Customer did not leave a comment.
Darren Chapman
Customer Reviews for Add Vantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve quick friendly service
Samantha EasterlingThe uhaul servers were down, so I couldn't do my mobile check-in. Luckily, a dedicated employee was on site early and took care of me.
JERROD THOMAS WILLBRANDTVery friendly very easy going would definitely recommend
Mikel MoulterThe dolly that we rented was very small. We could only move 3 boxes at a time with it. Years ago, the dollies used to be larger and sturdier, bring those back. Perhaps include L-carts as an option?
Lorna Marshgreat service
Scott GlupkerThe day before called Wayland they said they had three car haulers drive two and a half hours they had none. They sent me to the corporate store where they said that they had them drove another 30 minutes they had none had to drive another 40 minutes to get one that was covered in ice and snow Frozen to the ground where I had to remove the ice covered strapping and break it free from the ground. They charged me for 2 days when I specifically told them I only needed it for one. If I had a customer service number I would be calling them
GERALD LANDENBERGERWhen returning after hours I didn't realize there wasn't a jack for the trailer. It was difficult to get the trailer off the hitch and if my husband hadn't been able to find a stray piece of steel in the parking area we would not have been able to complete the return outside of office hours. We returned the unit during a snowstorm so I did not have the strength to separate the trailer from the hitch. Not sure why UHaul does not have jack stands on the trailer tongue. Overall this location was great, but that issue could have created additional inconveniences.
Jannette StrykerNothing really, everything went very smoothly at this location.
Kenneth TeleskoNeed a jack/lift for the trailer tongue. Very heavy
brian toddTrailer was not clean. Full of dirt and leaves when I picked up the trailer.
Richard Hodgsonthanks for making my trip smooth
Victor Buchanan.
Gail Yagerbest location around!
scott glupkerScott was very nice to work with. Made the process go smoothly. We’d highly recommend his location.
Craig WagnerVery helpful.
barney currentBest service ever at this location!!
Scott GlupkerGreat experience.
Joseph ForstnerRented a dolly, but truck did not have 1
Matthew Clippingeralways great at this location
scott glupkerParking was a little tight for returning... hope I parked in an okay location. Otherwise great experience. Thank you.
Wayne KlineTruck drove like crap steering was very loose and was charged for packing supplies that I didn’t even get
Jim FarrahReally nice and efficient service.
Lois HeuchertNice helpful people! Would not change anything!
Lonnie SaundersIn and out, no problems. The lady at the desk was very helpful.
Tom FryersThe woman who helped us out, was very helpful and knowledgeable. She made you feel like family.
Micheal HueschenVery pleasant drop-off experience. No improvement needed.
Gary ZurenkoScott and team have always gone above and beyond.
mike cramer james hortonQuick pick up process. Easy return. Highly recommend.
Robert HoldridgeArea is a little tight for drop-off but the staff member assisted so no problem.
Arthur L HartmanScott was very helpful and accommodating. Will be back.
Larry ScottNothing! Customer service was excellent and the machine was well maintained.
madalyn roweEverything was great
scott glupkerEasy to work with.
Teresa SchulzThe vehicle had pet hair and food in it!
Barbara JohnsonEverything was exceptional
Russell KeehlAlways use this location, Staff is the best. Always prepared and friendly. Great experience!!
scott glupkerQuick pickup and was on my way.
Shawn VosburgAlways prepared for pick up. Quick in and out. Knowledgeable crew.
Renee KrinkerCan’t think of anything..everything was good
Brian MccueVery good to work with
Kevin ChristensenNothing it was great service
David HuletWe will always choose this location when available! The team is wonderful to work with + great customer service!
ARLIE ROSE HUNTERThe gentleman that helped was kind and informative. This ended up to be an alternate pickup location. I had questions on payment and he reassured me of the process. Top notch service.
Amy BoeveWe told them that the ABS light was on and they said it was okay. NOT! We broke down in Minnesota and it took 15 1/2 hours to get towed. The rear seal was gone!
Sandy SrutwaBooking was easy and the gal who helped me was great
Justin PerryThe clerk go me in and out quickly and professionally. She did a great job.
Meredith WeathersNothing
Sean NewtonAlways rent here, highly recommend!
danielle asbeuryJust a store and lock place. Just dropped in a yard. Not open. I had for a 1 day rental, picked up on Saturday morning, returned Saturday afternoon. Received a phone call Monday morning concerning my rental that wasn't returned. Maybe you should call the drop off location first to check with them
randy wyhowskiThank you to Scott and his staff. They where extremely helpful and friendly. I will recommend them to anyone . My trip was made much more comfortable and safe .
Celeste CummingsNo improvements needed, customer service was excellent.
becky engelThere is not a lot of space to park the equipment - I took the last spot
Elizabeth LettsThe associate was courteous and great. Super customer service at a very hard time in my life. Would recommend to anyone who is looking for a moving vehicle.
Susan MunsonThe self check app was not user friendly
Robert TurnerMitchell and Scott were extremely helpful with reservation, check in, and return processes. Truck was ready at pickup.
Diane LoftusThe employee did not attach the trailer correctly to our vehicle at all.
KAYLEN EBONEE EARLThere should be clear information that the customer provides a lock and the facility doesn’t sell them.
Stephen RogersHelp take trailer off vehicles..we had to do it ourselves and we both have bad backs
DEBRA BRADENI recommend checking the dash for problems after starting the truck BEFORE you give it to the customer, I had to drive 6 hours with a "Check rear tire: air is low". But other than that, it was good.
MIKINDRA RIANN SCHERERThe UHaul equipment is great. The person running this location is awesome.
MICHAEL LEVERN CRAMEREmployees were very courteous and helpful. Made it easy.
RONALD ERNEST BIGELOWI did have some stuff missing anything metal or of value was taken
frank jando | Overall ExperienceThanks for making moving that much more helpful
tammy eisinger | Overall ExperienceEasy access. Secure. Felt safe, even at night when accessing my unit. Would use again!
sarah verburg | Overall ExperienceWe highly recommend Add Vantage Storage. Great location, service and value!
Christy Walker | Overall ExperienceEasy to work with. Convenient location. I like that they don’t let anyone in between 10p and 6a. Makes me feel more secure.
CAROL LUST | Overall ExperienceThe staff was very friendly and explained everything very well. The unit was exactly what was advertised and expected.
Privacy Request | First ImpressionsUnit is extremely clean and well presented. All phases of the rental procedure went smoothly and professionally.
Privacy Request | First Impressions