My mobile check in experience was horrible. It took almost 45 min to get the keys to the truck due to the truck number not being in the correct place. Also when I called Uhaul customer service I received horrible customer service from a female associate who eventually transferred me to someone else. The next associate was great and patient. After speaking to him, I found the keys in 2 min. The mobile check in experience needs improvement and so does Uhaul customer service overall.Lynesha W.
Customer Reviews for Airpark Storage
(Distribuidor de U-Haul del vecindario)
Danville, VA 24540
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 9/5/2022: cerrado
- 11/24/2022 - 11/26/2022: cerrado
- 12/24/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.Kenneth F.
Friendly customer service. Transaction was easy. Truck in excellent shape. All around great! Would use them again if needed. Highly recommend! Thank you so much!JACK R.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.CHRISTOS G.
Very clean and we were greeted with a smile.DANIEL M.
Uhaul itself was unprofessional. I left work early and I traveled 3hrs for an 8am appt. Uhaul calls at 8am to tell me that its not available. They send me to a new location with a different size truck. The new location didn't open at 9am, they were late and didn't show until almost 11am. The inside of the truck was covered in mud but I had already signed the paper. Uhaul didn't give me a discount the storage facility did. Then, upon returning Uhaul charges me for the mess that was already there. I set up an account online but was never able to login. Uhaul needs to stop relying on technology so much, pick up the phone and make sure that arrangements are made properly. Airport storage tried to remedy their part UHAL DID NOT!Renee G.
Dana's customer service was great! Friendly and helpful!!Chad G.
Great experience. Clerk was cordial, knew the business and I was on my way in a timely fashion.James R.
Improve U-Haul website to make it easier to update the drop off site to a new location - doing it over the phone is impractical with a 45 minute customer wait time.EDWARD L.
Better signage at the beginning of the road.LOUIS C.
They were to open at 9 but it was 9:15 when the person. He was very friendly but the alarm went off, he could not shut it off, he had to call to find out how to turn it off, and he had to call someone to help him through signing us up to get a truck. We left at 10. Not a good experience.RICHARDEUGENE S.
El cliente no dejó un comentario.ROSLYN F.
El cliente no dejó un comentario.ross T.
El cliente no dejó un comentario.Charmayne J.
Joint inspection of the interior of the vehicle with agent and leasee prior to rental.Harriard H.