I called the Hornell location reserved a 10 ft truck. Later the same day I received a follow up call from U-haul main office confirming my 10 ft. truck reservation. The next morning I arrive at Hornell location for my 10ft truck. I am then told I cannot have the truck even though it's in perfect working order and sitting right outside the door. The counter worker told me I would have to choose a larger 17 ft truck because the manager said he's keeping the 10ft truck for future one way rental. I tell them I cannot use a larger 17 ft truck. They tell me the only other option is a small van. I needed a truck that day so I take the only choice I have and move what I can with it. I was promised a 10ft truck twice! But the manager refused to rent it to me for the day. I am not happy with the experience I had with U-haul because of the manager refusing to honor my reservation.richard A.
Customer Reviews for Aims Self Storge & Moving Center
(Distribuidor de U-Haul del vecindario)
Hornell, NY 14843
(Corner Park Dr and East Ave Extension)
Services at this Location:
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
i would highly recommend your storage companypatricia b. | Overall Experience
El cliente no dejó un comentario.ULRIKE K.
El cliente no dejó un comentario.Mike C.
I believe I was over charged, I initially rented the truck for a week with 350 miles but when i got their to pick it up I said I didn't know thete was a elvis package available with 750 miles so they changed it for me and charged me a little over the hundred. After the week I wasnt finished moving so I called abs said I haven't even used half the miles but wanted to keep the truck. They Informed me that it would be twenty dollars a day for the truck and no mileage charge until I went over the initial 750 then I should be charged per mile. Clearly that is not ethat happened, I kept our another 5 days and in total was billed seven hundred dollars. I will not recommend to anyone to purchase this service becausr I was misled about pricingBrandy C.
Was there since 2007 and never once had a issue , owners are very nice and helpful !! I would and have recommended people to them and will continue to do so .!!!!ROXY A D. | Overall Experience
El cliente no dejó un comentario.FRANKIELYNNE T.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.REED L.
El cliente no dejó un comentario.patricia b. | Overall Experience
Great customer service from the wrong man working the counter. Very respectful.SEANPATRICK S.
truck towed like shitJoshua R.
The staff was very friendly and patientBRIANNEM Y.
There is very kind and good peopleMelissa M.
Top Level Experience!Holly D. | Overall Experience
I appreciate you.CAROLMARGARET C.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.cheyanne H.
El cliente no dejó un comentario.Sheryl P. | Overall Experience
Had my storage unit for a year. My first experience with this. I was very pleased that all my home items were in great condition, as well as my storage unit was clean and dry when I finally moved my stuff out! ¡Gracias!Katrina B. | Overall Experience
El cliente no dejó un comentario.CHRIS WILLIAM C.
El cliente no dejó un comentario.Adam H.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.TRENTENDOUGLAS M.
Nothing I can imagine. Great staff.Gregory V.
Superb serviceJames B.
Wonderful people running an honest business with integrity and a personal touch.Todd F.
Great customer service!Samantha J.
Excellent customer service. Easy pick up and return.Travis C.
El cliente no dejó un comentario.ROBERTALAN C.
No Improvement is necessary at this location. Eric and Mary are Top Notch !Thomas B.
El cliente no dejó un comentario.THOMASMICHAEL M.
I have no issue with Aims. I do have a major issue between U-Haul's website and the U-Haul dealers in Western New York. We used the U-Haul website to reserve a 5x8 trailer to be picked up at 10 AM on Tuesday, Dec. 29 in Lockport, NY and we received a message that we would receive a call at 6:00PM the day before. At 6:00 PM on the 28th we received the call, but they didn't have a trailer available in Lockport, NY at all. I was told a trailer would become available at 6:00PM on the 29th in Buffalo, NY. This was no good for us as it did not meet our needs or expectations for our reservation. We had been driving long distance from out-of-state to move some furniture and personal belongings and needed the trailer earlier in the day to get it loaded. I was hot... I asked if a trailer might be available anywhere nearby and no trailer anywhere close. The gentleman I was talking with was able to locate a 5x8 trailer down in Hornell, NY as the closest location so I requested it be reserved for us. The big issue here was the long drive to Hornell just to pick up the trailer over 2-hours away, and then turn around and drive back with the trailer thus losing significant time we had intended to use to load the trailer. I am not happy that the website indicated a trailer had been reserved for us and come to find out there was no trailer available at the last minute.Robert R.
Quick and courteous service; no hassles, very efficient. ¡Gracias!Jon W.
I love this place keep up the great work!!AARON M.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Skyler R.
Unit had rusty latches to tie down the front tire. Almost impossible to tighten up. When time to take off, needed pliers to get ratchet to work. This trailer should be retired or upgraded. Don't give to another customer. Beyond that, Uhaul representative failed to secure the auto transport to the tow vehicle so that when I started to load the vehicle on th trailer, the supposedly locked hitch lock failed and lifted the hitch about 4 feet until I stopped loading the vehicle. The excuse I got was that the locked seemed tight although it was not.. Rep came out and tightened the lock further. Luckly, the auto transport did not damage my tow vehicle.David N.
El cliente no dejó un comentario.Jeffrey L.
Great customer supportDRAMOSI K.
El cliente no dejó un comentario.Debbie P.
I was given the wrong size truck from what I requested online so I paid a lot more then what I should have..Cormac B.
Excellent staffLisa R.
The lady I worked with was very professional, very helpful, and overall a very kind person. I really enjoyed my experience and would recommend them to anyone needing a truck.Amanda M.
Every one is friendly and very helpful.Jayne B.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.Ezechial A.
This place is amazing love the staff keep up the great work!!AARON M.
My online quote was $30 less then what it cost In The store. I feel like your prices should be more honest. It doesn't cost 19.99 it cost $70 plus.Courtney K.
Good serviceIgor A.
El cliente no dejó un comentario.BRIANDAVID E.
I had a great time reserving the uhaul, checking it in, and returning it! Staff was so friendly and helpful, and operation of the vehicle was completely reasonable. I had a small issue with my receipt which was also quickly resolved. It was an extremely pleasant experience, which is such a relief considering the huge headache of moving! Thanks Uhaul!Dejah S.
I didn't go for the drop off, but my son said everything was fine and it was less gas than I thought to fill up.DOUGLASP S.
El cliente no dejó un comentario.Ralph V.
El cliente no dejó un comentario.JEFFREYALAN R.
Usually everything is is clean and equipment locked to sides, but this time we had to clean the truck before used it due to dirt and trash in the back. We didn't use the ramp but pulled it out to sweep off and it was covered.ALEXJOHN T.
El cliente no dejó un comentario.Kevin D.
I took the time to check in online the night before. When I arrived there was some type of problem and I had to do the whole check in again. Twice! Very frustrated because I was on a deadline.David R.
When you order something then get it right. There was no dolly and I ordered that and it made it hard to move certain thingsVicky D.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.James D.
The van ran well and was perfect for what we needed. The inside cab and the windshield Inside and out was filthy tho. For the price paid for this, i shouldn't have to clean it before using it so I could see out the windshield well. I was disappointed by that.Lisa G.
El cliente no dejó un comentario.Dale S.
El cliente no dejó un comentario.Laurie M.
El cliente no dejó un comentario.Evelyn D.
El cliente no dejó un comentario.DONALDPAUL S.
Very nice and friendly helpfulRoy R.
El cliente no dejó un comentario.Delores S.
El cliente no dejó un comentario.JAMESJ III C.
Van was filthy and overdue for oil change. The people that work there are always king and helpful.Orlando M.
El cliente no dejó un comentario.JAMESFREDRICK Z.
El cliente no dejó un comentario.Debra B.
El cliente no dejó un comentario.Jessica R.
El cliente no dejó un comentario.Jeremy F.
El cliente no dejó un comentario.Andrew W.
El cliente no dejó un comentario.NOAHFRANCES G.
El cliente no dejó un comentario.Albert C.
Great store and great locationAnne E.
One of the right sully tired had a big slice in the tire by the rim. I originally ordered a 12' trailer; then they gave me a 15' truck so now I have to go back and pick up my personal truck. Then they limited my miles and my house was farther away from what they limited. So they charges me extra for more miles. This is the second time in the same month they messed up my reservations. Sour experience.DAVIDALLEN JR C.
The change the oil message was a bit disconcerting, but the staff assured me that this had already been done. Also, I was not able to figure out where the milage indicator was. But aside from these small things, the experience was great.BARBARAJEAN G.
New cargo van was perfect. However, it was not was not cleaned before my pickup. Not a big issue. No local gas station. Locate one before you rent. Staff was very courteous and friendly. Overall good experience.ANTHONYKEITH T.
Everything was great! Thank YouJames C.
Usual was there and ready.Jeffrey B.
Computer system issues slowed down the pickup process. I wasn't give a chance to review the charge on credit card as my son-in-law was the driver and had his name on contractTimothy B.
El cliente no dejó un comentario.AUTUMNR B.
El cliente no dejó un comentario.Traci ann M.
The young man who waited on me was courteous and very helpful. I appreciate that.Kim G.
Wouldn't change a thingStacey P.
Excellent customer service. A first rate organization.WILLIAM C.
The customer service needs to be better!Achaz A.
El cliente no dejó un comentario.THOMASC B.
El cliente no dejó un comentario.DANIELR B.
Charge lessDaniel K.
The individual who served us was very friendly and took his time to explain the process and walked us out to see the truck. He showed us where to return the key when we dropped the truck off after hours. This was my first time renting a truck. I appreciate the time he took to make sure I was comfortable and understood the process. Great job! He also explained about the boxes and other services that are available. I will definitely return!Brandy S.
El cliente no dejó un comentario.Daniel S.
Make all charges clear. I was being charged left and right for things I had no idea about.Melanie M.
Everything was setup and ready to go when I arrived.Richard M.
Very friendly and knowledgeable staffTimothy D.
I would not change anythingTimothy D.
You guys were great. Thank you!!Erik P.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.gary S.
El cliente no dejó un comentario.william R.
I would definitely recommend this storage facility. I give it 10 *'s. The staff was so friendly and very helpful. Thank you to the staff. I really appreciated your help when needed.BRENDA S. | Overall Experience
The employees are very accomodating.Dolores H. | Overall Experience
Staff were always helpful when I had questions or concerns. I would certainly use the facility again if I needed the storage. ¡Gracias!JILLIAN F. | Overall Experience
Everyone here is always helpful, it's a great, safe place to store things!LYDIA M. | Overall Experience
Everyone was great to work with at Aims.ROBERT K. | Overall Experience
¡Gracias!MICHELLE R. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!