Customer Reviews for Activate Fix & Flip Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Passenger side mirror was broken, horn did not work and location did not have a dolly that I ordered yet I was not informed prior to picking it up that I would not be able to get a dolly. I subsequently had to go and get one elsewhere. In the future let me know so I can rent from a location that has what i need.

Rating:

5.0

They are really good. Great service

Rating:

5.0

Thanks fort a great service.

Rating:

1.0

Very dirty van inside and out, cracked mirror, overcharged, had to wait long time because of 1 computer! Worst place I ever had to rent from, and the worst parking area, very tight to park the van

Rating:

5.0

The guys were super helpful they went above and beyond to make sure I was comfortable. They even asked if I wanted to use a different truck to make sure I was comfortable. I would definitely use them again excellent service!

Rating:

1.0

Truck smelled like someone had been smoking in it. The actual store also smells like someone has been smoking illegal substances in it. Will absolutely not be going there again. They also over charge people because they don’t pay attention to tracking mileage.

Rating:

3.0

The u haul engine light was on, which meant maintenance needed to be done. Otherwise everything was fine.

Rating:

5.0

The app didn't work for check-in, but the employee at the pick-up location was incredibly helpful.

Rating:

5.0

The staff were great! Super helpful!

Rating:

3.0

None

Rating:

5.0

He treated me very well, he was very polite, I felt at ease even though my language wasn't appropriate, congratulations!

Rating:

2.0

Vehicle was not ready when I arrived. I waited 45 Minutes for the vehicle to be ready. Engine light was on when I picked up and returned the vehicle. Asked for some type of compensation or discount for the vehicle being late, which I did not receive. Lost money and reported late to my appointment.

Rating:

1.0

disclose the return process beforehand.

Rating:

4.0

The vehicle was fairly clean only complaint was the tire pressure was low and the warning kept engaging. The gas level was below 1/2. I would use this location again.

Rating:

4.0

Quick and easy

Rating:

3.0

Let people know about the cycles. I didn't know that even though the location was going to be closed when I returned the van I was charged for another cycle.

Rating:

5.0

I will be using them again

Rating:

1.0

The van was given to me with no air in one tire and the parking break was broken and made a loud noise the entire time having the rental. I was denied a new rental because they said that was all they had. The van broke down before I could return the van as it would not start and I had to call Roadside. Horrible experience!

Rating:

1.0

My truck was not ready at the original location due it being closed. I was transferred to another location which over charged me and now I am disputing the charges. The worse service ever!

Rating:

1.0

I wanted to stay with the truck for one extra day Store called me and demand it to be returned Or he will call the cops on me and make a report that the truck was stolen I am a long time client.. have never had a such bad experience

Rating:

5.0

Nothing

Rating:

1.0

They didn’t have the truck I reserved so they gave me a bigger one. I drove a total or 8 miles but they charged me 300 miles. Felt scammed.

Rating:

5.0

Nothing at all everything was great.

Rating:

2.0

was not told on picking up vans on Sat 5/13 that the location would would be closed at 11:OO am SUNDAY 5/14. Given no guidance as to drop off protocol or where to leave trucks. Was not prepared or tech skilled to do it through the phone, After 45 minutes figured it out. A very unpleasant experience, which could have been alleviated by better communication from U Haul.

Rating:

3.0

After hours drop-off was easy.

Rating:

5.0

It was very easy. When I've rented UHauls before, I waited in line a long time, the process was slow. This was fast, and the guys were friendly and helpful.

Rating:

2.0

Location was easy to find but on a busy street. Truck was in unsafe driving condition. Steering was very stiff. Given with low fuel and had to wait for it for it to be cleaned and ready.

Rating:

5.0

Very good customer service, will go back

Rating:

5.0

The men over at this location are very professional . They never disappoint me when it comes to customer service and proficiency. I will continue to rent from this location .

Rating:

2.0

Uhaul switched locations on us and didn't give ample notification. We went to the original site and no one was around to help or redirect us. The first customer rep hung up on us. The new pickup site was 20 minutes further away. I would not suggest using Uhaul unless your location has actual human beings on site. The mobile pickup is confusing and trying to get a representative on the phone is not easy. Not at all happy. These issues delayed our move and caused the Packers we gathered to sit idly waiting for a truck to load. Of all the Uhaul sites in Philadelphia, ultimately having to drive 40 minutes from our location to pickup a truck was ridiculously inconvenient.

Rating:

5.0

Courteous and helpful

Rating:

5.0

Easy to pick up. Easy to return

Rating:

1.0

They changed my reservation pick-up location without proper notification that there had been a change and the new location was inconvenient and dirty. It was poorly marked and the people were less than accommodating.

Rating:

3.0

Truck rear back interior leaked during trip. Some items wet.

Rating:

2.0

Authorized dealers should be more knowledgeable about the services and pricing.

Rating:

4.0

Customer services from non-managers can be improved... also, advance pricing clarity would be quite helpful.

Rating:

1.0

Again not told about the 30 first ffiller few service chats in addition to the price of gas per gallon

Rating:

1.0

Picked up the truck cab smelled like wet dog and back was filled with trash I had to clean before I loaded my boxes. Then uhaul try to charge me to clean after I returned it the same way I got it. The truck would not drive pad 60mph an 8 hour trip turned into a 12 then the brakes did not work well and car jerked when changing gears and the truck will pull the the left while driving

Rating:

3.0

I still don’t understand why I paid $134.00 for this rental. I’ve done longer trips and the usual 4 hours and the most Uhaul has ever charged me in total was $75.00. Why one was this so much more. I didn’t get a receipt, showing my mileage start and finish. So I don’t know what the actual report was.

Rating:

3.0

Employee merely came from the back, with sandwich in hand, reached for my key. That’s it. No inspection of truck.

Rating:

1.0

The truck we received from Activate Fix & Flip was a liability, to say the least. The tires had low pressure, the cab reeked of cigars and the trailer was filthy. Something was definitely wrong with the engine, so we returned the truck which resulted in a three hour delay on packing and moving. As a result we were unable to move into our apartment on our scheduled move day and had to get a hotel room for one night.

Rating:

1.0

Horrible customer service, they refused to email my receipt. I was told one price and charged another and I was unable to see the break down of each charge. I would never use this location to rent a vehicle again.

Rating:

1.0

They closed early before I could return the vehicle and since they don’t have a proper lot I had to park blocks away and return the key the next day. Now they are trying to find any reason to double charge me, first tutu tried to say I had it for 2 days, then a ticket, then they lie and say they’re not going to charge me but then I see on the bill they tried to charge me $70 for gas and gas services even tho I replaced the gas. Been waiting for more than 3 days to talk to a manager or someone don’t use them go to a real u-haul place these guys are scummy and scammy

Rating:

3.0

I wasn’t use to everything being on line but it was quick and easy. I rented the $19.95 van add $10.00 for coverage and the taxes, etc. It came to $30.00 and I put $9.00 in gas which took it slightly over the halfway mark. Quick and easy service. Thank you!

Rating:

2.0

Upon checking in, I was told that the rental equipment I had previously paid for was unavailable. I also had to wait ten minutes for the rental site to be opened after set scheduled time. Upon arrival I was told the equipment I paid for wasn’t there but eventually items were found but I still paid fir more than I received & was told I would be compensated but bills do not show so. I am being charged for moving psds I was not provided with. Additionally my return was delayed by 20 min due to the affiliate site not being open and the app rejecting my odometer picture 10+ times. Very disappointed and dissatisfied

Rating:

2.0

Closed earlier than we saw online no drop box or instruction of what to do with truck in an area we felt uncomfortable leaving truck. We left truck overnight once we found back of store but we didn't leave keys and had to come back in morning. The owner said trucks had been drop box stolen which was why what we figured . Just lost a lot of time trying to drop off and having to go back next day with key and fo the app drop off procedure all over again. Nice guys but a sign would have helped as to how to drop off if store closed. We called uhaul but told we would be on hold for 30 minutes

Rating:

3.0

I just didn't get a confirmation email about the truck i returned and had to make a few calls myself to get it straightened out.

Rating:

3.0

I rented a vehicle Saturday and returned it on Sunday. The store was not open and I received a bill with a extra $20.00 charge because the return date was not input until the store opened on Monday. I'm seeking a refund for that amount. Other than that there are no complaints.

Rating:

2.0

The whole experience was, frankly, awful. I had reserved a 20' truck. A few days later I was notified that only a 15' truck was available. Not an ideal turn events, but something I could deal with. The night before my reservation I was notified that the 15' truck was not available and if I wanted to keep the initial pickup location I'd have to settle for a cargo van; a reduction in size that drastic was not acceptable, so I requested a reservation for the next nearest 15' truck. Driving in one direction to get the truck was a greater distance than I would have gone the entire day from the location of my original reservation. I would have driven the truck about 7 miles total but instead had to drive it 30. This resulted in significantly more distance charges and fuel costs than I had anticipated. I picked up the truck and the gas tank was nearly empty. The next time I have to move anything, whether its moving my home or a single piece of furniture, I'll be looking elsewhere.

Rating:

4.0

The vehicle had a vibration in the front end, when you drove over 40 miles per hour. It was pretty clean on the inside but I'm assuming because of the weather it was dirty on the outside.

Rating:

1.0

Store changed my contract without telling me and I have had to spend hours trying to get it fixed and also have been overcharged.

Rating:

3.0

We called the day before we were scheduled to pick up the truck At that time, we were told that the location would be open at 8:00 AM. We arrived shortly after 8:00 and we were unable to get in. We had to wait for 15 minutes outside of the location before we were able to enter the facility and begin the rental transaction. One of the two dollies that I ordered was unavailable.

Rating:

1.0

Charged me $100 for a $30 rental . The hold never updated or corrected

Rating:

5.0

Updated store hours to match timeframes on website.

Rating:

3.0

My hand truck was not with the vehicle.

Rating:

5.0

Nothing. Personnel made location apparent/visible and was very friendly/helpful.

Rating:

3.0

Have someone at the store in the morning when I arrived to pick up the truck. But the owner got there quickly after I called him,

Rating:

1.0

The representative refused to assist me as he said his cash paying phone fix customers came before my little $19.95 Uhual. He made me wait 40 minutes. The alley way to park is scary. The Van was not clean. Had a broom and trash and perverted material inside. Making me wait and refusing to take the van back 0 minutes prior to closing made me late for my 2nd Uhual 1 way reservation. This place at 49 W Chelten is awful and gives Uhual a bad name. This whole thing both reservations WERE A NIGHTMARE. After my grandfather died me being power of attorney and doing all this via Uhual was terrible. I used Uhual plenty before THIS TIME WAS A NIGHTMARE. THEN 49 Chelten HAD THE NERVE TO CHARGE ME A $175 CLEAN FEE??? BECAUSE I left it how that rude worker gave it to me. I took pictures to prove. I want my famn money back.

Rating:

3.0

Only problem was there was only street parking. I can in from the opposite side of the street and had to find a place to turn around the truck.

Rating:

5.0

It was easy and the attendees were very helpful!

Rating:

1.0

I would not Recommend this place. Firstly I drove around the block three times looking for The place and missed it. Secondly, it’s not in a great neighborhood and I felt extremely weary of leaving the truck parked on a normal Street. They have no parking lot…… Thirdly, the neighborhood is sketchy and uhaul doesn’t say a word about all the photos that are required to drop a car off after hours. So here I am in a ghetto with my phone out having to open and close the back area exposing the other rental equipment that was in it to the whole neighborhood. If my apartment complex allowed you to park the moving truck overnight I would have turned around and went back and found a different drop Off location in the morning . Between the truck driving funky snd this drop Off experience…… it’s the first time I’ve ever had a bad experience with uhaul

Rating:

1.0

The Clerk was rude. Didnt forward my rental documents until 2 days later in addition to over charging me!!

Rating:

4.0

I was fully satisfied with my rental except for the return process. I guess because it was the Halloween weekend, there was no one there to process my return and I was not able to go online to notify U-Haul of my return. I had to wait until Monday morning to confirm that I would not be charged for an extra day. They told me that everything was taken care of.

Rating:

3.0

I had to sanitize the inside of the vehicle as well as clean the inside windshield and windows. Other than that the vehicle was in good condition.

Rating:

4.0

They must stop charging the mileage by km. Cleanliness of vehicles are not up to par. I was given the same vehicle from my last rental and still dirty. Same stains on floor from the last time.

Rating:

4.0

The windows were dirty inside and outside. I had to clean them myself. Other than that the van was very nice.

Rating:

1.0

Sucks... ill never rent again!

Rating:

1.0

Don't cancel my booking because I am 'late'...without calling me. I had a booking; I confirmed it the night before by phone and because I was late, your location cancelled my booking which left me in a desperate situation with a garage full of furniture that had to be removed due to the sale of my house. It took till 11:00 pm that evening for me to secure another truck!!!! I should never have had to go out of MY way to get another truck when I had a booking.

Rating:

5.0

Quick and easy transactions from order to pickup and return. Sam is friendly and made the rental easy.

Rating:

1.0

There’s no specific place designated for parking. Just a uhaul sign along the street.