Customer Reviews for Advanced Auto Works Inc
(U-Haul Neighborhood Dealer)

988 reviews

36847 N Rte 83   Lake Villa, IL 60046

(847) 245-3358

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 245-3358

36847 N Rte 83
Lake Villa, IL 60046

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager Tom made renting a truck very simple and that's why I always return when I need a truck rental.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence V. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN F. 
Rating:
5.0

Customer did not leave a comment.

JOY H. 
Rating:
4.0

Customer did not leave a comment.

Jared T. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

I would rent again from this location! Great service

Pauline C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Have a voice mail for time location is closed.

FRED D. 
Rating:
4.0

The truck was crappy! Nice guy at the location

Lori C. 
Rating:
5.0

Great customer service and friendly

Mansour S. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

I set my reservation for 6am, I did all of the preregistration. I was unaware that I could only do the mobile pick-up with in a 15 min window of the reservation. I arrived at the location just before 7 filled out all the questions online and was told there was a problem. No one answered the chat or picked up the phone when I called. If it wasn't for the owner of the garage showing up early and manually doing the reservation, who know how long it would have been to get the truck.

Anthony S. 
Rating:
5.0

The owner was very pleasant and made our interaction easy.

ASHLEY B. 
Rating:
1.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

After hours rental return process is horrible. Uhaul online tool does not work and if one seeks assistance from a uhaul representative, one must be prepared to stay on the phone for a minimum of 35-40 minutes. I have now abandoned the process twice but just realized that I may be charged a fee for that abandonment. Uhaul must fix this.

MILAN M. 
Rating:
3.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great Service

Gregory D. 
Rating:
4.0

Explain about how to use the drop box when picking up key.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Alexi R. 
Rating:
4.0

Customer did not leave a comment.

Hattie H. 
Rating:
5.0

Tom is always been awesome ,always finding solutions for our needs

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JEFF N. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Nothing. Owner was wonderful to work with and made process extremely easy. Thanks.

JOSEPH M. 
Rating:
5.0

Great customer service!

FRANCISCO D. 
Rating:
3.0

So I was only at this location 20+ miles from my house because Uhaul sent me there. The guys working there were nice though and added some extra miles to the rental to make up for the long distance. The truck was old and not in bad shape but had defiantly been used. We had a few issues with the Ramp and the door to the Box. The both were warn and required a bit more care than they should have. The bigger issue was that we found out the Box leaked. We had loaded up the truck Friday night so we could leave first thing Saturday and it rained overnight. When we go too our destination and went to unload we found multiple wet boxes and some of our packing blankets were also wet. Luckily most of the things that got wet were still in there original packaging and didn't get damaged by the water. This was not something expected and if anything had been damaged I would have really been angry with your company. I would also like to state that the 3 day rental minimum is not my favorite. 2 day was all I needed and I don't like having to pay for that 3rd day when I didn't need it. If you can drop the truck off early you should get a discount for it.

Dan T. 
Rating:
5.0

Checkout guy was very friendly, in and out quickly

Brandon H. 
Rating:
4.0

OK and correct billing

David B. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

You app SUCKS! It never works correctly the first time. It kept telling me I had no Internet when in fact I did. Very frustrating! Also, there is no phone number to call anywhere.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

ANA G. 
Rating:
4.0

Keep open more hours on Saturday and Sunday

GLENN T. 
Rating:
5.0

Customer did not leave a comment.

Sonia G. 
Rating:
5.0

Great service!!

vesna L. 
Rating:
5.0

Tom,Matt and Mike run a top flight, well organized operation, excellent 5 star service always!!

Ronald C. 
Rating:
5.0

None

JOE U. 
Rating:
4.0

Customer did not leave a comment.

JANEIRO B. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

They were professional and easy to work with 😊

Deborah D. 
Rating:
5.0

The uhaul crew,Tom,Matt and Mike are nothing less than the best, 5 star operation. Highly recommend renting from this location!!!

Ronald C. 
Rating:
5.0

The manager is great on adjusting to his customer's needs, he offers clear information on all the options for a rental, everything was so easy and affordable, that is why I keep using their services over the years! Great service and units for the price!!

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Not much… the after hours check out was simple and easy

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Dante D. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Excellent customer service

George K. 
Rating:
5.0

Always a very pleasant experience with Advanced. Auto Works. My go to place for renting Uhaul trailers. Everyone is very pleasant and professional!! Keep up the good work! ;)

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Willson O. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Absolutely perfect !

BOB S. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
4.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Very friendly location and extremely helpful!

Larry A. 
Rating:
5.0

Customer did not leave a comment.

vesna L. 
Rating:
5.0

Customer did not leave a comment.

Dante D. 
Rating:
5.0

Great experience renting from this location - Tom was wonderful and took great care of me. Equipment was in excellent condition and served me well.

Kathy H. 
Rating:
5.0

Tom is a Great guy! Excellent customer care and great people to talk to. I will be coming back for more service!

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

Casey G. 
Rating:
5.0

Everyone was friendly and welcoming.

Sharon A. 
Rating:
5.0

The gentleman at Advanced auto works was great. I was greatly dissatisfied that U-haul changed the location of my pickup and never notified me. Went to where I reserved the truck and where the email I received from u-haul an hour prior confirming the location to find out they changed the location....very dissatisfied with Corp UHaul for this runaround and will use Penske next time

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Mariana G. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO H. 
Rating:
4.0

Get a bigger parking lot!

Geri G. 
Rating:
5.0

Super friendly

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

I was not expecting to drive 40 miles to pick up the truck.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

N/A

gregory D. 
Rating:
5.0

The online app takes WAY too long to approve the pick up, especially since the appointment had already been confirmed. The way the message is worded it appears that the reservation may not be approved. Very stressful, especially when waiting to get in the vehicle. Additionally, having to submit several forms of "verification" that had ALREADY been submitted to UHaul is ridiculous. My driver's license and alternate contact numbers had already been submitted in the initial reservation process. We had to call the regional dispatch to make sure this process was going to be completed. Regional dispatch was very helpful and reassuring but this convoluted pickup process requiring duplicate uploads should be eliminated. The drop off process was MUCH smoother and straight forward.

Patt S. 
Rating:
5.0

Excellent customer service, great equipment, fast check in and check out. Exceeded all my expectations.

JOHN S. 
Rating:
5.0

Very helpful customer service

Peter L. 
Rating:
5.0

easy transaction

DANA H. 
Rating:
5.0

No complaints about this location. I had a truck reserved at another location, when I arrived to pick up the truck there was no one at the location. I called the customer service number and they tried to call as well. They then told me to go to Tom's place to pick up a truck and they knew that I was coming. They did not and had actually closed for the day!! I was frustrated but Tom took real good care of me by turning on his computer and getting me a truck in the size that I had originally reserved!! I will definitely recommend him to anyone. Thank You!!!

Kajaffa B. 
Rating:
3.0

My sister was moving from Illinois to Wisconsin so we set up the Pick up in Lake Villa and drop off in Kenosha. It was changed by u-haul to accommodate U-Haul not the consumer. .

Kelly L. 
Rating:
4.0

Customer did not leave a comment.

Kelle B. 
Rating:
5.0

Customer did not leave a comment.

casey C. 
Rating:
5.0

Customer did not leave a comment.

jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Gladys S. 
Rating:
5.0

I only rent from this location. Tom has always provided great customer service and this is why it's always brought me back to this location.

Guillermo M. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
2.0

Customer did not leave a comment.

Twandella S. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Tom & His crew are Great!

CAMDEN J. 
Rating:
5.0

Customer did not leave a comment.

vesna L. 
Rating:
5.0

overall good experience.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Ilya M. 
Rating:
5.0

We've rented from here twice. The process was very easy and the owner was very accommodating, helpful and personable

Susan B. 
Rating:
5.0

It was Great customer service!

Corrine M. 
Rating:
5.0

Nothing. Tom was so helpful and accommodating

rose P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
No reviews have been submitted for this location.

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