Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

257 comentarios

11000 NE Burton Rd   Vancouver, WA 98682
(Burton Rd WEST of 112th Ave)

(360) 524-0864

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
Horario especial
  • 12/24/2022: 10:00 a. m. - 2:00 p. m.
  • 12/25/2022: cerrado
  • 12/31/2022: 10:00 a. m. - 2:00 p. m.
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(360) 524-0864

11000 NE Burton Rd
Vancouver, WA 98682
(Burton Rd WEST of 112th Ave)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
Horario especial
  • 12/24/2022: 10:00 a. m. - 2:00 p. m.
  • 12/25/2022: cerrado
  • 12/31/2022: 10:00 a. m. - 2:00 p. m.
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

your delivery site for return was terrible. we have a site a quarter mile up the street. to use it your quote was $3000+. instead you told us Chelan 60 miles away. had to hire someone to follow & drive me back. home. i think a refund of the $300 is proper

PAUL B. 
Clasificación:
5.0

Nada

Mike H. 
Clasificación:
5.0

Don't put signs in truck saying save 25 by returning truck swept out

Celeste P. 
Clasificación:
5.0

Tyler was amazing, so quick and friendly!!

Megan M. 
Clasificación:
5.0

At the last minute, I received a call that I had to select another location since my requested truck was not available. At first, I was not happy with the inconvenience. However, I was extremely impressed with the gentleman that helped me out when I went in to pick up my rental at the new location. I was actually an hour early and arrived just as they opened. He said that it was no problem and began helping me before he even made himself a cup of coffee. He was extremely polite, pleasant, and patient with me. He made my whole experience worth recommending his location to friends and family. I will use him again even though there is a closer U-Haul location to my house. Excellent customer service!!! Mark

Mark P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evelynn S. 
Clasificación:
5.0

Easiest process ever. Getting details via text was nice, too.

Rebecca E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Van D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
3.0

make online pick up easier. you wasted 4 precious hours this weekend by keeping me on hold when I had an issue.

Keith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denora M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena B. 
Clasificación:
3.0

Be more prepared and informed and quicker.

Amber P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie T. 
Clasificación:
5.0

I can't think of 1 thing that would have improved the online website, which was very easy to use, with everything clearly laid out & explained. Additionally, being able to rent a truck at the storage facility was a HUGE plus, as I didn't need to run around to 2 different places & run up my mileage costs! When I arrived at the storage facility to pay for my storage unit & pick up my truck, the customer service representative, Tyler, was excellent! Got me set up with my truck & storage unit, emailed me documents & receipts for my digital records, as well as printed copies, & was very friendly & personable, while still being professional. Halfway thru my move, I realized I'd need a larger storage unit, so I called the facility, & Tyler explained the price changes, & then completely rearranged my reservation so I got the larger unit, which I really, really ended up needing! Just an excellent experience, all around! And, no, I'm not related to anyone at this facility! Honestly, they were just truly exceptional! :-D

Christina F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

All is well, good day.

Michael M. 
Clasificación:
1.0

I am not happy for two reasons. I have rented 5 U-Haul in the last month. All vehicles I have followed guidelines and filled the fuel to expectation. This last truck, would not show gas line when filling and I ended up paying for over 20 gallons instead of 5.6. I will post and share how inconsiderate and uncaring you are when you owe someone instead of being focused on someone owing you. Not happy. Also, where I purchased, I called and advised I was running 30 min late for pickup, she told me she was changing my pickup time. When I delivered, he said I was late! So not cool, because the girl did not do what she said, I could have been over charged. I signed, but I could t see! I trusted her. Not good!

Teresa C. 
Clasificación:
5.0

Friendly service and helpful as well

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LELAND I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LELAND I. 
Clasificación:
3.0

The location was OK, however the access to nearby gas stations for re-fueling was limited due road design. The person managing the rental was very friendly and pleasant to work with.

WILLIAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAN H. 
Clasificación:
1.0

Customer service: not explaining well on charges , should have outline handing about charges. Not have parking spot for customer.

Thoa L. 
Clasificación:
1.0

Worst experience I have ever had with U haul, or any rental location in my entire life. I booked a 10ft moving truck online, one way from Vancouver to Astoria, OR and was unable to confirm the rental so I called U hauls customer service hot line and spoke to a representative who confirmed my rental truck. She tolde it was at a specific location, confirmed the price would be $19.99 plus $1.08 permile. I asked her twice to confirm the total and the drop off location which she did. I went to pick up the truck and was told I would have to drive it back to Vancouver WA or it would be an additional charge. I then called U haul customer service again to state how disappointed I was and stressed that I needed a 10ft truck, one way to Astoria OR and was told I could go to 1100 ne Burton Rd, Vancouver WA to pick it up. She ended up giving me the wrong freaking address and I almost missed my cut off time of 5pm. When I arrived at the correct location, 11000 Burton Rd Vancouver WA, I was forced to pick up a truck at a ridiculous price of $268 because they didn't do one way trucks. So I had no choice but to take the rental. And to make matters worse, I called to Lodge a complaint which took over 35 minutes. After I explained my situation to two different people they couldn't even confirm that I was given a rental truck!!!! They had no idea I had already booked a rental and couldn't confirm that I paid. This is unacceptable and I am seeking reimbursement for what I was ORIGINALLY quoted by two different representatives. I will never rent from U haul again and I have been continuing to spread the word on Social Media and at work. This was the most dysfunctional experience I've ever had.

NICHOLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT G. 
Clasificación:
2.0

No 9ne to take the return. The number to call for a return posted on the business door went to a voicemail. Return app would not work.

LAURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY M. 
Clasificación:
5.0

The customer service was great and friendly.

REBEKAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Friendly, knowledgeable and easy transaction!

Amy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD KIRK S. 
Clasificación:
5.0

Fast friendly service, will use again.

GERALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

Easy transaction with helpful agent.

LU-ANN M. 
Clasificación:
5.0

Everything was very good. Not renting to many times didn't really know how to use system. Person who was at office helpful with what to do.

BERNARD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
5.0

Lady at the front desk was awesome and the process was very easy. Gracias.

NICHOLAS ADAM C. 
Clasificación:
5.0

Nothing negative to comment about this location. Very well maintained, clean and had clear directions which were easy to follow. Only issue I had was with myself and thinking I knew the next step and proceeded away from the directions when I was performing the mobile check in/check out processes. Brittany was very polite and communicated well with friendliness and great customer service quality. Very relaxed and easy rental. Location is Geeat and would gladly rent from this location again in the future.

Chad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY C. 
Clasificación:
5.0

Rented for two days; dropped off at the end of day one. Would have like a refund/credit for the day we didn't need it.

BRADY R. 
Clasificación:
4.0

The person who assisted me was very helpful and super friendly. The truck was clean and in good running order. However, the "low wiper fluid" warning was on and the cab of the truck had an overwhelming smell of marijuana. I had to keep the windows down the whole time due to the smell. I did not report this to the location since the office was closed and I left the keys in the drop box.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMMY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
4.0

Super easy process!

RYAN W. 
Clasificación:
4.0

She was so friendly and helpful. she gave great info

Nicki C. 
Clasificación:
5.0

Vehicle was new and very nice and I was taken care of by all I talked with. Strong cigarette smell was the only negative.

Grant L. 
Clasificación:
5.0

No. Brittany is an excellent representative for U-Haul.

ROBERT B. 
Clasificación:
5.0

Tori was a joy, she had answers to all my questions, furthermore the truck was very nice and has Android and I phone support.

JERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber D. 
Clasificación:
4.0

Clean the inside of the windshield and make sure the heater is working properly so the windshield doesn't severely fog.

Beverly W. 
Clasificación:
5.0

The truck smelled like wet dog.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis L. 
Clasificación:
5.0

My only complaint is tha the truck leaks!! It was raining heaveyly an my mattresses got wet. I rented a uhaul to keep things dry, but that didn't ‘work.

Betty R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desjawn W. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Colin S. 
Clasificación:
5.0

Thanks for all the help.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
4.0

I had to go retreave my uhaul vs it being brought out front......there was pine needles inside the cab.........overall.... the reservation at the other uhaul place for this place was quick

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Very friendly. Thoroughly went over truck, tow dolly and how to properly set it up. I would use this location again!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allori V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Service was excellent as always!!! Best u-haul - - how can excellence be improved. Brittney ‘s customer service skills are top notch!! She is such an asset to the companyâ€" please give her an acknowledgment for her value to the organization. She is the BEST.........Thank you

Larry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie K. 
Clasificación:
4.0

The entryway has a strong “TOM” cat oder and it was very nasty ??. Smelled like dozens of cats sprayed.. had it not been for the strong oder I'd off given 5 stars.

Ginger T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gillian S. 
Clasificación:
5.0

Nothing, The customer service here was fantastic.

Caden S. 
Clasificación:
5.0

Keep up the good work!

Luis S. 
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