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The business was closed. It was after dark and the entrance was hard to see, not well lit. We are glad to have a U haul business in Lincoln, though.
The triler that I rented was not available, I was charged full-price for the equipment that was substituted. And i was charged for the safe haul insurance, which I did not authorize. I inquired at the rental location if I needed to sign for the rental, and was told he never has anyone sign. Also no assistance in hooking up the trailer, my husband did this himself.
It took over 45 minutes to pick up what was supposed to be a rental with 100% contactless pick-up. No masks on anyone present. It was very uncomfortable. We won't return for their services in the future, nor will we recommend to friends.
EVERYTHING WAS A GREAT EXPERIENCE
