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Adrian T.
Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Keep supporting this excellent dealer.
Terry B.They did not have the two wheel dolly that I reserved
Dale M.Keep supporting this location and excellent personnel.
Terri B.Person at the counter was friendly, quick and efficient. We found our way to the van and it was in good condition with the gas tank full. When I returned, he came out to the van before I opened the door. The online checkin was a little clunky but he helped me through it. The exit was easy. A receipt was emailed to me. The only downside was that I was told by the online reservationist that I could not park my car there while using the van and there wasn't a covientient place around to park. It's kind of off the beaten track.
DAVID C.Extremely difficult to find. Not well lit.
Sarah P.The representative here gave excellent service and he is an asset to the company
Kevin F.everything was easy and fast
DINO C.Nothing but continue being as courteous and nice as this guy was that helped me
Marcello D.U-Haul app needs to improve , was unable to get lock box combination, had to call for it and verification process ridiculous, asking me for a passport for further verification
Alejandro P.Every thing went great the person on duty was very friendly and detailed.
Andrew B.Great overall experience. Seamless and easy.
Brian P.Employee there is very helpful
Frank P.Jessie was terrific to work with. Made it super easy and fast!
sam S.Don't rent pickup trucks without informing customers you don't provide a hitch
Robert S.Excellent service. No improvements needed. Thank you Jesse for all your help and providing quality service!!
Joeseph E.the first rental service needs to be FIXED not help full at all!!!!! the return they helped me. (thank you on this) first as it was 35 miles away. this one was only 2 miles away.
DOUGLAS S.I have never had such disrespect with your customer service. I have called this location MULTIPLE, SEVERAL times and this guy doesn't answer the phone to even save his life. I called the U-Haul customer service line and STILL haven't received ANY FUCKING RESOLUTION. Not one person from U-Haul has contacted me. This is a horrible experience. I wouldn't recommend U-Haul location to ANYONE.
Enza L.The property is really run down and not maintained. It looks more like a junkyard for UHaul.
Lisa Marie P.Very convenient the truck was clean, the agent we picked the truck up from was a very nice person it was a good experience
Lisa B.Not scam your customers!!
SIMONE R.The attendant was very Friendly, professional And knowledgeable.
NIlda M.Very fast service
Glen R.The truck I was given should only be used for local moves it was a piece of crap
KEITH L.The truck air conditioning did not work and the check engine light came on immediately. They had no replacement vehicles and suggested I contact roadside assistance.
Frank A.Very friendly and quick
NATHAN B.Lil expensive. Employees need to answer the phone. Other than that all was very good!
TIM D.Friendly
Michael M.Very smooth
joe K.The cabin of the truck was filthy. It had a sticky red liquid that resembled blood on the driver and middle seats. I noticed this after I had already left the pick up location and was on a tight schedule so I had to sanitize it myself.
Daniel T.I picked this moving truck up on empty and returned it on empty. I was charged a $30 fee and a $70 fee for gas. Also, when trying to call the location, no one ever answers
Sheri M.I reserved U-Haul at 7:30 for pick up but when i got there to pick up my truck, app said i have to wait till location open so I waited there till 8:30 but no one showed up
Dip P.Customer Service is top notch and the gentleman running the place keeps everything clean and well maintained.
Todd H.The employee was not there during working hours for us to turn in the trailer. The app would not work to allow us to turn it in on-line. This location lost two customers this past Sunday morning when they arrived to pick up their rental and no one was there. Very poorly run office.
Murray I.excellent service
John D.The inside of the truck was dirty and muddy, and the inside of the back of the truck had tons of debris on the floor. Additionally, I asked for a dozen moving blankets and we did not receive them. I would like a refund for the blankets if possible. Gracias.
Addisen R.We went to drop off our truck and auto transport during business hours. I stood in the lobby shouting hello for over five minutes before dropping my key in the box and leaving. With all the signs on the door stating where not to park, and threat of an additional charge, I couldn't even ask someone if I parked in a good place. Someone should have been at the desk.
Tiffany T.Great location and great management. Will continue to rent from this place
Matthew M.Jesse on83 lake u Haul location is a great employee professional don't ever lose him as a employee john
john R.The facility smells like a dirty ashtray and it is very dingy and not well-kept
Kelly S.Give the guy a raise
joe L.The vehicle was parked in the mud with the front seats all dirty. Location was closed prior to the closing time. Customer service took over 30 minutes to assist to find the keys.
David M.Truck ran great
Dan K.Smooth, fast and friendly service. Got what I needed and on my way.
James H.The truck was dirty and feel it needs maintenance. Very rough ride and might have transmission issues and sucked gas like no other truck I have used (but I am not a mechanic) My return was handled excellent and the young lady was very helpful and professional with issues I had I would consider using again with hopes the truck was maintained better
Deanne M.Addison Rentals saved the day because our truck reservation at AJ's Auto Repair never happened, as they didn't leave any way for us to get the keys for the truck. Caused MAJOR stress on moving day. They should NOT be an authorized U-Haul dealer. Jesse at Addison Rentals was great and very helpful.
Connie P.Everything was as planned
Frank P.I was charged $720 3 weeks after the return??? What is this for?
raymond P.Great location, friendly staff. Thank you !
Mariusz L.Very friendly And helpful. I would totally recommend that location.
Dawn C.The truck had the check engine on and is not stable and move a lot side to side.
Marco E.Excellent and Friendly service
Jim F.Was closed
Jennifer C.