My reservation was for 8am. I got to the location at 7:45am to start the rental, I did not get the keys to the rental truck until after 10:15am as the employee of the location did not get there until 10:15am. I would really like a discount for this inconvenience as it set my schedule back 2.5 hours. The mobile reservation tool is not helpful at all. I turned the keys in before I completed the check out, my fault, but they needed pictures to complete the return, and of coarse the location had no one there to accept the keys or do the checkout with me. Highly disappointed in this experience.brad K.
Customer Reviews for Airport Rd Hwy 268 Mini Stg
(Distribuidor de U-Haul del vecindario)
North Wilkesboro, NC 28659
Services at this Location:
- Lun. - vie.: 7 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Overcharged for a four day rental when I only had the U-haul truck for less than 24 hours. Dropped it off just as instructed and left keys in the drop box he described. Do not trust the owner when he allows you to do this. I'm seeing from other reviews I am not the only customer to have this issue. Will be disputing these charges. Do not use this location.Megan H.
Hard to get in and out ofRay L.
El cliente no dejó un comentario.Sherman A.
El cliente no dejó un comentario.Dustin G.
El cliente no dejó un comentario.Barbara P.
Dealer Mike Jones did a good job, but the UHaul corporate computer systems are a disaster. "to save time and money" I used the website to enter my reservation -- but had to do it 3 times since the application crashed 3+ times. It also took over an hour to check the trailer rental back into the dealer since the handheld device and website did not work, so had to leave dealer without checking the trailer in. The computer systems are a disaster, both on the front end for the reservation, and the backend of returning equipment. Further, from my last rental disaster computer reservation, I was issued a VIP Certificate, I entered it into the Reservation website for this rental, but when checking out, the Certificate # and Amount did not get passed through and thus the Certificate could not be used or deducted ! I've discussed this situation with 2 Area Field Managers (AFMs) but the computer systems, website, reservations, and check-in process are a disaster !William H.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.sandra C.
El cliente no dejó un comentario.Whitney G.
Great person to deal withTerry H.
El cliente no dejó un comentario.Joseph O.
The service at Wilkes Print Shop, that advertise u-haul the service was awful,the young girl wasn't friendly didn't know her job.I order a truck on February 4,2019 for February 15,2019,I didn't get a order form or anything to go on,so I left there not know if I had a truck,I call back on February 11,2019 it was true she didn't order anything for me.,the other lady said maybe I could try another location up the street. Then I ask her for the other location phone number she didn't know it,she said maybe you can goggle it.Very very bad customer service at this location. I had great service at Airport Rd Hwy 268 mini storage. GraciasRachel W.
El cliente no dejó un comentario.Jessica H.
Truck was excellent. The only thing that would make it better, would be a lift gate. I wish you guys had lift gates.Douglas H.
El cliente no dejó un comentario.Diane D.
El cliente no dejó un comentario.scott C.
Your prices are to high per mile!!!!Rachel M.
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.joan H.
I was charged twice for the same rental. I have attempted to contact customer service twice and never get throughMichelle R.
El cliente no dejó un comentario.JIM C.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Edward P.
Better customer service. More knowledgeable staff.David E.
Being a single mother of 2 I don't have a truck. I called to see about a uhaul and the guy I spoke to was very helpful and gave me a quote over the phone in less than a min. I am going to Rent another truck in 2 weeks. Uhaul is the way to go. I could not believe how much cheaper it was to rent a uhaul truck and get it all out in one quick move. Beats several truck loads and filling gas for all my friends for helping... saved hundreds of dollars and tons of time!!!STACY F.
El cliente no dejó un comentario.Edson M.
El cliente no dejó un comentario.Deborah D.
El cliente no dejó un comentario.Anita T.
Great experience, very friendly, knowledgeable and helpfulRONALD S.
El cliente no dejó un comentario.lisa F.
El cliente no dejó un comentario.Erin E.
El cliente no dejó un comentario.Sunie B.
El cliente no dejó un comentario.Brenda F.
Charged me 3 rental periods even though only kept the truck 1.5 days...WTF!AARON V.
El cliente no dejó un comentario.Earl E.
El cliente no dejó un comentario.Hugh B.
El cliente no dejó un comentario.curtis T.
El cliente no dejó un comentario.Theresa O.
Was a very strange location and made me feel a little awkward as a woman.Tamra D.
El cliente no dejó un comentario.Amy J.
Did not have the requested equipment did not care. Probably not the locations fault. On-line rental process broken.JASON M.
El cliente no dejó un comentario.SCOTT H.
Have more equipment that's requested so the customer doesn't have to spend all day the day prior on the phoneRYAN K.
El cliente no dejó un comentario.JOHNNY C.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.marrgarett A.
Found cockroaches in the back of the usual called and left the guy know and all that was said just kill them should not be anymore because there is no place for them to hide. I just hope that was all don't need them in my new placeJASON M.
the cargo area was wet and leaked. the interior of the cab could use some cleaning. The exterior of the vehicle needed work as well. The GAS mileage was horrible.Chris L.
El cliente no dejó un comentario.STEVEN W.
El cliente no dejó un comentario.STEVE S.
El cliente no dejó un comentario.JEFFREY P.
El cliente no dejó un comentario.DEBORAH P.
El cliente no dejó un comentario.Teresa C.
We had a new model GMC truck , it drove very well & got good gas mileage. I drove the truck 34 miles & it only took 3.74 gal to fill it up beck to the full mark as it was when I picked up the truck Thank you for a good moving experience. I will use U-Haul again & will tell others to use U-Haul also.TERRY P.
El cliente no dejó un comentario.REBECCA R.
El cliente no dejó un comentario.HARRIS G.
El cliente no dejó un comentario.geraldine C.
El cliente no dejó un comentario.CECIL J.
El cliente no dejó un comentario.CHRIS J.
How do I request a credit for the excess fuel I purchased?George S.
El cliente no dejó un comentario.Daylan G.
Service was great and the employees as well but the truck was fill with dog hair and it smell but that fuel economy system is great saved money big time. Thanks uhal..MARIO E.
El cliente no dejó un comentario.LUCILLE K.
El cliente no dejó un comentario.KEN K.
El cliente no dejó un comentario.DEVIN S.
Inform customers when gate closes. Had to go get another car because my car was locked inside the gate. This added 15 extra miles to my rental and increased my cost.Jesus P.
Took 45 minutes to get u haul due to computer not signing into uhaul site. Put me behind. But the man renting did everything he could to get me goingKAY B.
El cliente no dejó un comentario.chester L.
El cliente no dejó un comentario.Cynthia P.
Truck was not maintain properly! Bad tires, and wiper blades was ridiculous, should have changed a year ago! Not happy with rental!Darren J.
Truck was checked in among storage buildings. Never saw an office. Person checking in truck completed in about 15 minutes.TERRY S.
The way to get in and out is poor at best. And the way they figure the gas gauge is not right. I filled it to the right area according to the sheet they gave me, but they still insisted I owed them 11 dollars for gas. I was also disappointed when I arrived and the reservation I had for the truck was not ready. I reserved a 17 footer and they only had a 14 footer. While preparing the paperwork for the truck, the person showed up with the 17 footer. The owner asked if I would like to wait and I declined because I had a set time to be at my destination. That is what reservations are for. The bottom line is the truck was not ready and I asked for a discount for my inconvenience and I was denied. I also returned with the truck the same afternoon and there was a note on the door stating if you need assistance call this number. There was no answer. After waiting about five minutes, the door opened and they acted like it was no big deal. I have used U-Haul for many years and never had a bad experience until now. My overall rating for this location is POOR.EDWARD C.
El cliente no dejó un comentario.SHARON S.
El cliente no dejó un comentario.BARRY B.
El cliente no dejó un comentario.DAVID B.
After dropping off the truck I was emailed that the location had charged me $25 for cleaning when the truck was left clean already. I'd never go to this location againRyan H.
El cliente no dejó un comentario.BENNY E.
El cliente no dejó un comentario.CARROLL L.
El cliente no dejó un comentario.Bill M.
El cliente no dejó un comentario.JOSE V.
the customer service at this site is excellent. great experience.RAY O.
We asked if we owed anything; were told "no". Now we received a bill for being late plus a late fee. We did not realize there was a noon deadline to turn in the truck. We called & asked about what time we could drop off. We were told they would be available until 6 PM. Had we been told Noon, we would have either found a way to make it or paid the late charge at the time we dropped the truck off.PATRICIA M.
El cliente no dejó un comentario.VICKEY M.
El cliente no dejó un comentario.LYNN B.
Guy was not friendly at all. Did not do as he said he would do after i talked with him on the phone. I will not recommend him. Had rain all day so i was told i would not be charged for that day. He charged me anyway.BRIDGET M.
The cost for mileage .75 cents a mile is just to high everything was great but the .75 cents per mile.DWIGHT B.
The u-haul dealer/operator was very helpful and explained the rental contract and charges before rental. I intend to use this business operator in the future for rentals. Roger C. TrivetteROGER T.
El cliente no dejó un comentario.BRITTANY M.
Owner had a computer problem, which could have put us in a tight spot if he hadn't come up with a solution from an alternative location.KENNETH S.
El cliente no dejó un comentario.SHIRLEEN M.
El cliente no dejó un comentario.george M.
We enjoy dealing with friendly helpful people, and this U-Haul dealer leans over backwards to make sure everything is as it should be. Enjoy working with him. Ken SchmitzKEN S.
Very accommodating! Extremely helpful!MICHAEL L.
The guy that assisted me was very rude, all the time I was trying to talk to him he was on his Cell phone. He did not try to assist me with any of the issues on the trailer I rented, when I did go to tell him about the lights being out he was on his cell phone and I was second hand. The licsen plate light was out, he acted as if it was not a issue being still on his cell phone the whole time I was trying to talk to him.. Very unprofessional customer service.....CHARLES R.
El cliente no dejó un comentario.CHARLES G.
Your U-Haul Rep did everything he could to make sure the equipment we rented was ready to hook up to our truck.KEN S.
El cliente no dejó un comentario.MICHAEL W.