Overall the move went well. However the emails and text were confusing and over complicated resulting in two different groups trying to do the work. The U boxes were dropped off then one company unloaded them another company notified me that they would unload and deliver the U boxes after they had already been emptied. One group notified me that there would be extra cost to deliver a piano. We don't have a piano. The number of boxes was confused between 4 and 5. Somehow two companies were given the same job. We probably received over twenty notification emails or text that contradicted themselves. Overall your system is poorly administered. Your people that did the work were great.Wendell H.
Customer Reviews for AE Solutions LLC
(U-Haul Neighborhood Dealer)
Colorado Springs, CO 80905
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 4 p. m.
- 10/1/2022 - 10/2/2022: 8:00 a. m. - 12:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great Customer Service!!!Gina H.
Nice people. Good service and they provided what they said they would.JoN E.
El cliente no dejó un comentario.Donna S.
Great customer service, very friendly and personable, and would 10/10 recommend this location to anyone who needs a U-Haul rental.Shane G.
El cliente no dejó un comentario.Andrea S.
El cliente no dejó un comentario.Jerry K.
El cliente no dejó un comentario.Steven D.
Super nice gentleman (Art I think his name was) and incredibly quick pickup and return! Saved us in a pinch! Thank you so much!!Brooke E.
Need to open on Sunday a little later during the day. Because if you as a customer need something, or need to talk to someone is super hard to get someone by phone.Carlos S.
Nothing, the experience was outstanding!Willard M.
El cliente no dejó un comentario.Michael S.
All employees made the experience very pleasant. I'm extremely pleased U-Haul.Michael S.
Not satisfied with U-Haul who switched my reservation 30 minutes before reservation time. I paid for moving blankets and none were in the truck.Josh C.
El cliente no dejó un comentario.Steve F.
El cliente no dejó un comentario.KEITH K.
Chase and Ronnie where great to work with.COREY C.
El cliente no dejó un comentario.Michael D.
Every employee there was very pleasant, friendly and helpful.Michael S.
It's so frustrating renting the truck at the north end of town and having to drive 20 minutes south to pick it up. It would not be too much to ask for UHaul to have the truck ready at the rental location. This practice is pretty annoying.Bruce B.
El cliente no dejó un comentario.Jerry R.
I apologize, my role was only to pay for it. In talking to my daughter and her colleague, they were very pleased. They had nothing negative to say, and at this point, that is the extent of my knowledge. They rented the auto transport in Colorado Springs. Drove to Fresno, CA. Loaded up, and drove back, without any problems.Charles V.
Fix the wobble. Otherwise was amazingJeri C.
Art was so awesome! Such a great help. I would definitely rent from them again.ALEXIS S.
Professional and supportive.NORA M.
Renting a Uhaul truck for a vacation vehicle is the best kept secret. See you next year!Sherrie D.
El cliente no dejó un comentario.George S.
These guys know how to treat the customer. I highly recommend them to everyone. Great customer service. I'll be backKevin H.
They were great to work with, very friendly and helpful, and the vehicle was ready to go and clean.Karen F.
Everything about this place was awesome. The equipment was in great shape and ready to go without a hassle. The rep there was friendly, explained everything, and even helped out with returning after hours. To top it off, this location was open on Sunday!Michael B.
El cliente no dejó un comentario.KADEN C.
El cliente no dejó un comentario.Scott P.
AE folks were terrific. I needed to rent in a pinch for a couple of hours before close. The whole experience was smooth.Nate K.
I really appreciate the amazing customer service.Silynthia C.
El cliente no dejó un comentario.Dan S.
El cliente no dejó un comentario.Caitlin S.
El cliente no dejó un comentario.Elise R.
Helped me load and show the little details of the trailer.Lourdes M.
Make getting a copy of the receipt after using the 24/7 process easier to find/print with the breakout details (miles/rate/etc).Timothy L.
Excellent service - highly recommendHeather C.
El cliente no dejó un comentario.Connor W.
El cliente no dejó un comentario.HENRY N.
Customer service was excellent. They called me the day before to confirm my appointment and the truck was ready when i get there the next day.Amoy C.
Art was great. Friendly and personable. Made my day better. No joke.RICHARD F.
Exceptional customer service from Art. Above and beyond helpful and friendly. Very happy and satisfied with my experience. Will 100% be back and recommend to all my friends and family.Jacqueline D.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Michael P.
Amazing serviceBRANDON B.
El cliente no dejó un comentario.Jenna S.
El cliente no dejó un comentario.ARTHUR C.
Excellent and helpful serviceFerney P.
El cliente no dejó un comentario.Ted J.
El cliente no dejó un comentario.MaryAnn R.
El cliente no dejó un comentario.Dorris G.
El cliente no dejó un comentario.mike S.
Before renting another truck, van, or trailer I will try all other competitors of U haul first. This location changed also from what I had picked for my return. I was given a little credit for the ac not working and change in pick up and return location. Seems to me to be a poor way to run a business. Confirm your pick up and return locations from U haul before you rent. Buyer beware !UpRgMEd H.
El cliente no dejó un comentario.Salvador M.
This was my first time renting from AE Solutions and I must say I was impressed with their service. Great company, location and staff.Kurt O.
Very efficient - and courteous.Pat B.
El cliente no dejó un comentario.Thomas A.
The employee that helped us here was excellent.Michelle J.
El cliente no dejó un comentario.Joseph B.
Rear drivers inside tire was bald (unseen upon initial inspection) and outside tire was very worn. Had a blowout in the middle of I-70 in Kansas and the service for replacing tires was not handled well and we were sent out of the way for repairs.Steven T.
I could not finish the online registration because the site froze.Janette R.
Let me know how to use the equipment.George M.
Ask for Zip Code so I'm not driving to the other side of town to pick up!Torey W.
El cliente no dejó un comentario.Richard G.
This location was great. I will put all of my complaints in the next box.Henry G.
My scheduled drop off was changed, by text from UHaul, from UHaul Moving and Storage on Academy St, Colorado Springs, CO to AE Solutions LLC on Arvada St, Colorado Springs, CO. After returning the trailer, I was charged $32.32 by UHaul Moving and Storage, likely a late return fee. UHaul's new drop off location on Arvada St was at least 15 miles away from my preferred location and then I get charged a late fee. Communication needs to be better between these centers and before charging unauthorized fees, look in the system and see that UHaul changed the drop off location!joshua S.
Servicio al cliente de excelencia. The owner/staff were very helpful and got us on the road in a timely manner and accommodated our need for additional time. The location provides for easy Easy access to pick up and drop off vehicle.Arlene R.
Extremely long hold times when calling with questions, The recommended moving help was quick but very careless. Ukiah facility hard to reach directly.Faye G.
The staff was exceptionally helpful, setting up equipment and providing support.Jim M.
El cliente no dejó un comentario.JAKE S.
The owner was FANTASTIC. This shop is a really good customer first example.Mathieu U.
No advice for improvement great customer serviceBLAKE H.
El cliente no dejó un comentario.Sherri C.
El cliente no dejó un comentario.James M.
The proprietor is always friendly and accommodating. We plan to use this location henceforth.Tyler N.
The gentleman who assisted me was very friendly and professional. Office and rental van were both very clean. Will definitely use this location again!robin A.
El cliente no dejó un comentario.tammy P.
I had accidentally made an online reservation for the next month and they were able to get the van I needed to me the next day.TAMMY V.
El cliente no dejó un comentario.MELISSA A.
It was quick and easy to get the equipment.JULIUS M.
El cliente no dejó un comentario.NEIL D.
Seriously the best experience i've ever had at a u-haul. I came in upset and grouchy first thing in the morning on February 1st. The man at the front desk was incredibly kind and reassuring. Even offered me a donut! Seriously completely changed my mood and helped start my day off right. I'll never forget it! ¡Gracias!MORGAN G.
Amazing customer service!LUDIM R.
El cliente no dejó un comentario.BRETT B.
The staff here was amazing! They were very welcoming and friendly. One of the gentleman engaged in conversation with me the whole time while another was getting all of my information around. Staff hooked up my trailer and even gave me some tips for easier operation. 10/10 would recommend.KADIN M.
Arland was very friendly and helpful. I'd recommend and would come back here even if I was accross town. Thanks arlandJOE M.
El cliente no dejó un comentario.CHRISTINE LEE G.
Cheaper boxesBONNIE O.
El cliente no dejó un comentario.ANDREW D.
El cliente no dejó un comentario.Jorge N.
El cliente no dejó un comentario.BRUCE F.
The trailer was damaged on the fender area, but handled very well. The cargo was safe and secure.ROBERT T.
The nicest people. Truck clean and ran great. Very efficient and friendly service.MELODIE O.
Check in process went smoothly, staff very helpful. Art was the local person we dealt with, very knowledgeable and accommodatingMaria G.
Wry easy and smooth rental experienceGARY D.
El cliente no dejó un comentario.ROBERT G.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!