Customer Reviews for Advantage Mini Stg
(U-Haul Neighborhood Dealer)

178 reviews

9402 N Navarro St   Victoria, TX 77904

(361) 578-8796

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 2:00 pm
  • 4/1/2024: 1:00 pm - 3:00 pm

Services at this Location:

Contact Us

(361) 578-8796

9402 N Navarro St
Victoria, TX 77904

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 2:00 pm
  • 4/1/2024: 1:00 pm - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice lady. Quick--in and out in 5 minutes.

David Weaver 
Rating:
5.0

It would be helpful if, when asking make/ model of towing vehicle, that more info was given and/ or known. For instance, newer vehicles with backup cameras WILL NOT allow you to backup when a trailer is attached to the vehicle. The camera "sees the trailer" as a pending collision & the automatic brakes take over & lick up. We had to disconnect the + #850 lb trailer...and move it ..to get out of the driveway. I won't go into what this did to shoulders and back. If U-Haul needs to know what a person is driving, they should know a bit more than towing capacity ...disabling vehicle functions isn't something minor. .and certainly should've been known by a trailer rental place.

Karen Richardson 
Rating:
5.0

Customer did not leave a comment.

BRENT BILLSTEIN 
Rating:
5.0

Customer did not leave a comment.

Tammy Smith 
Rating:
5.0

Customer did not leave a comment.

Nora Bela 
Rating:
5.0

Customer did not leave a comment.

Tammy Smith 
Rating:
5.0

Customer did not leave a comment.

Justin Lemons 
Rating:
5.0

Great job - fast, efficient & friendly service!!

Henry Sheeran 
Rating:
5.0

Customer did not leave a comment.

Tim Waechter 
Rating:
5.0

The clerk was very helpful, honestly the best we have seen in Victoria.

Veronica Carbajal 
Rating:
3.0

The front tire air was visibly low. You didn't have the truck I reserved (26 ft), so I had to get the 20 ft, which resulted in having to make 2 trips, doubling my mileage! Charged me for all that mileage! Crooks!

Charlotte Meurin 
Rating:
5.0

The location needs to be updated in Google maps.. GPS leads you through the Wal-Mart parking lot, but the business is further down the road :)

Kevin Richardson 
Rating:
5.0

Customer did not leave a comment.

Lisa Breech 
Rating:
3.0

The 4ft wide does not have a 4ft opening. You advertise it 4x4x8. I'd like to see you put a sheet of plywood in it.

Daniel Baskin 
Rating:
5.0

Good location, easy access very nice lady that helped us

TIM ALBRECHT 
Rating:
5.0

Good location. Clean environment and friendly service.

TIMMY Albrecht 
Rating:
5.0

Customer did not leave a comment.

DAVID CREAGER 
Rating:
4.0

Customer did not leave a comment.

Carrie Rajchel 
Rating:
5.0

awesome great place to do business :) Thank U & God bless. Happy Holidays!

LINDA SALINAS 
Rating:
5.0

The representative at this location went above and beyond to assure that our needs were not only met, but exceeded our expectations. Kindest and most well organized U-Haul rental ever.

Mary McDonald 
Rating:
5.0

Customer did not leave a comment.

Shawn Bethany 
Rating:
5.0

Laura was great. She was ver helpful and professional. She is a great representative for U-Haul.

Charles Spurlin 
Rating:
5.0

Excellent service, quick service and knowledgable of equipment rental.

Chris Konarik 
Rating:
5.0

The auto transport ratchet straps for the front wheels were rusted and I needed to get a different location to get them released and secured for me. Then the straps would be loose and have to be tightened about every 30 minutes on a 4 hour drive, that seemed excessive. This is a note about the equipment, not the location where it was located.

William Gross 
Rating:
5.0

Thank you so much

saad aldulaimi 
Rating:
4.0

Customer did not leave a comment.

Molly Hebert 
Rating:
4.0

Customer did not leave a comment.

JOE HARDEE 
Rating:
4.0

N\a

Gerard Belton 
Rating:
5.0

The ratchet straps on the auto transport trailer were rusted and wouldnt loosen. I had to liberally lubricate them in order to safely strap down my car.

Jeremy Reynolds 
Rating:
5.0

Great people

Trevor Ryals 
Rating:
5.0

I can't think of anything to improve

Jeff Sabedra 
Rating:
5.0

For some reason the cab of the truck was dirty and muddy. The fuel gauge said it was full, but driving the truck less than 10 miles. I refueled it before returning it and put 6.5 gallons of fuel in it so it wasn't full when I picked it up. Would have been ice if it has a hand truck like last time I rented one.

Jerry Berenger 
Rating:
5.0

Customer did not leave a comment.

RICHARD UZZEL 
Rating:
5.0

I tried checking in on the app and then tried returning it on the app later that night. My location was not being recognized and I followed your steps to make sure my phone settings were correct but it still would not pick up my location. That was kind of frustrating especially turning it in after hours.

Jeff Sabedra 
Rating:
5.0

Customer did not leave a comment.

ROBERTOC ANZULES FERNANDEZ 
Rating:
3.0

Uhaul needs an alignment. Steering wheel had to be held at an angle the entire trip and you guys were closed so no exchange could be made. Windshield wipers also in very poor condition. Very upsetting when you pay for quality equipment and receive very poor equipment.

HAILIE MEEKS 
Rating:
5.0

Awesome service Great experience Highly recommend

THOMAS DEKKER 
Rating:
5.0

Customer did not leave a comment.

Hugh Shaffer 
Rating:
5.0

Customer did not leave a comment.

RONALD SIMMONS 
Rating:
5.0

Customer did not leave a comment.

MICKEY VIATOR 
Rating:
2.0

The parking was inadequate for the large trucks. It was hard to figure out the best place to park as most of the other trucks were just parked on the side of the road in the grass. There was nobody in the office when I got there but the online drop off was simple enough. I made sure to clean out and wipe down the inside of the cab and swept out the back of the cab to leave it cleaner then when I picked it up. I also made sure it was full when I dropped it off as a was weary of dropping it off at the fuel level I picked it up at. This cost me an extra $45 but I was afraid of getting charged more for dropping it off below full.

KASSIDY CHRISMAN 
Rating:
5.0

Customer did not leave a comment.

JAMES KNIGHT 
Rating:
5.0

Customer did not leave a comment.

Chung-Yin Chen 
Rating:
5.0

Good experience

GREGORY HERMES 
Rating:
5.0

Customer did not leave a comment.

Regina Perez 
Rating:
5.0

We dropped off two UHauls and were glad to see a smiling face greeting us after a long journey. Friendly staff!

AMY HUNT 
Rating:
5.0

Great friendly service. Ez in Ez out thanks very much!

JERRY HAJEK 
Rating:
5.0

Customer did not leave a comment.

Henry Salinas 
Rating:
3.0

Returned truck on a Sunday location was closed didn’t interact with anyone

james arambula 
Rating:
5.0

Customer did not leave a comment.

Timothy hogan 
Rating:
2.0

I took it upon myself to hook the unit up to my Jeep since the individual wasn’t able to assist getting the trailer hooked up which was no biggie. The main issue is when I hooked the unit up the left turn signal and some of the clearance lights were not working . Unit should be checked out thoroughly according to DOT. Next time I will refuse the unit and request replacement or go to a different location.

Kirk Laging 
Rating:
4.0

The best part of this trip

richard bass 
Rating:
3.0

NO AFTER HOURS SERVICE FEE!!

Theresa Grothe 
Rating:
5.0

great Service

OSCAR GARCIA 
Rating:
5.0

Customer did not leave a comment.

sam williams 
Rating:
5.0

Customer did not leave a comment.

DONNA BOONE 
Rating:
5.0

Customer did not leave a comment.

Luke Caden 
Rating:
5.0

Customer did not leave a comment.

Daniel DeLeon 
Rating:
5.0

Customer did not leave a comment.

john webber 
Rating:
4.0

Customer did not leave a comment.

Roger Beikmann 
Rating:
1.0

Picked up trailer it had a bent rim and damaged fenders. we were told to take it to house and call roadside assistance to fix. Did that and roadside assistance couldn’t get there for 4 hrs. Could not wait that long so was told to take to second location and trade it out they would call ahead... then showed up there and no one knew anything about me coming. So ended up waiting an additional 2 hrs at that location for replacement of tire and rim... then when we dropped off 2 hrs late was charged for being late. Very disappointed in service and conditions of trailer. The trailer should have never been rented in that condition not to mention the wait and aggravation of still loading and traveling. I would like a refund!!!!

Marvin Nelson 
Rating:
5.0

Customer did not leave a comment.

Steve Martin 
Rating:
5.0

Nothing, in fact it was a very pleasant experience.

Manuel Juarez 
Rating:
5.0

Customer did not leave a comment.

Greg Scherer 
Rating:
5.0

this office was close to my place of employment and was a great experience, she was very nice

Brad Kraatz 
Rating:
5.0

I actually went to the wrong location in Victoria to turn in. The lady at the desk told me I was at the wrong place, but did not bother to tell me where the other location on the same street was. Told me to check my contract. At the right location, the rep could not have been nicer. Did not understand why the other location did not accept truck.

Jerry Nevlud 
Rating:
5.0

Keep it real!

Steven Baca 
Rating:
5.0

Customer did not leave a comment.

Waltraud Barber 
Rating:
3.0

Customer did not leave a comment.

Terry Ware 
Rating:
5.0

Laura is a great employee. She is always smiling when I go in. Ways to improve...the auto transport needed grease on the winch system/straps in the front.

Jeremy Reynolds 
Rating:
5.0

Customer did not leave a comment.

token trevino 
Rating:
5.0

Customer did not leave a comment.

Frank Zayed 
Rating:
4.0

Customer did not leave a comment.

Lindsey Brod 
Rating:
5.0

Customer did not leave a comment.

Frank Zayed 
Rating:
5.0

Customer did not leave a comment.

Jeremy Reynolds 
Rating:
3.0

Was not informed ahead of time about having difficulty on the trailer. Wanted to pick up the trailer early but it was late by the time trailer was available.

Annette Garcia 
Rating:
5.0

Office was very helpful through the whole process of renting storage unit to returning truck. They are great to work with!

Janine Smith 
Rating:
4.0

Customer did not leave a comment.

ann aley 
Rating:
3.0

Customer did not leave a comment.

hayden decker 
Rating:
1.0

Customer did not leave a comment.

Leann Sprayberry 
Rating:
5.0

Laura, was really helpful. She is a people person, which made me feel comfortable.

Carolyn Love 
Rating:
5.0

Customer did not leave a comment.

Francisco Villarreal 
Rating:
5.0

Customer did not leave a comment.

ROX ANN SLAVIK 
Rating:
3.0

Had to go to 3 locations to get blankets

Randall Wallgren 
Rating:
5.0

Customer did not leave a comment.

seyed razinobakht 
Rating:
5.0

Customer did not leave a comment.

Anthony Hermes 
Rating:
5.0

The people at this site are the very best ambassadors you could hope for. Everything went perfectly well and the trailer was perfect for the job. Thank you so much for the service.

SILVESTRE ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Bruce Kaiser 
Rating:
4.0

Requested a 6x12 and blankets and a dolly Was confirmed. Upon arrival all they had was 5x8. This made us have to take additional trips. No blankets were available. No dolly was on order and Laura provided one. Very disorganized. Laura did not keep standard business hours - however, she was amenable and helpful.

nadine pabst 
Rating:
5.0

they went out of their way to make everything right!!!

Paul Janacek 
Rating:
5.0

Customer did not leave a comment.

Jose Saldivar 
Rating:
5.0

Super nice and quick to take care of my drop off!

Kerri McCaskill 
Rating:
5.0

Customer did not leave a comment.

Dennis Yates 
Rating:
5.0

Awesome customer care by this location. This will definitely be our go to UHaul, location in the future. Congrats for taking such good care of us and keeping us informed on all details. Thank you!!!

Vivian Green 
Rating:
3.0

Get a better location.

Hector Martinez 
Rating:
5.0

Customer did not leave a comment.

Richard Mahan 
Rating:
5.0

Laura was such a pleasure to deal with. Fast, friendly, and very accommodating. A+

James Hysell 
Rating:
1.0

There wasn't a person to help connect the trailer to our truck for the entirety of the day. My husband had to do the work. They didn't have any type of supplies (ball mounts or adapters). The trailer was parked in the mud.

Brandie Joiner 
Rating:
5.0

Laura Mercado (our contact) was very courteous and helpful, both before the pickup (to confirm the time) and during the pickup and contract signing. We would definitely work with her again if we needed to secure a UHaul in the Victoria area. She made the process easy and provided good contact info if we needed any help.

ALLISON MULL 
Rating:
5.0

Customer did not leave a comment.

Thomas Olson 
No reviews have been submitted for this location.

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