Customer Reviews for Advantage Storage Moon Valley
(U-Haul Neighborhood Dealer)

172 reviews

13845 N 7th St   Phoenix, AZ 85022

(602) 242-4851

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 242-4851

13845 N 7th St
Phoenix, AZ 85022

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tina Uraine 
Rating:
5.0

Customer did not leave a comment.

KRISTI BERG 
Rating:
5.0

Customer did not leave a comment.

Duane Reathaford 
Rating:
5.0

Customer did not leave a comment.

Christianne Drouillard 
Rating:
1.0

Truck kept feeling like it was going to stale check engine light came on and stayed on

Brion Griffin 
Rating:
5.0

Customer did not leave a comment.

Vicki Antonio 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Fiorini 
Rating:
3.0

Drop off was easy although staff was unprepared for my arrival and truck drop off.

Katrina Aldaco 
Rating:
5.0

Customer did not leave a comment.

PAIGE SCARBOROUGH 
Rating:
5.0

Nothing. I was stressed going in because I hate doing things like this, but was out at ease and everything went perfect.

Eugene Koman 
Rating:
5.0

Customer did not leave a comment.

David Grooms 
Rating:
4.0

I will not use this type of pick up again. It was not convenient and we had to talk to a representative to get the key. App was not working properly. Ran an hour late and was not a good experience.

JULIE SAYERS GRAVATT 
Rating:
5.0

Customer did not leave a comment.

Wendy Jones 
Rating:
5.0

Customer did not leave a comment.

Kurt Zimmers 
Rating:
5.0

Customer did not leave a comment.

Paul Klassen 
Rating:
5.0

UHaul's One-Way logistics department needs to seriously consider their policies. I was confirmed to pick up the UHaul at 6:00AM and required to use counter services. But the location DID NOT OPEN UNTIL 9:00AM. I was on the phone with UHaul's customer service for 40min before the manager saw us on the phone and came down on his day off to help us pick up our UHaul truck. I am rating this as 5-stars because Tomas, the Advantage Storage Manager, was fantastic, going above and beyond to help us; and I do not want this review to hurt his business. But my opinion of UHaul's services is 1/5 stars. Incredibly poor logistical support.

Bryeson Rodgers 
Rating:
1.0

I was told the truck had 1/4 tank and that’s what I needed to fill it to. First off, if that were true, it’s bad form to rent a truck to someone with only 1/4 tank. But in reality, the tank was completely empty and I had to take it straight to the gas station. That meant I had to return it with about $40 more gas than it initially had because the company was dishonest or negligent when they told me the initial fuel level.

Charles Badger 
Rating:
5.0

Keep up the excellent service!

Andrew Marchesch 
Rating:
4.0

If there is an issue with equipment I believe there should be some kind of compensation

Susan Hulslander 
Rating:
5.0

Customer did not leave a comment.

Cori Roussel 
Rating:
1.0

Be there during business hours , instead of being locked up and closed and post a sign saying be back at 14:20 or 2:20pm, lost 2 customers cuz they had to wait so long

Steven Jones 
Rating:
5.0

Very friendly staff

Adam Kay 
Rating:
4.0

Customer did not leave a comment.

christina martinez 
Rating:
1.0

Charged me for 2 days. I had it one day! Check engine light was on. The employee was not there when we got there. We had to wait about 40 minutes outside. He was very nice though.

Michelle Ortiz-Perez 
Rating:
5.0

Customer did not leave a comment.

Steve Lafond 
Rating:
5.0

The only thing I didn’t like is the worker said he has to do everything through his phone because you guys make it difficult to work through the computer. And the app on his phone was having difficulty. The worker was finally able to get the reservation going but it seems like U-Haul puts them in a disadvantage by making them use their phone instead of the computer

Abel Luna 
Rating:
5.0

Customer did not leave a comment.

Tim Dawson 
Rating:
5.0

Customer did not leave a comment.

George Bennett 
Rating:
5.0

Multiple trucks and trips, also a trailer. Very helpful during an extremely stressful time. Thank you!

Michelle Perry 
Rating:
2.0

I couldn't get the truck to work. The key would not turn. I tried for 3 hours to get someone to help me. It messed up my entire day for moving because I could to get the truck to wok.

Pamela Drummond 
Rating:
5.0

Nothing, it was good

Steven Jones 
Rating:
4.0

Customer did not leave a comment.

Rod Stewart 
Rating:
5.0

Customer did not leave a comment.

ALAN WILSON 
Rating:
2.0

First off the person that was working there was not trained. So what could have taken 10mins turned into 30min. Then the truck smelt like someone had smoked in it. So overall not happy with Uhaul.

MANDY MERKLEY 
Rating:
4.0

Customer did not leave a comment.

Paul DiCicco 
Rating:
5.0

Best. Costumer service ever everything was excellent. Front desk person was really helpful .

yolanda martinez 
Rating:
5.0

Customer did not leave a comment.

Sheila Livesay 
Rating:
3.0

Inherent in being a third party facility, unable to answer questions more specific to U-Haul.

Janis Schreiber 
Rating:
2.0

I was given a vehicle that was filthy nasty it appear to have feces on the back of the vehicle because it was covered with bat flies and then I noticed that it looks like feces on the back of the cab the inside it was nasty filthy it was at a gas and if there was a check engine light in the vehicle ran terrible terrible me

lois person 
Rating:
5.0

Customer did not leave a comment.

Harold Moses 
Rating:
5.0

Jenn was super helpful, and good humored, especially under less than ideal circumstances.

Kraig Rasmussen 
Rating:
4.0

Customer did not leave a comment.

Lisa Wurr 
Rating:
5.0

Exceeded expectations. Easy check in and check out. Office was very helpful.

Chris Hogard 
Rating:
5.0

The Uhaul corporate website made it very challenging for the employee to enter my information and get me set up to check out a truck. He kept asking me for my information, entering it in the system, waiting for the page to load, getting timed out, and having to start over, asking me to give the information again and again. I finally had to write it down for him, and 4th time was a charm. Nice employees, though. And an otherwise painless experience.

leslie Mosley 
Rating:
5.0

Customer did not leave a comment.

OMAR TAYLOR 
Rating:
3.0

Customer did not leave a comment.

Andrew Swierski 
Rating:
3.0

I am upset about the charges for the fuel, I put the gas over what was in when I picked it up.

BRIDGRTTE GATHINGS 
Rating:
5.0

Customer did not leave a comment.

MOLLY BEECHINOR 
Rating:
5.0

Thank you

ADONIS ADDISON 
Rating:
5.0

The Employee (Young Woman in her 40's...was more than Excellent..I suddenly had the Need for a Truck for Furniture to Help a Friend..I called just before Noon on Saturday...she Made it happen...excellent Service...I'm a Physician...I know how important Service is. She excellent.. Dr Thomas H

Tom Handeguand 
Rating:
4.0

Customer did not leave a comment.

PATRICK SHAFFER 
Rating:
4.0

My truck had a warning that it needed air in the tires.

Mark Speicher 
Rating:
5.0

Customer did not leave a comment.

Denise McBride 
Rating:
5.0

Very friendly and helpful

terrance kropp 
Rating:
5.0

Customer did not leave a comment.

THADDEUS PELLIGREEN 
Rating:
1.0

They are refusing to return several items of my property that were left on the uhaul at the time it was taken back into the companies possession.

Chris Maser 
Rating:
5.0

Customer did not leave a comment.

ARBEN VERUSHI 
Rating:
5.0

Customer did not leave a comment.

Allan Trelstad 
Rating:
5.0

Customer did not leave a comment.

Michael Coppa 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN MOMBERGER 
Rating:
4.0

The lady was super awesome. She was totally DTF!! Truck had some paint from some previous idiot trying to paint over the uhaul decals. Other than that it was flawless. Fast too... vroom vroom....

RODNEY BACLEA-AN 
Rating:
3.0

The only vehicle available had a bad odor inside the cab. The exterior of the vehicle had house paint dripped down the driver side. The online 24/7 mobile form of leasing is not very efficient yet. Webpages do not line up with instructions exactly.

Jarred Lynch 
Rating:
3.0

When I picked up the truck I reserved online and did the online check-in it asks you to check and verify the condition of the vehicle- either the previous renters lied and nobody at uhaul verified the condition of the vehicle before renting it again, they just waited for me to do that- OR uhaul doesn’t care if their vehicles are returned extremely dirty and they don’t bother cleaning it before letting another person/family use it (despite charging cleaning fees, which i disputed and wasn’t charged because I returned the truck in better condition than I picked it up in after removing the previous renters trash- yuck! and had photos to prove it). When I picked the truck up there was literally trash everywhere- like melted chocolates under the seats, empty drink bottles, cigarettes, used wet wipes and other food wrappers.. but the worst part was the sticky, disgusting spill that stretched from the passengers side floorboard ALL the way over to the driver’s side door. I had to lay trash bags down across the entire truck to try and avoid my belongings getting covered in... whatever it was that was spilled in there. spoiler alert, uhaul cabs are awkwardly shaped and laying trash bags down wasn’t as effective as i’d hoped- i’m still finding things with this gross substance smeared across them from having shifted around and off the bags while driving. you know, all the “personal” or important items one usually tucks in the cab for safe keeping. very, very unfortunate experience during an already highly stressful time.

Holly Ingram 
Rating:
3.0

I got a call the day before that it may not be able to do contact less pick up cause reservations couldn't get ahold of the location. Then I called to make sure they had it ready and luckily they did as they said they'd call back once they knew and did not call so I called to make sure. So that was a bit of a inconvenience They also ended up needed me to provide someone's number to verify me which was odd as they stated nothing about this when I placed my reservation

Kayla Crone 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Michelle Dunavan 
Rating:
5.0

The truck was clean enough, but it was clear that no one had really gone through it well as there was a ceiling fan remote from a previous customer on the floor along with dirt and twine.

Jason Berg 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GLEASON 
Rating:
4.0

Nothing.

George Bennett 
Rating:
5.0

THIS SIGHT IS AT A STORAGE LOCKER. HAVING THE P/U TRUCK AVAILABLE WAS A BIG HELP MOVING ITEMS TOO BULKY FOR MY NORMAL VEHICLE.

Albert Anderson 
Rating:
5.0

Customer did not leave a comment.

Thomas Loquvam 
Rating:
5.0

Customer did not leave a comment.

Sean Asmus 
Rating:
5.0

Customer did not leave a comment.

Dawn Christine 
Rating:
5.0

Not a thing. Good experience.

William Benner 
Rating:
5.0

Customer did not leave a comment.

Brad Junker 
Rating:
2.0

Customer did not leave a comment.

Sabrina Smith 
Rating:
5.0

Stacy did a great job

Thomas Flood 
Rating:
5.0

I had difficult putting the truck in Park and removing the key. In addition, when putting the ramp back in the truck I had a.real hard time with the last 6 inches or so.

Ross Arnold 
Rating:
5.0

Customer did not leave a comment.

Marygrace Stevens 
Rating:
5.0

Customer did not leave a comment.

John Bohmont 
Rating:
5.0

Customer did not leave a comment.

Robert Sloan 
Rating:
5.0

Very nice lady at front desk.

Susan Moffitt 
Rating:
5.0

Nothing. Mary and Stacy made the experience very easy. Thank you!

Debora Robbins 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Samuel 
Rating:
5.0

Everything was smooth and pleasant!

Raymond Peterson 
Rating:
5.0

Very nice staff there.

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

Scott Greise 
Rating:
5.0

This was an absolutely wonderful experience. I needed to rent the van for work and the woman on the phone and the woman when I dropped it off for excellent

Gina Sanacore 
Rating:
5.0

Mary & Michelle were very friendly & helpful!

Michelle Vincent 
Rating:
5.0

Great customer service at our rental location on 7th St. Phoenix, AZ

George BENNETT 
Rating:
5.0

Worked perfectly

Sarah Harvey 
Rating:
5.0

Customer service was outstanding!! Thank You!!

don zgierski 
Rating:
5.0

This facility is extremely secure, professional, very clean, and Mary at the front provided superior service, very friendly and knowledgable. She explained everything about the storage facilty, provided a much needed lock, and made me feel welcome. We will use the Uhaul a few more times during our reno and subsequent move. This truck is brand new, not your Dad's Uhaul anymore, tilt wheel, leather, safe...Very pleased and pleaseantly surprised with the ease of rental, courteous manner, and safety of my items. This is the perfect spot for short or long term storage, and, they offer Uhaul. After yesterday, I feel very positve about renting here. Thanks.

Scott Greise 
Rating:
5.0

Customer did not leave a comment.

Barbara Hull 
Rating:
4.0

nothing

Chris Treat 
Rating:
5.0

Michelle was very nice and helpful Thank you. Ted

Ted Dick 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mazur 
Rating:
5.0

Customer did not leave a comment.

Ruth HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Robert Lichter 
Rating:
5.0

Mary and Michelle were very thorough and professional

Bonnie Yanish 
No reviews have been submitted for this location.

Additional Services at this Location

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