Customer did not leave a comment.
Cathy McIndoe
Customer Reviews for Langford Storage Room
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty, visor broken and seat ripped
Jayne MassonFirst time renting a UHaul from this location. Great service, trustworthy, helpful and it was a pleasent experience and I would rent from this location anytime.
Aruna KalutanthriI was overcharged 300$ support has been slow and the customer service agents don't understand the billing any better than I do. I feel really frustrated and taken advantage of.
Erin BelsherThe location was great. U-Haul's booking services were less so unfortunately.
Nick LysneNot entirely satisfied. I initially booked a 26-ft long truck for the Victoria location for one week (Tuesday to Tuesday) and ended up being a 26-ft long truck that I had to pick in Langford on Wednesday.
Razique MahrouaNothing I have no problem when I used your services
melba panelaWe live in Canada. We are subject to using these trucks in the snow. When there is a possibility that they have to be used in the snow, then they should be equipped with snow tires. Would you wear flip-flops in the snow. That is like driving these trucks without snow tires.
John ReynoldsStaff were wonderful to deal with, Jennifer Warnock in particular made the experience easy and even enjoyable. I had to use this location because the one I booked with didn’t have same vehicles, that being said, I would purposely go out of my way to book at this location in the future. Thank you!
Lisa FletcherThe service at the location was great. However, u-haul booked us for 830am when the location didn’t open until 9am. U-haul then offered $25 off which never got applied to our final bill
Matthew FriesenThe staff was wonderful, more than helpful an pleasant! They made my experience that much greater! Thank do much!
Amanda AnguishProcess was cumbersome and time consuming. Manager was a pleasure to deal with (Jennifer).....I consider People more important than the Process.......
Ron MullerAmazingly awesome.
Paul MoloneyWash the windshield every now and then. It was dirty enough that someone drew a penis on it and I couldn't wipe out lmao
Grey HillWhen I returned the vehicle the staff insisted that I return with a full tank of gas even though the vehicle was not supplied with a full tank of gas. So for a very few miles I was over charged on fuel usage . I have copies of the gas receipts as well as the dash fuel gauge images ...and my original rental agreement with the fuel level indicated. The staff told me that if there were any $$$ complaints that the Uhaul complaints dept would re-inburse me for the fuel over charges ... Also the reservation system would not allow me to reserve a vehicle closer to my location , where there were plenty of trucks available and instead only offered a vehicle that was 70 klms (return trip aproximately ) away ... tks joseph wilsher
joseph wilsherAll was great. Even prorated my bill from 48 hours as booked to about 3 hours over 24 hours. All staff curious and friendly. Only thing that I would suggest is to get their website current so that they can be found in their new location. Thanks U-Haul
Don Turcottewith our visit,I don't have anything to say. It was above and beyond our expectations.thx to your agent👍
ron youngI was charged for equipment that the location was unable to supply, even after complaining and being assured I would not be charged when picking up the rental, reassured I would not be changed when dropping it off, I was still charged for something that U-Haul had guaranteed and did not deliver. I will never use U-Haul again
Tim KriegerFriendly staff, great customer service.
Roberto Teixeira JuniorThe staff at the Storage room we’re amazing. Incredibly helpful and friendly
Josie Patterson