Customer Reviews for AJ's Boat RV Mini Storage
(U-Haul Neighborhood Dealer)

331 reviews

12035 N SH 289   Pottsboro, TX 75076
(North of Brookeshire's on N SH 289)

(903) 419-2320

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 419-2320

12035 N SH 289
Pottsboro, TX 75076
(North of Brookeshire's on N SH 289)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The return of the U-Haul was quick and very easy.

Calvin K. 
Rating:
5.0

Excellent communication from management to relay information for turning in vehicle.

Freddy G. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Service excellent at pickup and drop off. Recommend communicating braked trailers are hitched and unhitched at UHaul sites only. Thanks!

sheryl M. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

LANNY RAY G. 
Rating:
5.0

Richard is friendly and helpful. Excellent service every time.

Jeffery S. 
Rating:
5.0

The U Haul computer system was slow and then went down. The location had to call someone twice! Happens everytime I try to rent from you!

Sidney L. 
Rating:
5.0

Very nice and helpful.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Very friendly and was easy to drop off. Great experience.

JEFFERY ALAN S. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

All good

WILLIAM EARL JR H. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

FLOYD L. 
Rating:
5.0

Customer did not leave a comment.

LUTZ H. 
Rating:
4.0

Manager at location was great. Helped me hook up and unhook car dolly. Was very polite and nice. Only issue I had was, nothing was required to do, to show dolly was returned to location. Not for sure how your policy is or works for that but everything else was great. Thank you very much.

JOHN F. 
Rating:
5.0

Ready to help as soon as I pulled into the parking lot. Very quick and easy process!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
1.0

The customer service was horrible. The rental clerk wouldn't help to find a drop off location closer to my destination. He told me to google it and figure it out.

RYAN F. 
Rating:
5.0

Sun fizzer was broke, floor was dirty, the truck appeared to have something loose underneath like if shocks were going out. The gas meter showed between 1/4 and 1/2 of gas in it. I was told if I brought it back with a 1/4 tank of gas it would be ok. I brought it back with the same amount that was in it when I left and they charged me for putting gas back in it. The clerk that was dealing with me on renting the U-Haul was a very nice, professional, and courteous person. He was very pleasant to work with.

NADE A. 
Rating:
5.0

Manager was great. really made it simple.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Very friendly!

BRADLY F. 
Rating:
5.0

The man who helped me was awesome. Thank you!

Stephanie J. 
Rating:
5.0

Not a thing. Richard Norman always takes care of me in quick and courteous manner every time I rent a vehicle or trailer from him. Great employee!

PHILLIP S. 
Rating:
5.0

Manager was very professional and knew what he was doing. I will use this location in the g ft I tire. Jim Gilmore

JAMES G. 
Rating:
3.0

The cab in the Uhaul truck had food debris, trash and dirt on the floor.....but on a 2 hour rental, I did not care. I rented this truck to unload a Ubox, because home delivery was not available thru Uhaul. The AC worked really well, so that was something positive. I did verbally decline Uhaul's Safe Move insurance coverage with the agent where I rented, yet I was charged $14 for coverage. After the 3 day delay in my Uhaul Ubox arrival, I just wanted to be done with all things Uhaul, so I did not argue the charge after the fact. Advice: If you are truly needing the cheapest means of moving, this will hopefully work....eventually. Do not expect your stuff to arrive on the “guaranteed” delivery date. And read the fine print in all documents before you sign them. I would only use Uhaul again if there where no other options. .

LINDA M. 
Rating:
5.0

Went exactly like it should

EDWARD F. 
Rating:
3.0

Drop off lication was 40 minutes away. There were closer drop offs. Was given 2 drop off times and was charged a late fee.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Drop off was easy. Although they were not open on a Sunday, I spoke with the attendant over the phone. His instructions were clear and helpful for our drop off.

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

kenneth F. 
Rating:
5.0

very nice people and understanding

ANTON R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Richard is always very friendly and courteous.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

MICHEL P. 
Rating:
5.0

all was good

Ryan T. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

THE GENTLEMAN WAS A PLEASURE TO DEAL WITH ,VERY PROFESSIONAL . RONNIE SEXTON TANGLEWOOD RESORT PROPERTIES POTTSBORO TX 75076

RONALD S. 
Rating:
4.0

The manager, Richard, is a good man

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

Richard was very nice and professional. Your return process is a joke!

milton J. 
Rating:
5.0

So very kind and polite. The store is easy to get in and out. Great service!

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Kelli T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

The online reservation needs to be editable. The call in services were horrible. I was transferred to New York and we are in Texas after talking to 3 other people

Pottsboro I. 
Rating:
4.0

Customer did not leave a comment.

Amy D. 
Rating:
4.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
4.0

Customer did not leave a comment.

Betty T. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Staff at the facility was very professional. kind, helpful and pleasant to deal with.

NORTH T. 
Rating:
5.0

Customer did not leave a comment.

Edwina K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Jamey P. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Super great customer service

Texie E. 
Rating:
5.0

Amanda was very helpful. I has some issues with checking in and out online but she quickly took care of that.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

x

gerald H. 
Rating:
5.0

Not a thing! Excellent service! Five star all the way! MJ Pottsboro, TX.

milton J. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

No improvement needed. GREAT SERVICE!!!!!

Darlene C. 
Rating:
5.0

Great place. I got there at closing time and they stated open for an additional 30 minutes.

Donald K. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

No improvements needed. The 6X12 trailer pulled very smoothly with no bouncing or swaying. It was effortless to tow.

ROBERT I. 
Rating:
5.0

Customer did not leave a comment.

Fayne F. 
Rating:
5.0

Customer did not leave a comment.

peter P. 
Rating:
5.0

Easy access

Jim H. 
Rating:
5.0

UHaul needs to add AJ's to the Drop Off list. I had to drive an extra 11 miles to the closest Drop-off point. I rent 26' trucks each summer to take luggage and camp supplies from Arlington, TX to Pottsboro, TX and I can't drop-off at the closest dealer without extra fees.

Michael L. 
Rating:
5.0

Nothing I saw needs improvement.

Scott M. 
Rating:
3.0

The lady was very efficient and friendly.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Zach L. 
Rating:
5.0

Talked with them about condition of truck when I picked it up and dropped it off.

John M. 
Rating:
1.0

I rented a trailer to go pick up a hot tub 130 miles away. When I reached my destination the trailer was not wide enough to hold the hot tub. I called your customer service department for different times and spent a total of an hour and 40 minutes trying to exchange it for a different trailer. I was disconnected twice I was transferred five different times put back into Q after being told oh we finally found the right department. Needless to say I never got the correct trailer. Your customer service department is worthless and I will never use your company again. I had to come back home without the hot tub and return the trailer to the original location next to my house.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Alvin D. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Amanda was very helpful and professional.

Earl Y. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Amanda was very helpful, cordial, and respectful. She went out of her way to help me in the trailer rental process.

Johnny N. 
Rating:
3.0

Customer did not leave a comment.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

DAN N. 
Rating:
5.0

The manager was extremely helpful and professional. We will definitely use this location again.

DAVID P. 
Rating:
5.0

They're only open 9 am to 5 pm. Very disappointing and difficult for working people. Reserved trailer but couldn't get in gate until 9, by the time they completed paperwork it was almost 10. People were waiting on my, almost angrily.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

JEFF T. 
Rating:
5.0

nothing, every thing went very good thanks

FRANKLIN C. 
Rating:
1.0

Customer did not leave a comment.

brad M. 
Rating:
4.0

My overall experience was good. Brandi was very helpful and the facility is fairly easy to get into. My one complaint was the clean of the unit. Lots of dead bugs lining the edges of the unit. Had to

Lisa H.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top