Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

377 reviews

505 SE Hearthwood Blvd   Vancouver, WA 98684

(360) 356-1660

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(360) 356-1660

505 SE Hearthwood Blvd
Vancouver, WA 98684

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Young lady at the desk was very friendly and fast. I was in and out in no time thank you.

Kimberlee P 
Rating:
5.0

The staff is very helpful and friendly. The experience so far is outstanding. Will highly recommend Additional Storage on Hearthwood.

Carrie G 
Rating:
5.0

Excellent promp service

Roy B 
Rating:
5.0

Customer did not leave a comment.

Teresa B 
Rating:
5.0

Customer did not leave a comment.

Claudia P 
Rating:
5.0

Customer did not leave a comment.

Patrick O 
Rating:
5.0

جيد

Nabil Q 
Rating:
3.0

Charged for fuel when it was returned fuller than when picked up.

jeananne e 
Rating:
5.0

My husband usually rents UHAUL's every once in a while. This was my first time doing it, as he was out of town. The person in the office was helpful and he helped me. It was a nice experience. :)

Joy B 
Rating:
5.0

Customer did not leave a comment.

MARTHA C 
Rating:
5.0

Customer did not leave a comment.

Ian R 
Rating:
5.0

it was fine

Louis R 
Rating:
3.0

Customer did not leave a comment.

Lori S 
Rating:
5.0

Great service. Truck was clean & in good running condition. I'll be using this location for future rentals

Shawn C 
Rating:
5.0

Very professional and personable employees. Clean products and environment. Will be using again!

Bridget M 
Rating:
5.0

One of the best UHaul/rental experiences I've had. Super easy, friendly and quick! Will definitely use this location again for my next UHaul need.

James A 
Rating:
5.0

No changes are needed. The associate at the location where I picked up the truck was very helpful and informative to our needs. Thanks!

Luisa R 
Rating:
5.0

Customer did not leave a comment.

Russell F 
Rating:
5.0

Customer did not leave a comment.

Philip A 
Rating:
5.0

Nothing. My truck was waiting for me. Inside I had the dolly and blankets I ordered. Renting a UHaul from Additional Self Storage LLC was the best I would recommend renting from here every time. Thank You UHaul.

Duane P 
Rating:
5.0

Very easy to rent and return.

Mark D 
Rating:
5.0

The service was great no improvement needed

Roland E 
Rating:
5.0

Customer did not leave a comment.

Denise C 
Rating:
5.0

Front desk was friendly, rental was easy, truck was clean.

Robert W 
Rating:
5.0

Keep Stephen. Turned my nightmare into av calm experience

Shilako M 
Rating:
4.0

Customer did not leave a comment.

Grace W 
Rating:
5.0

Customer did not leave a comment.

Arvin L 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

The guy working was incredibly helpful and super professional I’d highly recommend

CHRISTOPHER Y 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
4.0

Customer did not leave a comment.

Lupe M 
Rating:
5.0

Clerk was very friendly. Thank you... It made moving less stressful.

Brian B 
Rating:
5.0

Customer did not leave a comment.

JADE E 
Rating:
5.0

Customer did not leave a comment.

Helene J 
Rating:
5.0

Good from start to finish! Thank you!

Julie S 
Rating:
4.0

none

Phyllis F 
Rating:
5.0

Customer did not leave a comment.

tesfahunegn a 
Rating:
5.0

Customer did not leave a comment.

Stephen N 
Rating:
4.0

Customer did not leave a comment.

Virginia M 
Rating:
5.0

Customer did not leave a comment.

Rosana P 
Rating:
5.0

Customer did not leave a comment.

HALEY P 
Rating:
5.0

The vehicle was a little old and I felt like I was fighting to get up to speed sometimes. But besides that, everything went smoothly. The check in process was painless and the truck was clean. Thanks!

Colin P 
Rating:
5.0

Customer did not leave a comment.

Penny S 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Customer did not leave a comment.

Rosana P 
Rating:
5.0

Keep up the great work of going above and beyond for customer satisfaction and safety. Thank you Stephen for your patience and your help.

Jean M 
Rating:
5.0

Customer did not leave a comment.

Jesus H 
Rating:
5.0

Awesome service...thank you so much!

Traci L 
Rating:
5.0

The manager was very friendly and explained everything. I would you you guys again. Thank You

James H 
Rating:
3.0

Customer did not leave a comment.

Linda J 
Rating:
5.0

Excellent customer service and cleanliness. We always rent from here when we need Uhaul.

THO H 
Rating:
5.0

Customer did not leave a comment.

RICARDO M 
Rating:
4.0

Customer did not leave a comment.

ORENTHAL J 
Rating:
5.0

Customer did not leave a comment.

FRANK F 
Rating:
5.0

Customer did not leave a comment.

JADE E 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

The woman that checked me in was friendly and helpful. The truck was prepared and ready to go when I arrived. I appreciate the hard work put in at this location. Thank you.

Robert A 
Rating:
1.0

Well, the truck was clean and everything was fine but being immunocompromised I did not feel safe at all! Here in WA State we have a mask mandate! The mask sign was low on the door and not legible. The employee had on a modified mask that was almost completely transparent and he wore it below his nose. This pandemic is not a joke and he is not taking it seriously! Had he been following all protocols I would have given 5 stars. However, due to the ridiculous and childish behavior exhibited by him not wearing an approved mask nor it being worn properly I would honestly give zero if I could!

DAWN D 
Rating:
5.0

Customer did not leave a comment.

JADE E 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

MEREDITH P 
Rating:
3.0

Change the office air conditioner’s filter because the office stinks -definitely doesn’t smell like it’s been disinfected….especially with covid. Good for thought

MERESSA A 
Rating:
5.0

Very close to the apartments. Glad this feature was added to this location.

Travis H 
Rating:
5.0

Customer did not leave a comment.

ALFRED H 
Rating:
5.0

Customer did not leave a comment.

EUGENE C 
Rating:
5.0

My storage location also. Can't wait till things get back to normal and can.pick up equipment more local.

RICHARD G 
Rating:
5.0

Russ was extremely helpful, and the process went smoothly. Would highly recommend! Thank you for making our moving experience a pleasant one!

SHANNON M 
Rating:
5.0

Customer did not leave a comment.

HALEY P 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
3.0

Customer did not leave a comment.

Caitlin A 
Rating:
5.0

Please advertise this location more! Service was above and beyond, facility and equipment were beyond expectation for cleanliness and preparedness

JOSEPH S 
Rating:
5.0

Customer did not leave a comment.

Katie W 
Rating:
5.0

Thank you for answering all my questions and watching over my belongings and providing extra your storage lock, with my lock to extra secure my stuff and my son's stuff and my grand babies stuff. Thank you again, I appreciate your service to your storage tenants.

Rachel F 
Rating:
5.0

Agent was very friendly and made this experience very easy...

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

Colin S 
Rating:
5.0

Customer did not leave a comment.

Jill R 
Rating:
5.0

Customer did not leave a comment.

Chad S 
Rating:
5.0

The truck got cleaner when I finished

Mark M 
Rating:
5.0

I had to cancel and reserve more than once due to complications. Stephen was gracious and helpful throughout the ordeal....

Terrence Z 
Rating:
5.0

Amazing help

Jason E 
Rating:
5.0

Excellent experience, would recommend.

REX E 
Rating:
2.0

Better staff quicker check out

heather s 
Rating:
5.0

Both Steven and Tyler were helpful and professional. Went very smoothly. Will use location again.

Mona J 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

Stan B 
Rating:
5.0

Customer did not leave a comment.

Garvin O 
Rating:
5.0

Nothing. The experience was quick and easy.

Charles S 
Rating:
5.0

Customer did not leave a comment.

TRACI L 
Rating:
5.0

The staff at this location is wonderful. Such nice people.

PATRICK B 
Rating:
5.0

Stay the same.

mark b 
Rating:
5.0

Customer did not leave a comment.

Joann L 
Rating:
5.0

Customer did not leave a comment.

Laura B 
Rating:
5.0

Sweep uhaul and clean ramp. Ramp was coated in mud and dirt.

Tighler W 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
3.0

The location is fine for a storage facility. It is not fine for returning a uhual due to the narrow entrance. There is not enough room to drive a truck if there is another vehicle of any size leaving or entering the facility

Steven T 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Easy! Friendly service

Temple D 
Rating:
5.0

Customer did not leave a comment.

RICHARD F 
Rating:
5.0

Nothing!

Sut O 
Rating:
5.0

Customer did not leave a comment.

Trevor_Schindler S 
No reviews have been submitted for this location.

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