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ABIGAIL S
Customer Reviews for Aguillon Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place was horrible. They didn’t even have the drop box sent up. We had to call UHaul to see what we could do since we were dropping off on a day the place was closed but they were not prepared for drop off. They do not have parking. You have to leave vehicle by the side of the road which is a freeway. We wasted almost two hours trying to see how UHaul wanted us to do a drop off in such a shady place. Never again.
Arnoldo BThis location as well as others in Laredo TX. was poorly staffed an run as a hobby, not a business.
RANDY BBe available in the moment.
raul mN/a
Samantha PGuy that waited on us was very polite and personable.
antonio r💯💥🤗🤸♂️🤸♀️🤸
otilo bHave more equipment in stock
James NWash and clean vehicle
GRARDO Vthere is no way to access the parking lot to leave the vehicles
Cesar CNa
David NYou can not allow a con-artist to work for Uhaul. I reserved a 26 foot truck and this clown lied and told me that 26 foot trucks were not allowed to leave the state. So he asked for my information and claimed that Uhaul had changed the reservation to a 20 ft truck truck. But of course it was not the size that I needed so Uhaul was happy for me to spend another $700 plus gas to rent an additional truck. My son in law drove 14 hours to Laredo with a trailer which still cost me an additional $600 to pay his expenses. How are you still in business?? And do you screw all of your customers the same way? I have spent so much money with Uhaul in the past 5 years it's insane for me to think of how I was treated this time. Your customer service representatives leave alot to be desired as well. I was transferred to 3 different states and still the pro lem was not resolved. You need to fix this!! All of it!!!
Paula SPerfect service Luis is friendly and professional! 5 stars
jorge VAwesome
Guadalupe VPaperwork by phone was slow, need to improve that process.
michael feverything was fine
RICHARD DWhile the pickup point was very small, we managed to get the trailer attached to my truck and out of the lot. Very small area to turn in.
ADAM HThe drop off facility didn't open until almost 9:30 even though the contract says 8:00 am.
STEVEN DGood service n prompt
MAXIMO HCharged me a cleaning fee. Show me the receipt for the cleaning services?
DANIEL OGreat customer service!
Benjamin SNone
RICARDO RRefund for customers that did not use your equipment rented out but at the end did not have use for it and no refund was given back!!!!
ALBERTO CTire was low The bar that hold tires on trailer was wiggling so much that I had to drive my car at night which was the whole point of renting trailer besides all the stops to add air to tires
LAURA TIt was very easy to rent the trailer from this location. The trailer was new and in great shape, and Luis at Aguillon was super friendly. I would definitely rent a UHaul from this location again.
Jack BExcelent service
LUIS ALuis was very helpful & professionaleasy to work with.
Bryan H