Customer Reviews for Aiken Self Storage
(U-Haul Neighborhood Dealer)

242 reviews

7 Caldwell Ct   Aiken, SC 29803

(803) 514-5181

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 12/7/2021 - 12/14/2021: Closed

Services at this Location:

Contact Us

(803) 514-5181

7 Caldwell Ct
Aiken, SC 29803

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 12/7/2021 - 12/14/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Was very impressed with the cleanliness no matter what day or time I came. I always felt safe . Staff was very accommodating and helpful . I would definitely recommend them to anyone looking for a storage facility,

Larry l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Fast and easy pickup, truck was clean and in good running order, made a quick 24-hr turn-around to move bulky outdoor items to my new home. I really appreciated the use of the loading ramp and the "padlock on a chain" for use to secure the door and my cargo.

MICHAEL H. 
Rating:
5.0

Thank goodness for Aiken Self Storage. I was originally sent to Sutton Marine by a UHaul representative; however, the business was closed. When I FINALLY was able to get in contact with a customer service representative the young lady rescheduled the truck pickup with Aiken Self Storage immediately . The manager of this business was helpful, professional, friendly and walked me through the return process so I would be prepared since I would be returning the truck after hours. I was very upset with UHaul initially but my experience was turned around when your CSR and Aiken Self Storage manager took over.

Marianne C. 
Rating:
5.0

The app to return needs some work could not get past first step of taking pictures

William B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

I was told that the units were climate control and they weren’t, I had mold on some of my things and some parts of my unit had damp spots

Danielle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle J.  |  Overall Experience 
Rating:
2.0

It was literally the worst experience customer service wise that I have had in a very long time at any facility. Upon arriving there the lady complained in front of me about having last-minute reservations sent her way And she made sure to mention that she was just about to leave although her hours of operation we're ready only half day and it was 30 minutes before that. Then made sure to tell me that I cannot leave the truck outside of the gate or it will get towed at my expense but in rushing us did not mention how to get inside of said gate. My dad and I were standing at the gate for almost an hour calling her facility as well as uhaul for a code to get in. FINALLY and luckily a user of the storage spots came to get into her stuff and let us in. It's been a couple weeks and I left SEVERAL voicemails that day and still no call back. So clearly she cares about that business.

JACQUALINE E. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY T. 
Rating:
1.0

Had problems with the app. I would rather deal with a real person when experiencing real life problems. Could not get in the gate when returning and nobody would answer the posted phone number. Had to keep the truck overnight because my car was locked inside the gate, which was a major inconvenience. Keeping the truck overnight meant extra unnecessary miles that I was ultimately charged for. Will never use this service again.

Krystal H. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

Woman working there was rude and had her husband or boyfriend there. The website for uhaul is ridiculous and doesn't work

CHARLES S. 
Rating:
5.0

The uhaul computer system was apparently troublesome. I was there for almost an hour

JULIA J. 
Rating:
4.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Used this facility several times over the past decade. They have been nothing but great.

Rick L.  |  Overall Experience 
Rating:
5.0

Extend the hours

NORMAN P. 
Rating:
1.0

While the equipment from uhaul was great, the service at the location was far below poor. Will not use the location again or recommend

Tara R. 
Rating:
4.0

Customer did not leave a comment.

ANGIE S. 
Rating:
1.0

Waited on hold with uhaul for over 1 hour, still no response

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
3.0

The drop off location was closed and locked/ gated so I left the truck outside, not sure where to park it. I also had a hand truck and blankets and no way to lock them in the truck.

Francis R. 
Rating:
5.0

Customer did not leave a comment.

NED O. 
Rating:
5.0

Stay as you are.

NED O. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

All was good.

Timothy H. 
Rating:
5.0

Great service and fast response to my needs.

DENNIS M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

DANA I. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

Phillip V. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

JESUS S. 
Rating:
4.0

Great location and nice service.

SIDNEY S. 
Rating:
3.0

Staff is only on site a few hours each day. Gated storage area with nonexistent directions on how to return equipment inside the fence when nobody is there to assist you.

Craig B. 
Rating:
1.0

Terrible customer service for this location with absolutely no signage as to where to park truck and leave key. The key box and parking lot are snuggly behind a barb wire fence. No code was given and no number to call. Left truck in front of this business and was sent a text message the next day that the truck would be towed and I would be liable. THANK GOD UHAUL CORPORATE COULD HELP ME OUT. If corporate would not of helped I would have lost all of my mind.

JOSEPH N. 
Rating:
3.0

Be more specific with mobile pickup instructions instead of having me looking crazy for hours tryna figure out how to get the truck

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

alfred C. 
Rating:
4.0

Customer did not leave a comment.

Lee L. 
Rating:
2.0

Self check in was a problem as you can't get vehicle through the gate for the final pictures. Not having anyone there on a weekday afternoon will keep me from returning here next month.

Ronald G. 
Rating:
5.0

Great experience. They were very helpful and made the truck pick up seamless.

Enchantment P. 
Rating:
4.0

Everything was smooth. Very fortunate the representative when I checked out the equipment provided the gate code or I would not have been able to return the trailer outside of normal business hours. My understanding was that the app should have provided the code - it did not.

Rob B. 
Rating:
4.0

The proprieter was helpful and friendly. She took the time to explain the rental and return process. And I would do business with her store again and recommend her to anyone who asked. The truck was cleani inside and out. Clearly someone took the time to get it so clean. However, the tires on the truck looked old and did not have much tread on them. It made me a little nervous , because I had to depend on them to hold up for a 300 mile trip.

ROBERT ALAN G. 
Rating:
5.0

Friendly and helpful, very nice experience. Excellent location.

Philip B. 
Rating:
5.0

Very friendly customer service

matthew B. 
Rating:
2.0

U-Haul customer service was awful. Had to be on hold 30-45 minutes each time I called. The online chat was just as bad. I reserved a truck at one location for it not to be there... was re routed to a U-Haul many miles away from me. I had issues returning it because I was on hold AGAIN... probably will not rent from U-Haul again because of these issues. Get it together U-Haul.

stephanie F. 
Rating:
1.0

Charged an after-hours drop off fee, I returned the trailer at 4:30pm on a Wednesday afternoon. Why would U-Haul allow this company to charge their customers a fee for daytime drop offs. I cannot help it that this storage facility closes at 1:30 pm.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Very easy and quick turn in.

RICHARD ARVID P. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
3.0

When I arrived at the drop off location the gate was locked, and I didn't have a access code, and there wasn't any instructions on how to get a code, and how to return your uhaul equipment.

Alexis O. 
Rating:
5.0

The lady who helped me with my uhaul rental gave me a lot of great advice because I had never towed a vehicle before. It really made my move less stressful.

RICHARD Y. 
Rating:
5.0

It was actually a lot easier than I thought it would be. Walked in paid and left. I'm happy with my experience

Brian G. 
Rating:
5.0

Great customer service!

robert R. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

It was smooth sailing from start to finish. Highly recommend

Kieran W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Great staff!!

Scott B. 
Rating:
4.0

Be up front on the cost per mile, $150 for 4 hours was highway robbery, especially in these troubled times. I feel you took advantage of me as a customer... I will not use Uhaul for any further moving needs. I have used Uhaul for more than 20 years , and this was my first really poor experience, but will definitely be my last, because I will not use again. What is sad, is I worked for Uhaul for many years , and met Joe Showen 15 years ago, I am sure he wouldn't approve of this !!!!

David R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Fernando L. 
Rating:
5.0

Everything was awesome. Thanks, I will rent again..

Yvonne B. 
Rating:
5.0

Smooth and easy rental. Thanks

kenneth F. 
Rating:
5.0

Convenient location, easy pick up. Staff was very helpful

Michael G. 
Rating:
5.0

Nothing, everything went very smooth.

Laurie M. 
Rating:
1.0

Staff on hand, gate codes available for customer

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

It took about 15 minutes for the online agent to approve the rental. If you could shorten that process it would be great.

David R. 
Rating:
4.0

Did not have the furniture dolly or blankets in the truck

David R. 
Rating:
3.0

I had a terrible time getting my truck and trailer it was very disorganized and I had to go to 3 different places to get both things and it took 3 hrs the morning if my move I was very unhappy I would very much like a discount on my account please call if needed 3157255416

Collean J. 
Rating:
5.0

AA+

George S. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Fast n easy

Catherine G. 
Rating:
5.0

Very convenient and professional.

R S S. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Bradley Z. 
Rating:
5.0

Customer did not leave a comment.

david O. 
Rating:
5.0

Great experience! It was easy to get and return. Very friendly staff! Nothing to improve!

Tracey N. 
Rating:
4.0

Customer did not leave a comment.

jon N. 
Rating:
3.0

The people had no customer service at all didn't speak when I came in. Told me the keys were in the truck and they were not had to walk all the way back to the building. poor customer service

montara M. 
Rating:
5.0

One tire had a bald spot and a small hole. It was repaired at my moving location promptly.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

All went well, everything worked as it should. People friendly and helpful. Good prices.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

phyllis C. 
Rating:
4.0

Customer did not leave a comment.

BRUCE R. 
Rating:
3.0

Customer did not leave a comment.

CARLA J. 
Rating:
5.0

very nice person that cares for his customers. Will take the extra time when working with you.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

FREDDY D. 
Rating:
4.0

Problem wasn't with the rental location. It was with the reservation. they pointed out that I had the truck for like 10 days for a overnight trip of 55 miles. As a result when I turned the truck in the day following my picking it up I got charged an extra $10+ for driving more than the 30 miles allocated on the order. Why did you only give me 30 miles and so many days????????????

robert B. 
Rating:
5.0

I am going to rent a storage unit here, after dropping the trailer and seeing this facility. Very nice.

linda S. 
Rating:
1.0

I will never use use uhal again

Regina J. 
Rating:
5.0

great people!

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Trey B. 
Rating:
5.0

Nothing.

FREDDY D. 
Rating:
5.0

God bless thank you

kevin K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Stefany P. 
Rating:
4.0

They were helpful and good to do business with.

Hiram T. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

PAMELA WOODFILL took very good care of me and I have no complaints.

ERIN M.  |  First Impressions 
No reviews have been submitted for this location.

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