Customer Reviews for Adams North American Repairs LLC
(U-Haul Neighborhood Dealer)

336 reviews

5920 Auburn Rd   Shelby Township, MI 48317

(586) 254-1980

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 7/19/2024: Closed
  • 7/20/2024: Closed
  • 7/21/2024: Closed

Services at this Location:

Contact Us

(586) 254-1980

5920 Auburn Rd
Shelby Township, MI 48317

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 7/19/2024: Closed
  • 7/20/2024: Closed
  • 7/21/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jena S 
Rating:
5.0

They went above and beyond to help me.

Sharon D 
Rating:
4.0

Customer did not leave a comment.

Shazia W 
Rating:
5.0

Customer did not leave a comment.

Megan S 
Rating:
5.0

There was a gentleman and a lady working. And I need a truck.and when I arrive they were friendly. Everything went very well. Very nice nice and welcoming. The following day I was running a little behind. And when I called to let them know my situation. Very professional. Then left phone. I don’t know if he like ringtone. JK. Very good people.

dwayne b 
Rating:
5.0

The online app is difficult to use and we had adjusted the reservation, but the reservation did not update.

James G 
Rating:
5.0

Very friendly and helpful

David K 
Rating:
3.0

Maybe make the spot to park the trucks slightly bigger, other than that excellent service

Levi U 
Rating:
1.0

never again at this location

faleh s 
Rating:
5.0

Customer did not leave a comment.

Jean-Denis L 
Rating:
5.0

Customer did not leave a comment.

Alex V 
Rating:
5.0

Customer did not leave a comment.

Danielle E 
Rating:
3.0

I didn't interact with anyone, just dropped the truck and the key in the drop off box. Also, there was not a specific place for the trucks, they were all around. COnvenient location, though.

Helio N 
Rating:
5.0

Overall great place to rent U-Haul!!

DIANE M 
Rating:
5.0

Customer did not leave a comment.

maria a 
Rating:
5.0

Everything was perfect Courteous service / Truck was in good shape / Price was close to original estimate Will rent from U Haul again / Thank You

Connor N 
Rating:
5.0

Good customer service

ROBERT P 
Rating:
5.0

Free or nominal charge GPS. We are a hands free by law state.

thomas t 
Rating:
2.0

The guy was not really nice to me or my husband seems a bit racist as if he had a attitude , and they way he overall cared his self , the truck we had was little bit damaged, Small place cause they fix on cars and sell U-Hauls , would I ever come back to this location or recommend to anyone No

Cierra B 
Rating:
5.0

N/A

Christopher C 
Rating:
5.0

Perfect experience.

Thomas T 
Rating:
3.0

I wasn’t able to check out the vehicle at my reserved time because the building didn’t open for another hour. Customer service found my an available vehicle but it added 15 miles to my overall journey

NICHOLAS P 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

After renting from several locations - Adam and Jessica are absolutely our preferred dealer. They make the process easy.

Danielle E 
Rating:
5.0

Nothing everything you did was great and I appreciate the way things were handled thank you very much 😊

ROSIE G 
Rating:
5.0

great operator

TERRY A 
Rating:
5.0

Customer did not leave a comment.

Donald H 
Rating:
5.0

Excellent service

Christopher C 
Rating:
5.0

Customer did not leave a comment.

PAUL I 
Rating:
2.0

Truck smelled like an ashtray, muddy cab floor and I also never got my receipt. Without the receipt I can’t get reimbursement

John L 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

Customer did not leave a comment.

EBONY M 
Rating:
3.0

Charges were higher in the end. There were 3 totals all were different. Gas cap was an issue

Edward T 
Rating:
5.0

As always - TOP NOTCH customer service!!! After a exceptionally poor experience with another local company, we were happy to be back with Adam and Jess, making everything smooth and simple.

Danielle E 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A 
Rating:
5.0

Customer did not leave a comment.

MILEN M 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Bradley H 
Rating:
5.0

Customer did not leave a comment.

ADAM B 
Rating:
3.0

The truck had steering issues and had about 3 inches of play. I called U-Haul and they said I would have to call roadside. I was a ways away from where I pick the vehicle up so I call roadside and they said they would have to send someone out to try and fix it. I said I don’t have time and asked them to find me another truck around where I was and they refused and said if I turn the truck in somewhere else I would have additional charges. I said forget it and I’ll just drive the truck! Finding me another truck I’m sure would have saved your company money rather than having to send roadside! I just could not believe the lack of customer service. I expected to rent a reliable vehicle and I didn’t have time to wait around for roadside! Very poor way to deal with a situation like this!

Benjamin L 
Rating:
5.0

Customer did not leave a comment.

Ricardo N 
Rating:
5.0

Customer did not leave a comment.

Alexandre W 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
4.0

The truck was clean but not in good running condition. The truck didn’t get into drive or reverse easily. The passenger side mirror wasn’t able to adjust. I don’t think the gas gauge was working either. During the entire time I had the truck it didn’t move not while driving or when I put gas in it

Brandon B 
Rating:
5.0

Very good people very good place and good customer service

RONY B 
Rating:
3.0

I met none of the staff, as we parked the truck after hours.

Richard R 
Rating:
5.0

Customer did not leave a comment.

MIKE V 
Rating:
4.0

Customer did not leave a comment.

Jerome R 
Rating:
2.0

Customer did not leave a comment.

KEVIN T 
Rating:
5.0

No camera on the back.

Raymond S 
Rating:
5.0

Thank you for everything!

paul v 
Rating:
5.0

Customer did not leave a comment.

joe s 
Rating:
3.0

I paid for items that I never received and I had mobile check in and that was never explained to me so I sat there thinking the person left without giving me a truck. Overall, yes I got done what needed to be done however I didn't have the tools (hand truck) that I paid for to get the job done.

katrina j 
Rating:
5.0

Was perfect

JEANNA S 
Rating:
5.0

The U-Haul reservations messed my order up with Adams North American Repairs LLC. When I went to pick up my truck they had everything messed up. Adams North American Repairs LLC got me on the right track and very pleasant to deal with. Thank you!!

TOM S 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Very friendly staff. A lot of ease overall.

felicia r 
Rating:
5.0

Keep doing what you’re doing.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Sally P 
Rating:
5.0

Customer did not leave a comment.

BASHAR A 
Rating:
5.0

Customer did not leave a comment.

Rasha B 
Rating:
5.0

Adam is phenomenal in his customer service

RONALD M 
Rating:
5.0

Easy to drop off truck

Tony C 
Rating:
5.0

The muddy puddle wasn’t fun but the staff and the pup were excellent. Very friendly, easy to talk to .

tarah r 
Rating:
5.0

Love this uhall location! Fast and friendly service every time.

Brian P 
Rating:
5.0

Nothing at this time

Kurt M 
Rating:
5.0

We will continue to return to Adam's North American Repair because of the superior customer service. Adam and his team go above and beyond - even working with last minute changes. They treat you like family.

Danielle E 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

This is my go-to in the area, even though other locations are closer. Their staff is welcoming and easy to work with.

Danielle E 
Rating:
4.0

Customer did not leave a comment.

Carl W 
Rating:
5.0

Customer did not leave a comment.

MIKHIAL B 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
5.0

I rented the 20' truck and it was in excellent condition.

Mary V 
Rating:
5.0

Customer did not leave a comment.

MARY V 
Rating:
4.0

The U-Haul app is buggy

Michael B 
Rating:
4.0

Overall a great experience in every way. Quick, no waiting and very understanding!

Larry A 
Rating:
5.0

It would be nice if the interior of the vehicle and the interior windows and exterior mirrors were CLEANED.

TIM C 
Rating:
5.0

The staff is always attentive and makes me feel welcome and appreciated!

Danielle E 
Rating:
5.0

Employee was very polite and helpful. Good experience

James S 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

Customer did not leave a comment.

Kimbery R 
Rating:
3.0

Windshield dirty, cab had multiple left over containers

Kevin O 
Rating:
5.0

Customer did not leave a comment.

leroy C 
Rating:
5.0

Customer did not leave a comment.

Betty W 
Rating:
5.0

Awesome, thank you?

Maksym M 
Rating:
3.0

Customer did not leave a comment.

Derek M 
Rating:
5.0

Perfect and easy pick up and drop off. Clear instructions and friendly staff.

Albi J 
Rating:
4.0

There isn’t much room to pull your truck in. They were very quick and friendly.

Cassie G 
Rating:
5.0

Really nice people

TIM R 
Rating:
5.0

Customer did not leave a comment.

Micaela R 
Rating:
5.0

Customer did not leave a comment.

Gerald F 
Rating:
5.0

Customer did not leave a comment.

Bailey R 
Rating:
3.0

Equipment was old but did the job.

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
5.0

Customer did not leave a comment.

Jim G 
Rating:
4.0

Thank you!

Cristian M 
Rating:
3.0

Customer did not leave a comment.

Amir M 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S 
Rating:
4.0

Because it handles U-haul

robert g 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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