Customer Reviews for Adams Ave Moving Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

My rental ended up costing double what was expected because i kept it an extra day, this should be better explained beforehand so expectations are realistic

Rating:

4.0

Fairly expensive for only 4 hours. Service was amazing. Van was in excellent condition.

Rating:

5.0

Easiest experience ever! Made my move 10 x easier not having to stress about anything regarding the uHal! Thanks!

Rating:

5.0

They were great!

Rating:

1.0

Have not received my receipt. Van was turned in at 2 pm pst

Rating:

5.0

Friendly staff, quick drop off 👍

Rating:

5.0

Pleasant people coordinating the rental. Clear information. Ease of access and return.

Rating:

4.0

The only thing I think should improve is the phone line service availability. I was calling the location to make a slight change to my reservation and couldn't get a hold of anyone. Left couple of voicemails and no one returned my calls. I ended up dropping by the location to receive service for me reservation, and they were able to assist quickly.

Rating:

5.0

I was charged $200 for some left over tree leaves! Had I known about this charge I would’ve washed the whole thing myself! Robbery!

Rating:

3.0

Reserved vehicle was not available. Customer rep provided a somewhat reasonable solution but left not happy that the type of rental chosen for a particular reason was no available.

Rating:

5.0

Very friendly and helpful employees

Rating:

5.0

The representative, was courteous, knowledgeable, helpful and extremely patient and good natured. I will be sure to recommend this location to everyone. The transaction was easy and professional. This representative should tarin all customer service representatives.

Rating:

5.0

The Uhaul I had, when I finished loading. Went to turn it on and didn't work, it had a bad starter. I had payed for help and had to pay 2 extra hours while we waited to get fix

Rating:

5.0

I’d rent from this location over any other location. Well organized and customer focused unlike the Grape St location in San Diego where we were walked after having a reservation at that location made 3 weeks before the pick up date.

Rating:

3.0

Very upset about my Uhaul experience. If anyone can give me a call, I would appreciate it.

Rating:

5.0

Great service

Rating:

4.0

Nothing. Staff was friendly, got us on the road quick and easy

Rating:

5.0

The truck started perfectly but once we got to the house and tried to leave the truck would not start it took 45 min for it to start . We did not finish picking up everything because we were afraid it would do the same thing . Very dissatisfied and disappointed. I told the people who were at the location but they just ignored what I had said .

Rating:

5.0

Very easy and streamlined!

Rating:

5.0

The staff at Adams Avenue make this the best Uhaul location in San Diego. They are courteous and professional. The van I rented was clean and drove well. I only rent from Adams Avenue Moving Service.

Rating:

5.0

Great customer service, when I got to this location there were two people before, but the service was so fast that I was out the door in less than 5 minutes. I really appreciate it.

Rating:

5.0

Service was prompt and my 15’ van was ready per my reservation. I will continue to use this UHaul location as needed.

Rating:

4.0

The staff quickly greeted me when I brought the trailer in, and in a quick, friendly manner, removed and moved the trailer for me. It was all very efficient; one of the "cleanest"/more pleasant experiences I have had at UHaul.

Rating:

5.0

Drop off was quick and easy. Friendly staff!

Rating:

5.0

This Adams Ave location has the best customer service and most knowledgeable staff that all UHual employees should be trained by them or see videos of them in action.

Rating:

4.0

First time! Easy rental

Rating:

5.0

Very fast and convenient. I needed a Uhaul, reserved it online, and 10 minutes later I walked in and they gave me the key. Plus the employees were helpful, thorough, and kind (even though it was close to closing time). Thank you for the great service! You guys rock!

Rating:

5.0

Just want to say thank you to Nestor and his team. I had a great experience all around with the equipment and services provided.

Rating:

5.0

Great customer service! This will be my go-to location from now on.

Rating:

5.0

Very friendly service! Quick and efficient!

Rating:

5.0

It was very convenient and easy pick up and drop off. Price had no hidden fees👍

Rating:

5.0

Friendly, efficient service! I’ve rented twice from this location and would recommend it to my friends.

Rating:

4.0

The battery died a few hundred miles into my trip, this added 2.5 hours to my trip to Portland OR The passenger side mirror was lose and was rendered useless, this added 5+hours to my trip to Portland OR

Rating:

5.0

Super easy return. Friendly helpful and professional staff

Rating:

4.0

Super helpful, professional and friendly.

Rating:

5.0

The truck rental went great! The rental staff were efficient, and the truck worked out perfectly for our move!

Rating:

5.0

Perfect

Rating:

5.0

The staff of this location is very helpful

Rating:

5.0

friendly and good service no comments

Rating:

5.0

Great service

Rating:

4.0

Overall great experience. Quick, responsive staff. Car I rented had cigarette smell, probably from other renters. But car was in a very good condition.

Rating:

3.0

Forgot to give me my dolly I rented

Rating:

4.0

My original rental agreement was for a reservation posted 11/30/23 at the 4311 El Cajon Blvd City Heights U-Haul. When I arrived, there was no 15ft Truck available for me. Chris and Kevin at this location were very kind and did their best to assist and find me a 15 ft. truck. They noted that the computer system created the error. They also noted two trucks were down which was not reflected in the system. Not sure if they were broken down when I made my reservation or if it happened between reservation and pick up date. Kudos to Chris and Kevin for helping me find an available truck at Adams Avenue. The people working at Adams Ave were rather abrupt at check in and drop off, but not unkind.

Rating:

5.0

N/A👍

Rating:

5.0

Honestly, the woman who helped us rent the u-haul went above and beyond by really working to help us out and get what we wanted. We were late to our reservation, 10 minutes to closing, and she really worked hard and took the time to give us exactly what we needed. We really appreciate her excellent customer service! She deserves to be commended. Thank you 🙏

Rating:

5.0

I cannot say enough about the kind and helpful staff. I was referred to this location by another uhaul provider who did not have a vehicle for me when I arrived at my designated time. Adams Avenue staff went above and beyond to accommodate my reservation and minimize the stress of the change in plans. The vehicle was clean and obviously well maintained. I will only rent from this location from now on.

Rating:

4.0

Nothing- everything went well and the staff was very helpful and friendly.