Customer Reviews for After Hours Auto Sales
(Distribuidor de U-Haul del vecindario)

Clasificación:

1.0

I have AAA yet you charged me extra money for safe tow. When I set everything up online I made it clear that I wanted no extras

Clasificación:

1.0

Very bad service and over charged calling to file complaint

Clasificación:

1.0

I went to drop off equipment a day early. The app did not work to allow me to check in. We dropped off truck and put keys in after hour box. I called Uhaul they were not helpful. The next day (Wednesday) I went back to the business it was closed. Again tried the app to check in equipment and it did not work again. I called Uhaul they were not helpful. They next day I again went to business and was there at 0800 when the sign said they would be open. It was closed. I went back and it opened 45 min late. I explained that I had returned truck a day early, the app was not working. The person was in office said yeah I will check it in the app isn't working for me either. He didn't care to listen to me and was completely unhelpful. He did not get out of his chair simply said I will check it in. Hours later I got an email for an additional charge of $104 dollars. I was charged $28 and$40 for being a day late (unbelievable but true) and a $36 charge for a missing appliance dolly which was in the truck when I dropped it off. In the middle of all of this I called Uhaul at least 5 times and waited on hold for hours, no exaggeration, and talked to them twice and got no help. I would never recommend Uhaul to anyone I know.

Clasificación:

5.0

Need to stock vans at the location.

Clasificación:

1.0

I was to rent from the Millinocket outlet. Then couldn't get the truck there & had to go 25 mi. further to Lincoln & was told there would be no extra mileage fee. Then was charged $36.80 for extra miles. There was also a sticker in the truck "save $25 by sweeping the truck clean. I did that & mentioned it to the man in Lincoln & nothing was done about it. The $36.80 is in dispute with Capital One. I refuse to pay it! You need to smarten up your operation or I'll never use it again & will advise many others about what happened.

Clasificación:

3.0

will use again in the future

Clasificación:

3.0

OK, not a great facility but functional.

Clasificación:

3.0

Drop off 8:30 before they opened. Good otherwise.

Clasificación:

3.0

I went to drop off, there was a post-note saying they'd be back in 2 hours. I was there during business hours

Clasificación:

5.0

The convenience of the location and the staff makes it a great place to go for my needs in the moving area and I will definitely go back again.

Clasificación:

3.0

Employees didn't wear masks.

Clasificación:

3.0

The business was closed. It was after dark and the entrance was hard to see, not well lit. We are glad to have a U haul business in Lincoln, though.

Clasificación:

2.0

The triler that I rented was not available, I was charged full-price for the equipment that was substituted. And i was charged for the safe haul insurance, which I did not authorize. I inquired at the rental location if I needed to sign for the rental, and was told he never has anyone sign. Also no assistance in hooking up the trailer, my husband did this himself.

Clasificación:

2.0

It took over 45 minutes to pick up what was supposed to be a rental with 100% contactless pick-up. No masks on anyone present. It was very uncomfortable. We won't return for their services in the future, nor will we recommend to friends.