One of the straps for the tire was hard to use, and they charged me an extra fee that they did not tell me about. I reached out to have it refunded and they did not respond. They also called me to say that I returned the trailer late, when in fact i returned it on time. There was poor communication from the owner to me, and from the owner to his employee.Richard H.
Customer Reviews for Addictive Autoworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location was wonderful and great to work with. ¡Gracias!Lori J.
El cliente no dejó un comentario.DARRELL N.
El cliente no dejó un comentario.Tim G.
El cliente no dejó un comentario.APRIL M.
The location was easy to find thanks to several signs. The lady in the office was helpful and processed the paperwork quickly. I will certainly rent from this location again.Dominic L.
El cliente no dejó un comentario.Arthur R.
Not getting a call saying I am late and the trailer is considered stolen and being changed an extra 20 dollars for being 3 hrs late if I would of know that I would of just keep it until the next day and not been in a hurry to get it back that night i though I had until the end of the daybecky K.
The app idea cause even if I'm at the locations to submit The return of the uHaul it never works due to my phone does not work or it's just my phone and I have done a lot of uhauls lately due to my mother's death and cleaning out house also storage units SO that would be my biggest suggestion to figure out a better way when the places are closed on SundaysTina W.
Super glad this location is contracted with U-haul! I didn't want to drive far to return the equipment after driving alone for 3 days towing that behemoth!Kim W.
El cliente no dejó un comentario.Douglas G.
El cliente no dejó un comentario.Michael M.
I was charged for equipment that wasn't in my U-HaulMorcey E.
El cliente no dejó un comentario.Bernard W.
Prompt and great service!Alan J.
Nothing different. Everyone was very helpful and the truck performed very well. Will definitely use this business again!Dennis M.
Awesome location and service!Donna B.
El cliente no dejó un comentario.Kellie W.
Continue your great customer service! Thank you.Dennis M.
El cliente no dejó un comentario.stuart W.
Communication, better directions, customer service,John B.
Had to rent a truck 3 times: the first 2 times (within a few weeks) I was told, "10 a.m. pickup and 4 p.m. drop-off. Unfortunately I locked the keys in the cab, which cost me $95 for a locksmith, and lost one hour of usage. When I asked for some additional time, "no, and will be charged for any hour after 4:00". The first time, when I was having gas put in, to return the truck, the gauge was stuck, and I paid over $98, when all it needed was 3 gallons.Michael K.
Everything goodWilliam H.
El cliente no dejó un comentario.Michael K.
Made me pay for gas when I put the same amount as I usedGreg B.
She was very kind and thorough super glad there was a drop off in town !Danielle D.
This is the second time we have used this U Haul and both times they were excellent thanksPETER W.
El cliente no dejó un comentario.Joseph B.
This was a mixed up mess from the first. Several things were wrong or not what I wanted, then I paid almost $98.00 in fuel, after driving only 26 miles, as the gas gage malfunctioned. Yes, I would like a response.Michael K.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Matt H.
Their website said they open at 9,I showed up early waited until 9:05 for someone to show up. Then saw a sign on their door that they would open at 10. I called U-Haul was instructed to use the night drop off. I them received a$20.00 charge for dropping off the truck after hours.Howard A.
Did not have the size ofU haul i reserved, so had to make Multi trips with cost more in Mileage. Also reserved a Appliance Dolly and furniture dollys, did not have.Had to ho to ANOTHER LOCATION to pick up. Then tried to Charge me for then 26' i reserved when i was Given a 20'. Hello had made the reservation 45days prior to move. Plenty of time to get me the size i needed. Overall a bad experience and coast me extra money.Jeff B.
El cliente no dejó un comentario.stuart W.
El cliente no dejó un comentario.Patricia S.
El cliente no dejó un comentario.joanne R.
We reserved as truck in Albany but I'm showed do up to find it in it there. It is was in Dallas. Frustrating and extra driving. The people at both locations best of were very kind!Brad B.
Great service!Scott B.
El cliente no dejó un comentario.Lauren R.
El cliente no dejó un comentario.Sandy O.
El cliente no dejó un comentario.Christine M.
El cliente no dejó un comentario.Judy T.
The latch on the trailer took little time to get it lock on the ball. Everything else was very goodZachary S.
Overcharged by 1 dayJohn S.
U-Haul location was so awesome and the owner was very helpful, friendly also very knowledgeable with all my questionsAlana B.
Service was great and very professional. Just was not much said since I ordered online and got quotes. Otherwise was great experienceSeena G.
The only problem was that with a load on the motorcycle trailer if you went above 40 mph the trailer shook pretty bad. Let them know when I dropped it off they said they would take a look. Besides that great service and really fast service. Super nice ladies there!michael P.
El cliente no dejó un comentario.Daryl J.
El cliente no dejó un comentario.Shawn M.
I highly recommend renting from this location. Good peopleNathan B.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Miles W.
El cliente no dejó un comentario.dean B.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Kathy H.
Nothing. It was flawlessjoni L.
El cliente no dejó un comentario.SHELLY S.
El cliente no dejó un comentario.Karin L.
El cliente no dejó un comentario.PHILLIP B.
El cliente no dejó un comentario.Misty F.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Kay K.
I all ready explained.Jerry J.
The app is still terribleChristopher F.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Tawnie B.
My overall experience was excellent and I'm happy to say that I can't see any shortcoming in any way. Staff and equipment were spot on ! Stevesteve J.
They were very pleasing and did all they could to help us with a changed schedule. We would use them again if necessary.DAVID C.
They were spot on! It was quick and easyâ€¦.Daniel A.
El cliente no dejó un comentario.Simon G.
Ger your personal to do there job better, , have a better attitudeROBERT S.
El cliente no dejó un comentario.TINA R.
Set the drop off location to the wrong place. We didn't know. Went to the correct location and had to go somewhere different to return. No notification of the mistakeMckenzie O.
El cliente no dejó un comentario.BENNETT ERIC B.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.JUSTIN MICHAEL S.
El cliente no dejó un comentario.leon F.
You can ensure when you put in the info on car haulers that they actually will fit the vehicle I just rented a trailer for for nothing and I can't even get a refund or discountTHOMAS DEWAINE S.
El cliente no dejó un comentario.Dennis L.
Great service!Christopher M.
El cliente no dejó un comentario.Huff M.
We had a great experience.STANLEY WEST B.
El cliente no dejó un comentario.jason D.
Rear of truck was not swept outStephen E.
El cliente no dejó un comentario.STEPHANIE ROSE H.
The app just needs the bugs worked out. But that is a reflection on u haul in general this location was very friendly and helpful.Madison W.
The location was perfect. Friendly, quick, got the job done. Uhaul.com to return was a pain in the butt. The site couldn't confirm my location despite all my settings allowing it and I couldn't get anyone on the phone to help. Irritated with the service on their end was an understatement. It incredibly frustrating to deal with after moving all weekend. The last thing I wanted to do was wait on hold for over an hour to return the truck. We ended up dropping the keys and leaving. Hoping we don't get extra charges for the struggle on uhaul's end.Elizabeth H.
The only problem I had is with the app. Couldn't figure out to turn on my location to make the app work. Finally got it after 20 minutes. That's on me I guess.Ernie H.
El cliente no dejó un comentario.JOSHUA T.
El cliente no dejó un comentario.BRUCE ANDREW C.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.MARY B.
El cliente no dejó un comentario.MARISSA V.
The virtual check in was very cool/useful but took almost 30 minutes. Still though 10/10.David I.
The people were friendly and on top of the rental. Got the trailer setup for me and I was on my way. Was awin win. Thanks Robert WardRobert W.
El cliente no dejó un comentario.dean B.
free foodBRET H.
El cliente no dejó un comentario.Ryan N.
El cliente no dejó un comentario.KENNETH LLOYD H.
El cliente no dejó un comentario.Callie A.