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Neil Carter
Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of.
Henry SamplesDARLENE WAS VERY HELPFUL, PLEASANT TO TALK TO AND ANSWERED ALL OUR QUESTIONS! SHE WAS EXCELLENT IN EVERY WAY! 5 STARS FOR HER!
Randy FryDarlene is wonderful to deal with. Despite the heavy snow that day, she and a young gentleman (I forget his name- Cody maybe - about 6', curly hair, late teens or early twenties) were so willing to go out and hook the trailer up to my vehicle. The trailer was in about 8" of snow and they dragged it to a point where I had backed my vehicle up to! It is such a pleasure to encounter and deal with such nice people. My sincere thanks to that team! I think I just found my default U-Haul rental site in SW Michigan!
Michael TanLocation also a retail store. Only 1 person on duty so had to wait a bit longer than I would have liked. The woman who helped me was efficient and friendly.
Cheryl IstvanKeep up the good work
Beson RabelohataonaTruck wasn't ready because UHaul moved locations, but that location was already closed for the holidays and didn't know to prep the truck with pads ahead of time for mobile pickup. They also didn't have the number of pads requested. Luckily a person showed up early and was able to get us going, instead of waiting an hour for the place to open
Kevin RussellI have no suggestions for improvement. i am completely satisfied with the service I received.
RITA MARIA SEAYVery smooth rental, and great service from the friendly folks here.
Heinz SchullerQuick and easy return of trailer
steve nashUhaul has EXCELLENT HELP
Bob PalmerNothing great hospitally and service 10/10 would recommend
KENNETH THOMASShe was very kind and helpful
Marie Anne Jean-BaptisteClean, very nice and efficient
Robert SauderShe was great and helpful!
Daniel MuhayimanaThe staff members are friendly and made the rental process easy and painless.
John TusciukThe staff at the pickup location were very friendly but If a box truck is missing the pull-out ramp, please make the customer aware of that fact. My back is still screwed up.
Bill ZeilerThe lady was really nice and accommodating. Will come back to rent from her :)
brian kauilizaThis is the best place to rent a u-haul in Berrien County. Darlene went out of her way to accommodate our moving time.
Stephen DeLongVery friendly and helpful.
Jason SysakI love the front desk lady so much
Gabrielle GroveDarlene gave us excellent customer service upon dropoff of our U-Haul and tow dolly. We will definitely recommend this location for any U-Haul rentals and/or moving supplies to our family and friends. Troy and Kendra Walter
Kendra WalterNothing. Darlene was amazing!!! She took care of my needs like a true professional!!!
Jay KehrerThe personnel at pick up location was amazing
Elizabeth SantiagoThe location has poor cell phone coverage for ATT and Verizon (my son and I both used ). This meant our 24_7 access and need to take pictures and upload was severely limited. It took 31 minutes to get the car because of the fits and starts of the app with poor coverage. The return took even longer as multiple photos were needed and when the system timed out, I had to start again. Perhaps get a wifi hotspot or don't offer 24_7 use when it's so hard
john Giessnermore friendly....
Ademir SoaresService at this location was fast and friendly. I would like to be able to confirm equipment availability for this location, and others like it, from 1.800.GO.UHAUL.
Robert FeickertNothing
AUSTIN MICHAEL RILEYThis pick up location was impressively clean, well organized and professionally staffed.
GREGORY THOMAS MASSEYNo improvement needed.😎
RICHARD PAUL SMITHExcellent service and vehicle - the owner had the vehicle clean and waiting when I arrived and check-in was fast and efficient. Though there is construction on the road in front of the business, however, the location was easily accessible and I was informed before I left of the construction and an alternate route. I will absolutely use the this U-Haul location again and will suggest their service to anyone in need of the same. John Moga, Curator Berrien County Historical Association
JOHN THOMAS MOGAOne of your representatives at your Wyoming Michigan location was very rude when she called me about my pickup location when I asked her questions why it was changing she got extremely rude and hung up on my face
TEVIN DEKORI DIXONSystems not working so I couldn’t make reservation at the counter, 4G very unstable to do online and the attendant only allowed use of Wi-Fi after 50 min of tentative
Eduardo AndradeYour website was abysmally slow to load. I had to go into the location to actually rent the truck
JOSEFF CHRISTIAN WEISMANTELclean and staff very friendly and helpfull
Amil BandurskiThey did a great job truck was in great condition and the service was wonderful.
Nathan OwenFriendly and Professional. Great people!
CHARLES DOUGLAS HARTTUNGDarlene is awesome!
JAMESPATRICK COLFORDGreat place
CARLY JUSTINE BENNETHUMI made a reservation at a real uhaul agency,then I was routed to a different pick up location that turned out to be a head shop,party store and deli,I had to wait for people buying lottery tickets and Marijuana parifanailia and turkey,while trying to get my rental during my lunch break,not cool uhaul.
STEPHEN DUANE PIPKINSPick up was not contactless. The owner had to come down and re-run everything. We requested a 20 foot and got a 26 foot.
Paigeriane BartkowiakThe service we received at the Berrien Springs location was excellent - very friendly, knowledgeable, and helpful staff!
Robert ShepardKeep using people like Darlene, she's the best!
RICHARD FRANCOISDarlene was amazing. Professional and friendly. Made the rental a breeze!
Gregrobert HildebrandI went with the Mobile Pick Up direction. The internet was spotty which cause my check in and checkout experience terrible. My suggestion is that there should be a greater internet signal around the area so that people who go through the mobile pick direction would have a pleasant experience.
John MasiganDarlene was amazing and so helpful!! Definitely made me moving experience wonderful!
Jessica Jankagood customer service
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