Customer Reviews for ACT Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

We received excellent service picking up 5he trailer and returning it. Thank you so much.

Rating:

1.0

I learned during the day after the rental that the ACT location has the worst U-Haul reputation in Tulsa. Parking lot shared with neighboring business who would rather not have U-Haul customers on their property. This needs signage on U-Haul's part to prevent hard feelings. Young man from neighboring business was quite aggressive and angry about U-Haul customers being anywhere near his place. Moving pads I ordered were not on truck. Lock on back was unlocked. This was an after hours pick-up so the keys were locked in the back of the truck. No signage telling me that I had to leave the lock on sight, and no obvious reference to this on the check-out material . I tried to turn in lock in OKC. Was notified that I would be charged for the lock. This did not have to happen. Check-in took over two hours. App did not work on my 1 year old Samsung phone. On phone with customer service because of this for most of the check-in. They failed to advise me to leave the lock on site too. Disconnected from customer service with no call back from them. My prior U-Haul experiences have all gone much more smoothly than this. These experiences all involved a physical check-in with U-Haul staff. I would not recommend checking in via the website to anyone. Lady who checked me in at OKC was competent and helpful. What do I have to do to have the rental for the non-existent pads removed from my bill? I am really not interested in paying for the lock that I tried to turn in at the OKC location because there were no instructions in the material or on the truck to leave it at the Tulsa site.

Rating:

5.0

Great van. Ran great and it did everything I needed. I’d recommend this location to anybody.

Rating:

2.0

Nobody there at 2pm very limited parking

Rating:

5.0

Timely delivery. Helpful information on products not available at uHaul. Friendly service. Discussed options for next truck rental. Speedy pickup and out on the road.

Rating:

5.0

Outstanding business. They handle all aspects of our rental easily and very nicely. Highly recommended. thanks shawn

Rating:

5.0

The problem for me is on the side of the van we rented twice in the last month and on the side of the truck says $19.95 a day plus mileage. On the website it says for extended mileage $0.29 a mile from the regular $0.79 a mile. And when I went to drop the van back both times it jumps to $79 a day plus mileage. Its not the locations fault it is u-hauls fault. If you looked up my husbands name in u-haul. You would see in 2017 -18 & 19 we used to rent all the time from u-haul and then we just stopped and switched to hertz because there vans are $55.00 a day no extra fees. Hertz has been booked so we used u-haul again. Because of the crazy mileage fees we were charged and not knowing if it is going to end-up being $19.95 a day or $79.00 a day when you drop the van back off. WE WILL NO LONGER BE USING U-HAUL MOVING TRUCKS OR VANS AGIN IN THE FUTURE. IF HERTZ IS BOOKED, I WILL JUST BUY A CHEEP VAN NEXT TIME. THANX Angela Lense

Rating:

5.0

Dan was great.

Rating:

5.0

Very professional, answer all questions, awesome customer service. Very happy with the experience

Rating:

5.0

Customer service was great!

Rating:

5.0

Thankful for the quick in-person help when we had trouble with the app! Extremely nice and helpful. We appreciate it!

Rating:

4.0

Well organized and excellent communications prior and thru rental

Rating:

4.0

the rep was very accommodating. Had a narrow time slot and he made sure everything was ready.

Rating:

1.0

Answer the phone. The low tire light came on before I left and I couldn’t get ahold of anyone at the storage office or on the UHaul side of things. 30 minutes after my pick up time, I finally decided to just go to my destination. Luckily nothing happened. I also didn’t receive my contract until AFTER my purchase and after I dropped my van off. I had no idea how much gas to put in the vehicle and probably put too much in. Also, the site should request a contact BEFORE you get the vehicle, not when you pick it up. That put me 20 minutes behind my schedule waiting to get a second contact approved. I will not use the UHaul service again.

Rating:

5.0

Everything went well. Great staff.

Rating:

4.0

Very personable and friendly. Excellent service.

Rating:

4.0

I dropped the trailer off on a Sunday so no one was there. Nice big parking lot and easy to drop off at.

Rating:

5.0

Very friendly and fast.

Rating:

5.0

No contact return was awesome. Drop off and go!

Rating:

5.0

Dan did an excellent job. Wouldn’t change a thing.

Rating:

5.0

Great way to do the transaction through the website or app.

Rating:

3.0

This location needs more parking. Very crowded situation. No one is on site to direct where to park the truck.

Rating:

5.0

Picked up unit at JP Auto Body. Great people

Rating:

2.0

There was no where to park the truck and no one there even though sign said open. I had to park inside the storage facility gated area because the was no signage where to park since front of storage was full.

Rating:

3.0

Didn't wind the chains. They both broke halfway. Had to get them replaced at the Amarillo Service Center (They did a GREAT job getting me going quickly)

Rating:

5.0

Dan thank you for being so helpful

Rating:

5.0

Very satisfied

Rating:

5.0

Everything went smoothly.

Rating:

4.0

Overall great service and equipment. Easy to deal with

Rating:

5.0

I would recommend the trailers come with jacks attached in case there is an emergency requiring a loaded trailer to unhitch from the vehicle. I also believe the trailers need to be designed to handle speeds greater than 55 mph. Those were sufficient 20 years ago. Now with higher speed limits it has become unsafe to drive that slow.

Rating:

5.0

No problems, 5 stars, was treated extremely well .

Rating:

5.0

The owner was beyond sweet and opened on his day off so we could come get the truck and stay on our "moving schedule" He made the process so easy fast we were in and out in no time. Without his kind gesture it would have taken us twice as long to move to Texas.

Rating:

5.0

The help at this location was great, courteous and friendly.

Rating:

5.0

Dan was great

Rating:

4.0

Very friendly got me and out quickly explained everything and showed me how to use it

Rating:

2.0

I reserved the trailed over a week in advance for 9 days, I went to pick it up and the tires were in bad shape. The Uhaul rep there told me that he didn't have another trailer but if I would drive across town 20 miles they would change out the tires or give me a different trailer. I do not feel it is my responsibility to take the trailer to have serviced. It should have been ready and checked out before I got there. I took it across town and explained the situation, I needed the trailer that day! That Uhaul center gave me a complete different trailer in good condition. I called and posted a complaint, was redirected a few times and finally the Rep. from the zone I live in, Kelly I think was his name, called me back. He apologized and said he would look into it. He offered to reduce my daily rate by $4.00 per day. However when I was billed, they discount was not applied. Not real happy with the experience. ACT Storage's U haul rep is terrible and is not concerned about the customer.

Rating:

4.0

The interior of the truck cab was dirty with food condiments and trash. The box had dirt and other discarded small items, inside.

Rating:

1.0

We reserved a storage unit at this location and the day of we found out it was no longer available!

Rating:

4.0

When they say New Sapulpa Rd. Give highway no. With it. When he did we found it imediately. Our daughter lived there. She only knew highway 66 Sapulpa.

Rating:

5.0

We want to say a great big thank you to everyone we dealt with pertaining to our renting a uhaul truck, because they were all SO PLEASANT to work with, & even went above & beyond to help us make our moving experience easier!! We couldn't have been more pleased by the excellent level of service that we received!! We would definitely use uhaul again in the future & would most assuredly recommend uhaul to our friends & family!!:)

Rating:

4.0

Keep your reservation as promised. I rented a truck from a location close to where I was moving from. Received a call from uhaul the morning I had reservations to pick up the truck. Was told the truck I had reserved was not going to be returned in time and would need to pick up a truck from another location. This location was quite a bit further away from the original reserved location.

Rating:

3.0

Dan was very helpful. I was lost and I called him 3 times for directions. He was very helpful.

Rating:

4.0

The manager at this location was most helpful. The truck was easy to drive and worked well for us.

Rating:

2.0

Quicker transactions and Equipment that isn't falling apart.

Rating:

5.0

Nothing

Rating:

2.0

went to pick up rental and buisness was closed. dealer left note on door with phone number, called it was told he would be back in 10mins ended up waiting 30. rental was fine just very unprofessioonal.

Rating:

2.0

I called the local uhaul number to get instructions on where to drop off the truck and trailer. After arriving at this location, I went into the office and found that no one was present, but the office was unlocked and the gate was open. I walked along the front of the premisses of the storage facility to see if any staff was present. There were many boxes and trash laying along the sides and back of the storage buildings. I didn't see anyone and went back to the office, which was still vacant, and stunk of cigarette smoke. I called the number on the billboard for the storage/uhaul facility and got a voice mailbox. I then called the uhaul number back and informed them that no one was present. I was instructed to leave the keys and a copy of the paperwork, which I did. I parked the truck along the side of the storage building, infront of another uhaul truck and left.

Rating:

5.0

The guy was very helpful, and helped hook up the trailer to my car.

Rating:

4.0

Excellent customer service!