better.

Fred S. 
Clasificación:
5.0

Be open about the condition of rental truck at time of issue. Truck in question had no air conditioning. Dealer new and did not divulge . Weather conditions were 80 plus degrees, dealer explanation this was a city rental and not authorized to fix air. If that was the case it should have been divulged at the time of issue.

Donna T. 
Clasificación:
5.0

Great service !

Patricia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsea A. 
Clasificación:
5.0

No one was there when I dropped the trailer off.

Robert S. 
Clasificación:
5.0

They helped me pick the right truck and were responsive my needs. I enjoyed working with them at every level

Robert K. 
Clasificación:
5.0

Great service all around

justin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P. 
Clasificación:
5.0

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P. 
Clasificación:
5.0

Alaska on and off road is wonderful. We appreciate them immensely.

NIKOLETA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

The back of the truck was not clean and there was either diesel or kerocene on the floor. The engine oil was 2 quarts low when I picked up the truck

Tony B. 
Clasificación:
5.0

Laura and Randy were so accommodating and pleasant to work with. I appreciate their kindness and efficiency. This is the location to get your u-haul!!

Mariann M. 
Clasificación:
5.0

Keep this particular vendor! So many others, in this community, were not open on Sunday. Many people move on a weekend. This particular one was extremely accommodating to my need to move on a Sunday.

shirley M. 
Clasificación:
5.0

Alaska On & Off Road was great! Professional, nice, clean and excellent service!

Thomas L. 
Clasificación:
2.0

El cliente no dejó un comentario.

marie F. 
Clasificación:
3.0

The electronic check in was too time consuming. In addition I wasn't prepared for it. What if someone can't get online when checking in?

gretchen H. 
Clasificación:
5.0

Great place!

jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

I will definitely be back next time i need a uhaul.

HEIDI H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Franklin H. 
Clasificación:
5.0

Keep up the good work, I recommend on & off road to anyone that needs a U- Haul.

Dave H. 
Clasificación:
5.0

I put in the wrong date for my reservation and was contacted by AK On and Off Road to ask if I wanted the truck. They helped rebook the reservation. Check in and out were quick, professional and friendly. I'll be using them again. There was nothing I can say that needed improvement. Keep up the good work!

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
5.0

Everything 100%

Cal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
4.0

The vehicle wasn't cleaned, but that's nearly impossible in AK in the winter. Customer service was great! If I need another one, I'll probably return here.

Patricia M. 
Clasificación:
5.0

This is our favorite UHAUL dealership to use. They are very accommodating. Thank you for all your help.

Nikoleta P. 
Clasificación:
5.0

We appreciate the ease of service with working with Alaska on & off road. We will be their forever customer as long as we need rentals. Gracias.

Nikoleta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
3.0

I rented car dolly and no one inspected it or helped me hook up to it. When I got home home my brother asked me about left rear tail light. I contacted office and they asked me if I took the insurance, I explained that the the left rear fender was marked with X sicker at the tail lite area. It was the only dolly available so I used it although it was not in good condition. I was treated as though I was an inconvienence when I tried to rent dolly, did not seem happy that I reserved at another location and picked up at his as he has to split it with them and they would only make $5. I was also told that my full coverage insurance from St Farm would not cover dolly and that I would be responsible for the trailer value of $4k if I wrecked it. NOT A HAPPY CUSTOMER at all. Please call with questions.

larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY W. 
Clasificación:
5.0

Laura was fantastic. Extremely helpful and made sure I had a good experience

Logan H. 
Clasificación:
4.0

Everything good

WILL M. 
Clasificación:
1.0

The truck smelled like punk, then the charged me for cleaning. Will not use them or u-haul v agian. PERIOD!

JOHN D. 
Clasificación:
3.0

I didn't actually go inside because they were closed, but I did speak to someone who was on-call and he instructed me to just leave the keys in the drop box.

Laurie M. 
Clasificación:
3.0

Was really hard to locate no would answer the phone and the 800-number would only provide me with the name of the business, she didn't have the street address. without knowing the area was impossible for me to find I ended up calling back and was told she passes it a lot so she knows it's there, she finally gave me a physical address then I could use in my GPS and I found out that I started two blocks from it and now I was 5 miles away.

Ramona T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ted S. 
Clasificación:
5.0

Outstanding & very nice. The gentleman was very helpful, explained everything. Will definitely rent from this location again.

cindy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

jamison R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTEMIO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATT Z. 
Clasificación:
4.0

I wasn't able to return it on the first day because there was a lock on the front gate. Could have used that info before driving the 20 minutes to get there. They were helpful in getting me there after.

Scot S. 
Clasificación:
5.0

Pick up location was very clean and personnel were great!

James S. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba