UHaul stinks. The whole reservation process was terrible and inconclusive as to how and where and when I would get my rental trailer.Scott J.
Customer Reviews for Addison Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I Jesse Da man in Addison Da guy knows his job don't lose that employee u hauljohn R.
Very easy drop off process. Will definitely keep this place in mind for other times.EDWARD T.
Lot needs to be paved.Brad B.
My problem wasn't specifically with this location but my entire uhaul experience. I was supposed to pickup my 26' truck on Thursday night. A few hours before pickup I get a text that says my rental isn't available for pickup I until the next morning. So I call and after being on hold and talking to the wrong people for over an hour and a half, I was told I would have to go 40 minutes away to this location for pickup the next morning. I asked if they can guarantee that it would be there and I was promised that it would be. So the next morning I drive to this location and my truck isn't there. After about a half an hour of back and forth I was told that the best they could do was give me a 20' truck but instead of a one way rental, it had to be returned there. Where I was moving to was 4 hours away. So I had to drive it back there and have someone follow me to pick me up, costing us each another 8 hours. I called uhaul to let them know I was displeased and I was on hold for over two and a half hours, being hung up on 4 different times by four different people who put me on hold. On top of this the truck smelled like cigarettes, there was ash in overs cup holder, it was sticky from whatever was spilt in there, and the check engine light was on the entire time. This is unacceptable and a huge waste of my time for something that is supposed to be convenient. And now I need to figure out how to get the rest moved as I couldn't fit everything because I didn't get the truck I ordered.Jesse E.
One think was that the truck smell a lot like cigarettes. It was overpowering, but it was a nice truck.RICARDO R.
ensure the trailer/s have ramps built in or at least tell the customer the specific rental they requested has none.EDDIE W.
El cliente no dejó un comentario.Jorge G.
Truck was on the dirty side on the interior, check engine light was on and AC did not work.Adam R.
Needs retraining on customer serviceDARREL M.
El cliente no dejó un comentario.Dean T.
El cliente no dejó un comentario.Pete S.
Great customer service very helpful on selecting the right truck that I needed.William T.
Let them know about the multi-step process for returning after hours. I wasn't told anything more than where to park the vehicle. It all worked out in the end though. I guess.Gregory M.
El cliente no dejó un comentario.freeman T.
El cliente no dejó un comentario.DOUG L.
The truck that was provided to me was very shaky And bouncy when I was driving it.martin H.
My reserved furniture dolly was unavailable and the location said none had been for three months. Please update/improve the website to provide this info as it was a huge timing challenge to buy a dolly in the short time my crew was availableâ€"but if I had known ahead of time, that would have been easy.Keith L.
Steering and brakes need some attention but got what I needed to do done.Lisa C.
El cliente no dejó un comentario.Karin L.
El cliente no dejó un comentario.Sara F.
El cliente no dejó un comentario.Cristian A.
Jesse was very helpful and courteous.XIHONG G.
store manager was spot on and very niceMartin L.
There was no phone number for this location to confirm rental agreement at the locationdan M.
El cliente no dejó un comentario.chris G.
Jesse was incredible and very professional!!! It was a pleasure dealing with him!Dale C.
The pick up via app was weird and needed another person to be called for an emergency contact. Well took forever. Besides that is was fast and easytimothy W.
Open earlierJeffrey K.
El cliente no dejó un comentario.Timothy W.
Difficult to get into for pickupGaelen F.
This was one of the best experiences I've had. The gentleman that helped me at the facility was friendly and quick getting my rental all set up.TRACY S.
El cliente no dejó un comentario.Jaime T.
This was by far such an easy and smooth pick-up. This experience was a great one. It was nice to walk in to no wait, business hours as indicated, and they person was available and ready with paperwork, knowledge, and overall made my experience very pleasurable.Mariam G.
While store is in a good location it is somewhat isolated and could use more safety lighting for after dark customers. It may be difficult to find based on address alone. Additional guidance in advertisements would be helpful for example noting that one need "Access by a frontage road on north side of Lake St." Jessie is great and works hard. Need more cargo vans available for rent. Parking lot pot holes need to be fixed.Michelle L.
El cliente no dejó un comentario.Jesus A.
Excellent servicethomas R.
El cliente no dejó un comentario.DOUG L.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Gail C.
Site did not have extra pads available.Scott E.
The truck reeked of cigarette smoke. And was a terrible riding truck on the highway. The truck was just old.Matthew R.
El cliente no dejó un comentario.Dianne D.
El cliente no dejó un comentario.Jill W.
El cliente no dejó un comentario.jaeho C.
Roadway to facility needs to be repairedMark O.
El cliente no dejó un comentario.elizbeth B.
Nothing to improve verything was good. Equipment and customer serviceJames R.
Jessie is greatRiley W.
Would have preferred not to have had to put gas in right when I picked it up. The truck had less than 1/8 of a tank.Michael H.
El cliente no dejó un comentario.Joseph O.
El cliente no dejó un comentario.Jeremy T.
El cliente no dejó un comentario.allen H.
El cliente no dejó un comentario.Kimberly N.
El cliente no dejó un comentario.Amauri D.
Everything went smoothly SBD very professionally.Rosemary J.
The location was difficult to access, the equipment I rented was not available, and the vehicle I rented was not cleaned at all prior to my use. Terrible.Patty P.
You need to fix the carpet by the gas pedal. It rolls over the top of the pedal and could be a problem.James W.
The seats were full of dog hair and not very clean your almost afraid you might catch somethingCindy F.
El cliente no dejó un comentario.Yu T.
That building used to be a whore house. I tried to return to wandas rental too, got it off the uhaul website. That location does not exist. Uhaul should update its siteROBERT JAMES H.
parking lotmile P.
El cliente no dejó un comentario.kimberly M.
the mileage price is too high.GINO I.
Refund me for changing my location pick up and overcharging me for incorrect information on drop offPaige D.
El cliente no dejó un comentario.Jorge H.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Michael G.
No one was at the location and I had issues reaching someone over the phone.Rafael S.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.GEORGE Z.
El cliente no dejó un comentario.Yu On T.
El cliente no dejó un comentario.Laura K.
El cliente no dejó un comentario.Konrad K.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Brian K.
Everything went smoothly and according to plan. Truck was ready and staff was very courteous. I have used your location twice now, and was very pleased. Will definitely use you again. GraciasTim R.
El cliente no dejó un comentario.Dan L.
Uhaul should have let me know before 9 a.m.that THEY changed my location. I SPENT one hour finding the location because the employee gave me the wrong addiress.Joyce M.
El cliente no dejó un comentario.Khaled M.
Very well managed place.Kevin D.
the truck stopped on me twice appartley previous customer messed with the battery , I had to call roadside & the office. The office guy told me to check battery wires and the truck started right upVictoria B.
El cliente no dejó un comentario.LOU P.
We arrived for our scheduled pick up to find out that although we reserved two bags of blankets & furniture none of our equipment was there for us. It cost me an additional $100 to pay two workers to drive to another location to find the blankets & dolly. We were them late for my client. What's the point of placing an order if you don't provide a complete order without no notice. I lost money due to their negligence.Fernando A.
El cliente no dejó un comentario.LYNN J.
The Addison location and it's owner were nice however, I will never use Uhaul services!! I've never experienced a service where you make a reservation and it's not guaranteed. I reserved at 26' ft truck from one location, was told it wasn't available and had to pick up from a distant location. When I arrived to pick up at that location on my moving day, I was told there was no truck and that I had to go to another location another 20miles away to pick up a smaller truck. I had hired movers waiting for me and a truck for several hours. This process and service was nothing but a nightmare and the associates working have no idea how to handle or deal with these situations. It's stressful and difficult enough having to move and to put this added stress on your customers--no guarantee of a truck--is unheard of! Also, the blankets in the truck that I paid to use were all wet.Yvonne I.
El cliente no dejó un comentario.Kenneth Y.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Kim L.
The location was extremely convenient, and the agent named Jessie, was very efficient and knowledgeable, and quite friendlyLillie T.
El cliente no dejó un comentario.Andrew B.
The customer service at this location needs improvement, along with the units themselves. The units look beat up, and unreliable. The customer service is terrible, and likes to yell at you.PATRICK P.
Corporate screwed up not the local place. Emails sent except for one told me the location was 210 E Irving Park Rd, Wood Dale, il. 60191. There was no U-Haul company at that place, so please delete that from your database. I went there and had to travel back home, and was on hold for 15 minute until a rep told me the location was in Addison, il, on Lake St. A bit frustrating and wasted time!!!JOHN S.
nothing-excellent customer serviceAnna S.
El cliente no dejó un comentario.gretchen C.
El cliente no dejó un comentario.CHRIS K.
Jessie is great.Riley T.