Customer Reviews for Acworth Lake Storage
(U-Haul Neighborhood Dealer)

501 comentarios

4892 Lake Acworth Dr   Acworth, GA 30101

(770) 974-2880

Horario

  • Mon–Sun
    Cerrado
Horario especial
  • 12/1/2022 - 2/21/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 974-2880

4892 Lake Acworth Dr
Acworth, GA 30101

Servicios en esta ubicación:

Horario

  • Mon–Sun
    Cerrado
Horario especial
  • 12/1/2022 - 2/21/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The storage was easy to rent from and autopay made payments worry free.

Scott M.  |  Overall Experience 
Clasificación:
5.0

Gracias.

carolyn c.  |  Overall Experience 
Clasificación:
2.0

Have more lighting around the area, and clean the outside of the vehicles

Leightonia B. 
Clasificación:
3.0

The truck was not clean, and the trucks got mixed up but the ladies got it figured out.

matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH L. 
Clasificación:
5.0

Right turn only out this location otherwise excellent

Theodore O. 
Clasificación:
1.0

Hours on Uhaul Website are not the same as hours on google and the location door. Says open every other saturday. Well which saturday is every other???? Should not let customers book at this location if they are closed on day of pick up. If they do pick up please send email or communicate that online pick up is a must. Online pick up is HORRIBLEEEEEEE! It took me 1.5 hours to pick up because Truck Share was not working. Uhaul was busy and I had to wait for a call back for over an hour and then check in took 30 minutes. The saving grace for giving 3 stars was JOHNATHAN CARMICHAEL at Uhaul customer service. He was AMAZING and so UNDERSTANDING. Thank you Johnathan!!!!

Mari A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shikera D. 
Clasificación:
5.0

This was the quickest and easiest truck pick-up I've experienced! Everything was ready to go when I got there, instructions were simple, and the 2 ladies working were so friendly and helpful!

Kelly C. 
Clasificación:
3.0

I dropped off at night and checked in online so I didn't deal with staff or the store at all.

Trina G. 
Clasificación:
2.0

They had my drop off time as Saturday 1:16p.m when in fact I dropped the truck off at 5:45p.m. on Friday. They charged me $40 for the additional day which the only reason the truck wasn't there at 4 was Movinghelp.com resources, Wolfman Movers, were a no show and I had to unload the truck myself. Plus, the charged me $20 convenience fee but I did the 24/7 return and got kicked out of the website twice. Not at all happy with the 2nd leg of my move

LYDIA A. 
Clasificación:
3.0

I was charged a cleaning fee of $25. The truck, both inside the cab and inside the box, were both left completely clean and free of any trash. Unless U-haul charged me to wash the exterior of the truck I don't know why I was charged $25. Very disappointing after I thought it was such a good experience. I guess they can just tack on extra charges if you drop off after hours.

Lane M. 
Clasificación:
3.0

Next time your website lets me rent a dolly, they had better have one for me.

Adam M. 
Clasificación:
5.0

Owner was there after hours and helped me with the app, very friendly!

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akshar D. 
Clasificación:
3.0

Out of the way. Difficult to get to due to road construction.

victor B. 
Clasificación:
4.0

The phone doesn't work I say that's the only bad thing we had to just take a chance and drive by....

PATRINA M. 
Clasificación:
5.0

Stephanie is a kind caring incredible responsible manager she made my experience great! Give her a bonus/raise!

MONIQUE R. 
Clasificación:
5.0

Gracias

Tim J. 
Clasificación:
5.0

Stephanie is the best

Ryan C. 
Clasificación:
3.0

Be open on Saturday Keep vehicles clean

Koury J. 
Clasificación:
1.0

Better customer service when it comes to accessing the truck using truck share. It was a horrible pick up experience. It would nice to have part of my payment back.

Ryan C. 
Clasificación:
5.0

Stephanie was amazing and super helpful! My unit had an issue with attempted break in while I was abroad. I was notified and they added extra security cameras. What else can you do? Thankfully I had so much stuff the door was jammed!

Becky S.  |  Overall Experience 
Clasificación:
1.0

The drop off experience is horrible.

Christian C. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
1.0

Gate was an issue would not open from inside. Had to crawl under gate to enter code again. U also can't do what the instructions on the app is asking u during pick up in the order it's asking you to do it. As far as verify vehicle location from behind gate get key then go in

Gerand T. 
Clasificación:
5.0

I was please with this location

Ronnetta C. 
Clasificación:
5.0

She did a wonderful job helping us out with our rental.

Andrea H. 
Clasificación:
5.0

Very friendly service!!

Steven C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
3.0

El cliente no dejó un comentario.

allyson K. 
Clasificación:
3.0

I ordered 1/2 dozen blankets to move a couch. Once I picked up the truck, the blankets were not there and it made for a difficult moving night. I want my $5 refund for the blankets. I also found it odd and could not figure out how to get out of the gated area without crawling back to the other side to punch the code in to get the truck out.

Susan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
1.0

Was never given a gate code, there happened to be a random person dropping off another uhaul that let us in to drop ours off!! There are no uhaul signs to even indicate that it's a drop off location, Noone was there at 3:45 in the afternoon. It was a very frustrating place to find,navigate, and return equipment to.

Domenique F. 
Clasificación:
5.0

Stop cancelling reservations for this location and trying to get people to go elsewhere. Very annoying

Becky S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMY W. 
Clasificación:
4.0

No improvement needed

Joyce E. 
Clasificación:
5.0

Stephanie did a great job. Very easy to work with.

Robert K. 
Clasificación:
5.0

There's road repair at this time around the place so GPS was having problems on how to find it. Once there the personal was very accommodating and extremely apologetic on the condition on the area. Other wise it would be very easy to get to and find. I will use them in the future.

JANETTE MARY J. 
Clasificación:
5.0

Very easy pickup and return. The girl in the office was super friendly and helpful.

NOELLE M. 
Clasificación:
5.0

Excellent service!!

Carol H. 
Clasificación:
5.0

Stephanie was super helpful, courteous and friendly. Great experience, thanks.

ROBIN H. 
Clasificación:
4.0

I only needed for 2 days . They reserved for 3 days and I had no idea till time to pay .

PAUL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINE R. 
Clasificación:
5.0

The Lady at the place was super helpful and very nice

Joe R. 
Clasificación:
2.0

Rude employee. Not professional. Brought her small daughter to work. Kid distracted her.

KARIN H. 
Clasificación:
5.0

All was great ..

Joseph A. 
Clasificación:
5.0

Great manager. She went out of her way to be helpful. I would go to her location again and again.

Heidi M K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph I. 
Clasificación:
5.0

I did not catch her name as I was in and out so fast, but she was very friendly and organized.

Gerald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Steph @ Lake Acworth storage was great Very efficient We will def use that location again!!

SUSAN C. 
Clasificación:
3.0

Overall experience was great! Small complaint - Let customers know up front that if you want to drop off the U-Haul after hours and use the mobile app. This location does not want you to drop off outside of the locked gate (sign posted on gate) and wants you to take to a different location. Had I know, I would have done so from the start. Luckily after about 25 min. someone pulled in and we were able to pull in behind them. ¡Gracias!

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE R.  |  Overall Experience 
Clasificación:
5.0

Stephanie went out of her way to make sure we got everything we needed for a smooth trip back to Ohio. Most people now a days, do the bare minimum to skim by, but Stephanie was pleasant to work with. She went over and beyond. I seriously believe if we have a need for a Uhaul in the future, that we'd go back to her.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie H. 
Clasificación:
3.0

directed to go there. No one there. Had to park outside gate. Roadwork makes it hard to locate.

BILL S. 
Clasificación:
1.0

The wood slats should be securely attached and the low tread tires should be replaced prior to renting out. After we loaded the truck we noticed a flat tire!!! It took 6 hours to get it resolved. The movers were lost. Basically that sucked with a truckful of cabinets and granite. We are fit buy I'm 67 this year and female so you tell me if this was a good rental.

Richard C. 
Clasificación:
5.0

I wish I knew what the lady's name was that assisted me she was awesome. I haven't received such awesome customer service in a while. Thank you! You really helped me have a great week.

Jalisa W. 
Clasificación:
5.0

Very good customer service and friendly.

Walter H. 
Clasificación:
5.0

Stephanie did an excellent and professional job and took great care of me both times I rented a trailer.

Stephen E T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen E T. 
Clasificación:
5.0

Associate was awesome and it was quick and easy.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay N. 
Clasificación:
5.0

C/S person was awesome, give her a raise!!! She was very polite, nice and professional

ROBERT D. 
Clasificación:
5.0

Remove the rusty rims from your tires they are a hazard!

Jones W. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine C. 
Clasificación:
4.0

Extraordinario servicio al cliente

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

The lady at the facility was wonderful. Best customer service experience. Forgot her name, but I hope she can know how much I appreciated her.

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUADANIEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
2.0

The process to do the 24/7 pick up did not go smoothly and I waited over 30 minutes on hold calling in to get help. The Truck was dirty both front & back and had cigarette ash in the tray.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Nothing they were great!

BLAKE D. 
Clasificación:
5.0

The lady at the return center off lake acworth drive was amazing and very helpful with what she could do but can't do much since she doesn't know where to even call.

Whtini D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken Y. 
Clasificación:
5.0

Excellent customer service at the location.

Allen G. 
Clasificación:
4.0

Drop off location got changed without my knowledge, and I spent 45 minutes on the phone, mostly on hold, trying To get that fixed.

Gary A. 
Clasificación:
5.0

The person at the front she was very nice and friendly. She was awesome.

Paula T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

dwayne J. 
Clasificación:
5.0

you app kicked me out when I was almost done. The retailer had told me when i picked up the truck not to worry about it

Kevin L. 
Clasificación:
5.0

Stephanie is an excellent representative of Uhaul.. This is our 3rd rental with her and we have already booked another one. She has been so very kind and understanding as we have had to change our dates and sizes while c tying to get our son moved.

Belinda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eston B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

Friendly, professional, nice experience

Delroy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylie D. 
Clasificación:
3.0

There was no one available during posted business hours

James C. 
Clasificación:
5.0

Absolutely Nothing

John S. 
Clasificación:
5.0

Love this place! Great customer service and wonderful owners!

MICHELE A. 
Clasificación:
5.0

This location is conveniently located and excellent customer service by the agent

Tina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa R. 
Clasificación:
5.0

For the distance I had to travel with this trailer I would have felt more comfortable if it would have had a spare tire just in case. Overall it was a good trailer. The lady who got us hooked up was very nice, and friendly.

LOUANNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fran D. 
Clasificación:
5.0

Stephanie was great to work with. She made the whole process smooth as silk.

Steve P. 
Clasificación:
5.0

Location manager (Shannon?) was super helpful and went out of her way. Excellent customer service. thx.

MICHAEL M. 
Clasificación:
5.0

Excellent , professional and friendly customer service. When I need another truck or trailer this will be my go to location. Thank You.

Mike E. 
Clasificación:
5.0

The truck was horrible, it drove like it was going to cut off and it sounded like something was wrong with the brakes.

Vermica J. 
Clasificación:
5.0

Don't do any painting on the trucks unless it has time to dry before the next customer rents it.

Darryl P. 
Clasificación:
4.0

Customer service was great

JOSHUA R. | Reservación
Clasificación:
5.0

Would recommend ACWORTH Lake storage. Stephanie, office manager is great. Very professional and always helpful. Stored our camper there for 2 years and never had one issue.

THOMAS MATT Kimberly J.  |  Overall Experience 
Clasificación:
4.0

Good Value

DAVID S.  |  Overall Experience 
Clasificación:
5.0

Great place

TRISH S.  |  Overall Experience 
Clasificación:
5.0

Stephanie is a wonderful help and very pleasant to deal with. I want to thank her for her understanding the confusion I had (my fault, not hers) and her professionalism and eagerness to help!

Stuart F. | Reservación
Clasificación:
3.0

Canceled this reservation before using it. Thus I cannot provide a review with any kind of meaning to it. Online, they looked like a good place.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The web site was very helpful in finding a suitable storage facility. Since my HOA allows smaller trailers, I will not be needing the storage unit.

Privacy R.  |  First Impressions 
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