Customer Reviews for Langford Storage Room
(U-Haul Neighborhood Dealer)

28 reviews

658 Redington Ave   Langford, BC V9B5J3

(778) 746-1819

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(778) 746-1819

658 Redington Ave
Langford, BC V9B5J3

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cathy McIndoe 
Rating:
5.0

Customer did not leave a comment.

Tanner Maclean-Stevens 
Rating:
5.0

Customer did not leave a comment.

Richard Vieweg 
Rating:
3.0

Truck was dirty, visor broken and seat ripped

Jayne Masson 
Rating:
5.0

First time renting a UHaul from this location. Great service, trustworthy, helpful and it was a pleasent experience and I would rent from this location anytime.

Aruna Kalutanthri 
Rating:
5.0

I was overcharged 300$ support has been slow and the customer service agents don't understand the billing any better than I do. I feel really frustrated and taken advantage of.

Erin Belsher 
Rating:
5.0

The location was great. U-Haul's booking services were less so unfortunately.

Nick Lysne 
Rating:
5.0

Customer did not leave a comment.

Michael Hanrahan 
Rating:
5.0

Customer did not leave a comment.

Frederic Girard 
Rating:
5.0

Not entirely satisfied. I initially booked a 26-ft long truck for the Victoria location for one week (Tuesday to Tuesday) and ended up being a 26-ft long truck that I had to pick in Langford on Wednesday.

Razique Mahroua 
Rating:
5.0

Nothing I have no problem when I used your services

melba panela 
Rating:
4.0

Customer did not leave a comment.

Anneliese Uc Lugo 
Rating:
5.0

Customer did not leave a comment.

Eva Schroeder 
Rating:
5.0

We live in Canada. We are subject to using these trucks in the snow. When there is a possibility that they have to be used in the snow, then they should be equipped with snow tires. Would you wear flip-flops in the snow. That is like driving these trucks without snow tires.

John Reynolds 
Rating:
5.0

Staff were wonderful to deal with, Jennifer Warnock in particular made the experience easy and even enjoyable. I had to use this location because the one I booked with didn’t have same vehicles, that being said, I would purposely go out of my way to book at this location in the future. Thank you!

Lisa Fletcher 
Rating:
2.0

The service at the location was great. However, u-haul booked us for 830am when the location didn’t open until 9am. U-haul then offered $25 off which never got applied to our final bill

Matthew Friesen 
Rating:
5.0

The staff was wonderful, more than helpful an pleasant! They made my experience that much greater! Thank do much!

Amanda Anguish 
Rating:
4.0

Process was cumbersome and time consuming. Manager was a pleasure to deal with (Jennifer).....I consider People more important than the Process.......

Ron Muller 
Rating:
5.0

Amazingly awesome.

Paul Moloney 
Rating:
5.0

Wash the windshield every now and then. It was dirty enough that someone drew a penis on it and I couldn't wipe out lmao

Grey Hill 
Rating:
5.0

Customer did not leave a comment.

Brenda Bryant 
Rating:
1.0

When I returned the vehicle the staff insisted that I return with a full tank of gas even though the vehicle was not supplied with a full tank of gas. So for a very few miles I was over charged on fuel usage . I have copies of the gas receipts as well as the dash fuel gauge images ...and my original rental agreement with the fuel level indicated. The staff told me that if there were any $$$ complaints that the Uhaul complaints dept would re-inburse me for the fuel over charges ... Also the reservation system would not allow me to reserve a vehicle closer to my location , where there were plenty of trucks available and instead only offered a vehicle that was 70 klms (return trip aproximately ) away ... tks joseph wilsher

joseph wilsher 
Rating:
5.0

Customer did not leave a comment.

Julie Rosenthal 
Rating:
5.0

All was great. Even prorated my bill from 48 hours as booked to about 3 hours over 24 hours. All staff curious and friendly. Only thing that I would suggest is to get their website current so that they can be found in their new location. Thanks U-Haul

Don Turcotte 
Rating:
5.0

with our visit,I don't have anything to say. It was above and beyond our expectations.thx to your agent👍

ron young 
Rating:
2.0

I was charged for equipment that the location was unable to supply, even after complaining and being assured I would not be charged when picking up the rental, reassured I would not be changed when dropping it off, I was still charged for something that U-Haul had guaranteed and did not deliver. I will never use U-Haul again

Tim Krieger 
Rating:
5.0

Friendly staff, great customer service.

Roberto Teixeira Junior 
Rating:
4.0

The staff at the Storage room we’re amazing. Incredibly helpful and friendly

Josie Patterson 
No reviews have been submitted for this location.

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