Comentarios del cliente para Additional Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Additional Self Storage

Grado total:

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Alan B. en

Grado:

El cliente no dejó un comentario.

Edmund K. en

Grado:

Lately my living situation required me to rent U-haul track few times in short period of time, and each time I was very happy with the customer service. Those guys ( Toni or Jordan) by 117th AVE in Vancouver, WA are doing excellent job. Fully recommended.

kelly S. en

Grado:

The overall total price that it ended up being was very high over $160 for using the truck for 1 day and then until the next day at 10am when it was to be returned. We only went 32 miles total but felt that it was extremely overpriced and the advertising of it being only $19.95 a day was a bit deceiving. I understand the mileage costs, fuel costs, Ect but for the time we had it abd the short local trip we took I felt like $160 was very high for what we got. Thanks

benjamin B. en

Grado:

The trailer leaked water and ruined boxes and our $3000 mattress got soaked along with 3 boxes

Jimmy M. en

Grado:

El cliente no dejó un comentario.

Paula C. en

Grado:

No changes needed.... Customer service was very professional and efficient....thank you.

Mark A. en

Grado:

El cliente no dejó un comentario.

Kolten B. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Estella G. en

Grado:

Friendly staff at pickup. Truck was ready with equipment we requested. Very easy.

Kurt W. en

Grado:

Lousy scheduling service. There was a mix-up between which store had my reservation. I was contacted by Mandy the day before to pick up at a nearby location and received an email confirmation. On the day I went to pick up the trailer, the original store location where Mandy called from said that my trailer was ready for pick up at that location. I was confused and contacted the other store which confirmed they also had my trailer ready. When I arrived at the store for pick up, I followed in two other vehicles and was inside a storage area secured by a locking gate. When I tried to exit, it wouldn't open. I called the store and they allowed me to exit. When I mentioned that the signage was poor and that is how I inadvertently entered following the other cars, I was rudely scolded by the employee. It was all downhill from there. The two employees were rude and not very patient. I tried to give honest feedback about the signage and one employee pointed to a sign in the window. Well, in my opinion, the sign is hard to see from the entrance coming in from a very high traffic area. So he can stick that sign you know where. I didn't appreciate the sarcasm or his rudeness. I recommend termination.

Richard B. en

Grado:

The employee at this facility who was the manager was less than friendly or welcoming. The gentleman was the manager I believe and due to his inability to be cordial was offensive to say the least. I will be doing what I can to get the word out on social media if I get a “ canned” response from you. My video speaks volumes..

Linnea L. en

Grado:

El cliente no dejó un comentario.

Lisa W. en

Grado:

The two men behind the counter were very nice and accommodating. The whole experience today was fantastic! Thanks!

GEORGE T. en

Grado:

Great customer service!

Brett H. en

Grado:

Excellent h customer service start to finish!

Kenneth M. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Sandra P. en

Grado:

The truck was available immediately, great customer service.. no problems..!

Tom R. en

Grado:

Nothing

Heidi K. en

Grado:

The trailer was as old as me and beat up a little and there was an overnight rainstorm and not a single drop leaked into the trailer, despite it being well worn and torn. Good job service techs/mechanics. I had a new penske truck leak in the rain but Uhaul never leaks. Thanks for that.

Stanley S. en

Grado:

El cliente no dejó un comentario.

Edmund K. en

Grado:

This guys are very professional, helpful. Very happy with their service each time I'm here, Have been here already several times. I also rent a storage unit here, Recommended. Nothing to change,

Andrew A. en

Grado:

Quick drop off. Did not go inside. The gentleman met me outside, was friendly and unhooked the trailer, and I was on my way. Well done!

Elizabeth B. en

Grado:

El cliente no dejó un comentario.

Scott S. en

Grado:

El cliente no dejó un comentario.

Allen W. en

Grado:

El cliente no dejó un comentario.

Rolland W. en

Grado:

Customer Service Rep was rigid and unaccommodating...

Jennifer H. en

Grado:

I've rented many U-haul trucks and this location is by far the best. I always come back to these guys. NO complaints!! The guys that work there are awesome! I'm always treated well, they are professional, respectful and kind. I alway feel comfortable and listened to. I always leave feeling good about doing business with this company.

Morgan B. en

Grado:

For me the convenience of being able to rent from my mobile device worked well for my situation. I needed the truck at a time when the facility was not open and being able to use my phone to pick it up was amazing.

Rodney I. en

Grado:

El cliente no dejó un comentario.

Dennis W. en

Grado:

Customer service is amazing. Good people with good prices. Thank you

Mike B. en

Grado:

El cliente no dejó un comentario.

armando F. en

Grado:

El cliente no dejó un comentario.

jennifer B. en

Grado:

We came after hours and the guy noticed us and came out which was nice

Benjamin B. en

Grado:

El cliente no dejó un comentario.

Brett H. en

Grado:

Unclean van bed, broken glass, debris. Office is dated and tired. There are many modernized alternatives out there now with similar or better pricing. Great staff thou... efficient and friendly

Marc P. en

Grado:

El cliente no dejó un comentario.

Teri H. en

Grado:

Great Friendly Helpful Service! I will be using this location again!

Scott H. en

Grado:

El cliente no dejó un comentario.

randell N. en

Grado:

El cliente no dejó un comentario.

GARTH D. en

Grado:

El cliente no dejó un comentario.

Lorna T. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

Miss charged per mile. The insurance that is all but forced on you. And the cost for across town rental for 3 hours is insane... Will never use uhaul again.

James W. en

Grado:

El cliente no dejó un comentario.

Rachel S. en

Grado:

Charged me a mileage fee that shouldn’t have been. The mileage on the odometer at pick up was wrong, I disputed it upon pick up. But yet still was charged based on the wrong odometer reading.........

Steven H. en

Grado:

El cliente no dejó un comentario.

Daryl M. en

Grado:

El cliente no dejó un comentario.

Lauren B. en

Grado:

Very efficient. The rep met us outside right when we pulled up and handled everything within just a few minutes.

Gary M. en

Grado:

El cliente no dejó un comentario.

Katie K. en

Grado:

El cliente no dejó un comentario.

Steven A. en

Grado:

My customer service reps were fast and friendly. They answered all my questions and were able to get me a bigger truck than I asked for online. I was able to get my moving done twice as fast because of their great customer service.

Anatolii P. en

Grado:

El cliente no dejó un comentario.

Yuehua G. en

Grado:

El cliente no dejó un comentario.

Luis C. en

Grado:

One of the Dolly’s wasnt great. Other than that, great service and experience

David G. en

Grado:

Scheduling with the female area dispatcher on the day before pickup was a disaster. If I had an option I would have cancelled the truck. 1st. Truck was not available at the agreed pickup location. 2nd. I was arriving from the south, and the alternate pickup location selected by the dispatcher was 10 Miles east. 3rd. Dispatcher offered to provide me 50 extra mile (which I did not need) for my inconvenience. 4th. Numerous other pickup locations wee available within 10 Miles south (any of which would have eliminated my inconvenience and would have been the same for U-Haul), but the dispatcher insisted on the location she selected and was going to charge me $200 extra to pickup the truck at one of the alternate locations. In conclusion, her customer service skills were awful and she was unwilling to discuss an option that would have been a wash for U-Haul while benefiting me, the customer. Provide vehicles with full fuel tanks, then require renters to return tanks full.

don B. en

Grado:

El cliente no dejó un comentario.

Laurie M. en

Grado:

Log in customer's cell phone number when given the first time Don't rely on old contact information from a previous transaction for a customer.

Jon M. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

Everything was nice and the staff were great. Only detraction, the office was a bit small and dated... maybe an update. But I'm cheap, so I'm ok with an old office if this would keep the prices low.

David G. en

Grado:

El cliente no dejó un comentario.

Dennis W. en

Grado:

Amazing customer service. Jordan and Tony were terrific. Thank you guys. We will use your business again!

James L. en

Grado:

There is nothing that could have made my experience better. Everything was great and the staff was very helpful. Thanks additional self storage for a good experience.

James H. en

Grado:

Great and easy customer service!

audrey N. en

Grado:

Representative was fantastic! He was there as I exited the vehicle to inspect it and I was on my way in a few short minutes! Very nice guy, Great experience overall!

Melanie S. en

Grado:

Clear instructions for after hours drop off

Renee M. en

Grado:

They had great customer service answered all my questions. I was in and out

Gary S. en

Grado:

Coming from the north the drive way could be visually better. It almost looks like you should take the entrance to the next door business parking lot.

Veronica F. en

Grado:

El cliente no dejó un comentario.

Mike H. en

Grado:

El cliente no dejó un comentario.

Tina L. en

Grado:

El cliente no dejó un comentario.

Charles V. en

Grado:

El cliente no dejó un comentario.

Steve L. en

Grado:

Great service. The gentlemen on site was knowledgable and helpful. I had no problems picking up or dropping off the vehicle trailer.

addam C. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

El cliente no dejó un comentario.

David Z. en

Grado:

Drove 6 Miles. Put $10.00 gas in tank and guys still charged me $9.00 gas. The tank was not full when I picked it up. Park they truck two different directions and gas tank reads different The guy that handled it always adds charges. Seems like he is on commission. Other guys don't add on extra fees

Phillip W. en

Grado:

Only issue is this location is hard to get into based on their address.

David Z. en

Grado:

El cliente no dejó un comentario.

Doug B. en

Grado:

El cliente no dejó un comentario.

Jill L. en

Grado:

Nothing, Jordan and co-worker were excellent with information and very kind. I would recommend uhaul and Additional Self Storage to anyone. Thank you.

Johann S. en

Grado:

Customer Service Representative was very professional and friendly.

Morgan B. en

Grado:

El cliente no dejó un comentario.

Sergey B. en

Grado:

El cliente no dejó un comentario.

Kimberly J. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

william Y. en

Grado:

El cliente no dejó un comentario.

JAMES G. en

Grado:

Do the same as your doing

Rebecca D. en

Grado:

I Was treated very well would recommend this place

Brent W. en

Grado:

El cliente no dejó un comentario.

Christine H. en

Grado:

El cliente no dejó un comentario.

Kyle I. en

Grado:

The app sucks. I was on a one way deal which wasn’t clear. And photos don’t take 1/2 the time

Leanne H. en

Grado:

Not a thing. The employees at this location are so great to work with and help with whatever your moving needs are. They were professional yet friendly and are very knowledgeable about moving needs. This is a great place to rent from for when you need equipment for moving..

leslie W. en

Grado:

El cliente no dejó un comentario.

Dan S. en

Grado:

Lower the daily rate and the mileage rate especially when needing a truck for more than 1 day. Thanks

Carl W. en

Grado:

El cliente no dejó un comentario.

Sally M. en

Grado:

El cliente no dejó un comentario.

Randy O. en

Grado:

I was very disappointed that I wasn't told it would have been so much cheaper (less than 1/2 of what I was charged) if I had rented from my destination for 1 day. I never needed or asked for a 2 day rental.

Rickey S. en

Grado:

El cliente no dejó un comentario.

Ronald P. en

Grado:

El cliente no dejó un comentario.

Sonda P. en

Grado:

El cliente no dejó un comentario.