Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)

365 reviews

6770 M 139   Berrien Springs, MI 49103
(US Hwy 31)

(269) 556-0021

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 556-0021

6770 M 139
Berrien Springs, MI 49103
(US Hwy 31)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Neil Carter 
Rating:
5.0

Customer did not leave a comment.

Carlos Marcano 
Rating:
5.0

Nothing I can think of.

Henry Samples 
Rating:
5.0

DARLENE WAS VERY HELPFUL, PLEASANT TO TALK TO AND ANSWERED ALL OUR QUESTIONS! SHE WAS EXCELLENT IN EVERY WAY! 5 STARS FOR HER!

Randy Fry 
Rating:
5.0

Darlene is wonderful to deal with. Despite the heavy snow that day, she and a young gentleman (I forget his name- Cody maybe - about 6', curly hair, late teens or early twenties) were so willing to go out and hook the trailer up to my vehicle. The trailer was in about 8" of snow and they dragged it to a point where I had backed my vehicle up to! It is such a pleasure to encounter and deal with such nice people. My sincere thanks to that team! I think I just found my default U-Haul rental site in SW Michigan!

Michael Tan 
Rating:
4.0

Location also a retail store. Only 1 person on duty so had to wait a bit longer than I would have liked. The woman who helped me was efficient and friendly.

Cheryl Istvan 
Rating:
5.0

Keep up the good work

Beson Rabelohataona 
Rating:
4.0

Truck wasn't ready because UHaul moved locations, but that location was already closed for the holidays and didn't know to prep the truck with pads ahead of time for mobile pickup. They also didn't have the number of pads requested. Luckily a person showed up early and was able to get us going, instead of waiting an hour for the place to open

Kevin Russell 
Rating:
5.0

I have no suggestions for improvement. i am completely satisfied with the service I received.

RITA MARIA SEAY 
Rating:
5.0

Customer did not leave a comment.

dale newman 
Rating:
5.0

Customer did not leave a comment.

Rick Gardner 
Rating:
5.0

Very smooth rental, and great service from the friendly folks here.

Heinz Schuller 
Rating:
4.0

Quick and easy return of trailer

steve nash 
Rating:
3.0

Customer did not leave a comment.

Sean Juza 
Rating:
5.0

Uhaul has EXCELLENT HELP

Bob Palmer 
Rating:
5.0

Nothing great hospitally and service 10/10 would recommend

KENNETH THOMAS 
Rating:
5.0

She was very kind and helpful

Marie Anne Jean-Baptiste 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Bontemps 
Rating:
5.0

Customer did not leave a comment.

Job Nyambeo 
Rating:
5.0

Clean, very nice and efficient

Robert Sauder 
Rating:
5.0

Customer did not leave a comment.

Charles Harttung 
Rating:
5.0

Customer did not leave a comment.

lova heriniaina randriamampionon 
Rating:
5.0

Customer did not leave a comment.

Lyna Benhacine 
Rating:
5.0

She was great and helpful!

Daniel Muhayimana 
Rating:
5.0

Customer did not leave a comment.

Ted Dey 
Rating:
5.0

Customer did not leave a comment.

Penny Vicini 
Rating:
5.0

The staff members are friendly and made the rental process easy and painless.

John Tusciuk 
Rating:
5.0

Customer did not leave a comment.

Penny Vicini 
Rating:
4.0

The staff at the pickup location were very friendly but If a box truck is missing the pull-out ramp, please make the customer aware of that fact. My back is still screwed up.

Bill Zeiler 
Rating:
5.0

Customer did not leave a comment.

Theresa Berg 
Rating:
5.0

The lady was really nice and accommodating. Will come back to rent from her :)

brian kauiliza 
Rating:
5.0

This is the best place to rent a u-haul in Berrien County. Darlene went out of her way to accommodate our moving time.

Stephen DeLong 
Rating:
5.0

Very friendly and helpful.

Jason Sysak 
Rating:
5.0

Customer did not leave a comment.

Desiree Walker 
Rating:
5.0

Customer did not leave a comment.

gerson deleon 
Rating:
5.0

Customer did not leave a comment.

Byungwoo Park 
Rating:
5.0

Customer did not leave a comment.

trish swanson 
Rating:
5.0

Customer did not leave a comment.

Lucas balkema 
Rating:
5.0

I love the front desk lady so much

Gabrielle Grove 
Rating:
5.0

Darlene gave us excellent customer service upon dropoff of our U-Haul and tow dolly. We will definitely recommend this location for any U-Haul rentals and/or moving supplies to our family and friends. Troy and Kendra Walter

Kendra Walter 
Rating:
5.0

Nothing. Darlene was amazing!!! She took care of my needs like a true professional!!!

Jay Kehrer 
Rating:
5.0

Customer did not leave a comment.

Daniel Chung 
Rating:
5.0

The personnel at pick up location was amazing

Elizabeth Santiago 
Rating:
5.0

Customer did not leave a comment.

Allen Wightman 
Rating:
4.0

Customer did not leave a comment.

Loni Dehlin 
Rating:
3.0

The location has poor cell phone coverage for ATT and Verizon (my son and I both used ). This meant our 24_7 access and need to take pictures and upload was severely limited. It took 31 minutes to get the car because of the fits and starts of the app with poor coverage. The return took even longer as multiple photos were needed and when the system timed out, I had to start again. Perhaps get a wifi hotspot or don't offer 24_7 use when it's so hard

john Giessner 
Rating:
5.0

Customer did not leave a comment.

gordon ruthruff 
Rating:
5.0

Customer did not leave a comment.

Desiree Walker 
Rating:
5.0

Customer did not leave a comment.

BRENDA BIBEE 
Rating:
3.0

more friendly....

Ademir Soares 
Rating:
4.0

Customer did not leave a comment.

Joseph Mills 
Rating:
5.0

Customer did not leave a comment.

SEONGHYEON PARK 
Rating:
5.0

Service at this location was fast and friendly. I would like to be able to confirm equipment availability for this location, and others like it, from 1.800.GO.UHAUL.

Robert Feickert 
Rating:
5.0

Nothing

AUSTIN MICHAEL RILEY 
Rating:
5.0

Customer did not leave a comment.

Darrin Wagner 
Rating:
4.0

Customer did not leave a comment.

Greg Raklovits 
Rating:
5.0

Customer did not leave a comment.

ALAN DEWAYNE BERGET 
Rating:
5.0

Customer did not leave a comment.

BARBARA TOWNS 
Rating:
5.0

This pick up location was impressively clean, well organized and professionally staffed.

GREGORY THOMAS MASSEY 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE MARIE HELTON 
Rating:
5.0

Customer did not leave a comment.

MURRAY SINE 
Rating:
5.0

Customer did not leave a comment.

BRYAN REED 
Rating:
5.0

Customer did not leave a comment.

JASON GODING 
Rating:
5.0

No improvement needed.😎

RICHARD PAUL SMITH 
Rating:
4.0

Customer did not leave a comment.

Donald Buschbascher 
Rating:
5.0

Customer did not leave a comment.

EDWARD MCIVER 
Rating:
5.0

Excellent service and vehicle - the owner had the vehicle clean and waiting when I arrived and check-in was fast and efficient. Though there is construction on the road in front of the business, however, the location was easily accessible and I was informed before I left of the construction and an alternate route. I will absolutely use the this U-Haul location again and will suggest their service to anyone in need of the same. John Moga, Curator Berrien County Historical Association

JOHN THOMAS MOGA 
Rating:
5.0

One of your representatives at your Wyoming Michigan location was very rude when she called me about my pickup location when I asked her questions why it was changing she got extremely rude and hung up on my face

TEVIN DEKORI DIXON 
Rating:
5.0

Customer did not leave a comment.

JORDAN KIGHT 
Rating:
2.0

Systems not working so I couldn’t make reservation at the counter, 4G very unstable to do online and the attendant only allowed use of Wi-Fi after 50 min of tentative

Eduardo Andrade 
Rating:
5.0

Customer did not leave a comment.

Jay Kehrer 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERT BEDNAR 
Rating:
5.0

Customer did not leave a comment.

Lincoln MERANI 
Rating:
5.0

Your website was abysmally slow to load. I had to go into the location to actually rent the truck

JOSEFF CHRISTIAN WEISMANTEL 
Rating:
5.0

clean and staff very friendly and helpfull

Amil Bandurski 
Rating:
4.0

Customer did not leave a comment.

Kenneth Styburski 
Rating:
5.0

Customer did not leave a comment.

BRIAN VINCENT STORY 
Rating:
5.0

They did a great job truck was in great condition and the service was wonderful.

Nathan Owen 
Rating:
5.0

Customer did not leave a comment.

BILL DOHNER 
Rating:
5.0

Friendly and Professional. Great people!

CHARLES DOUGLAS HARTTUNG 
Rating:
5.0

Darlene is awesome!

JAMESPATRICK COLFORD 
Rating:
5.0

Customer did not leave a comment.

CHARLES DOUGLAS HARTTUNG 
Rating:
5.0

Great place

CARLY JUSTINE BENNETHUM 
Rating:
3.0

I made a reservation at a real uhaul agency,then I was routed to a different pick up location that turned out to be a head shop,party store and deli,I had to wait for people buying lottery tickets and Marijuana parifanailia and turkey,while trying to get my rental during my lunch break,not cool uhaul.

STEPHEN DUANE PIPKINS 
Rating:
5.0

Customer did not leave a comment.

Verlyn Benson 
Rating:
5.0

Customer did not leave a comment.

DONNA JEAN PORTER 
Rating:
4.0

Customer did not leave a comment.

Kevin Lilly 
Rating:
2.0

Pick up was not contactless. The owner had to come down and re-run everything. We requested a 20 foot and got a 26 foot.

Paigeriane Bartkowiak 
Rating:
5.0

The service we received at the Berrien Springs location was excellent - very friendly, knowledgeable, and helpful staff!

Robert Shepard 
Rating:
4.0

Customer did not leave a comment.

ROBERT FREDERICK RICCIO 
Rating:
4.0

Customer did not leave a comment.

ROLAND GUSTAF PETERSON 
Rating:
5.0

Keep using people like Darlene, she's the best!

RICHARD FRANCOIS 
Rating:
4.0

Customer did not leave a comment.

LLOYD JAMES JACOBSON 
Rating:
5.0

Darlene was amazing. Professional and friendly. Made the rental a breeze!

Gregrobert Hildebrand 
Rating:
5.0

Customer did not leave a comment.

JAY KEHRER 
Rating:
4.0

Customer did not leave a comment.

Brett Champion 
Rating:
4.0

Customer did not leave a comment.

Erick Pena 
Rating:
2.0

I went with the Mobile Pick Up direction. The internet was spotty which cause my check in and checkout experience terrible. My suggestion is that there should be a greater internet signal around the area so that people who go through the mobile pick direction would have a pleasant experience.

John Masigan 
Rating:
5.0

Darlene was amazing and so helpful!! Definitely made me moving experience wonderful!

Jessica Janka 
Rating:
5.0

Customer did not leave a comment.

JOSE FELIX CRUZ 
Rating:
4.0

good customer service

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top