All was great, thank you for your help, bye for now.
CARLODAVID D
Customer Reviews for Action Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cost was a little out of touch. If the price was more flexible more people would rent these out. Other than that is worked for what I needed and it towed great.
Chris LEasy location to go for a pickup
MICHAEL GQuick professional service
Andrew TGreat service and people very friendly
MARIO SExcellent customer service at the Quinte West location.
Adam NIt was pretty great service. Easy and efficient. Thanks
Dafydd WI can’t really think of anything to improve your service. The staff were friendly, accommodating, and thorough when going through the contract with me.
Mike CApp got hung up on photos, had to restart a few times. The location was fantastic and the people very professional and helpful
Bonnie MAlways a great time dealing with Action Automotive. Would 10/10 recommend. Friendly customer service. Equipment is kept clean and well maintained. Would use the services again!
Mathieu QDrop off great. Staff even backed trailer into spot for me to save me pushing by hand.
Tony BThe location was great. The company itself charged me the wrong tax amount after an error that was made on my total. After refunding me for the accidental added amount, they still charged me the tax on the original amount instead of on my new amount after the refund. Out of two representatives that I spoke with in the chat option and on the phone, both didn't understand mathematically how it didn't add up. I'm not upset about paying $11 extra, I am more disappointed that out of two customer service representatives, neither were able to do the math. My invoice basically shows that I was charged over 20% tax which is not accurate where I live. I will not be returning to Uhaul simply for the uneducated customer service that I received. I own businesses and I would never tolerate having my staff members dealing with invoices who couldn't do simple math like that. The truck was fine and the trailer was great. The location was helpful. They didn't call me back however regarding my invoice but I could see how they didn't know how to deal with it either. I know that I had to deal with U-Haul directly. This is just my experience.
Brittany BTruck was filthy inside windshield wipers were worn and metal on the window and it was raining hard so very unsafe. Vehicle was open so the dealer had not even checked it cleaned it is my guess. Check in process was terrible and first call I made was received by a terrible person. Second call was fantastic with Jacob. Worst experience I have ever had and I use uhaul a lot
Anthony SThis is a great place. The girl who served me was very friendly, she new her job, got me in, and served me quickly. Same situation when I returned the pickup truck. Asked me if everything went well and how I liked the truck. I will definitely go back to this dealer, and I hope she is still there!
DOUGLAS PCustomer service was friendly and helpful!
Evelyn WGuys were great and very helpful made life easy for me
WILLIAM SWe were pleasantly surprised with the ease of rental, and the info we received from your workers. The low bed was a real asset as we are Seniors and had to get a few friends to help us load up. Staff were friendly and helpful. A great experience, and we will recommend you to others for sure. Don and Vvivian Bloom, Maynooth, On.
Donald BStaff were very helpful; the truck was the perfect size as requested. I was very pleased with our experience with U Haul.
Maria FCurious why I was called today by Uhaul asking where car dolly was as I returned it yesterday
GORDON PThe U-haul person is the one to answer the phone, but there was no delay in connect with him. He was very helpful and friendly.
Treat HYou guys are absolutely stupid and fucked for putting this under the wrong name when I specifically told you my name.
Bradley CKeep it up
Edward KDon’t change a thing
Mark GWhen i got there they did not have moving blankets available as per my order, the pick-up location had changed the day before based on a request from U-haul and they did not have blankets in stock. They called around, found some moving blankets sent a driver to pick them up and brought them to me at the rental location. This was very much appreciated!!
Rich OI would say: tell people how great this location treats customers. I was welcomed and my immediate needs were met. everything was made clear to me re. mileage, so there were no surprises when I went a little over.
Ed HVery quick service at action towing where I pickup truck up and friendly
Jeff IRefilling the gas after use became an issue. Before, I always went back and forth between gas guage and pump to make sure I put the right amount in. The fellow I rented from gave me a guage/scale from u-haul that told me how many liters to put in depending on where the gas guage was to get it back to 3/4 tank, so that I didn't have to keep going back and forth. I followed this scale accurately, and it overshot 3/4 tank by quite a bit. I had put in about $ 30 more than was required to bring the gas to 3/4 tank because of using their guage/ scale. I called customer service and they refused any reimbursment. So uhaul gives you a scale to bring the gas back to 3/4 tank, then when you follow that scale and it results in you putting in significantly more gas than would really be required, they won't reimburse you. That's fraud. Don't use the scale/ guage they give you on the piece of paper!! It's deceptive, puts more money in their pockets fraudulently, and I wonder how many hundereds of thousands of dollars or more uhaul has made fraudulently using this system?? Its' disgusting.
Paul ZNothing! Service was great. Connection to car and checking lights completed by staff. Easy drop off after hours was great
Paul GThis location was convenient and easy to find. Staff was courteous and friendly. Will use this location going forward!
Joe HThey had some computer issues. The trailer was left dirty but was swept out prior to me leaving with it. The entire check out was about 39 minutes long which I didn’t anticipate. But the guys were all pleasant and helpful.
Patricia SThe staff was knowledgeable, friendly and very accommodating. Looking forward to visiting this location again in the future. Thank you, Serge
SERGEPHILIPPEJ GExcellent service from Chris, the truck was clean, and ran very well. I would definitely use this location. 5 stars from me.
sidney hStaff were very friendly and helpful. They were most accommodating when the planned rental had not been returned by the previous customer.
Elizabeth CEverything was good!!
rob hHave other equipment available when it has been reserved on the order (hand and appliance carts).
Bradley WThis location was excellent and the staff behind the counter were very helpful.
Allen RI had ordered a 15’ and got a 10’ therefore I had to make 2 trips, from Madoc to port Hope I was not happy with my order, if you didn’t have a 15’ I should have had a opportunity to get the next size up, I also drop the truck off at 6:30 pm on the 11 of June,
diane tVery friendly and informative person at the front desk. Flawless experience. Thanks!
Sandra VThe gentlemen were respectful, efficient and friendly. Thank you!
Jennifer MThe van was clean with the exception of dog hair on passenger seat. The vehicle was ready for me to pick up on time. The staff was friendly courteous and very helpful. I would definitely rent again from Action towing. Well done!!
Debbie HThe website allowed us to book an appliance cart but when we booked the truck. When we went to pick up the truck and cart, the location had no carts. The attendent then had to call around to try to locate one for us. One was found, but on the other side of town. In total, it took an hour to complete the transaction. The website needs to have accurate accounts of equipment available.
Carrie WExcellent experience
moira lLet us leave without properly securing our car
Nicole DI dropped the trailer in the parking lot, plenty of room to do so. Nothing deemed to mention here.
Jeffrey BWas flawless for pick up and return
FREDERICK HWhen we arrived the truck was covered in snow (hadn’t snowed for a few days) the bed of the truck was filled to the rim with snow. When we turned on the truck it had low tire pressure and no windshield washer fluid. When asked to have this rectified and taken care of , we received a lot of attitude. Also, they are not following Covid protocols and are not wearing masks .
Jennifer GWanted a truck in Belleville but had to drive 20 minutes to Belleville. They gave me extra miles but nothing for my time Easy in and out location. Personnel were knowledgeable.
David Gvery personable employees
DOLORES DTrailer dropoff was confusing, rep at the dropoff location could not find my account until he was assisted by another person behind the counter. This individual commented, "This system isn't ours and it doesn't work very well. We have this problem all the time". I had to ask several people where to park the trailer because they were paving the parking lot and no one knew where to put anything. I understand that things beyond our control happen from time to time, but two bad experiences, hundreds of miles apart, by the same company have robbed me of my confidence in UHaul.
TAMMOV PStaff were prompt, courteous, polite and knowledgable. Vehicle was clean and ran great. I’ll be using this location to rent again should I need a vehicle in the future. Straight to the point answers and help, couldn’t ask for more. Thank you!
Tyler BThe guys were great and very helpful. I had no issues. They hooked it all up for me and was ready to go. Perhaps they could assist in making sure the light work properly lol. But overall everything went smoothly and I have no complaints
Marc PClearly notice the customer that the distance is calculated with mile, not kilometer.
Jianquan LI only wish you had more trucks to rent
Todd GOverall a great experience, no suggestions!
Irene FI was charged triple the price I was quoted!! No explanation, just charged to my card. I was only one hour late returning the truck, I realize there is a late fee of $20 which I was willing to pay… but it looks like I was charged a week not 24 hours!! Not happy!!!
Garnet DNot able to adjust mirrors, I believe it needs something like an Allen key to make the adjustment. Extremely difficult to see any vehicles coming up on either side. It was fortunate I had a second person with me to check in order to change lanes.
Gloria jCost was very high
Cheryl F