The online check in was horrible! It took over an hour and the text option vanished mid text! The the phone support was even worse!Gary G.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alexander B.
Check engine light onAlexander B.
Great Service.....Renisha H.
I think there need to be better communication with the overall process of the prospective amount of what the total would be.David S.
Highly recommend. Very helpful in getting a truck and equipment for our move.Chandran D.
The gentlemen I spoke with that handled my uhaul experience at Pleasant St. was very easy to work with. After having a very uneasy start with moving, these gentlemen assisted me and helped me turn the day around.zhane J.
The Manayer was rude using Angry voice all the time he never tell me about the safe mueve charge and wen I ask him he He told me becauseI reserve it at another location they put it on for me i call the other location and they never Did it And then he left you should see what i Sign The type of customer service I'm pretty sure you guys we'll never A sept it i well never rent any other truck in this placeNoe P.
El cliente no dejó un comentario.Laura E.
Wonderful location.Deborah B.
El cliente no dejó un comentario.Gregory V.
Rich was awesome. He helped us understand all our options and gave us a great deal. We really appreciated his help.Tracy S.
What a great guy to do business with at advanced Auto! So friendly I feel like I met a new friend! I will always rent from uhaul.John P.
My car was not properly secured to the dolly and one of the straps holding my wheel was brokenSamantha K.
GREAT owner came in early to make sure I got it early and had everything ready to go. would highly recommend this distributer to my friendsAntonio W.
Customer service was good. Did this through mobile and for the first time and it wasn't working but the guy at the location was good at explaining out everything and a gentleman. I would come to this location again.Edgar T.
El cliente no dejó un comentario.Jay V.
Fast and friendly service. Equipment in very good condition.Lawrence Y.
El cliente no dejó un comentario.Linda C.
El cliente no dejó un comentario.Julie U.
El cliente no dejó un comentario.Billryka N.
El cliente no dejó un comentario.Robert B.
Owner was very helpful Definitely use and recommend this locationJoy C.
Daniel was extremely friendly and helpful.David K.
El cliente no dejó un comentario.Tracy H.
The guys over at Advanced Auto are always really nice and super helpful. They keep the trailers in tip-top condition as well. Rented a brand new trailer from these guys. Will keep returning for all my rental needs!Nicholas G.
Great service and quality equipment!!Greg R.
When I arrived the truck was parked in by another truck and I was doing a mobile phone pick so no one was available to move the truck so I could get my truck. I had to physically pick up by hand and move three uhaul trailers to make a path so I could pick up the truck I reserved.Bart D.
El cliente no dejó un comentario.DAVID H.
As I wanted to rent for 10/10/19 with return date of 10/11/19 I was not. Given that option...customer service representative was not listening to my request...replay the recorded reservation...it will make clear...brenda B.
The gentleman at Advanced Auto was MORE THAN HELPFUL! He came in to help me check out my uhaul even though he didn't have too! That helped tremendously!! I found the app to be VERY CONFUSING when I went to pick up the truck, so hin being there was a great serviceLee K.
I would honestly say all aspects of customer service were delivered perfectly by this location and I could not give you 1 thought of negativity about the their performance in any way. I was presented with the cleanliness location, some of the friendliest and most honest customer service out you can experience, and a great piece of equipment to top it all off. Overall I'd say it was 5/5Aurelius L.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Colleen O.
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Cherise Y.
Fantastic everything.Robert K.
Great experience! Provided me assistance with getting my ball hitch properly set. Fast and and friendly.William C.
El cliente no dejó un comentario.Gary M.
Rented multiple times from this location. I have never had a problem, friendly and courteous every time. Oh yeah!!!! I am Hispanic don't know what the other ladies problem was.fred A.
Sorry to say it was not customer friendly, As I walked in with my grandmother she even noticed no welcome as she sat down while I asked about my reservation. Their were two young adults a male and female in the office. I proceeded to ask about my reservation got the keys and left. Upon my return to drop off the rental I was greeted by only one older gentleman who said Hi how can I help you, the two same young adults who were their yesterday again didn't speak. Let's just say that if your Hispanic and need to rent DO NOT RENT HERE The vibe was not a Welcome!! I definitely will not be going back.Francisca V.
El cliente no dejó un comentario.Todd F.
El cliente no dejó un comentario.Larry O.
El cliente no dejó un comentario.Hector P.
Get the damn truck closer to where the person lives..Thomas S.
El cliente no dejó un comentario.Jean N.
El cliente no dejó un comentario.Kate B.
Nothing to improve. Excellent service. Moving made easy.Matthew J.
Everything was awesome, the motorcycle trailer. With the special notch. For the front wheel. And the abundant TIE downs the great ramp. awesome, and the price. Awesome, compare to a hernia operation. The trailer is priceless.tim H.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Parker H.
El cliente no dejó un comentario.Mike M.
This location will be our only UHaul rental location from now on! Excellent customer service!Lori D.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.THERESE F.
El cliente no dejó un comentario.TODD K.
El cliente no dejó un comentario.Lester O.
The whole experience was great. Good reliable vehicles!Alexandra I.
Uhaul agent was very nice..went through everything with us. Higly reccomend this locationkathy C.
Excellent location-Great customer service.Herbert B.
great service, very friendly and professional, by the time I sign all the paperwork the younger gentleman already hooked the trailer for me, so no extra time lost, and I didn't touch a thing too. Highly recommended location!Zlatko M.
NOTHING! The staff here was top notch and they went above and beyond to ensure we had a great experience! We changed our pickup date and asked for an extra day to drop off the truck and trailer( which it turned out we didn't need). The day we were to pickup the truck and have our Ford Escape loaded on the trailer I rec'd a call from Uhaul @4:15PM reminding me of our appt. The store was closing @5PM, Oh no! I had lost track of time but made it to the Uhaul location @4:50PM. Staff happily attached the trailer and loaded our Escape on the trailer and we were done in 10 minutes and driving away. It would have been a nightmare if we missed this step and had to leave the next day.Mike H.
El cliente no dejó un comentario.robert B.
May be a 5x10 enclosed trailerAnselmo T.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.Ernest C.
Great customer service will definitely recommend. Quick and fast service.Damario W.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.Gretchen H.
Advanced auto was great to deal with.JOLIET SHRINE R.
All was OKRaymond F.
Wonderful caring service that went above and beyond!KEITH T.
They were awesome! I would definitely recomend using them.Joshua P.
El cliente no dejó un comentario.Greg B.
Nothing at allChristopher R.
Friendly customer service.Lavera S.
the man there was very and professional. He even helped someone on the phone find a truck in the area. the first place we called did not offer this to us . we had to call the 800 number. this was a long wait and she gave us the wrong location of the dealer. We had to call the 800 number back and she helped us. the dealer was great.Donna W.
El cliente no dejó un comentario.michael M.
It was a stressful day, hectic alot of things could go wrong. The check-in / check-out process was great. The truck was great.David R.
El cliente no dejó un comentario.William Y.
El cliente no dejó un comentario.michael G.
El cliente no dejó un comentario.Jon P.
The person that helped us was very nice. I would use them againBRANDON W.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.Kwabena J.
The experience was fast, friendly and very easy to reserve equipment.Michael R.
One hour before reservation the location I was originally renting from called to say they rented out the equipment and it wasn't due back until later that evening. They found a new one but once I got there I was originally refused the rental. The clerk wouldn't accept what I was telling him and it took about 40 minutes until I was able to get the equipment and get on my way. The whole situation delayed the start of my long trip which was very frustrating and inconveniently put me behind schedule.Lauren M.
El cliente no dejó un comentario.Eduardo R.
Everything was excellent!Charles J.
I would HIGHLY recommend working with Rich at Advance Auto. He is super friendly and looking to help you as far as anything you need. This is my second time using Rich because of what I stated. Here is an example of how he is there to help the customer, I had an appointment to pick up a 26' truck for a move on a specific date. U-Haul rented it out for a quick local delivery, well the person that rented did not return it in time and Rich took it upon himself to drive to another location and pick up another truck so it wouldn't impact my move. If I ever need to rent a truck again, there is no other person I would rather use then Rich at Advance auto in Joliet, IL. Thank you Rich.Paul N.
El cliente no dejó un comentario.Jay R.
El cliente no dejó un comentario.Timothy Z.
El cliente no dejó un comentario.Richard W.
Rich was remarkable. He deliver exactly what someone would want in customer service. Rich was friendly, greeting us with a warm smile when we arrived. He was patient with all my questions. He even paid attention to the smal (and big!) details. He had the UHaul warmed up and gave us a bit of extra free mileage because we had to drive 30 mile to pick it up (no closer location). When I pulled out of his shop, I got stuck in the snow. He graciously used his vehicle to push us out of the snow and up a short hill. I would gladly drive 30 miles to pick up a UHaul from this location again!Danielle C.
El cliente no dejó un comentario.Aseel F.
Nothing.everything was satisfying.Bobbie J.
Great experience! Very helpful and accommodating during awful weather here in Illinois. On time, courteous, very helpful. Started up the vehicle so it could warm up..,I'll use them again!!Donna D.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Scott M.
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