Customer Reviews for Addison
(U-Haul Neighborhood Dealer)

Rating:

3.0

I scheduled a pickup in Jerome Idaho and was told they did not have the right stock. I wanted to return the truck to the much closer location but was informed there was a $200 charge to do so. when I have to pay $1 / mile adding 40 mile round trip to get and return the truck is a bit of a slap in the face. I understand if the local location does not have the truck but why am I not allowed to return it to a closer location

Rating:

1.0

Problem was , I got a bill for over 2000.00$ because they said the trailer was returned by to Tennessee and It was still in my driveway at the time, in Idaho! Then 45 minutes later on the phone they determined that o still had the trailer?? It wasn't even due back for 4 more days. Stupid if you ask me and it's the 2nd time they did something like this within 1 year. One thing make a mistake, It's another to say, I have a outstanding balance of 2300 dollars.

Rating:

3.0

Check out process when picking up was super fast with no walk around and no signatures. That was a first. Truck was extremely dirty. I had to stop at a gas station on the way home to clean the windshield. The passenger side dash board was covered in some kind of old food product like a spilled milkshake maybe. The cupholders were full of jewelry beads and trash. Upon opening the back of the truck, once home, there was a bunch of leaves, mud and dirt plus a utility dolly that we didn’t even rent. It just looked to me like the truck hadn’t been cleaned or even checked since the previous user returned it. The truck did what I needed it to do so I just dealt with it. I informed the young man who was the cashier in the store but he just told me not to worry about it and he would take care of it.

Rating:

5.0

Great people, easy in and out process.

Rating:

5.0

The only issue I had with the truck was the Service Advance-Trac warning came on in the display. This caused the cruise control to disengage. I was traveling 2000 miles and it was very frustrating to have to manually press the gas pedal for that long of a drive. It would go back off after I stopped at a rest stop but would come on again after a short time. I could not figure out how to fix the issue. Maybe it was something that I was not doing right? The truck only had 22,000 miles on it so it must be a Ford issue. Other than that, the truck was fine. It had plenty of power and it was a comfortable ride. I need to make another trip next year and will need the same size 26' truck. Hopefully I wont have the same issue.

Rating:

4.0

Parking lot is pretty small with limited space to get vehicles in and out

Rating:

3.0

have boxes on sight for purchase (wardrobe) tried several u haul sights they were not available. equipment was not clean when picked up.

Rating:

5.0

Great drop off experience! Open late. Easy, quick, and efficient. Will rent from location next time simply because of the helpful, friendly attitude! Made it easy!

Rating:

5.0

Friendly local service!

Rating:

5.0

They are very kind here and this location is inside of an international state where there are wonderful hidden delights! I would highly recommend this location for the friendly staff alone, but the store itself is an added bonus. I thank you so much for my rental. You folks are wonderful!

Rating:

3.0

The trailer has no tail light

Rating:

5.0

Great place to rent u haul in town.

Rating:

1.0

Allow refunds for failure of a move due to equipment.

Rating:

5.0

Great service friendly place to go to for all my uhaul.

Rating:

2.0

Not open during stated hours. Had to wait *after* being re-routed from original drop-off location by off-site agent *despite* original location willingness to take the return as originally agreed to.

Rating:

4.0

Victor did a great job accommodating our moving needs.

Rating:

5.0

Friendly, informative assistance. Easy pick up and drop off.

Rating:

5.0

Very helpful. The local U-Haul on HWY 30 not a pleasant place not real helpful usually rude have used them before.

Rating:

4.0

One of the tire hold down straps were broke. I had to buy tie-down straps to safely use this car hauling trailer. Not a big deal, but certainly an added expense.

Rating:

3.0

Better gas milage,listing says a 26' truck gets 600 miles to a 60 gal.tank, IT GETS NO WERE NEAR THAT, TOPS IS 390 MILES TO A FULL TANK, "UHAUL LIES TO YOU ON THIS BE AWARE !! " ***** FALSE ADVRTISMENT ****** IT COST ME ALMOST $400 TO DRIVE 604 MILES AT 60 MPH WITH A 3/4 FULL TRUCK THAT HAD 5000 MILES ON IT.

Rating:

5.0

I think the rate I was charged for a day rental and milage was expensive

Rating:

5.0

Great customer service.

Rating:

3.0

Truck was REALLY misaligned, made my whole 1000 mile trip unsafe. Couldve replaced the tires, truck misfires on idle and i also got the check engine light midway to my destination.

Rating:

5.0

The truck drives like it needs an alignment.

Rating:

5.0

Great customer would do business again.

Rating:

5.0

The tires were well worn. And should have been replaced

Rating:

3.0

The rear door on the trailer was partially broken and I had to remove a bunch of empty boxes.

Rating:

4.0

It was a little expensive but at least I got a truck when I needed one.

Rating:

3.0

I was unimpressed with a mix-up that I had with the original order not being what I wanted and I had to go back and change it online before I picked up the rental and I think it messed everything up and I ended up being charged more than I feel I should have.

Rating:

2.0

Trailer had a multitude of issues. Lights/ wiring issues, registration on license plate showed it expired in 2021, turnbuckles on the front had not been maintained and didn't work properly, drivers side tire strap was extremely worn, etc.

Rating:

4.0

Very friendly and helpful attendant.

Rating:

5.0

The drop off was an exceptional experience.

Rating:

3.0

I reserved a 10' truck because we didn't want a large truck and the 10 ft cost less and was more economical., it was clean however it had mechanical issues (a grinding noise in the front drivers side wheel) I immediately took the truck back to the location and informed them, they "accommodated" me with a larger truck, however even after reserving the cheaper 10' truck nearly 2 days in advance, I was charged the higher rate for the 15' truck and payed close to 25% more than what was expected on the online reserved vehicle. Everything else was clean, and nice except for the price gouge I received in my wallet because of a mechanical issue with the truck size we wanted. for this i ding 2 stars because I feel like I shouldn't have had to pay any extra considering that the vehicle I initially reserved was rented out with mechanical issues in an unsafe manner.

Rating:

4.0

The outside cab and windows we’re covered in bugs.

Rating:

1.0

Poor customer service. They didn't have their information right and lead us on a wild goose chase. I will NEVER use uhaul again.

Rating:

5.0

Excellent place to pick up

Rating:

5.0

Victor was very helpful.

Rating:

3.0

Both places require a minimal knowledge of computer skill and customer satisfaction but I'll be damned if these people have even that. I have not seen this type of laziness since I was taking care of my chilldren when they were 12.

Rating:

5.0

Great service again and again

Rating:

5.0

customer service was fantastic will continue to get U-haul at this location

Rating:

5.0

Good people there. Very conscientious.

Rating:

3.0

Have a title and phone number attached so it is easy to connect and make sure we are dropping at right location and someone will be there to check in and get receipt. Again, kudos to Kendall in customer service for helping me navigate a pick up location change the day before. Your services would be so much better if people could rely on the reservation they make being more secure.

Rating:

2.0

Windows were dirty and windshield and whole front end were covered in bugs. They changed my reservation type and didn’t listen to me when I was trying to tell them what the situation was. It was fixed by the Boise reservation office in the end and I appreciate that and them but wasn’t happy with the service at this location.

Rating:

5.0

Very nice 👍

Rating:

2.0

The U-haul person had left for the day and it was near 3:30. The man checking us in was very nice and helpful but he could not answer any questions. I returned it 1 day early and asked if I could get a refund for the extra day I paid for. He said I would need to contact you.

Rating:

5.0

Bigger trailer options