U-Haul truck didn’t have A/C. Very dusty. When we got in the car it was low on fuel and right tire had low pressure.
Christina D
Customer Reviews for Affordable Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff
gary CGreat service as always. Tiffany is very friendly and respectful.
TIFFANY BAgent was very nice. Opened rarely for me.
Dan DVery helpful this morning!! Loved the customer service!!
Alisha STiffany was great. Very friendly and great customer service. She is always so happy and positive
PETER BThe facility was clean and close to me.
Elizabeth HThe location was convenient and easy to access. However, I think the check in process could be remarkably improved - either through a dedicated app or optimizing the current design to reduce the number of clicks. Many locations (like this one) are not located in optimal cell areas. Check out and check in took about 25 minutes total - absolutely not convenient for a 5 hour rental.
ROBERT MEasy to access, big open lot so it’s easy to maneuver around. Employee was friendly and helpful.
AMANDA NThere was nobody there- the location is inside a Honda motorcycle dealership, and a man there told me the Uhaul woman wasn’t in that day. He asked if I rented from there (no, williamsburg), then asked if I was SUPPOSED to return it to them (storage in Norfolk)- yes, I’m not an idiot. He was very unhelpful and condescending. He told me to just leave it and she has cameras so she’ll know what time it was dropped off, as if this happens often. I know he’s not a uhaul employee, but he is affecting your reviews.
Kimberly CThe lady seem to be aggravated like she really didn’t want to deal with me. It seem like maybe she was busy and I interrupted her.
TANIA PClean the tongue of the trailers. It was extremely dirty and made a mess when hooking it up.
Wade CHarness was intermittent and finally fried the fuses on our truck
Oralia CProfessional and incision
WILLIAM GI never knew about this location. It was convenient and the process was quick and easy.
Rodney JUHaul was a complete disaster from start to finish and I will never be using you again if I can help it. The only helpful people from any interaction throughout this move were employees of each rental location. No one I spoke to through the Uhaul company was at all helpful or reliable through the entire process.
Kathryn CThe location is awkward to drive into
Cornelia JGreat customer service. Tiffany is amazing. She is friendly and made the process fast and easy. Will be renting from this location again!!
HEATHER SThe young lady that help us was awesome! Will definitely be using them again
Robert MProblems with the online/app checkout.
Mary HCustomer service was great. Equipment was great. Sunday mobile pickup availability was great. And the mobile Pickup user interaction technology and the experience was very impressive. Will recommend.
Joshua CDifficult to find. Address is actually on the next street. This location is on a narrow dead-end road. Very difficult to turn around and nearly impossible to back a car hauler.
michael rVehicle dirty inside and out. Very poor location
GERALD EThe cab was very stinky. The woman who assisted me was wonderful and helpful. Also was far from my home which resulted in higher mileage.
BRYANWAYNE CUhaul knows how to take reservations. They just don’t know how to keep them . What a sick joke . Never again will I let Uhaul pull this crap. Read the definition of the word “ reservation “. I’m telling everyone I know that Uhaul sucks
RICHARDALLEN AA chair
sharon fI've rented from this location on numerous occasions. Tiffany has always been friendly and professional. Rented a 10' box truck and it operated flawlessly during my trip to and from Upstate New York. Picking up, as well as returning the vehicle was easy.
MICHAELEMERSON VThe lady at the desk had a major attitude and made sure I knew she was doing me a favor by coming in an hour early so I could pick up my reservation. She asked if I knew how to hook up the trailer, I dont, so she had a guy that lives in the store hook it up. Except he didn’t hook it up properly. We drove a hundred miles before we realized the light power cord was tore up from dragging on the road and one the chains not secured. Luckily, there was a Uhaul location at the next exit that got us right. The screw up added an hour and a half to our 12 hour drive. I would 100% recommend NOT picking up from this location. Absolutely unprofessional!!!
Britney SWonderful experience!
LINDA FLocation was closed but was easily to figure out were i was supposed to drop off the keys
DONOVAN GEasier to reserve by telephone.
ANTONIO BShe was outstanding!
THOMAS FEverything was great.
julie mUnable to use the smartphone checkout, or checkin because it would not recognize my location. I had to have the uhaul representative at the site check me in and out. The site was great.
JOHNHARVEY ROnline pickup app was very frustrating. No matter what phone number I entered for the 'additional contact' it showed an error and said the phone number was already listed on the account (which it was not). Ended up having to go in to the office. Their computer system was down so it took a very long time to get checked out. We rented furniture blankets as well, but they didnt have any so we had to find an additional U-Haul location to rent blankets. Not very convenient
JAMES HIt was tucked away behind the bridge. Glad I rented I'm the daylight. Lock box was helpful but I had to move the numbers down one to open. No issues with Internet ck in.
Nadine Babsolutely helpful and amazing crew!
Farley RVery good service, had what I needed when I needed it. Very friendly and organized.
RICHARDDALE LNothing. Great Customervservice!
DAVID GThe lady was extremely rude and had no manners was not helpful I was very disrespectful
ANTHONYTAWANA RTiffany was very friendly and helpful. She made the rental process easy.
TIFFANYLYNN BPeople would not help me attach the trailer to my truck. After getting the trailer attached to my truck I informed them that the lights on the right hand of the trailer didn’t work there response was don’t worry about it half of our trailers don’t work. They never even offyto change out and try new light bulbs. When I returned the trailer the workers just stood in the street and watched me disconnect the trailer myself and never even bothered to ask if I needed help. As a retired service member i’ve rented mini mini mini pieces of equipment from your company I don’t think after this experience I will ever do it again
RANDALSCOT NTiffany is friendly and professional. She's very accommodating and works with the customer's needs., thanks Tiffany!
MICHAELEMERSON VThe staff had an attitude about returning moving furniture blankets back there. She messed up on not notating the paperwork from the other facility on military highway where I had to get the blankets (but they said I could return them to her store) and tried to blame me for her mistake!!! She called me on the phone and said if I didn’t call her back by 5 PM with the number she needed she was going to charge me extra fee. She dropped the ball not me. She needs some re-training on customer service! I will never go back there or recommend it.
SHANNONSLOAN WAlways a pleasure... Great Customer Service...
james aFast and friendly service. Great location and Tiffany is awesome!
TIFFANYLYNN BVery easy check out with text on miles and gas gage..Very good Customer service .
JAMES ATiffanie was awesome, very professional, friendly. She was also willing to answer any questions. It's a very clean and safe facility. I like that I could leave my car and it was safe. I also felt safe returning to truck.
Daphne L