Hard to find. Dead rat on the floor. Charged us for returning 4 DAYS LATE, despite being 3 hours early.ROBERT B.
Customer Reviews for Affordable Towing LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great and easy customer service!RAECHEL G.
Mike was very nice and knowledgeable about the rental. It was a very easy process. I will use them again.Todd B.
Old girl at front desk was rude to me immediately, sent me to some random location that contracts uhual trailers on the side, that took 2 hours, had to go buy a 7 way to 4 way adapter in the middle of all that, when I returned it the guy there just told me to call a number anytime I asked a question. Overall very overcharged and not managed wellIan S.
El cliente no dejó un comentario.rily V.
The only thing was the Uhaul was dirty inside, I had to sweep it out before I could load my stuff. Otherwise the guys there were great.Jammie W.
El cliente no dejó un comentario.Porter H.
Very tight area for pick upROBERT F.
The place where the trailer was kept was cramped and difficult to get equipment in and out. I was delayed a half an hour because the trailer was blocked in. Then when I returned the trailer the staff that was there didn't know how to check the equipment return back in.Timothy B.
El cliente no dejó un comentario.DARIN J.
Trailer was terrible and location a dumpGERALD S.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Kevin H.
The furniture dolly was not with the truck when I picked it upJoseph S.
Don't change my rental location without checking with me. Have employees wear masks. I waited nearly 30 minutes while the gentleman called uhaul to work out some inventory issue for my dolly. Sell the equipment for towing lights. Tell customers they 10 foot truck doesn't have a ramp.DAMON F.
When we picked up the Uhaul they did not tell us about taking pictures and to add to the contract to make sure we were not liable.Kristin B.
This business should not be a reseller of your product. The people were nice but the place looks like a junk yard. The road getting to the business is a gravel road with big pot holes.Where the trailers are parked is muddy with big areas filled with water. My shoes got muddy waling around, which now need to be cleaned. Also, thee is not enough room to turn around in the back area where the trailers are. Extremely disappointed in the whole experience from getting my location changed to the new location and how terrible the conditions are a the towing company.. You need to drop that business.Mike V.
El cliente no dejó un comentario.GRANT C.
Slow service.Luci F.
Don't charge people twiceMary Beth C.
I have ready trucks from you in the past Affordable Towing was decent but talking to anybody yet corporate office or customer service was a total bust I don't think I'll ever rent from you again because this was the worst experience I had dealing with customer service Representatives about where to pick the truck up where to turn the truck in all the bullshit that I had to put up with not a happy person butDANIEL B.
El cliente no dejó un comentario.RONDA H.
El cliente no dejó un comentario.Zulhaq A.
The trailer I rented was great and the associates even replaced a fuse in my vehicle to get my lights to work properly. I was even given the choice of what type of doors I wanted for my size trailer - barn door or roll-up. However, please increase check-in speed and acknowledge the presence of arriving customers even if you have to tell them to please wait and you'll be with them shortly.PATRICK K.
El cliente no dejó un comentario.Kezia M.
I had reserved a dolly for my move, but when I got to the location, there wasn't one available. I was still charged the $7 to rent the dolly. ¡Gracias!Bobby J.
El cliente no dejó un comentario.GEORGIA W.
I specifically requested to pick it up at House if Bargains because I knew their lot was flat and paved. This lot was up a very steep hill on a property littered with old vehicles and trailers. It was very difficult to access the trailer. When I finally got to the trailer, we discovered I had the wrong size ball hitch. The establishment tried to sell me a rusty hitch for $30 when I know a brand new one is $15-20. When I returned the trailer, the spot they had told me to leave it (the one flat spot on the property) had another full size truck parked there. As it was Sunday morning, no one was present at the established. My son and I were barely able to position it in a way that it would not roll down the hill and were nearly injured in the process. We have jokingly dubbed this establishment as Hillbilly Uhaul.Nikole P.
It is very difficult to get to the location. You have to go down a gravel road that is not maintained. The properties you pass before you actually get to the rental location are not very desirable. I was also disappointed in the reservation system. I made the reservation for a different pickup closer to my house and 5 min later was told they did not have the equipment I requested. Very poor customer service overall from Uhaul.Adam B.
The man who checked out the truck was very pleasant to work with.Jacob C.
El cliente no dejó un comentario.ROY C.
Charged dble for one day rent even after callingRon B.
El cliente no dejó un comentario.Kevin A.
I am highly disappointed with UHAUL, made my reservation, but had to waste almost an hour to complete the paperwork...your computer system repeatedly denied my truck (Ford F-150 with heavy duty tow package) was capable of using your car transporter. I have used UHAUL numerous times with no problems.george K.
Great customer service at Affordable Towing LLC. Better than good people, some of the best I have met. Great location.Frank M.
El cliente no dejó un comentario.margo P.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.Justin E.
El cliente no dejó un comentario.Mary Gary A.
I rented truck for $208.00 and toll dolly for $47.00 The guy refused to give me printed contract. Obviously no time to read whole email as time was running out since we have spent hour and half because the using his cell phone to input details whiles computer was available. Was very irritating. Now I went to drop off the truck over $350.00 for truck and $70.00 for toll dolly. They have additions I did not consent. The truck was empty of gas I bought $98.00 gas and the truck had half thank when I returned it. THIS IS A COMPLETE MESS AND RAISING MY B/P. Somebody please contact and fix this please.GEORGE A.
Truck we reserved for 7/27/19 had blown a fuse and was not ready at the reservation pick up time. The staff was apologetic and worked to correct the issue. Equipment (utility dolly) we requested when we reserved the truck on 7/6/19 was not available. The car dolly inventory number could not be entered into the computer system after our car had been loaded onto the car dolly. Staff had us unload our vehicle, they unhitched the car dolly and replaced it with another and then we loaded our vehicle again. Staff was further hindered in completing the online check in process due to system issues and our information had to be entered into the computer 6-8 times even though we had registered and completed the Express Check In weeks before. All these issues resulted in a 1.5 hour delay with movers waiting on us to arrive with the truck and utility dolly. Onsite staff assisting us asked the manager if we could receive a discount for our inconvenience but he declined. I've sent two emails to U-Haul corporate requesting consideration for a discount and have not received a response as of this writing.Ben R.
Associate uses cell phone for business whiles computer is available spent over one hour. Refused to give me print out and inspect truck with email. Checking email for contract time consuming. Got home to notice truck almost empty. I just return the truck to pay 208 just to realize someone put insurance without my consent or discussion. I feel they kept things in the dark just to dupe me. I called on same day of pick up to complain and I NEED SOMEBODY PLEASE CONTACT ME. and there are even more issues.GEORGE A.
I had a reservation for 7:30am and there was no one at the rental place until 8:35. I had movers waiting on me and ended up paying them $120 for nothing. I paid for moving pads and did not receive them. The truck was given to me with no gas in it, the needle was past empty, and I luckily realized it in time to fill up. I very easily could have been stranded. I have been dealing with u-haul since the mid '90s and have never had a bad experience. But this was awful. I need to speak to someone about a refund.Matthew M.
1. make the checkin quicker. The employee struggled for 30 minutes to process my rental even though I had booked in advance on line. Have them sweep out and hose the trailer after each use.Ralph D.
Already called the office and complaintDemrise C.
El cliente no dejó un comentario.Kurt V.
El cliente no dejó un comentario.JERI H.
Very difficult to find, even w/ GPS. More directional signage is suggested.Shelby J.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.steve C.
The location was in the middle of nowhere. It wasn't the easiest to find. The checkout process took almost 30 minutes.Yao S.
Pictures, opinions and a request for return of fee will be coming. This location put my physical health at grave risk of injury.stephen T.
El cliente no dejó un comentario.Ricky L.
El cliente no dejó un comentario.Darline K.
Took a hour to rent the trailer even though I had a reservation. Guy just had no concept of time. Then the trailer was stuck to the frozen ground. Worst of all was the place itself. It was like a run down shanty. Laughably too Deliverance-like. I won't be returning.Angela H.
El cliente no dejó un comentario.Dana K.
The truck was not given to me as described. The technicians said that the gas tank was full. It wasn't. I had to put in about 8-9 gallons immediately. They also said it was clean. It wasn't. There was caked mud in the cabin on the driver's side.Joshua D.
I got a hold of other UHaul Locations and they were very UNPLEASANT to do business with. The location Afordable towing was VERY different. and pricing was different too I don't know why I have used Uhaul many times and it DOES make a BIG different who you are dealing with. Big thing that needs to change is the vechiles you drive you want 95 cents a mile AND you are also paying for gas to have it full when returned. That's having your cake and eating it to. years ago I rented a van from Enterprise leasing and drove to Atlanta GA and back and DID not have to pay for mileage. that's the way it should be if you want more consistant happy customer. I know what im talking about. 5 or 6 years ago I rented from Penski 24 foot truck from Warrenington MO to Lubuck TX one way and that was with me paying for the gas 625 dollars. U haul wants 95 cents a mile and I am also paying for gas that would be about 1400 dollars.Edward J.
El cliente no dejó un comentario.james O.
Guarantee a pick up location and drop off at reservation. The drop off was down a personal road and no clear direction where to park the truck. Re-evaluate the trip mileage and include extra for the puck up location. Call center was very helpful and nice.Shauna V.
no one helped unhook, or inspect trailerJEFF T.
Pave the road to this location. Clean up the interior of this location. Desk was piled high and filthy even with old dried up dishes. Speed up the computer process of checking out as it took a very long time to enter the information and some of it wasn't correct.Debbie R.
the location was good. The truck needed the front tires balanced or something. It vibrated at 50 to 60 miles per hour.Meryl G.
It is located in a tow yardDENNIS R.
They said I was all set and tailor was ready to go. I started to drive the car on to the tailor and the tongue came off the truck. If I would have been driving down the road I could have lost the tailor. Inside the cab was not cleansed out from last rentalKen B.
Overall, very fast pick-up. Excellent customer service.James M.
I had to drive 30 miles just to pick this up, because this was the only location with a truck the size I needed. Then I was charged for all the mileage and the mileage to return it to he same location I picked it up at. I was told we could drop off at any location but apparently this is untrue. 39.99 for a rental. 14.00 for insurance. Then mileage?!? Over 200.00!!! NOT HAPPY!!! I wouldn't recommend to anyone!Malynda H.
El cliente no dejó un comentario.Judd K.
El cliente no dejó un comentario.Darrell H.
I have been charged more than 40 cents for each extra mile. They charged me around $150 more. They told me that it is 40 cents per extra mile which I travel and it is written in the initial document which they gave me but they charged more. Please look into this issue.Ravi Kiran P.
El cliente no dejó un comentario.Randal S.
El cliente no dejó un comentario.Affordable T.
El cliente no dejó un comentario.Earnest J.
The place that originally used for my reservation didn't have my equipment even though I had scheduled it. I am very upset that they didn't live up to the company's slogan--right equipment, right location, right on time. I want my $50. They have never returned my call.Renae G.
El cliente no dejó un comentario.Andrew K.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.Ognjen G.
While the location wasn't the one I originally picked and was never told until I went to pick up the truck, Dan was good and took care of the situation.Kenny C.
Everything went great with the moveDan D.
It would be nice if uhaul made gooseneck trailers to rent.Mike S.
I was informed it was a uhaul issue, but their phones were bad, could not understand what the person was saying, and when i went to pic up the unit, uhaul had a computer issue, took just shy of an hour to get me on the road.Shawn H.
El cliente no dejó un comentario.Alan D.
Employees need to be trained better before being left alone. When I turned in the equipment it took over an hour to check it in and I still don't believe my contract was completed correctly. I believe I was over charged.Sharon B.