Hours listed on door and website indicated they were open, but doors were locked. I had a couple of questions but wasn't able to address these. Of course, keys could be turned in to the drop box, which I did but chose this location due to it being manned in case there were any issues.Tina J.
Customer Reviews for Advantage North LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely no complaints. Facility clean, customer service personnel friendly, very pleasant and knowledgeable of his job.maxine J.
Great guy to do business with.James E.
Everything was goodVelma T.
Customer did not leave a comment.brian S.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Benson M.
The place we were told to return said no you can't return here, then I got charged for an extra rental day after I was told to return on Monday!Jackie B.
Customer did not leave a comment.Deverone G.
No improvement neededMarlyce C.
Nothing at this timeCharles M.
Customer did not leave a comment.Christopher H.
After driving the truck from TX to Bama. I learned that the trucks steering is not right. The truck needs to be aligned which made driving 17 hours fun. Also the truck said it was a smooth ride. Which it was for some of the ride. But at times it would start jerking forward making not so smooth.Stephanie R.
Customer did not leave a comment.tony W.
The gentleman only asked if the truck was empty and indicated a receipt would come by email. He didn't provide any closing instructions or would be additional charges or not. We left very confused.AMY C.
Customer Service was horrible. The employee that â€œhelpedâ€ me was rude and unprofessional. I had asked a Simple question if U-Haul could also use personal car insurance on the equipment and the employee just took my question as if I wanted to remove the insurance that U-Haul offers which is not what I wanted. He just assumed and did not clarify with me. And when I confronted him about me wanting that U-Haul insurance added back to my purchase he said it was too late to add on. Also he did not give me the receipt to my purchase of renting the equipment which I am very upset about. He said he will send it to me thru email and he has not. I need that receipt for my job for records. If I could please be contacted for that receipt it will be very much appreciated. The confirmation number is 81836063. My name is Roberto Quintana and I can be reached at 682)772-5603 or thru email: email@example.comRoberto Q.
Customer did not leave a comment.Russel H.
Overall good experience. Wonderful customer service. Make sure that the back of truck is clean, swept bc no one wants their property (furniture, mattresses,etc) dirty/filthy.sonya P.
Great Customer Service! Friendly and Helpful!Colon E.
The guys at this location were great.Jack A.
Customer did not leave a comment.Alex J M.
that location is greatCorey D.
Customer did not leave a comment.LatoniaM M.
Process was really quick and the guy on duty was helping in explaining the return procedures and expectations. I would definitely rent from the location again.LaToya T.
Customer did not leave a comment.mariam F.
Maybe have little more equipment available at this location.tarrance D.
Everything was ready to go and agent was very pleasant.Joyce B.
Advice customer on other equipment option in your services that would have been the best optionsteven M.
Customer did not leave a comment.Tiara D.
Customer did not leave a comment.john B.
Customer did not leave a comment.Sonija C.
This was a storage unit facility, one tire was bald. Gentlemen was nice but no one checked the tire for wear. I initially had a location that was a certified facility but uhaul moved me to another location at the last minute due to equipment issues and still got one with a bald tire.Steve S.
Customer did not leave a comment.Stephen W.
i should have been notified up front the windshield has 2 significant chips.Marian K.
There was literally a shootingChristopher H.
Excellent customer service !BETTY E.
Installing a rear view mirror would improve driver safety and securityBARBARA F.
The fellow working the counter was very helpful, even when the App was giving us trouble. There is seemingly no way to rent a UHaul without the App, that should be addressed. Or, if that capability does exist, it should be made known to front line workers how to maneuver through the website when the customer does not have the App. I know we want to live in the 21st century, but as a consumer, I do not want an App on my device, when the business could have it on theirs. I would rather see the renting location have an iPad that does the checking in and out rather than the customer. Just my two cents. Overall, great experience at a helpful location.Dominick Z.
dirty overpricedJEFFREY M.
The only problem I had was getting approved to pick up. It took an hour to get approved and another hour to get in the truck so I didn't get started moving until 8 pm and finished at 1am. So the gas station was closed and now I'm being charged for that extra time and not filling the tank.MARY J.
I really appreciated the two guys (sorry, I didn't get their names) who assisted me and got me out quickly. A very good experience!Timothy D.
Customer did not leave a comment.RICHARD N.
Customer did not leave a comment.RICHARD B.
The floor of the truckHERBERT T.
Customer did not leave a comment.JIGAR S.
Customer did not leave a comment.Sherman E.
Wash the exterior of the truck, it had mud on it.Nathan G.
Chris was most professional and helpful!Amanda D.
Customer did not leave a comment.MELVIN R.
Customer did not leave a comment.Jacquelyn B.
After hours drop off.DAVID M.
Customer did not leave a comment.DWIGHT W.
Customer did not leave a comment.Cindy D.
Customer did not leave a comment.Kent M.
First I made the reservation to a place closer with 2 furniture dollies, the app tells me to do to this place. Get there and no dollies and it's farther from where I placed the order. It's a old truck that apparently burns a lot of gas because I filled the thing up Completely and by the time I drove 9 miles in the rain slow it burned lower then when I got it. The next morning they charge me 8 a gallon for it being under and I couldn't check it in that night when I dropped it off a day early. Horrible place to get a U-Haul from!Maranda M.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.Charles B.
Assist the customer with loading/tie-down the tow dolly. The Rep said they do not assist with this.NATHAN B.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Carroll E.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.Brianna J.
The equipment I picked up was well maintained and clean outside. I would say it would have to an older tandem 6x12. It had numerous blemishes with x circles that were worn off. The trailer did just fine towing. It is probably due for a refresh on paint and trim.Chris P.
Customer did not leave a comment.James R.
Customer did not leave a comment.Mike A.
Was a quick and easy pickup. Perfect experience.David W.
Customer did not leave a comment.Marcus A.
Customer did not leave a comment.DONALD W.
Friendly professional service. Clean, easy in an out.JOSEPH A.
Customer did not leave a comment.Jeffery E.
Great communication and hands on assistanceLee W.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.RONNIE H.
Customer did not leave a comment.TIMO R.
Customer did not leave a comment.Caliethsa V.
I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of $40. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I've been charged almost $300!! It was supposed to only be 150. Absolutely ridiculousErica G.
I made a non-contact reservation that allowed 50 miles and paid on my phone as I checked in. I was forced to go inside the building as there were no further instructions after check in. The man at the desk said that since I had driven to a further location I was allowed 20 more miles to make up for the drive. He then told me I owed more money. I told him I had just paid and showed that it was in fact taken from my bank. He stated that he did not know what the charge was for and I had a balance of $40. Turns out he forced me to have insurance on the truck and trailer which I had said NO to on my online reservation. He also changed my 50 miles to 30. I went over by 18 miles and was charged an extra day because the drop off location is a dead zone for my cell phone! No one answered the 1800 number to help with my return either. Now I've been charged almost $300!! It was supposed to only be 150. Absolutely ridiculous.Erica G.
We had to call the Uhaul spport number and it was a nightmare. the individual told us we would have to drive the truck around or come back another day because we couldnt get internet service to drop it off right then, we finally found a store close enough by to get internet service to allow us the opportunity to login to return the vehicle, this location really should have internet access for their customers to return the vehicles.MICHAEL B.
Customer did not leave a comment.Dana B.
This location needs no improvement! The lady working the front desk was awesome and it all went smooth. The only issues I had was the couple days leading up to my Uhaul pick up. My location kept getting moved and rearranged, that got stressful, because we needed the uhaul truck.Bryan I.
Found a battery charger in the rental truck, and they called to inform us they had it. They could have just thrown it away. Really appreciated them telling us.Douglas V.
Customer did not leave a comment.GREGORY D.
Customer did not leave a comment.toussaint K.
I was sent to a sin contractor of UHaul who did not have the equipment I needed. I ended up renting from a completely different company. This was the worst experience I have ever had renting anything. Tiffany Davis at your 4400 University location is awful personality and was very rude and disrespectful.Michelle J.
Customer did not leave a comment.ashley T.
Customer did not leave a comment.MICHEAL G.
Customer did not leave a comment.gloria W.
Customer did not leave a comment.Adella G.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Ross M.
Truck was new but was not swept out. Spent 1 hour on the the phone to get this truck at this location.Benjamin J.
Customer did not leave a comment.monte D.
See previous comment. Would love to rate them as great but unfortunately they decided to close their business at least 4 hours early on Friday.Kellie C.
Clerk was very helpful. I was seeking a smaller truck, but she explained that most of the smaller trucks were being used by college students moving into dorms. Upgraded to a larger truck at no charge. Explained benefits of Safe Move Plus, which I took. Clean facility with chairs and lounge for those waiting for service.terry C.
Customer did not leave a comment.Mickey S.
Customer did not leave a comment.Daniel O.
I just dropped off the vehicle at that location, didn't get chance to enter the building as it was really late in the night, overall it was looking nice and clean.jatinder S.
Customer did not leave a comment.John M.
They watched from their office as I tried to climb out my car window from the car transport. The transport does work for my brand of car and it took off the front bumper. I'm really hurting from the experience.Richard B.