Customer Reviews for Advanced Auto Works Inc
(U-Haul Neighborhood Dealer)

1,106 reviews

36847 N Rte 83   Lake Villa, IL 60046

(847) 245-3358

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 245-3358

36847 N Rte 83
Lake Villa, IL 60046

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Bad muffler or exhaust pipe causing the mileage to go to around 7.5 mpg, very costly for the 171 mile trip, took 21.5 gallons for the trip along with driver door being bent and having to slam it a couple times to get it closed. Funny part is it had a Uhaul passed inspection sticker and person who did inspection. So I probably won't go there again and may not use Uhaul again, there are other companies out there. About a 5 hour rental for 171 miles and 15 for the insurance was around $181, and the gas was $72 for the trip. Way to much gas for the vehicle, should've been around $35-$40 because most of it Hwy.

ARTHUR DAVIS 
Rating:
5.0

Very friendly and service was great

Augustin Zamora 
Rating:
3.0

The staff here was helpful, but the Uhaul process itself was a mess, confusing, and irritating. The staff here were not aware we would be dropping off. Again, this was not the drop-off site I chose online, but we were redirected there on the day of the move. It was not helpful or convenient on what was already a busy, stressful day.

Theresa Haerle 
Rating:
5.0

Always Great. Thank you.

AMON THOMAS 
Rating:
4.0

The location was great. The U-Haul App, however, SUCKS. Freezes, lags, doesn't complete the pickup/return process but then just registers as picked-up or returned even though all the info/photos weren't entered. Multiple errors, had to reset the app several times before I got it to take. The website is just as bad.

Tyler Benjamin 
Rating:
5.0

This location had the friendliest customer interaction that I have ever had in my UHaul experiences over 5 decades.

Terry Clampit 
Rating:
5.0

Second time renting from this location. Both experiences are above my expectation. Friendly and helpful staff. Also booked movers they've partnered with. Hoping I wont need to move again for a while, but if I do, I would rent from them again!

Pauline Connor 
Rating:
3.0

The APP is very buggy....it wouldn't load pages after I selected the continue buttons. If there is a location with less than average cellular coverage, the APP is ineffective.

William Brudenell 
Rating:
4.0

Customer did not leave a comment.

Christina Collins 
Rating:
5.0

Matt & Tom, were great! Everything went smooth - thank you

Brian Holway 
Rating:
5.0

Pleasure to do business with

Stephen Fettinger 
Rating:
5.0

Smoothness process. Would rent again

PATRICK VARGO 
Rating:
5.0

Customer did not leave a comment.

Mary Collins 
Rating:
5.0

Customer did not leave a comment.

STEVEN HAYS 
Rating:
5.0

Customer did not leave a comment.

Brian Holway 
Rating:
4.0

Friendly and knowledgeable service staff

Mark Fini 
Rating:
5.0

They did great. It’s a small venue. They were helpful and took care of everything. Thanks

Tim Maguire 
Rating:
5.0

The gentleman at the U-Haul office was outstanding. We are so glad to have him in our neighborhood.

KEN WEISS 
Rating:
5.0

Very friendly staff!

Joan Leifel 
Rating:
5.0

Nothing, as it has been fantastic for at least the past 15 years!

Lori Czerniejewski 
Rating:
5.0

All went well

MARIA PENA 
Rating:
1.0

Customer did not leave a comment.

Marvin Smith 
Rating:
5.0

Customer did not leave a comment.

Bryan Sager 
Rating:
5.0

Do nothing you are perfect!!😁

Ryszard Korzeniowski 
Rating:
5.0

Tom was excellent to work with, had some questions on hours of operation and he exceeded my inquiry. Will return if needed, highly recommend.

MIKE HAYES 
Rating:
5.0

The price is too high! I hate uhaul you rip people off. $.99 a mile? Seriously? You suck. Location is great good guys. Not their fault uhaul sucks

kimberly foster 
Rating:
5.0

Customer did not leave a comment.

James Mogged 
Rating:
5.0

Customer did not leave a comment.

elizabeth comber 
Rating:
4.0

Customer did not leave a comment.

Jack Aten 
Rating:
5.0

Very friendly service, equipment was clean and ready to go when i arrived. Check in was also very easy. I will rent from them again in the future

Jack Klosterman 
Rating:
5.0

Great service! Always use this location!!!

SUE SMART 
Rating:
5.0

Tom made everything so easy for us when the uhaul mobile check out wasn’t working and accommodated a few changes in our schedule!! Thank you!!

Gina Wierema 
Rating:
5.0

Tom the owner ,Matt and Mike make it seem less and such a no stress process I will always rent U-Haul from this location , perfection realized ...👍

Ronald Castro 
Rating:
5.0

Thankfully the owner of the location was there otherwise we wouldn't have been able to access the keys to the truck. The code that the Uhaul website provided was a number code and the lock was a word code. We waited for a half hour on the phone and simultaneously using the chat feature. We spoke to one person on the phone and the person over the chat feature seemed condescending. Neither person helped us. To clarify, this is NOT a reflection on Advanced Autoworks. I have used their uhaul services before and have been very happy. This is the first time I have used the online service at their location (I HAVE used it elsewhere), and I was very unhappy. Thankful the owner stopped by!

Jessica Berlinghof 
Rating:
5.0

Great location. Friendly people to work with.

Trevor Roath 
Rating:
5.0

This was one of the easiest rentals I have done both pickup and drop off, the staff was fast and courteous, and the equipment was well-maintained I will be using them again.

Kevin Murray 
Rating:
4.0

Customer did not leave a comment.

william malinow 
Rating:
5.0

Customer did not leave a comment.

Shelly ELLSWORTH 
Rating:
5.0

Customer did not leave a comment.

Tomas Zamboky 
Rating:
5.0

Customer did not leave a comment.

Ashley Kiddle 
Rating:
5.0

Customer did not leave a comment.

Mark Pischke 
Rating:
5.0

Both employees that I worked with were excellent! Competent, knowledgeable, friendly!

Andrew Buzinski 
Rating:
5.0

Customer did not leave a comment.

Edgar Dominguez 
Rating:
3.0

Used after-hours drop off. Would have been nice if your system automatically sent text or email confirming that I dropped vehicle off at location at the time of drop off. I did receive confirmation first thing in the morning.... but it would be nice to know immediately that your system recognized my location.

James Zradicka 
Rating:
5.0

Customer did not leave a comment.

Brenda Ruelas 
Rating:
5.0

This owner is always very helpful, no regrets ever.

DON NELSON 
Rating:
5.0

Customer did not leave a comment.

SOORIN SELEA 
Rating:
5.0

Customer did not leave a comment.

BRYAN TANNABERGER 
Rating:
5.0

Love thus location. Always amazing customer service and always a pleasure to work with them.

Victor Goltz 
Rating:
4.0

I’ve rented quite a few vehicles from uhaul and this was the worst one I’ve ever used. The brakes were really bad and when you were stopping you had to put both hands on the steering wheel because of the terrible vibration that was occurring. I have to rethink about ever using this company again I know that they don’t care what is reported I bet they rented it out right after I left

William Milbratz 
Rating:
3.0

Customer did not leave a comment.

Linda Muhlenfeld 
Rating:
5.0

The person who assisted us is very courteous and professional. He did a stellar job. I think his name is Matt and he is a nice guy too.

Lea Martin 
Rating:
5.0

I won't go anywhere else. Tom is an absolute professional and goes out of his way to help the customer and provide excellent service!

Victor Goltz 
Rating:
5.0

Customer did not leave a comment.

Steven Miller 
Rating:
5.0

Customer did not leave a comment.

Peter Kratochvil 
Rating:
5.0

Great experience. Very knowledgeable people. Definitely would recommend to all of my family and friends.

William Beadle 
Rating:
5.0

There is only one place I can rent U-Haul truck that’s the place! They are excellent!

Ryszard Korzendiwski 
Rating:
5.0

Customer did not leave a comment.

felix salas 
Rating:
5.0

Very friendly staff and affordable prices would recommend to everyone!

Craig Graves 
Rating:
4.0

Customer did not leave a comment.

Remington Sherman 
Rating:
4.0

Representative was extremely helpful

David Bond 
Rating:
1.0

Drop them they care NOTHING about Uhaul

Townsend Terrenee lee 
Rating:
5.0

Tom was great to deal with !

BILL REISS 
Rating:
5.0

Customer did not leave a comment.

Tammi Smith 
Rating:
5.0

Customer service was very polite.

Darlene Zobrist 
Rating:
5.0

All was great.

AMON THOMAS 
Rating:
5.0

Nothing it was all good

MICHAEL VARACALLI 
Rating:
4.0

Customer did not leave a comment.

Adam Rouse 
Rating:
5.0

Customer did not leave a comment.

JENNIFER HAMM 
Rating:
5.0

Great service as always!

Gene Paliy 
Rating:
5.0

Customer did not leave a comment.

Dale Forbes 
Rating:
1.0

The man who assisted me was rude, disrespectful, and made my rental experience at Uhaul the worst I have ever encountered. I will never use the Uhaul at his location in Lake Villa again.

Josselyn Morris 
Rating:
2.0

Too far from my home

Khaliah Scott 
Rating:
4.0

Customer did not leave a comment.

GREGORY MARSHALL 
Rating:
5.0

See that all your agents are as commonsensical as the one I dealt with. Great guy!

Curtis Golm 
Rating:
5.0

Customer service was great!

BRIAN KEITH 
Rating:
5.0

Staff was extremely friendly and helpful!

Erica Loiben 
Rating:
3.0

A very tight space!

Michael McGowan 
Rating:
5.0

Customer did not leave a comment.

Jeff Nehila 
Rating:
5.0

We had a bad experience with budget not having a reserved truck for us. My wife stopped at this location. The staff was so friendly! I will definitely use them again and refer people to that location.

John Falcus 
Rating:
4.0

Customer did not leave a comment.

ARTHUR DAVIS 
Rating:
5.0

Leave the truck loaded with a full tank of gas so that i can easily leave it the same way when i return it.

BILL VASTIS 
Rating:
5.0

Customer did not leave a comment.

JOHN ARMOUR 
Rating:
4.0

It had lots of leaves and stuff on the inside We had to sweep it out when we opened it.

Mari Key 
Rating:
5.0

Customer did not leave a comment.

KEITH CULBERSON 
Rating:
5.0

Customer did not leave a comment.

Sylvia Iwaniec 
Rating:
5.0

Customer did not leave a comment.

Angie Salazar 
Rating:
3.0

The van I rented was dirty. There was trash in the driver area. The cargo area had broken glass and was generally filthy. The sliding door window was cracked. This rental location needs to do better.

Douglas Emerson 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MC 
Rating:
1.0

Customer did not leave a comment.

Austin Fenger 
Rating:
5.0

Customer did not leave a comment.

Tom Copenhaver 
Rating:
5.0

Customer did not leave a comment.

KEVIN ILLINGWORTH 
Rating:
5.0

Customer did not leave a comment.

Ken Peterson 
Rating:
5.0

Customer did not leave a comment.

Matthew Schneider 
Rating:
5.0

Great service

PAUL LESNIAK 
Rating:
5.0

Customer did not leave a comment.

LYNN ESPOSITO 
Rating:
5.0

The man who helped us could not have been nicer. The whole process ran smoothly and professionally. Thank you

KATHY MATLIN 
Rating:
5.0

Make mobile app more user friendly

Eloise Green 
Rating:
5.0

Customer did not leave a comment.

Anton Harashka 
Rating:
5.0

Everything was perfect and friendly.

Pete Kendros 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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