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ABIGAIL S.
Customer Reviews for Aguillon Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place was horrible. They didn't even have the drop box sent up. We had to call UHaul to see what we could do since we were dropping off on a day the place was closed but they were not prepared for drop off. They do not have parking. You have to leave vehicle by the side of the road which is a freeway. We wasted almost two hours trying to see how UHaul wanted us to do a drop off in such a shady place. Never again.
Arnoldo B.This location as well as others in Laredo TX. was poorly staffed an run as a hobby, not a business.
RANDY B.Be available in the moment.
raul M.N/a
Samantha P.Guy that waited on us was very polite and personable.
antonio R.💯💥🤗🤸â€â™‚ï¸🤸â€â™€ï¸🤸
otilo B.Have more equipment in stock
James N.Wash and clean vehicle
GRARDO V.there is no way to access the parking lot to leave the vehicles
Cesar C.Na
David N.You can not allow a con-artist to work for Uhaul. I reserved a 26 foot truck and this clown lied and told me that 26 foot trucks were not allowed to leave the state. So he asked for my information and claimed that Uhaul had changed the reservation to a 20 ft truck truck. But of course it was not the size that I needed so Uhaul was happy for me to spend another $700 plus gas to rent an additional truck. My son in law drove 14 hours to Laredo with a trailer which still cost me an additional $600 to pay his expenses. How are you still in business?? And do you screw all of your customers the same way? I have spent so much money with Uhaul in the past 5 years it's insane for me to think of how I was treated this time. Your customer service representatives leave alot to be desired as well. I was transferred to 3 different states and still the pro lem was not resolved. You need to fix this!! All of it!!!
Paula S.Perfect service Luis is friendly and professional! 5 stars
jorge V.Awesome
Guadalupe V.Paperwork by phone was slow, need to improve that process.
michael F.everything was fine
RICHARD D.While the pickup point was very small, we managed to get the trailer attached to my truck and out of the lot. Very small area to turn in.
ADAM H.The drop off facility didn't open until almost 9:30 even though the contract says 8:00 am.
STEVEN D.Good service n prompt
MAXIMO H.Charged me a cleaning fee. Show me the receipt for the cleaning services?
DANIEL O.Great customer service!
Benjamin S.None
RICARDO R.Refund for customers that did not use your equipment rented out but at the end did not have use for it and no refund was given back!!!!
ALBERTO C.Tire was low The bar that hold tires on trailer was wiggling so much that I had to drive my car at night which was the whole point of renting trailer besides all the stops to add air to tires
LAURA T.It was very easy to rent the trailer from this location. The trailer was new and in great shape, and Luis at Aguillon was super friendly. I would definitely rent a UHaul from this location again.
Jack B.Excelent service
LUIS A.Luis was very helpful & professionaleasy to work with.
Bryan H.