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Bob C
Customer Reviews for AJ Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unfortunately, the U-Haul given to me at pick up was defective. I didn’t notice until the third day of driving that the cab of the truck leaked whenever it rained. The interior on the ceiling was pulled away from the windshield and water streamed in. I had to sop it up with paper towels before I could drive it. It also damaged some of my belongings that I had in the cab with me. Then I noticed later that there was packaging tape on the exterior of the windshield…like that would do any good.
Meredith BDropped truck off and used mobile app, location was closed.
Joel HQuick, easy, and friendly service. Great experience overall for a local move.
Angela VEverything was fine
Ricky COnly problem with Uhaul site being down for maintenance first thing in the morning and delaying my pick up. Aj's was great
Kenneth DAJ is the best! Thank You so much Sheila Cleary
sheila cThe Owner of AJ Sunoco went above and beyond to help us with our rental. It was super cold out and he even had the truck all warmed up for us. This will be our go to place for rentals and recommendations!
Michelle GThey gave me someone else order with all there info on it wondering if the other person got my info
Amber PVery friendly, efficient service. I am very happy with the experience at AJ Sunoco. Thank you!
Christopher WFrequent renter here, always friendly never a "hitch" this agent is the best !
H bLocation was overcrowded with units and difficult to park at. No personnal atlocation for assistance.
Michael BCheck to slider bolts, they were pretty stuck down in their ports. Bring a block of wood to help pop the bolts up
Billie CExcellent service
David SAll went perfectly
Alan LGreat service an goes out of the way to help customers when needed
Margaret LThe owner was extremely helpful in getting the rental started and answering questions about the van. Everything was clean and well maintained, would definitely rent from this location again.
James CThey are always kind and courteous. And I hope Armand figured out his password! 😉😊
sheri mExcellent customer service and product availability and quality
Deeann FThis place is great - friendly, helpful.
Andrea YNothing everything was on par
Ricky CExcellent!
Tami CThe trailer was great! I dropped it off just after hours, but followed the instructions given to me for after-hours drop-off. However, since I was not able to speak to someone and do a normal check-out / drop-off, the regional office reached out to me later that evening asking if I still needed more time with the trailer. I had to call back the next day to inform them that I dropped it off, and they told me I was all set.
Mark DThe people are friendly and very helpful!
LOUISA TI rented a 5 x 8 covered trailer and was able to get a lot of big articles in it and even almost stand up all the way (I'm 5'9"). It was easy to pull, the doors stayed open and didn't swing back while I was loading. We've had rain almost daily, so having a covered trailer was great. I took a lot of things to a flea market and was able to back in to my spot. The station where I rented it had several options in trailers, and the person doing the 'paperwork' had excellent knowledge and experience to set things up with no problems.
patricia wAJ Sunoco is my go-to for rentals, they always take care of me.
John TThe dealer system was down (we understand there was a widespread outage) when we arrived in the morning to pick up the trailer. Surely there is something Haul can do better to at least provide a list of rentals for the dealers with contact info so you don't have to drive (an hour round trip) only to not be able to pick anything up. Totally threw a wrench in our move. This was obviously out of the control of this location, which is great and I would recommend to anyone.
MERRITT KI have rented vans and trucks from this location, on several occasions, and I've always been very pleased with the service and the conditions of the vehicles. Such nice people!
judi jgreat service.
stephen bFriendly couple running a business the right way.
Keith JAll wemnt smoothly with my rental!
James RThey need dollies.
Felicia PIt was a very pleasant experience doing business with AJ Sunoco. They will be our go to business for rentals.
Dierdra MArmand and Joyce are so friendly and professional. Have rented from them several times now.
Robert HThe local store is always very helpful and accomodating....
Marvin GCorrect your pricing. The internet said 19.95 or the van tax and fees and that printed estimate read 49 cents per mile... I went 121 miles. The dealer states mileage was 79 cents per mile. Your website states 69 cents per mile. The estimate provided read 49 cents per mile.. I was billed $119.46 which is higher than what ti should be. 19.95 + (121 miles x ..49 = $59.29 ) = $83.49 + VT tax + hidden fees does not total $119..54 charged to my card. I will comment on your website if not remedied..
GERARD CI was not impressed with the surge trailer brake on the trailer
Ezra Tthe agent was helpful
Andrea MThe people are great to deal with and very helpful.
Paul CThe tires on the truck were so bald I couldn't even turn it around in a plowed driveway without getting stuck. Also the door kept getting stuck open when we opened it to load
Christina KNo improvement required. Service was efficient and the equipment was in excellent working order.
Trevor WNone,it was great.
russell hAll good
james cI got charged for extra gasoline when I filled it right there at their location, in front of cameras. The truck had a full tank when I was finished. Not sure why the charge???
Burton LParking lot had icy spots.
Lindsay KYour website has issues. I initially reserved a 5x8 trailer at this location, however, I subsequently received an email stating that I had to pick up the trailer in Williston. Completely unsatisfactory. Barre is a 40 mile round trip, Williston is a 150 mile round trip. Do the math. If you cannot honor your reservation at one location, then ensure the item is delivered there. Do not arbitrarily change locations and expect the client to understand without any explanation or option. I chose to cancel the reservation and reserve the smaller trailer.
David AThey are so friendly and helpful. I would definitely rent my truck from this location again. Super easy!
carolynn sAfter discovering a tire issue on the trailer he had processed for me to rent, Armand set me up with another trailer. This meant providing me with a bigger unit as that's all that was available. I was not charged extra for better trailer! Great service from a great staff.
Reginald GThe inside of the truck smelled like cow manure and was a bit muddy inside. We only needed it for a few hours so it was not a big deal. Overall a good experience and will use U-Haul again.
Dennis Lexcellent advising & extras (tv box, blankets, furniture dolly etc)- friendly & locally-trusted staff.
joe hI ordered a dolly, which was not available when I picked up the vehicle. Not a big deal, but it did mean I had to scramble at the last minute to find one elsewhere.
Anne CI've used this location several times. The staff is friendly, helpful and a joy to talk to.
Craige OIt would be nice if the mileage rate could be reduced especially with the cost of everything else out there this day in age. I can’t think of anything else that could be improved. The rental staff was superb and the service was excellent!
LOUIS L