Customer Reviews for Additional Self Storage LLC
(Distribuidor de U-Haul del vecindario)

844 comentarios

16300 NE 15th St   Vancouver, WA 98684

(360) 944-3540

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(360) 944-3540

16300 NE 15th St
Vancouver, WA 98684

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Outstanding customer service!

James S. 
Clasificación:
5.0

Excellent experience. Professional and friendly staff.

Edward S. 
Clasificación:
5.0

Very friendly and helpful staff!

MEREDITH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yosbel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

Not a thing. These folks did an outstanding job and were a pleasure to deal with!

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orville B. 
Clasificación:
5.0

Thank you !!!!

Salvador T. 
Clasificación:
5.0

Hello, I was except to see my bill. But I haven't seen any amount of money you charge me

Hadton N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance L. 
Clasificación:
5.0

Browns we're amazing from start to finish

AKHIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT STEVEN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

Replace trucks before the suspension goes out.

JOHN P. 
Clasificación:
5.0

The Uhaul check in and check out using the phone was a bummer. App still has severe problems just like last time I used it. Takes forever for the app to work, won't upload pictures, stops working. Either fix it or ditch it. If it had not been for the office people, I would not have gotten the truck I rented.

Laura B. 
Clasificación:
3.0

The truck was fine except the rear sliding cargo hatch was extremely difficult to open and shut. It was very poorly maintained.

MARK K. 
Clasificación:
5.0

Nothing, these ladies were amazing! Thank you.

BARBARA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

The staff that got us set up were not only helpful, but very engaging and entertaining!

GREGORY L. 
Clasificación:
5.0

Nicole was very personable and considerate in providing excellent service.

CHARLES A. 
Clasificación:
5.0

Great Service. Clean Truck. Convenient Location.

ERIC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Be sure to tell people that they only have an hour to pick up a truck rental

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ANDREW E. 
Clasificación:
5.0

When given the code for the lock box, it was 3 digit and vertical. The code I was given did not work until I reversed it using the first number on the bottom, which sea counter intuitive. This was confusing and should be more clear. After that, everything was good.

Michael D. 
Clasificación:
5.0

Efficient, friendly service, thanks.

STEVEN M. 
Clasificación:
5.0

Quick sign up, drop off. Excellent service.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL LEWIS B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER ALAN L. 
Clasificación:
5.0

The woman who was working was amazing

PATRICIA A E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY H. 
Clasificación:
4.0

Fix the app so that it identifies the location. And be honest about the cost from the get go. I was not made aware of the $5 tax until the final receipt. I had not accounted for it in my bid because it was not in original quote. Very disappointed.

John P. 
Clasificación:
2.0

I was charged 25 dollars for the cleaning fee. I swept the back my self and was still charged. I called twice to ask about the charge and was unable to speak with someone.

ULISES S. 
Clasificación:
4.0

The whole online contactless process sucked! I had to take several pictures, had to submit pics of my drivers license twice, pics of me 3 times.... took almost 45 minutes to get the keys after I got to the place. I am not happy with this service at all and will not recommend getting a truck via this process.

kelly M. 
Clasificación:
5.0

I did the mobile app version but it was simple and easy and was even running a little late meaning less then half hour and they covered us and had our back even though another family was coming in for it. They made sure that family had it in time and nice and perfect!

Sarah H. 
Clasificación:
5.0

Always friendly and helpful staff - thanks!

TIMOTHY K. 
Clasificación:
5.0

the truck was a total gas hog, the transmission was slow to shift needing to go above 3000 rpm to shift, only got about 3 mpg, that truck needs to be fixed. the truck was clean and the staff was most helpful, the truck is a dog.

DAVID CHARLES H. 
Clasificación:
5.0

Very organized and safe location

Julie H. 
Clasificación:
5.0

The dolly and bag in the truck need to be removed. It causes safety issues when loading and takes up space the was paid for by the renter of the truck.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
3.0

Took an hour to figure how to get the keys I'm older and not really good with on line stuff

Desiree B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
2.0

They didnt help with the loading of my car on the tow bar. So I had trouble with it all through my trip. They told me I had to do it myself which I had no idea how to do it. I think uhaul should had helped with the process

Diana C. 
Clasificación:
1.0

They charge me for an extra day (24hrs) $39.00 for returning the truck 3 hrs late. The truck was reserved for someone else the next day, which I was aware of because the sales person told me at checkout. The truck was due at 4:30pm but due to some mess up at the storage unit (not Additiona Self Storage fault) I returned the truck by 8:20pm. The next day, Additional Self Storage rented the truck out to the person that had reserved it for that day and charge me as well for a whole 24hrs.

Benjamin F. 
Clasificación:
5.0

Needs a few more parking spaces.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman T. 
Clasificación:
5.0

Not really sure what to improve on, everything was very nice and pleasant.

Martin B. 
Clasificación:
5.0

Everything was great. The owners were extremely friendly and very helpful!

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank W. 
Clasificación:
5.0

Friendly staff, nice place to rent.

Matthew S. 
Clasificación:
2.0

The lady seems not to care if she gets the business or not. Overall the people work there just don't seem to care

Nikki W. 
Clasificación:
5.0

They were so nice to deal with and they didnt have my time needed so they searched for me. I went with them and just adjusted my time.

steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Can't think of anything.

Gordon M. 
Clasificación:
4.0

The people who run this facility are professionals and their experience helps all who don't know anything on moving. We have rented from them twice and will always be a customer.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
5.0

Continue giving the great customer service that you showed me today.

Carole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun C. 
Clasificación:
5.0

Nothing. Everything was great! The staff went above and beyond to help us. ¡Gracias!

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis N. 
Clasificación:
5.0

Great customer services and very friendly staff.

Joshua A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather G. 
Clasificación:
4.0

The desk woman was very nice.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

They make it easy.

Norman T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

Perfect experience.

Brent W. 
Clasificación:
5.0

Both of the associates in the pickup and drop off were excellent! They were both very friendly and professional. I was in and out quickly and the equipment worked great.

Tim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

nothing, the best I have had of all the times I have renter form U-Haul

Dennis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia H. 
Clasificación:
5.0

Absolutely helpful staff and friendly and knowledgeable.

Thor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
4.0

Staff was courteous, my only issues were with the online check-in process being cumbersome and slow, and that there was no available parking anywhere near the rental location.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
1.0

I will never use U-Haul again those people stole $10 for me said it needed for gallons on 24 miles your company's just a bunch of garbage people worthless piles of crap and I will tell everybody not to go to U-Haul never go to U-Haul I will never again and I got to move at 9 months but I won't be using your freaking company the dirty filthy disgusting always stealing a couple bucks huh I hope you go bankrupt which I know you're going to with the recession you work was piles of garbage I would never ever recommend unless you want to get money stolen from you they're just shysters always trying to get one little bucks so they can make you gay I can't wait till I tell everybody that you suck never again never again worthless company

dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P. 
No se han enviado comentarios para esta ubicación.

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