Customer Reviews for Aims Self Storage Inc
(U-Haul Neighborhood Dealer)

1,003 reviews

12 East Ave Ext   Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

(607) 281-1067

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 5:00 pm
  • 3/30/2024: 9:00 am - 1:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(607) 281-1067

12 East Ave Ext
Hornell, NY 14843
(Corner Park Dr and East Ave Extension)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 5:00 pm
  • 3/30/2024: 9:00 am - 1:00 pm
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John Werner 
Rating:
5.0

It is the best experience i have ever had dealing with U-Haul. Great customer service.

Jon Erwin 
Rating:
5.0

Customer did not leave a comment.

Anthony Buisch 
Rating:
4.0

If you could speed up the paperwork process, I think most customers would like that.

CHRISWILLIAM COOPER 
Rating:
5.0

Customer did not leave a comment.

Alan Inframark 
Rating:
5.0

Customer did not leave a comment.

gary miles 
Rating:
5.0

The staff was very knowledgeable and thorough prior to the pick up of the truck.

Alison Thompson 
Rating:
5.0

Customer did not leave a comment.

Jerry Joslyn 
Rating:
4.0

Easy in and easy out, no issues.

GEORGE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Steven Siemietkowski 
Rating:
5.0

drop off after hours with vehicle key in put drop box. Although well out of City of Hornell location, was easy to find.

Don Sandford 
Rating:
5.0

Customer did not leave a comment.

ROBERTALAN CODDINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Armaly 
Rating:
5.0

Great service

Steven Siemietkowski 
Rating:
5.0

Customer did not leave a comment.

GREGORY TSIBULSKY 
Rating:
5.0

This is my preferred location for all things u-haul.

Willard Mlott 
Rating:
5.0

Customer did not leave a comment.

Justin Iak 
Rating:
5.0

Customer did not leave a comment.

JENNIFER YOUNGS 
Rating:
3.0

Helpful, friendly staff. No issues. Easy pick up and teturn.

David Brick 
Rating:
5.0

They were efficient and professional.

rich Mason 
Rating:
5.0

Nothing customer service was tremendous. Thank you very much.

joe pacanowski 
Rating:
5.0

Customer did not leave a comment.

Willard Mlott 
Rating:
5.0

Super easy process renting. Took a lot of the stress out of moving. Would rent again. Staff were friendly and helpful.

Andrea L Woodworth 
Rating:
5.0

Customer did not leave a comment.

James Vance 
Rating:
5.0

Great customer service and very helpful with the move , definitely made my life a lot easier . I highly recommend this dealer any day .

Jason Kepner 
Rating:
5.0

Customer did not leave a comment.

Judy Patterson 
Rating:
4.0

Customer did not leave a comment.

Chris Woodworth 
Rating:
5.0

Customer did not leave a comment.

LISA SUCHER 
Rating:
5.0

Buy better equipment we live in 2023 I felt like I was in a time capcell from the 90s.

Holly Plourde 
Rating:
5.0

Customer did not leave a comment.

mike Ordway 
Rating:
5.0

Customer did not leave a comment.

Ernest Pierce 
Rating:
5.0

Put gas in the vehicle

shelli runnels 
Rating:
5.0

Excellent service

Ryan York 
Rating:
5.0

Evan A was kind, professional and efficient He greeted me immediately and helped me. The service was great as well as the store atmosphere. The event was perfect!

Charles Hollister 
Rating:
5.0

Customer did not leave a comment.

Milton Dodson 
Rating:
2.0

That van has an issue with the front end making ot very diificult to drive comfortably. Id say the ball joints or a ball joint is set up making fo some pretty uncomfortable driving. Steering wheel wont return ater making a turn you physically have to bring it back . I wanted to jack it up and take a look and see what was going on with it. The van I rented a few years a go was great this one I woundnt take out on major highway with out some work done on the front end.

Harold Polmanteer 
Rating:
5.0

Customer did not leave a comment.

cathey styles 
Rating:
5.0

Customer did not leave a comment.

calvin milliner 
Rating:
5.0

Customer did not leave a comment.

Nathan Bell 
Rating:
4.0

Everything was as smooth as apple pie. Quick pickup friendly staff. It was just an enjoyable experience.

Mitchell Cornish 
Rating:
5.0

Customer did not leave a comment.

Helen Chace 
Rating:
5.0

Customer did not leave a comment.

james reese 
Rating:
5.0

Customer did not leave a comment.

George Hrycun 
Rating:
5.0

Customer did not leave a comment.

Laurie Sutton 
Rating:
5.0

Adjustable mirrors

Anthony Matacale 
Rating:
2.0

The roof leaked. Our contents got soaked. The pouring rain made the ramp a death trap, slowing our unload, which meant we couldn't return the truck on time, so I was penalized with a late fee. Our contents were soaked inside the truck. Boxes.... saturated! Mattresses dripping wet. But penalize me!!

Valerie Tober 
Rating:
5.0

Our over all experience was good. We returned the truck and trailer a day early with more gas than half a tank. And you get know refund for returning early. Which is wrong. If you keep it a day later they charge you more.

Midge Wheaton 
Rating:
5.0

Customer did not leave a comment.

William Baker 
Rating:
5.0

Customer did not leave a comment.

Ricky Cessna 
Rating:
5.0

Customer did not leave a comment.

Luke Sargent 
Rating:
4.0

Customer did not leave a comment.

Bryan Wilson 
Rating:
4.0

I would recommend paving the driveway at the location as it is currently unpaved. It was a bit difficult to park and walk there as I arrived there after rain. However, the personnel here are nice and extremely helpful!

Ayush Sengupta 
Rating:
3.0

Van had some mechanical issues with wheel bearings, breaks, rotors... last maintenance sticker was dated 9/2022. No inspection sticker on it.

keleigh spencer 
Rating:
5.0

This is a class organization. The customer service I have received over the years has been amazing.

michael john  |  Overall Experience 
Rating:
1.0

Young man at counter had no clue what he was doing. I called for reservation a week ago same person left me on hold forever after taking info. Waited to pickup equipment forever because he could not run computer or print receipts. Incompetent.

kevin proaper 
Rating:
5.0

Truck wasn't cleaned out from last usage

PENROSEFREEMAN DYRING 
Rating:
5.0

A couple comments about the truck. I didn't observe this myself, but someone told me there was a backup light out. On another note, I was told that the gas tank was full, but when I got in to drive it, the needle appeared to be only at about 7/8. I didn't go back into the store and report it, because I thought it might be that that's where "full" registered in that truck. However, when I filled I filled the tank before returning the truck, the needle went (characteristically) a bit beyond the full line. I didn't seek compensation, because AIMS had already gone above and beyond for us on this rental. But it should be noted that whoever was responsible for reading and reporting the fuel level, did so incorrectly.

David Hardy 
Rating:
1.0

Customer did not leave a comment.

Noah Ford 
Rating:
5.0

Associates were very friendly and helpful.

steven simmons 
Rating:
5.0

Easy, nice professional people.

Suzanne Brown 
Rating:
5.0

Staff were friendly

Susan Trimboli 
Rating:
5.0

Everything was great

mark lehman 
Rating:
3.0

Customer did not leave a comment.

Robert Madison 
Rating:
5.0

Great guys. Third dealing with them this year. Very professional and helpful.

DAVID SHULTZ 
Rating:
4.0

This place is a awesome for a storage facility, very big and tall units and super clean inside and out,staff was excellent to work with

MITCHELL BIGGINS  |  Overall Experience 
Rating:
2.0

I was supposed to have 30 days worth of storage and they counted the time that it took for my property to get from Eugene Oregon to Hornell New York! They ripped me off for the two weeks worth of storage

Rating:
5.0

They are very kind and helpful and always have what we need. It is worth driving 45 min to get a u haul.

Kevin Murphy 
Rating:
5.0

Customer did not leave a comment.

Timothy Trimboli 
Rating:
4.0

Customer did not leave a comment.

cynthia dunham 
Rating:
5.0

Great experience. Very professional and efficient and easy to work with.

Suzanne Brown 
Rating:
4.0

All good

badru brewer 
Rating:
5.0

Customer did not leave a comment.

Douglas Hall 
Rating:
1.0

They didn't give me the appliance dolly, only the utility dolly yet I was still charged for the more expensive dolly. I went to dispute the claim and haven't heard back even though I was told I would

Thomas Malinowski 
Rating:
4.0

Customer did not leave a comment.

jessica hackett 
Rating:
5.0

Nothing, everything was perfect

Fention Robinson 
Rating:
5.0

Very large & clean facility

stephen kubiak 
Rating:
5.0

Customer did not leave a comment.

Vicky Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Daniels 
Rating:
5.0

Customer did not leave a comment.

NICK BURLINGAME 
Rating:
5.0

Awesome service at Ames!

Mark Drone 
Rating:
5.0

Customer did not leave a comment.

Steven Daniels 
Rating:
5.0

Customer did not leave a comment.

Michael A Evans 
Rating:
5.0

Customer did not leave a comment.

Edmond Schultz 
Rating:
4.0

Dropped off after hours so did not interact with anyone. Updating online steps to drop off after hours would be helpful as it was not very straight forward. Figured it out eventually but still wasn’t confident even after I dropped the keys in the box

Karl Gaetano 
Rating:
1.0

Storage unit infested with mice - property damaged

Kathleen Ferguson  |  Overall Experience 
Rating:
5.0

Can't thank of anything.

Hugh Lockridge 
Rating:
4.0

Customer did not leave a comment.

Amanda McMahan 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MARK 
Rating:
1.0

The staff the first day was absolutely horrible the guy was rude and wouldn’t even let me talk the second day they tried making me rent a rotted out car dolly to which he finally changed his mind and rented my the car hauler instead will never do business with them again

devin ames 
Rating:
4.0

Customer did not leave a comment.

gregory mcFetridge 
Rating:
4.0

Customer did not leave a comment.

jessica hackett 
Rating:
5.0

Customer did not leave a comment.

robert boyko 
Rating:
5.0

Aims self storage is a very convenient and clean facility. The staff is very friendly and extremely helpful. I am so grateful for their help with storing my father’s items after he passed. They made that part of the process so much easier for our family. Wonderful business and staff

Laurie (POA Ralph Eldridge) Eldridge  |  Overall Experience 
Rating:
5.0

Very nice people to deal with

art simons 
Rating:
5.0

Customer did not leave a comment.

Kerry MacDonald 
Rating:
5.0

Customer did not leave a comment.

Melissa Bishop 
Rating:
4.0

Let ppl call the actual uhaul location. Corporate doesn’t seem to know what’s going on. Honestly how could they if they are not presently there. But rude to tell someone they are not looking at a truck they are looking right at when they are not even there.

Renae Desmond 
Rating:
1.0

I never rented a tow dolly. I tried to call uhaul multiple times to correct their error to no avail. I can report aims/uhaul for fraudulent actions but not correct the issue.

courtney whritenour 
Rating:
5.0

Customer did not leave a comment.

Aaron McKee 
Rating:
5.0

Customer did not leave a comment.

Amy Decker 
Rating:
5.0

Customer did not leave a comment.

Rickey Knudsen 
Rating:
4.0

Customer did not leave a comment.

DAVID SHULTZ 
Rating:
5.0

The staff were helpful and friendly. The unit was affordable and 24 hour access. The Aims facility has many services, including shipping, which I used many times and they were always extremely helpful. Highly recommended. Thank you. The owner is engaged and knowledgeable.

david smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAMD MOLYNEUX 
Rating:
5.0

Customer did not leave a comment.

George Hrycun 
Rating:
5.0

Customer did not leave a comment.

Heather Middleton 
Rating:
5.0

Customer did not leave a comment.

Jessica Raish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY MAURO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annette Mess 
Rating:
4.0

Customer did not leave a comment.

Jennifer Minix  |  Overall Experience 
Rating:
5.0

I highly recommend Aims Self Storage and Moving Center if you need a storage unit. With a rating of 10 as the BEST, I give the staff, service and storage unit itself a 12! I could not have been more pleased with the professionalism, courtesy and helpfulness! Hornell can be proud to have Aims as part of its business community! THANK YOU, Aims!

Josephine Bennett-Barnard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellen dagon  |  Overall Experience 
Rating:
5.0

Mary and her staff are wonderful! I rented a storage unit and was very impressed on the condition. I also rented a uhaul and it was a great experience. No issues. Will definitely be going back there for any moving needs or shipping of items. High recommend!

Rene E. Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Dunn  |  Overall Experience 
Rating:
5.0

I did not move out of my storage facility. I believe this was sent to me in error.

Vicky Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Stryker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrine Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathan Wizeman  |  Overall Experience 
Rating:
5.0

The moving manager Marcus and the store employees were very helpful. I would recomend this business to anyone looking to store there items, and for moving. These people are great

PENROSEFREEMAN DYRING  |  Overall Experience 
Rating:
5.0

The service was wonderful and accommodating for my needs. All questions were answered timely and I never had any problems for the length of my rental. Clean, well maintained and safe . Highly recommend

Nancy Fagnan  |  Overall Experience 
Rating:
5.0

Everyone is always friendly and helpful, and has always gone above and beyond to help Hornell Partners for Growth with anything we need

Valorie Whitehill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Davies  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Zimmerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNY SANDERLIN  |  Overall Experience 
Rating:
5.0

Thank you again.

D'Shaun Barefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Lynn McCumber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Brooks  |  Overall Experience 
Rating:
5.0

I rented this space for just over a year. The owners were extremely helpful and accommodating at all times. Highly recommended!!!

MATTHEW GRANGER  |  Overall Experience 
Rating:
5.0

i would highly recommend your storage company

patricia bates  |  Overall Experience 
Rating:
5.0

Was there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!

ROXY A DAIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia bates  |  Overall Experience 
Rating:
5.0

Top Level Experience!

Holly Dudley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl Price  |  Overall Experience 
Rating:
5.0

Had my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! Thank you!

Katrina Brooks  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.

BRENDA SOLINAS  |  Overall Experience 
Rating:
5.0

The employees are very accomodating.

Dolores Hurst  |  Overall Experience 
Rating:
5.0

Staff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. Thank you!

JILLIAN FORMAN  |  Overall Experience 
Rating:
5.0

Everyone here is always helpful, it's a great, safe place to store things!

LYDIA MCCARTHY  |  Overall Experience 
Rating:
5.0

Everyone was great to work with at Aims.

ROBERT KNOLL  |  Overall Experience 
Rating:
5.0

Thank you!

MICHELLE RANGER  |  Overall Experience 
Rating:
5.0

everything was great, very nice people and very helpful. unit is awesome and will be more than enough. we will be referring aims storage to our friends as well

Privacy Request  |  First Impressions 
Rating:
5.0

clean units and friendly staff

Privacy Request  |  First Impressions 
Rating:
4.0

Everything is great. I won`t actually be moving into the facility till next month due to a lack of funds on my card.

Privacy Request  |  First Impressions 
Rating:
5.0

Owners are absolutely WONDERFUL! These people should receive some kind of special award for helpfulness. They are the best!

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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  • Moving Supplies

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