Customer Reviews for Advanced Car Care LLC
(U-Haul Neighborhood Dealer)

181 reviews

406 River Styx Rd   Hopatcong, NJ 07843

(973) 810-5782

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(973) 810-5782

406 River Styx Rd
Hopatcong, NJ 07843

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I feel the speed of the approval process should be quicker for customers upon arrival to the pick up location as it took longer than I expected it to and had to contact customer service for further assistance.

Viviana Perez 
Rating:
5.0

All I can say Great experience !!!!

todd smagalla 
Rating:
5.0

Recommend 100% great friendly owner.

Ruiz Rodriquez 
Rating:
5.0

Customer did not leave a comment.

Carli Boccardi 
Rating:
5.0

Great friendly very helpful guys

mussa musaladv 
Rating:
5.0

Customer did not leave a comment.

WILLIAM STROHMEYER 
Rating:
4.0

Don't put 2 sets of keys in the same lockbox. I took both by accident and had to return to fix the issue

Rodney Kesselring 
Rating:
1.0

I have never done on line pick up before and did not know how to use it and the gentleman that was there was very rude. He would not help or explain anything. He said you use your phone and walked away from me. It took me over 45 minutes to complete the process. I was not satisfied at all. I was upset, mad, and frustrated. The whole delay made me late for what I had scheduled. I will never use or recommend this establishment for a pick up site.

Suzette Verrinder 
Rating:
5.0

Customer did not leave a comment.

Stephanie Panasiuk 
Rating:
4.0

Customer did not leave a comment.

JAMES MCLOUGHLIN 
Rating:
5.0

Customer did not leave a comment.

Darlene Keller 
Rating:
5.0

Quick in and out very nice people there.

URBINA EBER 
Rating:
5.0

Great quick professional service !!!

Victor Girlado 
Rating:
5.0

Staff the best. Very helpful!

peter Ruprecht 
Rating:
5.0

Nothing to improve, John was very fast in responding to my request for a vehicle. In no time at all from the call I was on my way to help a friend move into her new home using a clean and very well maintained truck. Thank you!

Lorenzo Michael 
Rating:
5.0

Customer did not leave a comment.

jorge zuzunaga 
Rating:
4.0

your app is so slow!!

Don Spaziani 
Rating:
5.0

Customer did not leave a comment.

John Hernandez 
Rating:
2.0

The guy who works there did not help me to hook up my trailer. Rubber piece was missing I had to attach and detach by myself

Hamza Arif 
Rating:
5.0

Customer did not leave a comment.

Erik Burneyko 
Rating:
1.0

If equipment is ordered it should be there. Don’t double charge your clients. I’m going the Home Depot trucks for my actual move…

Craig Schiedlo 
Rating:
5.0

Customer did not leave a comment.

James Moore 
Rating:
1.0

Make sure equipment is in safe operating standards

Kyle Angeli 
Rating:
5.0

nothing, the process was very easy

Steven Devitis 
Rating:
1.0

The people who staff the location are not helpful.

Jarnell Miranda 
Rating:
5.0

Customer did not leave a comment.

PAUL ECKERT 
Rating:
4.0

Tire was shredded and bearings were shot. Because this took a day to be replaced, the closing on my home in Florida was delayed.

Ron Trent 
Rating:
3.0

Customer did not leave a comment.

Meghan Haarmann 
Rating:
5.0

Customer did not leave a comment.

Bernard Scelzo 
Rating:
4.0

Have a smoke free zone for non smoking passengers to pick up.

HARI VUNNAVA 
Rating:
5.0

Probably ,one of the best uhaul rental places I've ever been in a very long time. Very helpful and know how. 5 STAR !!!

gary nicol 
Rating:
5.0

Customer did not leave a comment.

MEAGEN ESOLA 
Rating:
5.0

I did not order the $14 Safemove insurance. Should be removed from my invoice.

Alan Pfersch 
Rating:
1.0

People at the pickup location were rude, did not help at all, just told us to use the app and walked away. I called to say we were on our way, told me they close at 5.Called him out on the 6pm closing time, he said oh yeah, 6. Offered no assistance, no information. Flat our RUDE. When I asked for help with the app he said "can't help you, call UHaul". Would NEVER recommend or pick up at this location again. You might want to consider not using this location.

Kevin Kohl 
Rating:
1.0

Customer did not leave a comment.

Jeffrey Martin 
Rating:
1.0

The location did not have personnel to receive the key. Key box did not have an opening to drop the key inside. The store says it opens at 9am on Saturday but the manager did not show up until 10:30am. I got to the location before 8am for the truck drop off and didn’t get to drop the key with someone until 10:30am which is unacceptable. I will never use this location again or recommend it to anyone.

Peter Kerrigan 
Rating:
5.0

Great, freindly ,helpful location and Easy pick up. Would most definitely recommend to anyone .

micheal Landowsky 
Rating:
3.0

Trailer brakes were inoperable. The reason I rented this trailer is because my truck is a 1500 and requires the trailer to have working brakes. I had access to a trailer for free, but declined because it didn't have brakes.

JAMES TURNER 
Rating:
5.0

Customer did not leave a comment.

Robert Bianco 
Rating:
5.0

Customer did not leave a comment.

Paul Edmunds 
Rating:
4.0

Drop off box for key when returning after hours

Nick Borgo 
Rating:
5.0

This location had great customer service. I was disappointed because U haul sent me 25 miles one way to pick the truck up using my miles on my dime. When I passed a RENT ME same uhaul 7 miles away my entire two day trip staring me in the face.

Laurie Sloane 
Rating:
5.0

Customer did not leave a comment.

Joseph Kratzel 
Rating:
5.0

Updated hours of pick up location

Amanda Puterbaugh 
Rating:
5.0

Excellent service. We even needed it a few extra days and they were so accommodating. We will definitely use them again!

Michael Hall 
Rating:
3.0

Customer did not leave a comment.

Christopher Monk 
Rating:
5.0

make sure THE TRUCK IS smoke free!!! SMELLED !!! I would make sure your passenger doesn't have to smell the Cigarettes either! Very Disappointed with the SMELL, I FEEL YOU SHOULD GIVE ME MONEY BACK ON MY PURCHASE!! I will be calling corporate up ! Thank you for my unpleasant ride with the odor!!!

BRAD SABO 
Rating:
4.0

Customer did not leave a comment.

STEPHEN CHICO 
Rating:
4.0

Better key drop off instructions needed to be provided at the location for after hours drop off. The key drop is hard to find at night if you don't know where to look!

James Cocoliato 
Rating:
2.0

Didn't seem to care about Uhaul products nor give any information to a driver with no prior trailer experience

Valerie Bickley 
Rating:
3.0

Customer did not leave a comment.

John Seekamp 
Rating:
5.0

Customer did not leave a comment.

Ted Gun 
Rating:
5.0

The location was perfect for our needs; close proximity to what we needed to move. The truck was clean and in good condition. My issue is with the U-Haul app. The performance of the app has been inconsistent and far too many steps. It took us over 30 minutes to pick-up the truck.

Colleen Campbell 
Rating:
4.0

Customer did not leave a comment.

Tom Stepanchak 
Rating:
1.0

I cannot begin to explain how upset I am with Uhaul. First, I had a confirmation email to pick-up my truck at 8am in Parsippany. The day before it changes to 10am in Hopatcong which is 30 minutes away from the original location. So I lost two hours and had to drive 30 minutes. I called Uhaul the day before and the two reps I spoke to could not care less. I also asked to speak to a supervisor which they said would call me Friday. They did not. Fast forward to Saturday. Now I already lost two hours, I drive to Hopatcong, and there is no one at the shop. It's closed. I have to check in on my phone which I was told I would have the option to do in person at the shop. How could I do that if there was not a soul there? What if I did not have a smartphone to do so? How would someone be able to check out the car? Also - if this location was closed, why could I not pick up at my original time since there were several times available. Once we complete the check-in on the phone, we get instructions to go to a certain van. Well, the keys were locked in the van and not where the instructions say they were. On the website it had an option to put "cannot access keys." Every time we hit that, it would just say to go into the service center to ask for help. How could we do that if they were closed? We had to call the emergency Uhaul hotline to get help and they had us take another truck. We couldn't check out properly because all the information matched the old truck we were originally supposed to take. It was chaos and we wasted an hour trying to get the van. We were so behind schedule Uhail ruined our entire day. Moving is a huge day for your customers and they rely on you. We were let down tremendously and would never recommend it. We deserve something for all the aggravation and the significant delay to our moving day.

Joseph Novak 
Rating:
5.0

Customer did not leave a comment.

James Maloney 
Rating:
5.0

Excellent service.

Jerald Hampton 
Rating:
5.0

Great customer service. Super friendly and helpful! Would definitely recommend.

Joshua Mankin 
Rating:
5.0

John, the attendant is very knowledgeable and helpful ! Great job 5 star !!!!!

steven warga 
Rating:
5.0

Customer did not leave a comment.

Vladimir Pechagin 
Rating:
1.0

I have 3 different pending charges on my Amex account and had to call you and Amex to try to fix this situation. I only drove for 43 miles total and I’m being charged for 143 miles. When I picked up the vehicle it had 2262 miles and dropped off at 2302. The owner of the business there never checked the vehicle or the mileage. I asked him if I had to sign or do anything and he said “no, I will take care of it”. Now I’m waiting on a regional sales manager to call me. Not a good experience at all!

Frank Garcia 
Rating:
5.0

Great service. Quick and easy pick up and drop off. Very courteous and accommodating. Will be my go to place for when I need move merchandise. Is much easier to use a 10ft truck than my car going back and forth. Thank You John.

EVE PEARL 
Rating:
5.0

John, was very knowledgeable and efficient in my truck renting process. I would most definitely recommend this location to anyone who needs a truck rental .. 5 star. Great job !!!

Shakat HOSSAIN 
Rating:
4.0

Customer did not leave a comment.

Craig Russell 
Rating:
3.0

Location allowed for pick-up to be easy; truck mirror on passenger side was broken/taped on and did not include appliance dolly.

Justin Lensing 
Rating:
1.0

They opened 15 min late, the guy was very unprofessional. they did not due a written inspection of the truck and the back of the truck was not cleaned before I took it. I was call a day after I dropped the truck off to see if I dropped the truck back off so he never checked the truck back in that I handed him the keys for.

John Malley 
Rating:
3.0

Rental was fine but only two vehicles to rent.

steve Mosser 
Rating:
4.0

Pulled up. They said put the trailer over there in the grass. I went and disconnected it and went back to the individual and asked for my receipt. He stated you’ll get an email. I’ll get you checked in. I took a pic of the trailer at the location just in case. The people there could have been more helpful.

Heath Traugh 
Rating:
1.0

We did not use app but had phone contact with the location before pickup, scheduled for 9 am Nobody was there Main uhaul line had us on hold forever When proprietor finally arrived the furniture pads we had ordered were not available Whole experience sucked

Karen Niles 
Rating:
3.0

Customer did not leave a comment.

Vincent Borny 
Rating:
3.0

Very little contact. I handed him the key and he sent me on my way. They did not check the truck while I was there. I left it clean and no damage but what happens if the next person isn't so neat and conscious about other peoples' property.

Rhett walker 
Rating:
4.0

Customer did not leave a comment.

Monica Martin 
Rating:
2.0

I was told that i would not be charged for an extra day if the truck was returned before the location opened on Monday morning(the truck was returned on Sunday). I also paid for 2 utility dollies, a furniture dolly and an appliance dolly, I was only provided 1 utility dolly. My overall experience during my move was very frustrating and I was very disappointed with my experience

Jennifer Romeo 
Rating:
5.0

Customer did not leave a comment.

Chris Jolly 
Rating:
3.0

Clean the windows. Make your web easier to use . Make your salespeople answer the phone in a timely manor .

Paul Egbert 
Rating:
5.0

Nada por que el servicio Es 100%

Alberto Figueroa 
Rating:
1.0

I reserved this trailer at another location. I received an email stating that the location did not have the trailer . The trailer was then reserved at Advanced Car Care. This business is closed on Saturday and Sunday so unhaul told me to pick up on Friday and I only have to pay for one day. Now I was charged for 3 days. Terrible customer service not doing what you said you would do. I want to be reimbursed for 2 days.

James Trizzino 
Rating:
5.0

First class , excellent customer service from initial rental to drop off. Will use this location again.

Brendon Beittel 
Rating:
5.0

Customer did not leave a comment.

Alejandro Ayala 
Rating:
5.0

Customer did not leave a comment.

Pablo Nieves 
Rating:
5.0

The drop off location was close to our home and convenient. We dropped off the truck around 10pm so the shop was closed. It was very easy to find and had a key drop off opening in the door.

michelle devries 
Rating:
5.0

Customer did not leave a comment.

edwin reina 
Rating:
3.0

Customer did not leave a comment.

John l albi albi 
Rating:
3.0

The Aor conditioning did not work. The truck was brand new, but had to move and then drive ) hours in a truck with no A/C.

Sean Killeen 
Rating:
5.0

Owner was very helpful attaching the car carrier to trailer

Abigail Manser 
Rating:
5.0

Quick in and out .. Location 5 star hands down.

LOUIS CAVALLO 
Rating:
5.0

Very quick and pleasant personage. Having the vehicle ready for a quick pick-up and so nice when one of the packing blankets were full of holes replacing it.

Mariano Gianni 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Edwards 
Rating:
5.0

Initially went to south Huntington, Long Island location to pick up truck. At 9:55am for a 10 AM reservation I was notified that the truck was not available and that my reservation is cancelled for that day. I arrived at the location and was told there was nothing they could do and was asked to leave. I refused and not until I spoke to the president of U haul operations for long island and 1 hour later were they able to find me a truck. The truck was 70 miles away to pick up. Thanks for the $50 coupon, didn’t even use it.

Matthew Truocchio 
Rating:
1.0

Customer did not leave a comment.

Rebecca Dennison 
Rating:
4.0

Customer did not leave a comment.

Cortney Wall 
Rating:
3.0

Customer did not leave a comment.

David Fedor 
Rating:
5.0

Very friendly and nice, easy and convenient.

Pavel Fedanchuk 
Rating:
5.0

Nothing! One of the best experiences ever!

Jeffrey Slavish 
Rating:
5.0

This is one of best places I ever rented a uhaul from. John knows his stuff and quick in and out.. 5star..

CHARLES CARAVELLA 
Rating:
2.0

A clean cab a swept box that doesn't leak.

DARREN STOCKLEY 
Rating:
5.0

John at Advanced Auto in Hopatcong , NJ was very helpful with our rental. Would recommend this location to everyone.

CATHRINE LIBERTI 
Rating:
5.0

Customer did not leave a comment.

Philip Chianetta 
Rating:
5.0

Customer did not leave a comment.

Jessica Hennessy 
Rating:
5.0

Customer did not leave a comment.

ZAK RIZVI 
No reviews have been submitted for this location.

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