Customer Reviews for Ahwatukee Foothills RV & Storage
(U-Haul Neighborhood Dealer)

122 reviews

1023 E Frye Rd   Ahwatukee, AZ 85048

(480) 428-3223

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 428-3223

1023 E Frye Rd
Ahwatukee, AZ 85048

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vanessa Miller 
Rating:
2.0

I took it all the way over to this laocation and you charge me for fuel. I could have dropped it right near my house. Now I’m paying extra for fuel in my car to pick me up and you charge me an absorbent rare for 2 gallons of fuel What service

Herb Harney 
Rating:
4.0

Extremely pricey for moving a few boxes 10 miles away...

Donna Kinser 
Rating:
5.0

Customer did not leave a comment.

Jason Nauman 
Rating:
5.0

Na

Douglas Dyke 
Rating:
5.0

Kayla is a complete professional!!! Kayla is always great to deal with and very accommodating. Keep up the great work Kayla!!!

Tim Matykiewicz 
Rating:
5.0

Katie is very professional, polite & courteous. Keep up the great work Ahwatukee Foothills RV & Storage!!!

Tim Matykiewicz 
Rating:
5.0

Haley, the agent on duty, could not have been more helpful. The service was top notch!

LEE M Goozdich 
Rating:
5.0

Kayla was amazing. I reserved a truck ahead of time and opted for pickup during non business hours using the app. When I arrived the app wanted additional info that I couldn’t get at that early hour and Kayla saved the day, helped me get the truck even though she was off the clock. Absolutely above and beyond. She is a stellar person and dedicated hard working employee. Thank you!!!

Patrick Millerd 
Rating:
5.0

Customer did not leave a comment.

GLORIA BOLAM 
Rating:
5.0

Kayla was an amazing help at this location. I went in with the expectation of getting a truck with a ramp, luckily, Kayla asked me if that is what I needed before getting into the truck. Once I did tell her that I needed the ramp, she was able to put me into the correct truck. Such a big help!!

Salinas Yuri 
Rating:
2.0

mobile pick processing to slow

coretta nolan 
Rating:
5.0

Customer did not leave a comment.

Thomas Ferguson 
Rating:
5.0

Customer did not leave a comment.

Taylor Evory 
Rating:
5.0

The office manager at Ahwatukee Foothills RV & Storage Kayla did an excellent job in arranging the U-Haul rental appointment.

Fred Mastro 
Rating:
5.0

Customer did not leave a comment.

MITCHELL SWINDELL 
Rating:
5.0

Customer did not leave a comment.

Mike Wimbush 
Rating:
5.0

I will be calling corporate on Monday. I was told the UHaul had a full tank and it did NOT. We drove 13 miles for our rental but put 9 gallons in the tank!

Rose Flaherty 
Rating:
5.0

Customer did not leave a comment.

Brian Marine 
Rating:
5.0

The manager lady at the counter was incredible! Very nice friendly and a pleasure to work with

Todd Hower 
Rating:
5.0

Owners very helpful. Process was smooth

Margaret Lomax 
Rating:
5.0

Your representative Kayla was very kind and professional. Great employee.

BURT HERMANSKI 
Rating:
5.0

Love the mobile checkin and checkout

Han Bin Wu 
Rating:
5.0

Kayla was a delight to work with. She was very friendly and had great customer service.

Fernando Lopez 
Rating:
4.0

Customer did not leave a comment.

Don Decker 
Rating:
5.0

lower the prices

GREGORY CARTER 
Rating:
5.0

UHaul estimates I used 6 gallons to travel 7 miles. Their estimate is about 50 percent off.

Jeffery Willgale 
Rating:
5.0

Customer did not leave a comment.

Shauna Eginton 
Rating:
4.0

The location was fine, the automated check in process was challenging. The truck was fine for the 6 miles I drove it, but glad I didn't have to go across town in it. But it was clean and got the job done.

EDWARD Giebel 
Rating:
1.0

when I got the uhaul the dolly and furniture I ordered with it did not come with it.

Celina Gonzales 
Rating:
5.0

It was perfect Wow great service fast and affordable

Suzanne Chedid 
Rating:
5.0

Customer did not leave a comment.

SUZANNE CHEDID 
Rating:
5.0

Customer did not leave a comment.

Darrel Snyder 
Rating:
5.0

Jim was fantastic to work with on my rental!

Rosamartha Ornelas 
Rating:
5.0

Service was prompt and friendly. No complaints.

Eric Longley 
Rating:
5.0

The online reservation system froze up on step 2, but the reservation was communicated to the location and so all worked out (even though I could not be assured of that online).

Kevin Griffin 
Rating:
5.0

Very helpful. Great customer service.

CHRISTOPHER MULLER 
Rating:
5.0

Customer did not leave a comment.

Cody Watts 
Rating:
5.0

Customer did not leave a comment.

Sigman Shapiro 
Rating:
5.0

Customer did not leave a comment.

Darrel Frear 
Rating:
5.0

Customer did not leave a comment.

Jim Toney 
Rating:
5.0

Customer did not leave a comment.

Frank Giordano 
Rating:
5.0

Customer did not leave a comment.

Howard Lakritz 
Rating:
5.0

Customer did not leave a comment.

GREGORY CARTER 
Rating:
5.0

Jim was great. Very, very helpful and professional. Thank you.

Cherise Riley 
Rating:
5.0

Customer did not leave a comment.

Tischa Donaldson 
Rating:
5.0

The gentleman who checked us in/out was super friendly and very nice! I think his name was Jim. The experience was perfect, flawless.

Fernando Lopez 
Rating:
1.0

The most horrible experience ever. We returned the truck. The contractor at the location charged us for 290 miles when we only used 29 miles!!! We noticed it immediately when we received our receipt. Went back to the location and the contractor couldn’t do anything for us. He was trained. He gave us a managers number. We got in touch with the manager. The manager states that he would refund us immediately. Of course depending on our bank. Two days later we check in with the manager and he said “oops I made ANOTHER mistake. I refunded it cash in our system.” So we wait another 3 days for the credit of $269 to go back on our credit card. Thomas the manager and the Ahwatukee location are the most incompetent people. Both making several mistakes and both used “I am human I make mistakes”. Twice. Both of you? Really. Horrible customer service.

Chavon Townsel 
Rating:
5.0

Jim was very helpful and able to assist us when our moving date changed. Very well done, and very pleased. Will be back again!

Scott Reigel 
Rating:
5.0

Customer did not leave a comment.

Tischa Donaldson 
Rating:
5.0

Customer did not leave a comment.

Brian Lee 
Rating:
5.0

Jim was very friendly and helpful

Kenneth Borsuk 
Rating:
5.0

My reservation was moved to a different location because the location where I reserved a van did not have any. I was told verbally I could have an upgrade at the same price but was not told the upgrade was at a different location. This is the 2nd time this has occurred.

Joseph Marquez 
Rating:
4.0

Remove AAA discount sign since you no longer offer discounts to AAA members

Maurice Steel 
Rating:
5.0

Customer did not leave a comment.

Gary Darling 
Rating:
5.0

Courteous and friendly staff

Maurice Steel 
Rating:
4.0

The back part of the truck was not clean.

Melinda Pia 
Rating:
5.0

Customer did not leave a comment.

Johnny Hornesby 
Rating:
5.0

Learn customer service from this location!

Eshaya Dekasha 
Rating:
4.0

Customer did not leave a comment.

Joe Riedel 
Rating:
5.0

Customer did not leave a comment.

Mark Dillon 
Rating:
5.0

Customer did not leave a comment.

Mary Remington 
Rating:
5.0

Customer did not leave a comment.

janna huber 
Rating:
5.0

Staff was wonderful and very helpful!

Donna Johansen 
Rating:
5.0

Customer did not leave a comment.

Amy Huffman 
Rating:
3.0

Lady was very helpful. Something was not good and someone used my credit card, which was not good.

JUDY KEYS 
Rating:
5.0

Tiffany went above and beyond to get me the truck I needed. Tiffany did an excellent job relocating me to another unit in the storage complex. Tiffany has excellent people skills. She did everything to make our move go smooth and worry free.

Donna Niemira 
Rating:
4.0

Customer did not leave a comment.

Camryn Growden 
Rating:
1.0

Keep store open until the promised time. Do not make customer go through the 24/7 without help, especially when the customer wants to pick up from a physical location. Make sure gas is filled full when renting.

Prabir Chaudhury 
Rating:
5.0

Very good clean and convenient thank you !

Ardelis Vargas 
Rating:
5.0

Great place to rent !!

Michael James 
Rating:
5.0

Your customer service is great very polite and helpful I will be renting from you again very pleasant experience there was a mix-up but the person that helped me fixed everything and was very polite and helpful thank you again

Luis Garcia 
Rating:
5.0

Customer did not leave a comment.

Neal Bowlen 
Rating:
5.0

Gentleman at this location was awesome. Very helpful and patient with us as we hitched the trailer.

MWENDA RANDALL 
Rating:
1.0

The scheduling did not communicate clearly with the location where I reserved a 15’ Truck, Auto Transport Trailer, and a Utility Dolly. My reservation was changed without my approval or notification to This location. I had to pick up my dolly and another location. The truck was dirty when I picked it up. Very, very poor communication between locations and scheduling. This trip was a nightmare! I will never use UHaul again. The mover that I scheduled thru your site to unload my truck was sexually harassing me and arguing with me in my home. I asked him to stop and he did not and would not step outside when I asked him to. I need someone to contact me from corporate immediately. I have sent a message and have not received a reply.

Nancy Geraty 
Rating:
5.0

Customer did not leave a comment.

Jassen Felix 
Rating:
3.0

I'm a little disturbed by the fact that I was issued the wrong truck, bought insurance for a new truck and was given a used to truck, wrote back to the company that I wanted to have the insurance removed, and have not heard any response and now received the bill with the insurance on it. That has made my overall experience unsatisfactory. I would love to hear from somebody. My cell phone number is 704 661-6996. Thank you.

Philip Grossberg 
Rating:
1.0

Reservation was completely messed up. Location changed several times. My towing vehicle spec's were messed up. Horrible experience.

Dennis Schlueter 
Rating:
5.0

Customer did not leave a comment.

Jesus Hernandez 
Rating:
5.0

I would highly recommend this site. Mainly because Mr. Rob Lowe the manager there! We had not had a good experince with U-Haul up to when we met Rob. He was very professional and also was kind and went above and beyond by staying open after closing time to help us! Thanks so much to Rob

Gary Johnson 
Rating:
5.0

Nothing

Carol Patterson 
Rating:
5.0

Representatives in Ahwatukee were extremely helpful, responsive and courteous. I highly recommend this location.

LUZ Urbieta 
Rating:
5.0

All was good and easy!

Michele Boyle 
Rating:
5.0

Customer did not leave a comment.

Dave Dunny 
Rating:
5.0

Excellent service. Rob opened up on New Year’s Day for me to get the equipment, I had a very small window of opportunity to make the move work out. It went perfectly thanks Rob

scott hockenberger 
Rating:
4.0

The pick up was complicated. It was an after hour pick up and it took me almost an hour to get the truck because the wrong one was in the system. The after hour process needs improvement. The call center customer service reps were very helpful.

Nader Shakerin 
Rating:
5.0

I was not satisfied with the condition of the 20 foot truck I rented. It rained on our moving day. The windshield wipers disintegrated during my 50 mile trip while I was driving on a packed freeway. The rubber came off completely and I could barely see anything. It was very dangerous. Also, the truck leaked and soaked almost all of my boxes. They were soggy and a mess when I got to my destination. Someone needs to maintain these vehicles. Obviously nobody had changed the wiper blades in many years. The design of the vehicle is also poor. The runoff from the overhead above the truck cab comes down right outside the door so every time I got out I was soaked. A small rain gutter on the overhang above the drivers door would solve this. I am now going to have to go to my storage unit and take everything out, let it dry and then repack them in new dry boxes. I had no choice but to unload the wet boxes as I had to return the truck that day and my helpers wouldn't be available the next day. This situation could have been avoided by proper maintenance. The truck had considerable mileage and should have been properly inspected prior to being rented.

Chris Plumb 
Rating:
3.0

Customer did not leave a comment.

robert newton 
Rating:
3.0

U-Haul should advertise the current mileage rate. .99/mile is outrageous for a small 15ft truck. Mileage was double the rental rate. I suppose all rentals are like that, but a customer can't help but feel taken advantage of when the big bold ads say $29.99 per day.

michael rizzo 
Rating:
5.0

Customer did not leave a comment.

RICK RATLIFF 
Rating:
5.0

Customer did not leave a comment.

Matt Francis 
Rating:
5.0

Customer did not leave a comment.

Anna Caldron 
Rating:
5.0

Customer did not leave a comment.

Aaron Freyermuth 
Rating:
5.0

I was quoted a price for the uhaul, turned it in a day early & I am still getting bills from u!

RONNIE MARTINEZ 
Rating:
3.0

Did not have a hand truck or furniture pads available.

David Frey 
Rating:
5.0

Customer did not leave a comment.

Ann Cleeton 
Rating:
5.0

Customer did not leave a comment.

KIM ORTH 
Rating:
5.0

Customer did not leave a comment.

Steven Moreno 
Rating:
2.0

explanations of costs and no unrequested equipment/underhanded charges

Jonathan Wilcock 
Rating:
3.0

Great experience as always!

Arthur Robinson 
No reviews have been submitted for this location.

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