Rented through the app. Chose in person pick up. But people at this location just act completely annoyed that they have anything to do with U-Haul and rudely direct you back to the app even though I chose the option of having an actual person assist. The app is slow and never works properly. It take 5x as long to use the app which is why deliberately chose to pick up directly through a representative rather than on the app. Luckily the phone assistance person was helpful after the app wouldn't give me the option to do the pick up. Then I pulled up for drop off and had the person at the location come out and bark at me that â€˜this was not a drop off location'. I explained that this is where I picked up and that my app said this was the place that the app says to return to. She just acted annoyed and walked back inside. So I just continued my horribly painfully slow drop off process through the app. We rent U-Hauls often for doing trade shows at work. This location by far has been the most unpleasant to deal with. You would think a business would be thankful for my business and not annoyed by it.Mindy H.
Customer Reviews for AGAP Spring Sawdust LLC
(U-Haul Neighborhood Dealer)
The Woodlands, TX 77380
Servicios en esta ubicación:
- Mon–Fri9:30 a. m. - 5:30 p. m.
- Sábado9:30 a. m. - 1:30 p. m.
- 11/28/2022 - 12/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Mobile App has serious issuesJoseph K.
I very much dislike the online onlyCameron J.
Better customer service, newer equipment, easy check in for equipment.Jasmine C.
El cliente no dejó un comentario.Gary C.
Very friendly and communicative.Kenneth T.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Roger I.
The truck was in the worst shape of any Uhaul vehicle that I have rented.Michael E.
nothing, the person who helped me was very friendly & efficient.Michael W.
Very positive experience. Will rent from this location again in the future if needed!John M.
El cliente no dejó un comentario.Neil O.
Angie is such a great employee. I specifically do my business on the weekends because I know that's when she specifically works .Kim M.
El cliente no dejó un comentario.Heather D.
Unexpected charges were added to my card after the U-Haul vehicle was returned although the gas tank was at the starting mark and the vehicle was wiped down.PIILANI K.
I was not aware of an after-hours fee. This should be more transparent in text messaging.Sarah G.
El cliente no dejó un comentario.Myra C.
Not manned. Ad to do everything on m own and put key in Dropbox.Robert C.
El cliente no dejó un comentario.Nathan B.
El cliente no dejó un comentario.BRYAN L.
Customer service was good, the whole interaction was pleasant and promptFRONCHIEL S.