Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome storage facility to store your items and a friendly staff.
Angie Garcia
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Overall Experience
Rating:
4.0
Great service at both locations
Troy Nugent
Rating:
5.0
Customer did not leave a comment.
Todd Putnam
Rating:
5.0
Very kind and helpful . Highly recommend to all my family and friends
Jesse Olson
Rating:
4.0
smooth operators!!
Gilbert Garcia
Rating:
5.0
Excellent place. And great Management
Dyke Henderson
Rating:
4.0
The location is very convenient, there is not a lot of traffic to pull out into as you leave with your u-haul trailer attached.
David Galloway
Rating:
5.0
Customer did not leave a comment.
Zachary Verduzco
Rating:
5.0
I called and left a message to drop off and received a very prompt call back. Very much appreciated on a Friday afternoon!
David Todd
Rating:
5.0
Mary Weaver was great to us
daniel hinojosa
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Overall Experience
Rating:
4.0
DONT take google maps directions. you wont find then. enter on north end of the storage place.
ronald kyllo
Rating:
5.0
100% satisfied
John Hartofilax
Rating:
5.0
Make the auto drop off app simple. To many hoops to jump thru vs old fashion people service.
Timar Cuny
Rating:
5.0
Customer did not leave a comment.
Fred Richards
Rating:
5.0
Customer did not leave a comment.
John Hartofilax
Rating:
5.0
Everything was great
Will Adley
Rating:
3.0
The uhaul smelt awful and was not very clean.
Michael Grajera
Rating:
5.0
Nothing! Everything is great there
John Hartofilax
Rating:
5.0
Customer did not leave a comment.
Darrin Pachman
Rating:
5.0
Just keep doing what your doing.
John Hartofilax
Rating:
4.0
Customer did not leave a comment.
Angelica Gonzalez
Rating:
5.0
Thank you so much first of all for having Ms Mary working at your facility, she is a beautiful soul. And am second for the rental space. We truly appreciate all that was done for us.
Happy New Year
Regards,
Mary B
Mary Barron
|
Overall Experience
Rating:
1.0
The first location at move in storage never opened so we had to go to 3 other locations to get a vehicle. Horrible experience!
Margie Harshaw
Rating:
5.0
I will do business with Action storage again in the future,if needed
Dwayne Johnson
|
Overall Experience
Rating:
5.0
Just wanted to give thanks to Mary and all the help and friendly service she provided for us. If we need to use a storage facility again, we will definitely return!
Jesse Ramirez
|
Overall Experience
Rating:
5.0
Excellent and professional service.
Dyke Henderson
Rating:
5.0
The only issue i had was....i was from Houston and did not know how long i needed the storage for so i prepaid months ahead. I was advised that if i terminated early, i would be refunded the difference. I paid through 9/30/2022 but removed all items 9/9/2020. When i asked about refund of difference...i was told there would be none because i was month to month... if i need facilities again...i may not use this place because i did have dead crickets in my unit and also the refund i was advised about.....was cancelled...
Thank u
ursula deauvearo
|
Overall Experience
Rating:
5.0
Great Service. After I did a quick inspection of the trailer I noticed a screw in one of the tires and was immediately offered another trailer. I didn't have time to even develop a concern because it was handled in the spot. And that is a great feeling especially when moving your goods across the state.
Raul Vera
Rating:
5.0
Nothing everything is great
John Hartofilax
Rating:
1.0
Have who ever works for Uhaul be more clean, friendly. Place looked messy, dusty and because of the times we are in it should be clean, and inviting. This place was very messy and so much things around. Then they had no equipment to use. She didn't even help to locate to load boxes on a dolly.
Cinthya Rosario
Rating:
4.0
Had to wait for agent to get back from lunch. Other than that she was efficient and got us checked in with a credit for the equipment we didn't receive from originating location.
Christopher Lindsey
Rating:
5.0
Nothing. Keep up the great work!
John Hartofilax
Rating:
5.0
Customer did not leave a comment.
LaTricia Warren
Rating:
3.0
The lady that assisted us wasn't very friendly. She insisted she didn't have a reservation for us. But eventually found it. Then her loud cell phone kept ringing and she wouldn't silence it so we could conduct our business. Kind of rude in my opinion.
Jonathan Damwyk
Rating:
5.0
Great customer service, very friendly.
Carlos Sisniega
Rating:
5.0
Customer did not leave a comment.
RUBEN GARZA
Rating:
5.0
Customer did not leave a comment.
Corey Mikkelsen
Rating:
4.0
The only negative we had was that I had ordered blankets and when we picked up the truck, the blankets were not with it. I had to go to a second location to get the blankets.
Elaine Dodd
Rating:
5.0
Friendly and professional. Wouldn’t go anywhere else.
DALE UNDERWOOD
Rating:
5.0
Customer did not leave a comment.
Fred Bertsinger
Rating:
5.0
Customer did not leave a comment.
Rickey Kinzey
Rating:
5.0
ALL WAS AWESOME PERSONAL GREAT
Leonardo Hinojosa
Rating:
5.0
Good price and truck was a beast.
David Ibarra
Rating:
5.0
Customer did not leave a comment.
Janie Guerrero
Rating:
5.0
Customer did not leave a comment.
Oscar and Mary Del Toro
Rating:
2.0
I booked my uhual online to get it at a certain time. The representative is calling me before my time to go pick it up earlier. Mind you I picked my time because it works for me. The representative at the location had me show up early. I get there and I sign the contrat and representative tells me ok it's out there go get it yourself. I mention to the rep ok I never done it but I'll figure it out. I rented before and their people with help me hook up and they latch the trailer to their expectations. Who am I to be doing it, what if I do it incorrectly and damage the trailer or what if I injure myself trying to hook up the trailer in the parking lot. Thats all I have to say about it.
Cosme Cortez
Rating:
5.0
I seen nothing to improve, Mary who runs Action Storage does a wonderful job. She is so helpful, nice, professional, and gets the job done. We all need more like Mary in this world.
Greg Coleman
Rating:
5.0
Customer did not leave a comment.
Joseph Yarbrough
Rating:
5.0
Customer did not leave a comment.
Oscar Cantu
Rating:
5.0
Lady at desk was very pleasant and helped with trailwr. Would recommend their service to anyone.
Patricia Cullen
Rating:
5.0
Quick and very easy. Will return to use this facility for my rental needs
Orlando Rosa
Rating:
5.0
Customer did not leave a comment.
JAMES AGUILLARD
Rating:
5.0
Customer did not leave a comment.
John Hartofilax
Rating:
5.0
Lady that works there is over dramatic. We had our storage broken into and our vechicals vandilized serveral times And Mary accused my guys of breaking into our vehicles. They stole there tools. She told us we can't have old units on the ground and tells so to empty our work trailer but does not tell the other tenants to do the same. There are pipes and debris on the ground. The company that delivers to stores has trash that falls on the ground she doesn't tell them to clean. And the maintenance person does not clean either. Gates are always left open. we got tired of the thefts and her rudeness.
ROY CASAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Makayla Taylor
Rating:
2.0
The billing and payment issues we experienced were horrendous. We were misled and charged a significant amount higher than quoted.
Justin Thompson
Rating:
5.0
Customer did not leave a comment.
John Hartofilax
Rating:
5.0
The staff was always great! If I need storage again, I will be back as long as the same lady is running it!!!
Charity Allen
|
Overall Experience
Rating:
5.0
Friendly and efficient. They had all my paperwork and trailer ready to go when I arrived. Great place I'll be sure to use their services again .
Randy Garcia
Rating:
5.0
Mary is the best
Leslie Lockwood
Rating:
5.0
Customer did not leave a comment.
Cayce Berryman
Rating:
5.0
Customer did not leave a comment.
Jaime Ramiro
Rating:
5.0
Associate made this process as smooth as possible. So thankful returning the truck after a long move was easy and simple
Megan Frisbie
Rating:
5.0
Customer did not leave a comment.
Cristina Fabregas
Rating:
5.0
Customer did not leave a comment.
John Starns
Rating:
4.0
Staff was rude over the phone and wanted there demands met, however in person there attitude seemed to change. SPID location staff seemed uninterested in helping and were not clear with going rates of renting trucks.
Austin Remmers
Rating:
3.0
Customer did not leave a comment.
Daniela Aguirre
Rating:
3.0
The website was awful I checked 3 times that I did not want insurance the $85 insurance I wanted the $25 insurance and I was charged for the 85 anyway not happy at all.
vicki nielsen
Rating:
5.0
The manager she was so nice
Alan Parker
Rating:
5.0
Excellent service and very efficient.
Manlio Medellin
Rating:
5.0
Customer did not leave a comment.
Luis Trevino
Rating:
5.0
Very helpful
KAYLE MARIE MORA
|
Overall Experience
Rating:
5.0
The staff was extremely helpful and on a couple occasions they had to remind us of our payment being due. They are great.
TERRY RIGGS
|
Overall Experience
Rating:
5.0
We were very satisfied. Mary at front office was just so helpful and friendly.
ANGIE ALMANZA
|
Overall Experience
Rating:
5.0
Great people to work with,very friendly,price just right,excellent service
MANUEL GUTIERREZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel hinojosa
Rating:
5.0
The business was extremely well managed and the manager ran a tight ship and was on top of everything and would be a manager I would hire if I owned the business.the manager,Mary, was very cordial .
WILLIAM HOWORTH
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Randy Harris
Rating:
5.0
Best place ever. Mary really took care of my moving needs and made it so easy for me.
DONNA WOODRUFF
Rating:
5.0
Customer did not leave a comment.
Rating:
5.0
Mary was a great help, she was able to find us a u-haul truck when no one else could.
Great service, great u-haul location
Danny Weaver
Rating:
5.0
Customer did not leave a comment.
Daniel Elzner
Rating:
2.0
Customer did not leave a comment.
victor castro
Rating:
5.0
Mary at Action Storage was excellent. She helped us select the right truck and made sure it was there when we were ready to pick it up. Drop off was simple and easy. Have used them before and will again, when needed!
Carolyn Payne
Rating:
5.0
Customer did not leave a comment.
Paul Jalomo
Rating:
5.0
Customer did not leave a comment.
Ricky Emery
Rating:
5.0
Customer did not leave a comment.
David Martinez
Rating:
5.0
Customer did not leave a comment.
Xavier FLINT
Rating:
5.0
Customer did not leave a comment.
Diana Ramirez
Rating:
5.0
Excellent and cheerful assistance from renting agent Mary. Couldn't ask for more accommodating service and flexibility. Everything was perfect. Thanks Mary!
MICHAEL MAXEY
Rating:
4.0
Customer did not leave a comment.
East Foundation
Rating:
5.0
Friendly and a home town feeling. Not like a corporate store.
Michael Doss
Rating:
5.0
Customer did not leave a comment.
Ermett Mueller
Rating:
5.0
This, too, was a great service experience. Site manager was very personable & accomodating.
Karen Hayes
Rating:
4.0
See other comment
THOMAS KASPAR
Rating:
3.0
I made a reservation on line. When I arrived at storage office the unit I reserved was no longer available. The lady in the office was able to accommodate me with another.
Privacy Request
|
First Impressions
Rating:
3.0
Clean but definitely not that clean. No bugs or dirt but concrete chipped and wall not tight with floor.
Privacy Request
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
EDDY PADILLA
Rating:
3.0
This is a storage area and the elderly lady that helped me was courteous and most helpful. My only complaint is that she had no one to help us hook up except a maintenance man who did not check the lights. So I checked the lights and none were working. As the fault was my "box" was not working properly I had to have a replacement so she referred me to another uhaul location on Port Street for repairs. The General manager Danny was excellent in helping us sort out the problem and he put on a new box for me and also had to replace a light. However after checking all lights we found that the left turn signal only operated the left top light, and the right turn signal only operated the right lower light. As I was needing to get back to Houston, I told Danny that I would take it as I had to be heading out soon. So experience was ok, but lights should have been checked for proper operation when it was checked in from last usage.
JOE THOMPSON
Rating:
4.0
Customer did not leave a comment.
MITCH FARLEY
Rating:
5.0
Mary Weaver and Dike Henderson are the best. Highly recommend to anyone.
richard shepperd
Rating:
1.0
I was very upset to find out that I had to pick up my uhaul truck at a different location then I had booked online. If a truck isn't available then it should give you the option of choosing a different size at the specific location you are trying to get re truck at! When you charge per mile I chose the truck which was going to be best for us! Driving across town to have to drop it off at almost midnight wasn't something we looked forward to after a hot day of moving our entire house to our new home!
ANDREA BURROUGHS
Rating:
5.0
Customer did not leave a comment.
TONI DAVIS
Rating:
4.0
Customer did not leave a comment.
VICTORIA WOODFORD
Rating:
5.0
Customer did not leave a comment.
JENNIFER GRISSOM
Rating:
4.0
The site is clean and neat. It is secure and the management is very friendly and courteous.
Thank You!
Privacy Request
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First Impressions
Rating:
4.0
If all of your people were like Mary, you would be very fortunate . We enjoyed doing business with her
JAMES GARRY
Rating:
1.0
The truck could not go over 45 miles . I had to cancel my trip. The truck drove terrible .
Mauricio Banuelos
Rating:
4.0
Easy to arrange reservation.
Privacy Request
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First Impressions
Rating:
3.0
the pick ups was not the same place as i had reserved, the truck was not the size i reserved. Final price was not the same as the price that i had been quoted in the internet.
GUSTAVO VILLALTA
Rating:
5.0
Perfect location. Friendly staff. Easy to get to. They had everything we needed. Highly recommend them.
DYKE HENDERSON
Rating:
3.0
The people that rent the equipment need to know more about the systems that their using not over charge just because it was put on the reservation that way.
Brandon Willingham
Rating:
4.0
Customer did not leave a comment.
RANDOLPH SYKORA
Rating:
5.0
Mary was very accommodating and cheerful. Made the whole experience enjoyable
RUSSELL CONSTRUCTION
Rating:
5.0
Very friendly and helpful staff. Highly recommend.
richard shepperd
Rating:
5.0
Wasnt able to use cause furniture got sold but GREAT customer service and reasonable prices.