El cliente no dejó un comentario.Joseph S.
Customer Reviews for Acworth Lake Storage
(Distribuidor de U-Haul del vecindario)
Acworth, GA 30101
Services at this Location:
- Lun. - mar.: 9 a. m. - 5:30 p. m.
- Mié.: 9 a. m. - 1 p. m.
- Jue.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 5/22/2021: cerrado
- 6/5/2021: cerrado
- 6/19/2021: cerrado
- 6/21/2021 - 6/26/2021: cerrado
- 7/3/2021: cerrado
- 7/17/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Steph @ Lake Acworth storage was great Very efficient We will def use that location again!!SUSAN C.
Overall experience was great! Small complaint - Let customers know up front that if you want to drop off the U-Haul after hours and use the mobile app. This location does not want you to drop off outside of the locked gate (sign posted on gate) and wants you to take to a different location. Had I know, I would have done so from the start. Luckily after about 25 min. someone pulled in and we were able to pull in behind them. ¡Gracias!MICHAEL J.
El cliente no dejó un comentario.ENRIQUE R. | Overall Experience
Stephanie went out of her way to make sure we got everything we needed for a smooth trip back to Ohio. Most people now a days, do the bare minimum to skim by, but Stephanie was pleasant to work with. She went over and beyond. I seriously believe if we have a need for a Uhaul in the future, that we'd go back to her.DAVID B.
El cliente no dejó un comentario.Sue D.
El cliente no dejó un comentario.Billie H.
directed to go there. No one there. Had to park outside gate. Roadwork makes it hard to locate.BILL S.
The wood slats should be securely attached and the low tread tires should be replaced prior to renting out. After we loaded the truck we noticed a flat tire!!! It took 6 hours to get it resolved. The movers were lost. Basically that sucked with a truckful of cabinets and granite. We are fit buy I'm 67 this year and female so you tell me if this was a good rental.Richard C.
I wish I knew what the lady's name was that assisted me she was awesome. I haven't received such awesome customer service in a while. Thank you! You really helped me have a great week.Jalisa W.
Very good customer service and friendly.Walter H.
Stephanie did an excellent and professional job and took great care of me both times I rented a trailer.Stephen E T.
El cliente no dejó un comentario.Stephen E T.
Associate was awesome and it was quick and easy.Richard L.
El cliente no dejó un comentario.Jay N.
C/S person was awesome, give her a raise!!! She was very polite, nice and professionalROBERT D.
Remove the rusty rims from your tires they are a hazard!Jones W.
El cliente no dejó un comentario.catherine C.
Extraordinario servicio al clienteDavid S.
El cliente no dejó un comentario.Patrick D.
The lady at the facility was wonderful. Best customer service experience. Forgot her name, but I hope she can know how much I appreciated her.Jim R.
El cliente no dejó un comentario.JOSHUADANIEL R.
El cliente no dejó un comentario.William H.
The process to do the 24/7 pick up did not go smoothly and I waited over 30 minutes on hold calling in to get help. The Truck was dirty both front & back and had cigarette ash in the tray.Thomas S.
El cliente no dejó un comentario.MICHAEL H.
Nothing they were great!BLAKE D.
The lady at the return center off lake acworth drive was amazing and very helpful with what she could do but can't do much since she doesn't know where to even call.Whtini D.
El cliente no dejó un comentario.ken Y.
Excellent customer service at the location.Allen G.
Drop off location got changed without my knowledge, and I spent 45 minutes on the phone, mostly on hold, trying To get that fixed.Gary A.
The person at the front she was very nice and friendly. She was awesome.Paula T.
El cliente no dejó un comentario.Brittany B.
El cliente no dejó un comentario.dwayne J.
you app kicked me out when I was almost done. The retailer had told me when i picked up the truck not to worry about itKevin L.
Stephanie is an excellent representative of Uhaul.. This is our 3rd rental with her and we have already booked another one. She has been so very kind and understanding as we have had to change our dates and sizes while c tying to get our son moved.Belinda R.
El cliente no dejó un comentario.Eston B.
El cliente no dejó un comentario.Nathan M.
Friendly, professional, nice experienceDelroy M.
El cliente no dejó un comentario.Kylie D.
There was no one available during posted business hoursJames C.
Absolutely NothingJohn S.
Love this place! Great customer service and wonderful owners!MICHELE A.
This location is conveniently located and excellent customer service by the agentTina M.
El cliente no dejó un comentario.Elisa R.
For the distance I had to travel with this trailer I would have felt more comfortable if it would have had a spare tire just in case. Overall it was a good trailer. The lady who got us hooked up was very nice, and friendly.LOUANNA G.
El cliente no dejó un comentario.Fran D.
Stephanie was great to work with. She made the whole process smooth as silk.Steve P.
Location manager (Shannon?) was super helpful and went out of her way. Excellent customer service. thx.MICHAEL M.
Excellent , professional and friendly customer service. When I need another truck or trailer this will be my go to location. Thank You.Mike E.
The truck was horrible, it drove like it was going to cut off and it sounded like something was wrong with the brakes.Vermica J.
Don't do any painting on the trucks unless it has time to dry before the next customer rents it.Darryl P.
The young lady who checked us in was fantastic.David V.
So far the Manager is very experienced and offers the best customer servicerobert K.
El cliente no dejó un comentario.Chayanne C.
Nothing. The representative at this location was very helpful and very nice.JOSEPH H.
Great service and close to home!Steven R.
Great serviceMark C.
Stephanie was very helpful and accommodatingMark P.
Well, The 15' truck isnt 15' It is more like 13.5 from from to back. What I needed to move was 14' and heavy. We had to lean it and angle it to make it fit. Be more honest on the exact dimensions of your trucks.Mike J.
Drop clothHalleem S.
The mobile application for pickup was very frustrating. I supplied all my information prior and had to repeatedly enter the same information again. The process would darken my phone screen where it was unreadable but a response was required. It took 30 minutes to get through the pickup process. I'll use a check in with a person next time.Melanie G.
El cliente no dejó un comentario.Christina M.
El cliente no dejó un comentario.Sean G.
The drop off location was clean and pleasant.Clint L.
Yall price is too muchRosario D.
Customer service was greatJOSHUA R. | Reservación
El cliente no dejó un comentario.Shelley M.
El cliente no dejó un comentario.Robert R.
Ordered rental on line. Went to pick up and there was no key in the lock box. We lost 12+ hours on our move causing us to be late in leaving the residence at the time of sale. We were told that we would be given a discount for the mistake (employee put key in wrong lock box) but not only did we not receive a discount, we were billed for more than the initial quote. TERRIBLE SERVICE!Adam C.
The only thing I would say is when I picked up truck she had to check in truck from prior client and it took her longer so she was going to give me a $10 credit but do not see it on my receipt.Kris S.
El cliente no dejó un comentario.Shirley M.
El cliente no dejó un comentario.Elizabeth W.
The girl that helped me was awesome! She was so nice!! The facility inside does need to be updated/remodeled because it was not very inviting to customers.Calvin M.
This is not the fault of this location. This was the second location I went to because the original location I was sent to was not even in business yet!Jim M.
El cliente no dejó un comentario.Ronald S.
I was charged for a utility dolly that I did not rent. It also took nearly 20 days for my card to be charged and for me to receive my receipt.Daniel C.
The person in charge of the front office is very professional and courteous. I will definitely use this pick up station again.Miguel A.
I have been a Uhaul customer for 10+ years now and within several states. I have never had an experience like I received at this location. I had to go to two Uhaul locations since the first location truck was not available since store was being shut down. Second location I had to wait about 45 mins for Truck arrival. Then to top it off overcharge me for rental. I am waiting to hear back from Corporate regarding this Service contract ASAP. I Will never purchase anything from this location for sure and hopefully this will not be the cause of Uhaul losing a valuable customer over a unprofessional staffed location.Pshatoia L.
I did not ride with the driver to drop the truck off. Sorry I cannot rate this location.Patricia H.
El cliente no dejó un comentario.Scott S.
The truck was behind a locked gate. Since I used the app to get the truck outside of normal hours, nobody was there to unlock the gate. I had to spend 30 minutes on the phone with Uhaul to get the gate combination key to open the gate and get to the vehicle.Jonathan S.
The girl that checked us in was soooo nice. She was great to work with! Highly recommend.Calvin M.
El cliente no dejó un comentario.Mark K.
I had a difficult time with the online pickup.Dewy Lamar N.
Everything went as planned just like the last time.Brenda C.
I wished that they would have had straps and at least a cover to cover my furnitureTarantula T.
Free gasRich S.
El cliente no dejó un comentario.Taylor G.
Would recommend ACWORTH Lake storage. Stephanie, office manager is great. Very professional and always helpful. Stored our camper there for 2 years and never had one issue.THOMAS MATT Kimberly J. | Overall Experience
El cliente no dejó un comentario.Lance C.
The store manager is an amazing lady to begin with, I believe her name is Stefanie! She ensured the customers are well taken cared of, I was 100% satisfied with her customer service. Thanks very muchNKWEMIMEH P.
El cliente no dejó un comentario.Casey K.
El cliente no dejó un comentario.Todd S.
Make sure that the equipment ordered When the truck is ordered is actually on the truck and that the customer is not charged for something that they didn't receive. Still waiting to hear from someone regarding this overchargeSherry C.
El cliente no dejó un comentario.Vohn S.
El cliente no dejó un comentario.Philip H.
Good ValueDAVID S. | Overall Experience
The app wasn't working to get a code and it took almost 1.5 hours to get someone to get us the code. It was ridiculous.Alexander N.
El cliente no dejó un comentario.Alan S.
Not a thing. It was quick and painless for the customer. Well done U haul !Robert H.
El cliente no dejó un comentario.Jason S.
The regional manager was amazingly helpful. I can't thank him enough for all that he did.Shawn C.
El cliente no dejó un comentario.ERICA P.
El cliente no dejó un comentario.Scott M.
Great placeTRISH S. | Overall Experience
Stephanie is a wonderful help and very pleasant to deal with. I want to thank her for her understanding the confusion I had (my fault, not hers) and her professionalism and eagerness to help!Stuart F. | Reservación