The storage place was useless. No help at all I had to keep calling U-Haul for assistance. The lady running the place wants to hide out in the office with the door locked. Horrible customer service.
Teri M
Customer Reviews for Adelanto Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I realize the gas consumption of your vehicles is out of your hands due to you not being the manufacturer of the vehicle but maybe you need a new fleet of vehicles because what your given by your customers to rent is only getting between 2 to 4 miles to the gallon of gas. I was lucky and only had driven 9 miles but I don’t know how anyone can afford your rentals when any kind of distance is involved. With gas prices what they are and you charging $1.28 a mile as well on top of the gas. It’s way too much, otherwise it was a good rental experience.
Sandra WNOTHING!! 😁👍 BECAUSE THESE TWO PEOPLE HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏👏
Charlesetta GA more secure key drop box it wasn’t secure just a mail box is being used and anyone can just reach in and take the key after it’s dropped off.
Raymond MAbsolutely nothing the person that helped me was very helpful very nice and considerate I love them
Gloria AVery polite and helpful
Sherry MLady that helped me was very rude and a liar she said I had alot of cups in the truck which I didn't my husband and I went to check and I didn't have anything in there. She was very rude no good customer service.
Magda SThe manager is not professional Hi has some actitud
ANTONIO VIt took me an hour to get the code to obtain key to truck. the people there were not helpful until they saw me outside for almost an hour trying to figure it out., Self serve is horrible.
CLAUDIA EThe person in the location was very rude. The web was not woking and the customer rep kept blaming my internet connection but I proved that it was not that, that was your web, I had access to all other webpages. Also blamed that the location access in my phone was not activated but that was not true and I proved it. it was a terrible service, it took me 1 hour to pick up and another hour to drop off .... Terrible!!!! who is going to pay for my time????
Alberto V