Customer Reviews for Affordable Self Storage
(Distribuidor de U-Haul del vecindario)

355 comentarios

69 Railroad Ave Ste D   Hilo, HI 96720

(808) 934-0014

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb. - dom.: 7:30 a. m. - 11:30 a. m.

Servicios en esta ubicación:

Contáctanos

(808) 934-0014

69 Railroad Ave Ste D
Hilo, HI 96720

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5 p. m.
  • Sáb. - dom.: 7:30 a. m. - 11:30 a. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great and friendly service.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanna B. 
Clasificación:
5.0

Prompt and very friendly. We where very happy with our service

JULIAN V. 
Clasificación:
5.0

Associates were friendly and helpful

Ikaika B. 
Clasificación:
5.0

John who works at this location is incredible. Friendly, efficient and overall a great person. This is my second time renting from him and plan on only renting at this location because of him.

Darrell S. 
Clasificación:
5.0

Excellent customer service and clean vehicle!

Puhala K. 
Clasificación:
5.0

Super service.

Thomas P. 
Clasificación:
5.0

Great staff! Been renting from this place for years now.

Carol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna V. 
Clasificación:
5.0

John's help was excellent, knowledgeable, patient, friendly and courteous, an Asset to your company. And Juan just as friendly

Sergio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse K. 
Clasificación:
5.0

Service is great! Love these guys. Always rent from them.

Carol R. 
Clasificación:
5.0

Person helping me was personable and friendly. Got through the sign in process quickly and explained about the truck. Answered my questions about the location of items in the truck like lights, windshield wipers, etc. Truck was easy to drive. Return process was simple, too. Great borrowing experience.

Carolyn U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy O. 
Clasificación:
5.0

Excellent people who are very helpful. Hats off to your staff

Michael L. 
Clasificación:
5.0

Staff was welcoming, friendly and efficient. I was pressed for time and they had me out quick! Thank you so much!

Fina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lehneer Francis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

Both men who "man the desk" at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I'll be forever grateful that Siri pointed me to Railroad Avenue.

Fred R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONEL D. 
Clasificación:
5.0

Both gentlemen who work at the Railroad Ave. location are friendly, efficient, and patient. That combination makes this Big Island U-Haul business a pleasure to deal with.

Frederick R. 
Clasificación:
5.0

Great customer service. You need to upgrade the office for a better customer experience.

Curtis L. 
Clasificación:
5.0

The process with your rental was done with complete care and proffesionalism.

ALBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabella W. 
Clasificación:
5.0

Will highly recommend your facility to anyone in need of storage.

Anastasia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

Fast service with great customer service

Jess A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Excellent customer service

Maria K. 
Clasificación:
5.0

Because of the employees this is the only yard I would use. They were great

Gary E.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work!

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip Monroe B.  |  Overall Experience 
Clasificación:
1.0

The worker harassed me to bring the van back early. Even 7 not open yet still full 24 HR. chg. Harassed me during the day at lunch. Then after I called back gave my card made more arrangement harassed me again that night. I didn't get the van till 1 waited 2 hrs and it was so bad had to clean another. HR 1 pm but harassed to return at 1045am..

larri K. 
Clasificación:
5.0

This was my first time renting from U-Haul and it was great. The customer service was amazing and if I ever need a moving vehicle in the future, this U-haul location will be my very first choice.

Pulama G. 
Clasificación:
2.0

Invoice is a couple of hundred dollars more than it should have been

Emerson I. 
Clasificación:
4.0

The location is in a great area near the airport and port. I had a great experience with John West, the associate at the rental site. I'm disappointed that I was able to sign up for a time earlier than it actually opened. I lost almost an hour. The van was a little beat up, but I ran fine and the ac worked. Overall, it was a good experience and I would use them again. ¡Gracias!

Destinee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

Juan was excellent and his customer service was amazing. He was friendly and explained everything very professionally. Thank you for the service.

denise P. 
Clasificación:
5.0

The representative at the front desk was friendly, knowledgeable and helpful. A+ service.

Conroy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSANDRA K. 
Clasificación:
5.0

Juan Silk provided great customer service.

Amanda W. 
Clasificación:
5.0

I prefer to pick up a truck with a full tank of gas, and return it with a full tank.

Hawea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane V. 
Clasificación:
4.0

My issue is with the Uhaul website. When I made a reservation, the website allowed me to make a reservation with a uhaul dealer that wasn't even open on the date I reserved. Please update your website. It was annoying and inconvenient to have to call your company three times, wait on hold for 10 minutes each time, only to be told, “We are working on it, ma'am.” People in the middle of moving, which can be stressful, don't need the added stress of not knowing if they will have a truck on the date it is needed.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry K. 
Clasificación:
5.0

Everything was great

WADE K.  |  Overall Experience 
Clasificación:
3.0

Reserve 20 footer hauler truck on a friday @ 10am [called station early morning before to check up on the truck availability (it was not ready until 3:30pm that day; because of wiper trouble)]; I was instructed by the Booker/sales clerk. to standby for their call... so I waited; finally gotten call & said the truck now is okay & available or 4pm... so went station & pick up truck @ 3:30pm [didn't see the logic of timing arrangement that has been made]; my thought-thinking if a customer like me or anyone else renting a hauler truck pick up time @ 3:30pm [renting it for one day] anyone would expect it to be returned @ 3:30pm the next day [that is the official one day truck rental agreement it should be]; not only that (2ndly the weather was also a factor to also considered as a delay; reason is customer don't want things in a carton boxes becomes all wet during Dooley cart loading process; cause it weakens the boxes). I no compassion or courtesy on d part of the Company Business Agent that day; as a customer I sense that workers are not communicating well w/ each other for a good transition service w/ their customers... they have to do better than that. Please treat the customer fairly & honestly. The old saying, "honesty is the best policy..." Thank you very much U-Haul... I've your customer for over 18 years... I've so good in the past... but now you are out of shape; so shape up & treat your self & your fellow Company workers well... I am sure all will work out sooner or later for good. Oh well... It could be Covid19... It's understood. Praying for greatness... Always. Thanks U-Haul for your past great service... MAHALO & Aloha...

Rex D. 
Clasificación:
5.0

Superb service.

Thomas P. 
Clasificación:
5.0

John provided excellent customer service with professional expertise and courtesy. This was especially wonderful and appreciated given the real-time pressure to handle multiple tasks and customers simultaneously. John gets an A+ in my book, a rare distinction.

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
5.0

Great customer service thank you

Valerie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adraian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

The employee from North Carolina and Juan are excellent

Lee F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen Y. 
Clasificación:
4.0

The person checking us in was very rushed, and didn't give us much instruction. When we brought the uhaul back, we parked in the wrong place because we had no instruction. The person accepting the uhaul back wasn't happy with us because of where we parked.

Carrie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
5.0

Employee was very helpful and professional

Joshua M. 
Clasificación:
5.0

Awesome service....always.

Thomas P. 
Clasificación:
5.0

Very easy to rent and friendly staff.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison H. 
Clasificación:
5.0

The van ran perfectly ! out of all the rental moving vans I have rented throughout my 60 years of life this one ran the best !!! good gas mileage to boot, excellent customer service and priced fairly. Exreior was a little abused but I wasnt taking it to an Auto Show . Thank You Affordable Self Storage / U-Haul !!

Scott D. 
Clasificación:
5.0

Nada

Kathyann C. 
Clasificación:
4.0

Vehicle pickup could be faster - but I suppose then two agents would need to be present. As is, lines, lots of paperwork, and confusion about parking options etc can make pickup a pretty drawn-out process.

Harald E. 
Clasificación:
5.0

Awesome customer service! They made it very quick and easy to rent the pickup. Highly recommend.

Brandi M. 
Clasificación:
5.0

I've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!

Kaysha D.  |  Overall Experience 
Clasificación:
5.0

Very professional service. Very respectful. Staff members were awesome. Highly recommended.

Shawon R. 
Clasificación:
5.0

Customer service was excellent- very pleasant and easy to talk to amd extremely organized. Made a stressful days so much easier, thank you!!

Lisa P. 
Clasificación:
5.0

I was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!

Thereesa N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  Overall Experience 
Clasificación:
5.0

Nothing really staff was very helpful and professional.

AAron O. 
Clasificación:
4.0

Staff are friendly and professional, however the truck was not cleaned well. Upon receiving the truck I could smell a strong odor of marijuana in the cab and back. I eventually located a marijuana joint in the cup holder in the cab.

Timothy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick I. 
Clasificación:
5.0

Always great service.

Thomas P. 
Clasificación:
4.0

The young man that assisted us is super sweet. He is professional and very kind Great experience!

Sharon W. 
Clasificación:
5.0

This location is awesome. The people there are great and the trucks are ready to go. Easy check in, easy drop off. My experience was great.

Bryan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Already have recommended to friend!

Erik K. 
Clasificación:
4.0

Truck was a little busted up, but it worked well for what I needed it for.

aaron B. 
Clasificación:
5.0

Easy check in. Got out, moved my stuff. Brought it back with easy check out. I have never had a problem with Uhaul. This location in Hilo, HI. was great, so great that I'm using them again in a week.

Bryan W. 
Clasificación:
5.0

Friendly and helpful staff, will definitely recommend....

Homer O. 
Clasificación:
5.0

Bring the truck to my door...

Stephen H. 
Clasificación:
5.0

Awesome customer service. Fast and friendly. I would rent from this company again and I would recommend them to my family/friends.

Julissa M. 
Clasificación:
5.0

It was a very good experience ...moving is hard enough!

Catherine L. 
Clasificación:
5.0

Very affordable and proces was quick and easy.

Geraldine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Everything was great with this rental. The van was a new addition to their fleet and was a great rental. The vehicle was in excellent condition and drove very smoothly. I've rented from this location a few times in the past and have always had excellent service. Mahalo!

Christina V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H. 
Clasificación:
5.0

Best customer service on the island.

Lynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

it was great and relaxed...

Virginia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toby K. 
Clasificación:
5.0

Juan was very helpful and went out of his way to help make my moving day hassle free. Gracias

Abraham G. 
Clasificación:
5.0

Awesome service.

JOSEPH C. 
Clasificación:
3.0

You did a great job. Employees are awesome. Give 'em a raise!

Carol R. 
Clasificación:
5.0

Highly satisfying customer service. Fast and easy.

Simone G. 
Clasificación:
5.0

Very fast and proffesional

Evelyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne L. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba