This was the worst situation I have ever dealt with. First, the keys to the truck couldn't be located. Next, the equipment (appliance dolly) wasn't there even though they said their system indicated they had 2. I had to take the truck 10 miles away, while be charged for those miles, just to get the dolly I needed. When I tried to verify the condition of the truck, the server errored out. When I tried to upload the fact that I turned the truck in, their system errored out. I have an exact detailed to the mile mileage report of 30 miles but they are charging me for over 100 miles. When disputing it they said I should have disputed it when checking out the vehicle but I was told nothing could be done becaues the server errored out and they had no control over the server. So I am left with no ability to advocate for myself and they are charging me for 3X the amount of miles as I actually drove. I even took screens shots of the server error on my phone but can't get anyone to call me back to escalate. This is the worst experience of my life and had only good things to think about Uhaul but if they do business with such incompetent criminals that over charge their customers then I can't do business further.Josh C.
Advanced Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Exterior of the truck was very dirty. A cleaner exterior would have been nice.SHAWN E.
El cliente no dejó un comentario.Elizabeth K. | Overall Experience
El cliente no dejó un comentario.Carolyn H.
El cliente no dejó un comentario.James Bruce C.
The manager was awesome, very friendly knowledgeable and courteous.Sue H.
The people at this location go above and beyond in helping customers get what they need. I live in Bluffdale and I for to this location because of their customer service quality. They do amazing!!!!Jessie B.
El cliente no dejó un comentario.Ricardo L.
Service was excellent... they made it super easy and quickJP V.
El cliente no dejó un comentario.Sophala Y.
The location was stifling and smelly, and after not being able to use my card to pay without some sort of manual override from the bank, and my bank suspecting fraud, I wouldn't recommend this location.Lloyd R.
El cliente no dejó un comentario.Cassandra H.
I was oleased with how quock and efficient location it was for me, the staff was fast and friendly.Jess A.
El cliente no dejó un comentario.elizabeth M.
Greetings. the truck was new but dirty inside, I think they had never washed it and the girl who served me almost didn't know about the service. Finally, at least I decided to bring the mattress I needed to carry.Fabian R.
El cliente no dejó un comentario.Zay S.
El cliente no dejó un comentario.Gehrig B.
El cliente no dejó un comentario.wendy W.
We dropped it off on a Sunday. They were not open. There were 3 parking spots but all full so we had to call the uhaul number. They contacted the manager who said to just park it in front of the others. Hopefully all goes well.Alaina C.
El cliente no dejó un comentario.Jorge G.
Its difficult to findPaul H.
El cliente no dejó un comentario.David M.
This was a self storage facility. No storefront of waiting area. Not even a place to wait for my pick up after I dropped truck other than sidewalkGregory L.
The truck I rented was double booked. I was NOT treated as a valued customer and I have rented from U-Haul many times; I was told I WAS going to have to locate another truck!! I did not make a mistake in my reservation - your company made the mistake and I was the one who was scrambling to locate another truck - your staff should have stepped up and accommodated me - the staff on site was not helpful at all (I understand it was her second day - she next comment - however she was on the phone with another employee/manager. and they didn't help either!) Luckily another truck was returned a bit early and I was able to rent that one. Make sure your staff is better trained before being left to work alone.Lora D.
Better parking for customers!john M.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Fuatai A.
Got over charged for no reason, was told by the employee that since the zip tie was already cut off from the dolly and blanket bag I would not be charged and he didnt let me know I had to check the truck in online. He told me just to bring it back the next day, but I brought it back the same day I used it. Would be nice to get my 30 dollars refunded that was over charged.Jared W.
El cliente no dejó un comentario.MARIO A.
El cliente no dejó un comentario.Rogelio S.
El cliente no dejó un comentario.Travis M.
The Uhaul truck was very old and felt unstable while driving. The fuel tank did not even have a cap.Rishi M.
Great customer service the gentleman I talked to was nice and polite.Anthony G.
Super friendly....Gail B.
Everything was Great. Thanks.Ana R.
Small office and were not there when I arrived. THere was a note on the door about when they would be back.Eric N.
El cliente no dejó un comentario.Charlese R.
our original location was changed to this location at the last minute. The new location only had one truck available and it for an afternoon pick up. This caused me to lose my help and made me delay my trip. And the truck was late.Gabriel C.
El cliente no dejó un comentario.Edwin T.
Whatever you do don't these guys how to load a car onto a trailer they have no idea. Everybody in the company should know how to load a car on a trailer it's not that hard.Jeremy D.
Customer service was excellent. We needed to keep truck an extra day and they were very understanding.jackie R.
The gentleman who works that particular location was very rude and it was like he was being put upon just to help us. He needs to learn better mannersCasey W.
El cliente no dejó un comentario.Cassandra S.
El cliente no dejó un comentario.Alan P.
El cliente no dejó un comentario.Julio T.
Very friendly and courteous staff member. Computer software seemed it needed an update or something as it kept asking the same questions. Staff member was a little confused about that. Perhaps some more training is needed.Amanda S.
Next time the equipment could be cleaner and maybe the system where they put the information for the truck return could be entered more efficiently, due to them thinking i did not drop if off the same day i borrowed it.ANGELO C.
Very nice location!!! They got me everything I needed, great customer service.Ammon K.
I wanted a 15 foot truck, I got a 20 Foot which I beleive cost me allot more in gas. the windshield wipers were really bad, I could barely see in the rain I was driving in all day.Michael M.
My experience with Uhaul (phone) customer service was below poor. My original confirmed reservation was completely changed (date, pick up location), all messed up! When I contacted Uhaul (phone) customer service about the problem I was put on eternal hold and they didn't help me at all. Finally the local scheduling office got involved (Cindy, thank you!) and helped put things back together for me. I ended up having to pick up my truck and trailer in 2 different locations and driving lots of miles that I hadn't planned on with the equipment. This review doesn't reflect poorly on the locations where I picked up or dropped off, they were all excellent. But Uhaul Customer Service gets a 0 rating in my book. My advice: train your agents, they are NOT doing it right!Janine J.
Please contact me, I have a complaint on truck. Basically I drove 800 miles in constant fear due steering being faulty. On top of that I got over charged on my original quote.David C.
Better schedule.Alfredo R.
El cliente no dejó un comentario.Crystal H.
El cliente no dejó un comentario.francesca D.
The young lady at the site was very helpful. Great customer service!Jason R.
El cliente no dejó un comentario.Cory C.
El cliente no dejó un comentario.Angela J.
El cliente no dejó un comentario.Matt C.
El cliente no dejó un comentario.DELTA W.
El cliente no dejó un comentario.Kurt W.
El cliente no dejó un comentario.keith J.
The gas tank was near empty; I did get a credit for this, but it would have been nice to start with a full tank!ELIZABETH L.
El cliente no dejó un comentario.BARBARA J.
Overall the truck worked well and was well maintained in the storage area, but we found fries, dirt, and a whole door pocket full of empty pumpkin seeds in the cab area. Could be cleaner (but not bad enough for me to click "no" on the well maintained question above). The pick-up location did not have us do a walk around for the truck so I felt a bit nervous that we did not verify past damages together in case something did happen to the truck. Would recommend doing the walk around with renters at least, and checking more for cleanliness. We did try to clean the cab a bit but didn't know what to do with all the pumpkin seeds! I'll reiterate though that overall the truck drove great and met our needs perfectly for the day!Annie W.
El cliente no dejó un comentario.roselin E.
El cliente no dejó un comentario.Johnathan D P.
El cliente no dejó un comentario.francia C.
Vehicle broke down a block down the road, calling the office was told to call roadside assistance, eventually got them to give me another truck and left that down the road, new truck had dolly laying on ground that I didn't need for my move, will have to review my final receipt to find out if they charged me or not. Check engine light was on when I entered the vehicle, could have been avoided with proper maintenance. The company had 3 trucks and gave me the one with engine problems.Chase M.
El cliente no dejó un comentario.Jean Q.
El cliente no dejó un comentario.Bill C.
train all personal that deals with u haul customers it took me about 56 minutes from start to finish because the guy was not properly trainedCRAIG G.
El cliente no dejó un comentario.GARY H.
Open on time.Patrick A.
I did not receive the dolly I had reserved. She said it was in the truck. When I discovered it wasn't there, I went back and she said, "I don't have one."Barbara K.
El cliente no dejó un comentario.Wade S.
El cliente no dejó un comentario.BYRON D.
I thought the local rental price was way to much.kambree R.
Overall great experienceERIC D.
I rented an appliance dolly and moving blankets online. When I arrived they had neither. TThey also didn't have straps for sale/rent/borrow.Rodney S.
El cliente no dejó un comentario.BRUCE B.
The trucks were cleaner than the others I have used in the past, however I think the customer service could be a little better, however overall it was fine.GARRETT G.
Don't overcharge and do not advertise a price that is not real !EMERLEY K.
El cliente no dejó un comentario.MATT B.