Customer Reviews for Add Vantage Self Storage
(U-Haul Neighborhood Dealer)

437 reviews

255 12th St   Plainwell, MI 49080
(M89 and 12th St)

(269) 685-5173

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 685-5173

255 12th St
Plainwell, MI 49080
(M89 and 12th St)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darren Chapman 
Rating:
5.0

Nothing to improve quick friendly service

Samantha Easterling 
Rating:
5.0

Customer did not leave a comment.

Marjorie Fleming 
Rating:
5.0

The uhaul servers were down, so I couldn't do my mobile check-in. Luckily, a dedicated employee was on site early and took care of me.

JERROD THOMAS WILLBRANDT 
Rating:
5.0

Very friendly very easy going would definitely recommend

Mikel Moulter 
Rating:
5.0

The dolly that we rented was very small. We could only move 3 boxes at a time with it. Years ago, the dollies used to be larger and sturdier, bring those back. Perhaps include L-carts as an option?

Lorna Marsh 
Rating:
5.0

great service

Scott Glupker 
Rating:
1.0

The day before called Wayland they said they had three car haulers drive two and a half hours they had none. They sent me to the corporate store where they said that they had them drove another 30 minutes they had none had to drive another 40 minutes to get one that was covered in ice and snow Frozen to the ground where I had to remove the ice covered strapping and break it free from the ground. They charged me for 2 days when I specifically told them I only needed it for one. If I had a customer service number I would be calling them

GERALD LANDENBERGER 
Rating:
5.0

When returning after hours I didn't realize there wasn't a jack for the trailer. It was difficult to get the trailer off the hitch and if my husband hadn't been able to find a stray piece of steel in the parking area we would not have been able to complete the return outside of office hours. We returned the unit during a snowstorm so I did not have the strength to separate the trailer from the hitch. Not sure why UHaul does not have jack stands on the trailer tongue. Overall this location was great, but that issue could have created additional inconveniences.

Jannette Stryker 
Rating:
5.0

Nothing really, everything went very smoothly at this location.

Kenneth Telesko 
Rating:
5.0

Customer did not leave a comment.

Monte Kern 
Rating:
5.0

Need a jack/lift for the trailer tongue. Very heavy

brian todd 
Rating:
5.0

Customer did not leave a comment.

Andrea Cascio 
Rating:
3.0

Trailer was not clean. Full of dirt and leaves when I picked up the trailer.

Richard Hodgson 
Rating:
5.0

thanks for making my trip smooth

Victor Buchanan 
Rating:
5.0

.

Gail Yager 
Rating:
5.0

best location around!

scott glupker 
Rating:
5.0

Scott was very nice to work with. Made the process go smoothly. We’d highly recommend his location.

Craig Wagner 
Rating:
5.0

Very helpful.

barney current 
Rating:
5.0

Customer did not leave a comment.

Davidjoshua Eanes 
Rating:
5.0

Customer did not leave a comment.

RICKY DALE YOUNG 
Rating:
5.0

Best service ever at this location!!

Scott Glupker 
Rating:
4.0

Customer did not leave a comment.

Debra James 
Rating:
5.0

Great experience.

Joseph Forstner 
Rating:
3.0

Rented a dolly, but truck did not have 1

Matthew Clippinger 
Rating:
5.0

Customer did not leave a comment.

scott gorbics 
Rating:
5.0

always great at this location

scott glupker 
Rating:
5.0

Customer did not leave a comment.

ROBERT Remeur 
Rating:
5.0

Parking was a little tight for returning... hope I parked in an okay location. Otherwise great experience. Thank you.

Wayne Kline 
Rating:
1.0

Truck drove like crap steering was very loose and was charged for packing supplies that I didn’t even get

Jim Farrah 
Rating:
5.0

Really nice and efficient service.

Lois Heuchert 
Rating:
5.0

Customer did not leave a comment.

rick Serafini 
Rating:
5.0

Nice helpful people! Would not change anything!

Lonnie Saunders 
Rating:
5.0

In and out, no problems. The lady at the desk was very helpful.

Tom Fryers 
Rating:
5.0

The woman who helped us out, was very helpful and knowledgeable. She made you feel like family.

Micheal Hueschen 
Rating:
4.0

Customer did not leave a comment.

Russel Bowman 
Rating:
4.0

Customer did not leave a comment.

randy wyhowski 
Rating:
5.0

Very pleasant drop-off experience. No improvement needed.

Gary Zurenko 
Rating:
5.0

Customer did not leave a comment.

Matt Davis 
Rating:
5.0

Scott and team have always gone above and beyond.

mike cramer james horton 
Rating:
5.0

Customer did not leave a comment.

Ronnie Moline 
Rating:
5.0

Quick pick up process. Easy return. Highly recommend.

Robert Holdridge 
Rating:
4.0

Customer did not leave a comment.

Thomas Bailey 
Rating:
5.0

Area is a little tight for drop-off but the staff member assisted so no problem.

Arthur L Hartman 
Rating:
5.0

Scott was very helpful and accommodating. Will be back.

Larry Scott 
Rating:
5.0

Customer did not leave a comment.

Kyle Batzer 
Rating:
5.0

Nothing! Customer service was excellent and the machine was well maintained.

madalyn rowe 
Rating:
5.0

Everything was great

scott glupker 
Rating:
1.0

Customer did not leave a comment.

Charity Sanchez 
Rating:
5.0

Customer did not leave a comment.

Dan Ukish 
Rating:
5.0

Customer did not leave a comment.

Todd Wessels 
Rating:
4.0

Easy to work with.

Teresa Schulz 
Rating:
5.0

The vehicle had pet hair and food in it!

Barbara Johnson 
Rating:
5.0

Everything was exceptional

Russell Keehl 
Rating:
5.0

Always use this location, Staff is the best. Always prepared and friendly. Great experience!!

scott glupker 
Rating:
5.0

Quick pickup and was on my way.

Shawn Vosburg 
Rating:
5.0

Always prepared for pick up. Quick in and out. Knowledgeable crew.

Renee Krinker 
Rating:
5.0

Customer did not leave a comment.

Robert Kulakowski 
Rating:
4.0

Customer did not leave a comment.

Randall Betts 
Rating:
5.0

Can’t think of anything..everything was good

Brian Mccue 
Rating:
5.0

Customer did not leave a comment.

Melissa Mehalko 
Rating:
5.0

Very good to work with

Kevin Christensen 
Rating:
5.0

Customer did not leave a comment.

Teresa VanDyke 
Rating:
5.0

Nothing it was great service

David Hulet 
Rating:
3.0

Customer did not leave a comment.

TRACY DAE PARK 
Rating:
5.0

We will always choose this location when available! The team is wonderful to work with + great customer service!

ARLIE ROSE HUNTER 
Rating:
5.0

The gentleman that helped was kind and informative. This ended up to be an alternate pickup location. I had questions on payment and he reassured me of the process. Top notch service.

Amy Boeve 
Rating:
5.0

Customer did not leave a comment.

Richard Harlow 
Rating:
3.0

We told them that the ABS light was on and they said it was okay. NOT! We broke down in Minnesota and it took 15 1/2 hours to get towed. The rear seal was gone!

Sandy Srutwa 
Rating:
5.0

Booking was easy and the gal who helped me was great

Justin Perry 
Rating:
5.0

Customer did not leave a comment.

Brian Woodhead 
Rating:
5.0

The clerk go me in and out quickly and professionally. She did a great job.

Meredith Weathers 
Rating:
5.0

Nothing

Sean Newton 
Rating:
5.0

Customer did not leave a comment.

Weston Hofacker 
Rating:
5.0

Customer did not leave a comment.

Randy Fitzpatrick 
Rating:
5.0

Always rent here, highly recommend!

danielle asbeury 
Rating:
3.0

Just a store and lock place. Just dropped in a yard. Not open. I had for a 1 day rental, picked up on Saturday morning, returned Saturday afternoon. Received a phone call Monday morning concerning my rental that wasn't returned. Maybe you should call the drop off location first to check with them

randy wyhowski 
Rating:
4.0

Customer did not leave a comment.

Trevor Brown 
Rating:
5.0

Thank you to Scott and his staff. They where extremely helpful and friendly. I will recommend them to anyone . My trip was made much more comfortable and safe .

Celeste Cummings 
Rating:
5.0

No improvements needed, customer service was excellent.

becky engel 
Rating:
3.0

There is not a lot of space to park the equipment - I took the last spot

Elizabeth Letts 
Rating:
5.0

The associate was courteous and great. Super customer service at a very hard time in my life. Would recommend to anyone who is looking for a moving vehicle.

Susan Munson 
Rating:
5.0

The self check app was not user friendly

Robert Turner 
Rating:
5.0

Mitchell and Scott were extremely helpful with reservation, check in, and return processes. Truck was ready at pickup.

Diane Loftus 
Rating:
5.0

Customer did not leave a comment.

Joe Duran 
Rating:
2.0

The employee did not attach the trailer correctly to our vehicle at all.

KAYLEN EBONEE EARL 
Rating:
3.0

Customer did not leave a comment.

SAMUEL ROBERT SHEARER 
Rating:
5.0

Customer did not leave a comment.

DANNY LEO ZIELASKOWSKI 
Rating:
5.0

Customer did not leave a comment.

YANCY DERRINGER SHARP 
Rating:
5.0

Customer did not leave a comment.

BRIAN RICHARD MINER 
Rating:
5.0

There should be clear information that the customer provides a lock and the facility doesn’t sell them.

Stephen Rogers 
Rating:
5.0

Customer did not leave a comment.

DENNIS ALEJANDRO WARD 
Rating:
3.0

Help take trailer off vehicles..we had to do it ourselves and we both have bad backs

DEBRA BRADEN 
Rating:
3.0

I recommend checking the dash for problems after starting the truck BEFORE you give it to the customer, I had to drive 6 hours with a "Check rear tire: air is low". But other than that, it was good.

MIKINDRA RIANN SCHERER 
Rating:
5.0

The UHaul equipment is great. The person running this location is awesome.

MICHAEL LEVERN CRAMER 
Rating:
5.0

Customer did not leave a comment.

ALICIA SUMMER DIETZ 
Rating:
3.0

Customer did not leave a comment.

Robert Stoner 
Rating:
5.0

Customer did not leave a comment.

Ronald Broughman 
Rating:
4.0

Employees were very courteous and helpful. Made it easy.

RONALD ERNEST BIGELOW 
Rating:
5.0

Customer did not leave a comment.

ANGELA MARIE HOLMES 
Rating:
5.0

I did have some stuff missing anything metal or of value was taken

frank jando  |  Overall Experience 
Rating:
5.0

Thanks for making moving that much more helpful

tammy eisinger  |  Overall Experience 
Rating:
5.0

Easy access. Secure. Felt safe, even at night when accessing my unit. Would use again!

sarah verburg  |  Overall Experience 
Rating:
5.0

We highly recommend Add Vantage Storage. Great location, service and value!

Christy Walker  |  Overall Experience 
Rating:
5.0

Easy to work with. Convenient location. I like that they don’t let anyone in between 10p and 6a. Makes me feel more secure.

CAROL LUST  |  Overall Experience 
Rating:
5.0

The staff was very friendly and explained everything very well. The unit was exactly what was advertised and expected.

Privacy Request  |  First Impressions 
Rating:
5.0

Unit is extremely clean and well presented. All phases of the rental procedure went smoothly and professionally.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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