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Joe Cook
Customer Reviews for Advance Hauling Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service & would use again, if needed. Would also recommend. Prices are really good, also
Lynne O'DonnellThe gentleman in the morning was fantastic, but UHaul really dropped the ball here. You force 24/7 service, but the store only opens at 9, so forcing 24/7 on stores when they don't operate on those hours is not professional by UHaul.
Robert EntwistleI’ve rented U-haul many times and I always have been happy with their services, but this time was above the expectations. Definitely this location was the best experience I’ve had with U-haul. Strongly recommend it!
mitra zargarExcellent customer service, the process is very efficient and friendly
Karin BergerPut a step on the larger trucks so people can get in and out easier.
robert MARIONII don’t think there is any room for improvement:) Mike was super friendly and professional. Made whole experience easy and enjoyable. Will definitely come back for all my mailing and rental needs.
yuri karukinGreat job !!!
Andrew BlaireHad a hard time picking up van on mobile app. When I returned they charged me for 6 gallons of gas to drive 20 miles. Will never use this location again and I use UhAul whenever I need to move things
Cathie EalyThank you!
JOSE SALMERONA wonderful experience all around. Great customer support at pick up location.
deborah boyumI got emergency situation with moving. I came to the office and rent a truck in 10 min. Everything were perfect.
oleksandr romanenkoGentleman was extremely nice and polite.
Charles MorganGreat customer service. Very friendly and most importantly, he got me in and out very quickly.
Brent BalcombThe service we received was just inspiring. The employee had great knowledge of all of our needs an handled our questions with ease. He was servicing multiple customers at the same time and never skipped a beat. We will definitely use this location again if the need arises. Thanks!
Barry RIVERAEasy process, friendly people at Pavl n ship.
Clifford GrayAwesome experience! If the need arises; I’ll be back. Already recommended it to friends.
Thomas AuannoGreat
Tarrick JarrettGreat customer service A++
Daniel BermudezTruck ran well and was easy to rent.
Scot WehmeyerThe service at the location was great. The truck was great however I have not been refunded the difference from my deposit to the actual charge and it’s been a couple days. My card was hit for $160 and the entire rental was about 85 so I’m owed quite a bit of money and I don’t understand why I have not had a credit back to my account.
Andrew OfsteinThe people at this location are professional and personable! Everything was perfect! Thank you!
Olga MirandaWas not happy with the final bill versus quote..brought back to Wellington Fl 2 days early and under the allowed mileage and were way overcharged..not a happy camper during these economic times..
michelle woodsideI returned the vehicle AS I RECEIVED IT. Can someone explain to me why I was charged $25.00 cleaning fee? Besides it was not disclosed to me.
Charles EtienneMichael was so helpful and professional. Would highly recommend
Sandra ErbThis is the best location, I rent here all the time for my business. Fast and friendly staff always!
Clara DiegoAttendant was very knowledgeable and friendly. A very good experience for me.
Karl mccarthyBetter internet connection by the drop off box. Other than that, this location is very helpful and clean trucks.
Clara DiegoI put in 1 gallon of gas before I returned the truck and then was charged for 2 more gallons. I only took the truck for 18 miles and I doubt I used 3 gallons of gas. Besides for that everything else was good.
Lynda SchiliroThis was a complete cluster. The code to get the key was not in the reservation when I used the app then when I called customer service to get the code the code for a box that either had the wrong keys or it was the wrong box because I got a truck that I did not order ! It was too small did not have the dolled I paid for nor did it have a ramp!
jesse perryoverall, very good experience just a very small cab for a six footer and the mirrors on the passenger side of the truck made it very difficult to really get good vision of traffic on that side
Oren BrennerClear signage as to where the trucks are parked. And better lighting in the key pickup and drop off location as it is dark, hidden and for a young lady that can be dangerous.
Trekel FrancisJust too confusing! I couldn’t believe it was a UPS Postage drop off storefront. I needed to sweep out the gross whatever from who ever used it last. I was told to ignore the check engine light.
Fred CasinelliFriendly and professional service!
Frederick WileyPlace was closed, so it was a little confusing, but we figured it out.
Phillip RaultOnly complaint I have, is I rented a dolly with the truck. But wasn’t with truck when I picked it up. Only reason I gave 4 stars. It would’ve helped significantly with my move, if I had it. I’m hoping I get the money back for it.
TIFFANY GONZALEZDrop off process was tedious, but understandable for the service you offer. Cant imagine how hard it must be for a 60 year old to have to turn on location services and allow camera access for their browser. But like I said for the service you provide the process is understandable. All in all no complaints.
Bennett DialAll was good including price.
DONALD STONEVery helpful and friendly staff!! A+!!!
Jonathan SanchezIt was all I asked for.
Raymond GleasonVery friendly and professional staff. I will be using this place when I need another rental truck.
CARL DILLBigger size truck
altagrace madistinEverything is fine for now
DANIEL BARTLEYStaff was extremely helpful and courteous.
Ken PortoCostumer Service is terrible, never coming back
Milagros SalasThe customer service was excellent.
KAREN OconnorNeeded help getting the keys the guy was super friendly and helpful. U haul was clean and ran very well.
Joshua LutherWere a little late and not very careful with my item and interior of the house. Overall the job was handled well.
Lazar PustilnikThe location was changed after I arrived at the original location. It would save your customers time and a lot frustration if you would give updates prior to arriving at the location.
S MitchellThe transaction was seamless and without a glitch. The truck was ready and the return without delays. I have done this in several locations but I was impressed with how I was treated and their professionalism
Javier SARACHEEverything was perfect from beginning to end.
Ward AksomitasI had a fantastic experience renting from this location. It was easy and worked out perfectly. The guys at the store were SUPER NICE and I recommend using them if you ever need to rent a van or truck. Thank you for making it so easy and pleasant.
Valerie MendelsohnApp disconnects from portal quite often. Server is slow to upload photos.
Roger ArnoldAC kept turning off
Chris ZanniThe return area was dark and desolate. I returned after hours. and drop-off was very difficult in the back of the building.
Ralph Rati