Customer Reviews for Affordable Self Storage
(Distribuidor de U-Haul del vecindario)

418 comentarios

69 Railroad Ave Ste D   Hilo, HI 96720

(808) 934-0014

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb. - dom.: 7:30 a. m. - 11:30 a. m.

Servicios en esta ubicación:

Contáctanos

(808) 934-0014

69 Railroad Ave Ste D
Hilo, HI 96720

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb. - dom.: 7:30 a. m. - 11:30 a. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Well managed. Good people. I like the fact that you give a partial refund for unused time. It shows honesty and makes me want to do business again in the future.

Adrian D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich C. 
Clasificación:
5.0

Service was excellent. Thank you.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve F. 
Clasificación:
4.0

I did not get a reduced rate even though I used the van for more than 600 miles. Uhaul squeezes money at an incinsiderably high rate DO NOT USE!!

Moises C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb M. 
Clasificación:
5.0

The fellow that work there was very friendly and easy to work with an absolute pleasure. But I stopped by on a Sunday and Christmas Eve and the place was closed not handy but not the worst things that happened to a fella all in all very pleased would recommend it to everyone

Michael "Tony" M.  |  Overall Experience 
Clasificación:
5.0

Excellent and friendly service. Mahalo

Thomas P. 
Clasificación:
5.0

We used this storage unit for 3 months. In that time, ALL of our belongings grew moldy and infested with roaches. Mice had been through our things chewing holes all over.

Hope U.  |  Overall Experience 
Clasificación:
3.0

Truck was not available for pick up until 1.75hrs after reservation time. Gas tank was not full and we were told we could fill it up and to try to just get it back with around the same amount. Employee in office was unmasked despite signage stipulating all who enter are required to wear masks. We were told it would be “helpful” if we could return the vehicle before it was due back even though our pickup/usage time was shortened due to the vehicle not being ready for our reservation. Would not recommend, and would not return as a customer.

Thomas S. 
Clasificación:
5.0

The mailbox was fine and the staff were always helpful and friendly. The office was not open for very long on the weekends which was difficult sometimes when I needed to pick up my packages. There were many times when I was stopping by and someone had let their dog poop in the parking lot, and had not picked it up. The mailbox rent was affordable when it was $10 per month, but after the price increase of more than 200% there was no way I wanted to continue my contract. Not to mention the requirement to pay 6 months up front. Especially since it is difficult to find a mailbox rental anywhere around Hilo, this seems like taking advantage of people who have no other way to receive mail. I will not recommend this mailbox rental to anyone.

EMILY W.  |  Overall Experience 
Clasificación:
5.0

Everyone at this is site is easy and great to deal with, A+

Nathan E. 
Clasificación:
5.0

John is a polite and friendly representative of U-haul and I recommend a raise. He went out of his way to help me out in short notice. I will definitely be renting from U-Haul at this location again. Thank you again

Aaron C. 
Clasificación:
5.0

Always good service and caring people!

Mary Jane M. 
Clasificación:
5.0

Thank you for your help and i definately recommend these guys as a place to store your belongings and not having to worry about the safety of them.

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumi L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Jane M. 
Clasificación:
5.0

Love this place. Friendly staff,clean units.

Antolene N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jed R. 
Clasificación:
5.0

Get some trucks with hydraulic tail gate lifts.

Lev Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Nothing. The folks at your Railroad Ave Hilo location are top notch and unmatched in customer service. Thanks.

Frederick R. 
Clasificación:
5.0

excellent experience

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley Y. 
Clasificación:
5.0

Mr. john West was AWESOME; knowledgeable and professional. The van was great! The rear view camera is a great feature to have! I will definitely recommend U-Haul of Hilo Hawaii to everyone! Excellent service! Happy Customer.

Aurelia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue A. 
Clasificación:
5.0

Very convenient and lower priced than the competition in this area. Special thanks to employee John from North Carolina whose friendly and personable approach to customer service makes our local U-Haul service feel like a small hometown business.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE B. 
Clasificación:
4.0

We were so happy to be able to rent a larger truck on the hilo side. Everything went well and everyone was professional. Gracias.

Michael S. 
Clasificación:
5.0

Make sure you understand the time to return Van or the time limit when need to extend another day. The people Juan & John were great by accomodating my need to extend van use another 2 days due to bad rain Hilo weather. Was relieved Juan worked it out for me. aloha mahalo xomm marina P.S. Didn't know can't rental or hold van with a prepaid debit card. Forced to find fcu issuing immediate debit card when enroll in fcu. Inconvenient hassle to have to call gfrd for using her debit credit card to rent van. Phew !

Lindamarina C. 
Clasificación:
5.0

Nothing, we have rented from here often the staff are very helpful and knowledgeable, we couldn't wish for better service!

George A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernice K. 
Clasificación:
5.0

Your customer service representative was extraordinary. Unfortunately, we were not able to complete our overall purpose in transporting a piano, as the truck with a ramp I had booked was suddenly taken out of service. It turned out that we were unable to lift an upright piano into the van we were given instead of the truck.

Lea C. 
Clasificación:
5.0

The gentleman that assisted me was very nice, helpful and a hard worker. There were several people waiting and he made sure he acknowledged us and let us know he would be with us as quickly as possible.

Dana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry B. 
Clasificación:
5.0

attendants were awesome

Heidi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail D. 
Clasificación:
5.0

I think his name was josh. Awesome customer service. It was very easy to work with.

Dayton K. 
Clasificación:
5.0

I am very impressed with the rental of our U-Haul truck. The truck served the purpose very well with our tools we needed to haul around with us on our stay there. Thank you to the staff members who were very helpful and prompt with our needs. We will use them again for sure.

Christine W. 
Clasificación:
4.0

Ty good experience

Marcus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin R. 
Clasificación:
5.0

Superb service and friendliness.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene M. 
Clasificación:
5.0

Rental was quick and easy. Personnel (online and in person) where friendly and professional.

Herbert M. 
Clasificación:
5.0

Nothing to improve we have always had great service with uhaul and highly recommend to anyone looking for short term rental

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lehneer C. 
Clasificación:
5.0

Great and friendly service.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanna B. 
Clasificación:
5.0

Prompt and very friendly. We where very happy with our service

JULIAN V. 
Clasificación:
5.0

Associates were friendly and helpful

Ikaika B. 
Clasificación:
5.0

John who works at this location is incredible. Friendly, efficient and overall a great person. This is my second time renting from him and plan on only renting at this location because of him.

Darrell S. 
Clasificación:
5.0

Excellent customer service and clean vehicle!

Puhala K. 
Clasificación:
5.0

Super service.

Thomas P. 
Clasificación:
5.0

Great staff! Been renting from this place for years now.

Carol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna V. 
Clasificación:
5.0

John's help was excellent, knowledgeable, patient, friendly and courteous, an Asset to your company. And Juan just as friendly

Sergio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse K. 
Clasificación:
5.0

Service is great! Love these guys. Always rent from them.

Carol R. 
Clasificación:
5.0

Person helping me was personable and friendly. Got through the sign in process quickly and explained about the truck. Answered my questions about the location of items in the truck like lights, windshield wipers, etc. Truck was easy to drive. Return process was simple, too. Great borrowing experience.

Carolyn U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy O. 
Clasificación:
5.0

Excellent people who are very helpful. Hats off to your staff

Michael L. 
Clasificación:
5.0

Staff was welcoming, friendly and efficient. I was pressed for time and they had me out quick! Thank you so much!

Fina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lehneer Francis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONEL D. 
Clasificación:
5.0

Both gentlemen who work at the Railroad Ave. location are friendly, efficient, and patient. That combination makes this Big Island U-Haul business a pleasure to deal with.

Frederick R. 
Clasificación:
5.0

Great customer service. You need to upgrade the office for a better customer experience.

Curtis L. 
Clasificación:
5.0

The process with your rental was done with complete care and proffesionalism.

ALBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabella W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

Fast service with great customer service

Jess A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Excellent customer service

Maria K. 
Clasificación:
5.0

Keep up the good work!

Robert W. 
Clasificación:
1.0

The worker harassed me to bring the van back early. Even 7 not open yet still full 24 HR. chg. Harassed me during the day at lunch. Then after I called back gave my card made more arrangement harassed me again that night. I didn't get the van till 1 waited 2 hrs and it was so bad had to clean another. HR 1 pm but harassed to return at 1045am..

larri K. 
Clasificación:
5.0

This was my first time renting from U-Haul and it was great. The customer service was amazing and if I ever need a moving vehicle in the future, this U-haul location will be my very first choice.

Pulama G. 
Clasificación:
2.0

Invoice is a couple of hundred dollars more than it should have been

Emerson I. 
Clasificación:
4.0

The location is in a great area near the airport and port. I had a great experience with John West, the associate at the rental site. I'm disappointed that I was able to sign up for a time earlier than it actually opened. I lost almost an hour. The van was a little beat up, but I ran fine and the ac worked. Overall, it was a good experience and I would use them again. ¡Gracias!

Destinee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

Juan was excellent and his customer service was amazing. He was friendly and explained everything very professionally. Thank you for the service.

denise P. 
Clasificación:
5.0

The representative at the front desk was friendly, knowledgeable and helpful. A+ service.

Conroy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSANDRA K. 
Clasificación:
5.0

Juan Silk provided great customer service.

Amanda W. 
Clasificación:
5.0

I prefer to pick up a truck with a full tank of gas, and return it with a full tank.

Hawea M. 
No se han enviado comentarios para esta ubicación.

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