Customer Reviews for Advantage Storage
(U-Haul Neighborhood Dealer)

120 reviews

13845 N 7th St   Phoenix, AZ 85022

(602) 242-4851

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 12/4/2021 - 1/10/2022: Closed

Services at this Location:

Contact Us

(602) 242-4851

13845 N 7th St
Phoenix, AZ 85022

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 12/4/2021 - 1/10/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Very friendly and helpful

terrance K. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS P. 
Rating:
1.0

They are refusing to return several items of my property that were left on the uhaul at the time it was taken back into the companies possession.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

ARBEN V. 
Rating:
5.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
4.0

The lady was super awesome. She was totally DTF!! Truck had some paint from some previous idiot trying to paint over the uhaul decals. Other than that it was flawless. Fast too... vroom vroom....

RODNEY B. 
Rating:
3.0

The only vehicle available had a bad odor inside the cab. The exterior of the vehicle had house paint dripped down the driver side. The online 24/7 mobile form of leasing is not very efficient yet. Webpages do not line up with instructions exactly.

Jarred L. 
Rating:
3.0

When I picked up the truck I reserved online and did the online check-in it asks you to check and verify the condition of the vehicle- either the previous renters lied and nobody at uhaul verified the condition of the vehicle before renting it again, they just waited for me to do that- OR uhaul doesn't care if their vehicles are returned extremely dirty and they don't bother cleaning it before letting another person/family use it (despite charging cleaning fees, which i disputed and wasn't charged because I returned the truck in better condition than I picked it up in after removing the previous renters trash- yuck! and had photos to prove it). When I picked the truck up there was literally trash everywhere- like melted chocolates under the seats, empty drink bottles, cigarettes, used wet wipes and other food wrappers.. but the worst part was the sticky, disgusting spill that stretched from the passengers side floorboard ALL the way over to the driver's side door. I had to lay trash bags down across the entire truck to try and avoid my belongings getting covered in... whatever it was that was spilled in there. spoiler alert, uhaul cabs are awkwardly shaped and laying trash bags down wasn't as effective as i'd hoped- i'm still finding things with this gross substance smeared across them from having shifted around and off the bags while driving. you know, all the “personal” or important items one usually tucks in the cab for safe keeping. very, very unfortunate experience during an already highly stressful time.

Holly I. 
Rating:
3.0

I got a call the day before that it may not be able to do contact less pick up cause reservations couldn't get ahold of the location. Then I called to make sure they had it ready and luckily they did as they said they'd call back once they knew and did not call so I called to make sure. So that was a bit of a inconvenience They also ended up needed me to provide someone's number to verify me which was odd as they stated nothing about this when I placed my reservation

Kayla C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

The truck was clean enough, but it was clear that no one had really gone through it well as there was a ceiling fan remote from a previous customer on the floor along with dirt and twine.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Nothing.

George B. 
Rating:
5.0

THIS SIGHT IS AT A STORAGE LOCKER. HAVING THE P/U TRUCK AVAILABLE WAS A BIG HELP MOVING ITEMS TOO BULKY FOR MY NORMAL VEHICLE.

Albert A. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Not a thing. Good experience.

William B. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
2.0

Customer did not leave a comment.

Sabrina S. 
Rating:
5.0

Stacy did a great job

Thomas F. 
Rating:
5.0

I had difficult putting the truck in Park and removing the key. In addition, when putting the ramp back in the truck I had a.real hard time with the last 6 inches or so.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

Marygrace S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very nice lady at front desk.

Susan M. 
Rating:
5.0

Nothing. Mary and Stacy made the experience very easy. Thank you!

Debora R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Everything was smooth and pleasant!

Raymond P. 
Rating:
5.0

Very nice staff there.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

This was an absolutely wonderful experience. I needed to rent the van for work and the woman on the phone and the woman when I dropped it off for excellent

Gina S. 
Rating:
5.0

Mary & Michelle were very friendly & helpful!

Michelle V. 
Rating:
5.0

Great customer service at our rental location on 7th St. Phoenix, AZ

George B. 
Rating:
5.0

Worked perfectly

Sarah H. 
Rating:
5.0

Customer service was outstanding!! Thank You!!

don Z. 
Rating:
5.0

This facility is extremely secure, professional, very clean, and Mary at the front provided superior service, very friendly and knowledgable. She explained everything about the storage facilty, provided a much needed lock, and made me feel welcome. We will use the Uhaul a few more times during our reno and subsequent move. This truck is brand new, not your Dad's Uhaul anymore, tilt wheel, leather, safe...Very pleased and pleaseantly surprised with the ease of rental, courteous manner, and safety of my items. This is the perfect spot for short or long term storage, and, they offer Uhaul. After yesterday, I feel very positve about renting here. Thanks.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
4.0

nothing

Chris T. 
Rating:
5.0

Michelle was very nice and helpful Thank you. Ted

Ted D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Mary and Michelle were very thorough and professional

Bonnie Y. 
Rating:
5.0

I love working with Advantage Storage.

Rhonda H. 
Rating:
5.0

Excellent service. Keep it up, Michelle was very courteous.

Charles P. 
Rating:
5.0

The staff is great at Advantage Storage, very helpful and friendly.

Deb R. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
5.0

Friendly and quick customer service

Amber S. 
Rating:
5.0

Excellent experience throughout. Mary at Advantage Storage was very helpful and friendly. Would rent from them again.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

anita K. 
Rating:
5.0

Receptionist was great!

Raoul J. 
Rating:
5.0

Very friendly staff

Kristi B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

From the phone call all the way to turning the truck in, Michelle was very courteous helpful and attentive to my needs and, I am so impressed and as the owner of a prominent Music Company she was just what I talk to everyone about how businesses supposed to be run thank you so much

Tingle O. 
Rating:
4.0

Customer did not leave a comment.

Kanaiah K. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Thank you

Jeffrey N. 
Rating:
4.0

Customer did not leave a comment.

Cim M. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

You guys are awesome. We love doing business with you. Thank you. Happy new year!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Tabitha G. 
Rating:
5.0

Mary and Michelle are the best associates you could hire to represent your company.. Outstanding representation!!

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Truck was dirty in the cab area. I wiped it down before returning it. It was also damaged, but that was disclosed at pick up. I didn't realize that the mileage charge applied from the first mile. The rental 'rate' was $19.99 per day, but I paid over $142. The gas charge was disclosed and I accepted that, but the mileage charge was $99 and was not adequately explained. Would have been nice when I said I thought I would drive it 'less than 100 miles' for them to say 'it's a dollar per mile, so you'll pay up to $100 for that'. When the mileage rate was quoted, it sounded like it would apply if I went over the stated miles. I didn't realize you had to pay for EVERY mile. Thanks!

Darla W. 
Rating:
3.0

Customer did not leave a comment.

sharon R. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

all employees were very helpful and understanding of all my needs.

Mary G. 
Rating:
5.0

Prompt and accommodating service I can't think of anything to make the experience better, thank you Michelle and Mary!

JORDAN D. 
Rating:
5.0

The staff was super nice and made dropping off the vehicle a breeze! Thank you for helping make my move from Tucson to Phoenix so easy!

Beth T. 
Rating:
5.0

For sure I would recommend them to all my friends on that side of town. The staff is great and super friendly/

SHERMAN H. 
Rating:
3.0

Keep the box clean, and don't rely on the customers to clean that out as part of the rental agreement. Additionally, we had asked them to find a location close to our new place. We were given a place that was 15 minutes away and we passed different uhaul locations we could have dropped it off to.

Pasqualina M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

very professional, friendly and was happy to assist for my needs. this is the best Uhaul place I have every experienced! highly recommend this location.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

kim H. 
Rating:
5.0

Very personable staff. Very attentive. Great experience.

Andrew P. 
Rating:
4.0

The staff was very helpful however, the truck was very dirty, inside and out . I spent over an hour cleaning it for the move.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
4.0

Except for one hiccup, this seemed to be a good rental location. My ending contract included an extra cost for gas (1.5 gallons). But I filled the tank back up to starting point just before turning it in. Since I turned in after-hours, there was no way to be present when the rental location reviewed the ending gas tank level. I don't know if someone stole one and half gallons from the tank while it sat overnight or the location misread the level. However it happened, I was a little dismayed by this. Except for this, I liked the people and would have highly recommended them.

Kurt J. 
Rating:
5.0

Do not over book the trucks.

Thelia W. 
Rating:
4.0

The people were nice. The truck was clean. The bill was ridiculous! I ended up having the truck 16 hours, went 10 miles, used less than an 1/8 of a tank (I never agreed to the gas gauge when I picked it up because it said I had 1/2 a tank at pick up and it was completely under the 1/2 tank line). Even if the truck got 10 miles a gallon the gas would have At been at MOST $5, and they charged $20. I put in an objection and I am waiting to hear back, but I will do whatever I can to make sure no one I know uses uhual if this isn't fixed.

Tera F. 
Rating:
5.0

Michelle was amazing, professional and personable. I will use this location again.

Evangelina S. 
Rating:
5.0

Wow it was super easy and a comfortable ride as well!

Lynne B. 
Rating:
5.0

Nothing at all great job very nice staff and very helpful thank you thank you thank you

Vincent A. 
Rating:
5.0

The ladies at the desk were so kind and courteous!

Toni K. 
Rating:
5.0

Customer did not leave a comment.

Jenny D. 
Rating:
5.0

Customer did not leave a comment.

tyler G. 
Rating:
5.0

Customer did not leave a comment.

Candace R. 
No reviews have been submitted for this location.

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