Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

264 comentarios

11300 NE 28th St   Vancouver, WA 98682
(Located EAST of 112th Ave)

(360) 450-4788

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
Horario especial
  • 12/24/2022: 10:00 a. m. - 2:00 p. m.
  • 12/25/2022: cerrado
  • 12/31/2022: 10:00 a. m. - 2:00 p. m.
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(360) 450-4788

11300 NE 28th St
Vancouver, WA 98682
(Located EAST of 112th Ave)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
Horario especial
  • 12/24/2022: 10:00 a. m. - 2:00 p. m.
  • 12/25/2022: cerrado
  • 12/31/2022: 10:00 a. m. - 2:00 p. m.
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience, staff very helpful everything worked out perfectly

KAMAL S. 
Clasificación:
5.0

Check window washer fluid , corporate should buy remote passenger mirrors as Interesting by hand it's sub optimal. Also, I thought it was weird not having a rearview camera as I was mandated by the DOT department of transportation for normal cars the last 10+ years I guess not for rental passengers Vehicles.

andrew P. 
Clasificación:
5.0

Great

GABRIEL S. 
Clasificación:
5.0

This is my fave location. Great customer service and friendly staff!

Pamela A. 
Clasificación:
5.0

Outstanding friendly service, thank you.

Kevin R. 
Clasificación:
2.0

This is a two-part feedback: The Andresen location's customer service was not good. The truck wasn't available and I was instructed to pick it up at another location. I asked for the $50 "guarantee" refund. The individual didn't know who would be generating that and called the new location to verify. She was told that the Andresen location would apply the refund. When she got off of the phone she didn't know how to request the refund, and then told me that it would be done...for me to go pick up the truck at the Burton location. I asked for proof that I would in fact receive the refund. She got flustered and said that she knows it'll happen because she was looking at it on the screen. That couldn't have been the truth because she didn't do anything after getting off the phone. I reiterated that I needed a receipt before leaving the store. She rolled her eyes and asked for Maddison's help. I overheard her describe the situation as me being a trouble-customer, so I interrupted -- to expedite the true issue, reminding them that I was going to be late to the new location if the matter wasn't resolved quickly. Maddison pointed at me and with a raised voice said; "HOLD ON!" and continued listening to the individual (didn't get her name...Hispanic female). Maddison approached the computer at the counter and asked for my name and tele number. Only when my daughter walked up did Maddison drop her attitude, finally saying that she apologized for the truck not being available. I let her know that that actually wasn't my concern. She said, "What's your problem?!" I then said that I would be reporting her. She got real nice after that. -- Generated the refund, but couldn't print the receipt, and didn't know how to "prove" that it was requested. I asked if I could take a picture of the screen for proof of pending refund. I did. Shortly after leaving the store I received an E-mail with details of the generated refund. And so, all of that chaos, why? A bit of need-to-know training would have prevented the run-around. The originating location generates the refund. The refund receipt is automatically sent via E-mail to the customer. The customer isn't always right, but the customer is the one paying for the service and product. That is key. Personal employee-feelings really don't factor in, with preventable escalations... Part two: The Burton location had the truck waiting for me. Excellent customer service, but truck wasn't clean and the (immediate) prior customer's rental receipt was still in the truck. I have never had a similar experience with UHaul.

Pamela A. 
Clasificación:
3.0

Make check in faster

KRISTEN C. 
Clasificación:
5.0

Representative was very nice and friendly during unfortunate circumstance. Vehicle was not returned on time by renter so my 10:00 reservation was almost 11:00. He kept his cool and was very professional.

Janet P. 
Clasificación:
4.0

The truck had the Check Engine Light on. This facility could not resolve the issue and I was directed to go down the street to a dealer location to get it looked at. Not really the location's fault.

LaMar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin J. 
Clasificación:
5.0

Good customer service, friendly and informative.

Aimee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

Front desk person was very friendly and helpful, was also flexible with returning the equipment I used. Great location.

Dreshaun M. 
Clasificación:
5.0

Mrs. Ham. ( ugh I can't remember her 1st name ) she was AWESOME !!! 👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟🌟🌟🌟🌟🌟

GARY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
3.0

Great customer service!!!

Adam M. 
Clasificación:
5.0

Really professional

Oleksandr G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A. 
Clasificación:
5.0

Take a picture with my camera from the website did not work.

Paul D. 
Clasificación:
5.0

The truck was very clean. The person that helped me was very friendly. The location was very clean. Thank you I will rent from this location again.

Michael E. 
Clasificación:
4.0

Jenelle is the most helpful, nicest, understanding, calming person. I was in a panic because I had to get out of my house by a certain date and was scrambling to get things done. When I went to rent the U-Haul, she was an angel. Every time i had to call and talk to her, she is oils calm me down.

DEBRA K. 
Clasificación:
5.0

Staffed and they were very helpful

Kenneth R. 
Clasificación:
5.0

Easy. I reserved the truck ahead of time. I did have to pick it up at an alternate location but it was not far. The truck was easy to maneuver and drive. Good experience.

Diane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bogdan A. 
Clasificación:
5.0

Final cost was way more than I thought it would be. Even though I filled has to what it was supposed to be, I was was charged $22.50 to make the gas tank over what required. I was charged over $165.00 for a 15 ft truck from 10:30am to 4:00 pm same day. Totally unacceptable!

Shelley G. 
Clasificación:
5.0

Very friendly and professional employee made the transition a breeze Thank you

Kim K. 
Clasificación:
5.0

Cab smelled of cigarettes but otherwise was clean. The truck worked out fine.

Dave M. 
Clasificación:
5.0

The only thing that was bad is the truck did not have a radio. Something to relax after a move. Everything was great with the truck.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahriah H. 
Clasificación:
5.0

Great customer service. Was in and out quickly, very helpful.

CAITLIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE C. 
Clasificación:
5.0

I can't think of anything for improvement, guys guys are doing awesome job, Thank you.

BALTAZAR L. 
Clasificación:
4.0

The truck identification stated as right front, it should say the cab top right… That's all. Everything else was great!

Jeffrey D. 
Clasificación:
5.0

Thank you to Jenell Ham for helping me me out she was kind and empathetic to my needs. The treated me with respect and was very informative to all my questions. She went above and beyond all expectations. Thank you again

Karan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARUN JOE J. 
Clasificación:
3.0

Told help I was going to keep appliance Dolly for several days. I got a horrible scathing message telling me if I didn't return it I'd be charged with theft: if things weren't bad enough moving by myself, that made me feel like a criminal. Very embarrassing.

Cynthia A. 
Clasificación:
5.0

The person who helped me was very kind and helpful. The truck worked great and it was easy to set everything up online.

TED H. 
Clasificación:
5.0

Everything went smoothly, thank you

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabatha P. 
Clasificación:
5.0

Everything was fine! Shawna was great and quick to offer anything helpful. Overall great service!!

HERBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEL A. 
Clasificación:
4.0

Very friendly. Easy check out!

Andrea S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BIFF B. 
Clasificación:
5.0

They were amazing and I would so recommend this location because of how awesome they were!!

CHRISTOPHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

Awesome staff and so helpful!

DARREN B. 
Clasificación:
5.0

Very friendly staff!

Celeste J. 
Clasificación:
5.0

The mobile check in did not work at all. Very glichy and completely unable to upload pictures. Thankfully someone at the the location was able to manually check me in otherwise I would have been completely out of luck.

Tristen A. 
Clasificación:
5.0

Aside from the blatant disregard for customers time and money from actual uhaul over the phone this location was amazing the manager there is amazing and she did everything she could to rectify everything uhaul did wrong

shea H. 
Clasificación:
5.0

Everything was easy peasy, if I can do it anybody can.

Lisa S. 
Clasificación:
5.0

This location should be suggested for the area above all others. The customer service was outstanding and I will not go anywhere else from now on.

Michael B. 
Clasificación:
5.0

The lady that helped us was very nice and helpful she was great I will from now on only use her.

Katelyn T. 
Clasificación:
5.0

I reserved a 26 ft truck one-way for a 66 mile move. The reservation was made with your NE 117th, Vancouver, WA location. I've rented through them several times & was pleased with my experiences. This time, they had to refer me to another location close by because they didn't have the truck at their site. We went to your location near NE Padden Parkway at NE 78th Street & NE 52nd Ct., Vancouver, WA. We were unable to locate anyone to help us. Numerous phone calls later, Jordan at the 117th site, located another 26 footer at 11300 NE 28th Street. In the end, we spent at least one and a half hours before we got able our truck. A very frustrating & time-consuming experience.

Joan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

Super quick and easy. Staff was great!

Krystal M. 
Clasificación:
5.0

Great service very nice people appreciated the convenience of the location being so close by as well

Isaac P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal W. 
Clasificación:
5.0

The manager at this location (I forget her name) exhibited exceptional customer service. She explained my contract in detail very quickly. She informed me of current rental specials. I was very pleased with my experience here. I will highly recommend this location to others

Angela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
1.0

They said we damaged the side when we didn't. We dropped it off just how we left it. Nothing happened to it while in our possession. We have used rental trucks many times but never had this happen. Never again. I heard not to use this location. Never again

Chuck C. 
Clasificación:
1.0

On line experience doesn't work. Cost my company hundreds of dollars. Looking at filing a small claims court claim against u-haul and publicising it.

Marshall P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
5.0

The staff at this location are great. Very helpful and efficient.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Everything worked out great!! Thank you for have a convenient location.

Benjamin W. 
Clasificación:
5.0

Nothing to improve on

Jonathan W. 
Clasificación:
2.0

Team member was not prepared for pickup. However, she did waive any and all additional cost after some convincing that we were in fact supposed to drop off there.

Jennifer D. 
Clasificación:
5.0

I can't think of a thing; very friendly and efficient process!

Edward K. 
Clasificación:
5.0

Loved the staff! So hard-working and friendly. Always seemed to greet me with a smile and answer even my dumbest questions with grace.

Kelly R. 
Clasificación:
5.0

Very accommodating when the original size truck was miscommunicated. Appreciated the service we received!

gary W. 
Clasificación:
5.0

Keep up the good work

LAMONT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas E. 
Clasificación:
5.0

The service was friendly. The van I requested was easy for me to drive. And the return process was easy. Thank you!!

Lola B. 
Clasificación:
5.0

the photo of ID did not work well. Had to reenter all via computer. rep was super nice tho

Christie J. 
Clasificación:
5.0

Friendly employee... made my rent process easy and smooth

Nour E. 
Clasificación:
4.0

I did the self service process of picking up and returning and it was very easy and fast. This location had the truck parked and ready to go.

Lauren V. 
Clasificación:
5.0

The office manager was so amazing, we appreciate the attention and assistance with our rental. Excellent location to rent a uhaul. Thank you so much, The Perry's

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Detrik B. 
Clasificación:
5.0

Okay just the way it is

Phal C. 
Clasificación:
5.0

The sales clerk was exceptionally nice. Very professional and very helpful, a pleasure to work with.

Pamela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri D. 
Clasificación:
4.0

El cliente no dejó un comentario.

theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha H. 
No se han enviado comentarios para esta ubicación.

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