Customer Reviews for Airport Road Storage
(U-Haul Neighborhood Dealer)

560 reviews

1000 Airport Rd   Fortuna, CA 95540

(707) 725-2488

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 725-2488

1000 Airport Rd
Fortuna, CA 95540

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Fellows 
Rating:
5.0

Customer did not leave a comment.

Johnathan Breazeale 
Rating:
1.0

I felt that I was scammed into paying an extra cleaning fee. When I picked up the truck it looked clean and was well maintained, but I did not look closely at the "tracks" where the door shuts. We moved furniture. When we returned the truck to the Fortuna Airport Road location, we had to pay a cleaning fee because the person that we returned the truck to in Fortuna said that the back of the truck was "filthy" and that the tracks were filled with mud. We did not have any contact with mud, so it had to be there from when we picked up the truck, but was so minimal that we didn't notice it. We swept the truck out before returning it and it looked clean. We felt that the person receiving the truck was being excessively picky in order to charge us for cleaning and that it was a racket / scam in order to get more money from the customer. This definitely turned us off from the Fortuna Airport Road location.

Kendall RICHARD 
Rating:
5.0

Customer did not leave a comment.

Chari Pietrelli 
Rating:
5.0

Helpful and courteous staff.

Marnie Atkins 
Rating:
5.0

Everything went really well

FRANK VAUGHAN 
Rating:
5.0

Customer did not leave a comment.

Alan Bongio 
Rating:
3.0

Put a sign on the front door saying UHaul.

Tracy Foltz 
Rating:
5.0

Customer did not leave a comment.

Maureen Lytle 
Rating:
5.0

Customer did not leave a comment.

Jessica Collins 
Rating:
5.0

Customer did not leave a comment.

gordon chapman 
Rating:
5.0

Great service at this location. Both guys were attentive and cordial.

STEVEN DEBAY 
Rating:
5.0

Customer did not leave a comment.

robert mandell 
Rating:
5.0

provide 24 hour customer service, even just a telephone converstion with a representative when its late and there's a problem can alleviate frustration when there is a problem.

Debra Strahan 
Rating:
5.0

The customer service deserves an six out of five! Amazing work from both employees. Will be doing any and all future business with them!

Sebastian Sisson 
Rating:
5.0

Customer did not leave a comment.

Lyle Brown 
Rating:
5.0

Customer did not leave a comment.

Bethany Skiles 
Rating:
5.0

Fast and easy

Donald Tillman 
Rating:
5.0

Customer did not leave a comment.

Richard Guyton 
Rating:
5.0

Customer did not leave a comment.

Chris Hayter 
Rating:
5.0

Very nice and efficient,

Dan Brown 
Rating:
4.0

Truck was unreasonable physical shape. Mechanically it has a few issues. Steering is very sloppy. Batter my almost didn’t start when I stopped for fuel during the trip.

Eric Gredassoff 
Rating:
5.0

Customer did not leave a comment.

Arsenius Anachoreta 
Rating:
5.0

give them a grace period of more than two hours. I got charged an extra $20 for being two hours late. "F" U....haul. I will figure something else out.

gordon chapman 
Rating:
5.0

Super clean location. Very polite staff

William Justiniano 
Rating:
5.0

Customer did not leave a comment.

Deeann Wright 
Rating:
5.0

Customer did not leave a comment.

Karen Wallace 
Rating:
5.0

Everything was great here. Appreciate a uhaul location in Fortuna

Brian Starks 
Rating:
5.0

Fix the app. Same as last time. App is sad.

STEVEN DEBAY 
Rating:
5.0

Customer did not leave a comment.

STEVEN DEBAY 
Rating:
5.0

Customer did not leave a comment.

Sebren Green 
Rating:
3.0

Customer did not leave a comment.

Richard Fazzone 
Rating:
5.0

Customer did not leave a comment.

CASEY ROWLAND 
Rating:
5.0

Customer did not leave a comment.

Tori Klinetobe 
Rating:
5.0

Staff was friendly, called to confirm the night before and assure me they had the equipment needed, and pickup/dropoff was way faster than I've experienced it in the past. MUCH better than having to drive all the way to Eureka.

kelley york 
Rating:
3.0

We dropped off after hours. We received our email receipt in a very timely manner. The key return box wasn't labeled so we just put it in the mail drop slot. WE GAVE UP ON THE APP TO CHECK IN AGAIN. IT WOULDN'T EVEN OPEN UP. So I called in on the 24 hour line and they answered pretty quickly. We used this drop off site before and it was very neat and tidy and the ladies very knowledgeable and efficient!!

Rodney Rock 
Rating:
4.0

Customer did not leave a comment.

Mark Murray 
Rating:
5.0

Customer did not leave a comment.

Christina Cruz 
Rating:
4.0

Longer business hours.

DOMENIC BONGIO 
Rating:
4.0

Customer did not leave a comment.

Marty Ashton 
Rating:
5.0

Customer did not leave a comment.

Miguel Martinez-Diaz 
Rating:
5.0

Customer did not leave a comment.

Veronica Walin 
Rating:
5.0

Customer did not leave a comment.

Joan Dvorak 
Rating:
5.0

Customer did not leave a comment.

Darren Corpuz 
Rating:
5.0

These gals were excellent!

Tracy Petrak 
Rating:
5.0

Josh was the best. Kind, attentive and helpful.

Kathleen Stone 
Rating:
5.0

Very professional and knowledgeable staff who were also kind and courteous. The office was clean and the retail area was well stocked and tidy with items easily accessible. Overall, one of the nicest UHaul locations I've ever seen.

Terry Phillips 
Rating:
5.0

Really great fast service,clean uhaul

Sarah Logan 
Rating:
5.0

Customer did not leave a comment.

Bob Figueiredo 
Rating:
5.0

Staff was super friendly and took care of our needs. The 26' moving truck we rented was clean but my only concern were the brakes. They worked, don't get me wrong, but for the size of the vehicle, you really had to lay on them to get them to engage properly. Even while in idle and stepping on the brake pedal, the truck moved as if they weren't engaged. So, just be aware of that for the larger trucks, especially when they are loaded. Brake early!

David Atchison 
Rating:
5.0

Customer did not leave a comment.

Kelly Murphy 
Rating:
5.0

Once again its a great service and everything was smooth and easy.

Raymond Solis 
Rating:
5.0

Customer did not leave a comment.

Garrett Goodner 
Rating:
5.0

Once again everything was great. Great service, equipment was in great shape.

Raymond Solis 
Rating:
5.0

Great all around experience as usual. Guys there were fast and efficient. Far better then the rude people at the Eureka Location

Chad Campbell 
Rating:
5.0

Everything was great. No complaints or improvements needed. The app is really helpful as well.

Raymond Solis 
Rating:
5.0

Nothing service was great,was in and out fast.

Joe Phillips 
Rating:
4.0

Made me feel welcomed in a new location!

TERI WHEELER 
Rating:
5.0

Customer did not leave a comment.

Stacey Taylor 
Rating:
5.0

Customer did not leave a comment.

Jennifer GOODNER 
Rating:
5.0

The people here are excellent!

Anne Mennillo 
Rating:
4.0

Customer did not leave a comment.

John Kreitzer 
Rating:
5.0

Everything went great had my trailer in about 15 minutes

Gregory Cardoza 
Rating:
5.0

Joshya was a great help in securing the right truck at the right time!

Sarah Olsen 
Rating:
5.0

No way to improve on the excellent customer service I received!

Marti Kelly 
Rating:
5.0

Talk about high end, the owner wasted to expense to make this place look amazing .

Jay Fuentes 
Rating:
5.0

Customer did not leave a comment.

steve payne 
Rating:
5.0

Nothing. A very good place. The only downer was the u haul stunk of cigarette smoke.

Ryan Johnson 
Rating:
5.0

Customer did not leave a comment.

Kieth Sorenson 
Rating:
5.0

Customer did not leave a comment.

Carly Russell 
Rating:
4.0

Customer did not leave a comment.

Carolyn Thomas 
Rating:
5.0

Customer did not leave a comment.

KYLE HAROLDSON 
Rating:
5.0

Customer did not leave a comment.

Rupert Knowles 
Rating:
4.0

Customer did not leave a comment.

Sydney Myers 
Rating:
4.0

Customer did not leave a comment.

Martin Clark 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hooven 
Rating:
5.0

N/A

Emilio Enriquez 
Rating:
5.0

Customer service was great!!

MARY BALLETTA 
Rating:
5.0

Customer did not leave a comment.

Thomas Boutwell 
Rating:
1.0

I rented a 6x12 trailer, hitched up by by the U-Haul representative, 2 of the 4 tail lights didn't work on the trailer. He insisted that they never work. He been doing this for nearly a decade and they never work, he said. As I was driving out I saw the same model of trailer hitched up to a U-Haul Van that he had just set up and all the trailer lights worked. Proof he had just lied to me. I've rented this size of trailer several times and there's never been a problem with lights working. I pointed out to him that the all four lights were working on the other vehicle he had hitched. He said something to the effect of the lights work for U-Haul trucks but not for anything else. This is completely ridiculous and obviously he was just too lazy to fix the problem He'd rather lie to me than investigate the problem.

Thomas Doberstein 
Rating:
5.0

Customer did not leave a comment.

steve payne 
Rating:
5.0

Customer did not leave a comment.

Leslie Mull 
Rating:
5.0

Josh snd the associates were friendly professional and very helpful

MARY BALLETTA 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARD 
Rating:
5.0

Customer did not leave a comment.

Chad Campbell 
Rating:
5.0

Nothing - friendly staff fast checkout

Neal Archbold 
Rating:
5.0

Very helpful staff

Krystle Williams 
Rating:
5.0

Customer did not leave a comment.

DEAN ATHOS 
Rating:
5.0

Customer did not leave a comment.

Dennis Hartman 
Rating:
5.0

Customer did not leave a comment.

Walter Doremus 
Rating:
5.0

Nothing. The truck I rented, a 15' was fast and easy to rent, clean and fun to drive. I especially that you could add a bundle of 10 clean blankets to wrap fragile things for only 5$ and all you need do was fold them when done and leave them in the truck.

Sarah Terribilini 
Rating:
4.0

cell phone coverage is a little spotty. This is an issue when picking up rental via cell phone

Dustin Osborne 
Rating:
4.0

Customer did not leave a comment.

Wendy Zampardi 
Rating:
5.0

Customer did not leave a comment.

Chris Nelson 
Rating:
5.0

Stop the rain(lol)

Walter Doremus 
Rating:
5.0

Customer did not leave a comment.

James Sanders 
Rating:
5.0

My agent was friendly and very competent. I was in and out quickly.

Mike Dow 
Rating:
5.0

Customer did not leave a comment.

Amanda Gitzinger 
Rating:
5.0

Customer did not leave a comment.

Teresa Davey 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Peralta 
No reviews have been submitted for this location.

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