Customer Reviews for Acosta Autobody
(U-Haul Neighborhood Dealer)

648 reviews

Hwy 56 & Hwy 13   Camrose, AB T4V1X4

(780) 679-0920

Location Hours

  • Monday - Friday:
    9:30 am - 1:30 pm / 2:30 pm - 5:30 pm
  • Saturday:
    10 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(780) 679-0920

Hwy 56 & Hwy 13
Camrose, AB T4V1X4

Services at this Location:

Location Hours

  • Monday - Friday:
    9:30 am - 1:30 pm / 2:30 pm - 5:30 pm
  • Saturday:
    10 am - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Wiper blades were no good. Didn't clear the window during it raining. Very difficult to read speedometer with the design it has. Interior lights in the box didn't work for loading and unloading. Pick up and drop off locations so far away from needed locations. No bathrooms inside a dirty and smelly room used for renting the uhaul.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Karrie L. 
Rating:
3.0

The office was closed on pick up date so I tried to use the online account to pick up. It wouldn't work for me, didn't recognize me even after I'd spoken to someone the evening before to have my info updated. So I called to 1-800 number and got told there'd be a 45 minute wait to talk to someone, which would have put me and hour past my original pick up time and would have cancelled my rental. A kind gentleman with and iPad came up and said he would help, even though he wasn't supposed to. He helped and got us on our way an hour later than was originally agreed upon. Then when I dropped the truck, magically, it was no problem to do that with my smartphone but when I tried to call them again to make sure they knew it was returned on time, I waited for ten minutes to get hung up on. So I called again, waited fifteen minutes to talk to someone and got hung up on AGAIN!!! I will never rent a UHAUL again unless I can actually talk to a real person at a real office or pickup location. Your online service is RIDICULOUSLY AWFUL! I just want to know when I'm going to get my receipt. It was far too expensive for, what they tell you will be 24 hours! Then they sent a text saying I had to return it by 8:30 am, when I didn't even drive away with it until 10:00 am the day before. Not impressed. Never again. There's gotta be a better system.

wanda W. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
1.0

I look on my visa and a extra11.05 added no reason told Returned clean and as much fuel as when we CC picked up

Jason T. 
Rating:
5.0

Customer did not leave a comment.

PRAKASHCHANDRA S. 
Rating:
2.0

Done trailer drop at night and did not see anyone which was very convenient but the drive way in there was very muddy from the rain that we had all that day so to be fair I am sure the driveway is probably great on better days. Otherwise I would have gave it an excellent rating.

Clayton H. 
Rating:
5.0

Customer did not leave a comment.

Twyla A. 
Rating:
3.0

Too far out of town

Kelly F. 
Rating:
3.0

Customer did not leave a comment.

Nigel D. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

Customer did not leave a comment.

BRENT B. 
Rating:
5.0

The customer service I received from Jose at Acosta in Camrose was excellent but 3 emails and a phone call from a distant U-haul rep weren't really necessary to initiate the transaction/sign in online..

Don C. 
Rating:
4.0

Customer did not leave a comment.

tom R. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
3.0

Customer did not leave a comment.

Gloria T. 
Rating:
5.0

Nothing much. Everything went very smoothly!

Cory V. 
Rating:
3.0

Employee was extremely helpful and he was also very nice to deal with.

Twyla A. 
Rating:
5.0

Customer did not leave a comment.

Syed F. 
Rating:
5.0

I love his service and very friendly,

Michael P. 
Rating:
5.0

We've rented from many U-Haul locations - Acosta Autobody was the best of the bunch.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Mary Anne V. 
Rating:
4.0

Dropped off after hour

tom R. 
Rating:
5.0

Customer did not leave a comment.

NEAL M. 
Rating:
5.0

The road in is very rough but the customer service is top notch.

richard T. 
Rating:
5.0

Customer did not leave a comment.

NEAL M. 
Rating:
4.0

Customer did not leave a comment.

Rachel D. 
Rating:
3.0

Customer did not leave a comment.

Kelly V. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

NEAL M. 
Rating:
2.0

I found the rep to be combative with everything I said. We arrived at 12:40. He said we were late. I said they close at one according too the website, he said that that is wrong. I said well how are customers suppose to know this if they look at website and he said thats not his problem.

Roxanne F. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
4.0

Customer did not leave a comment.

Robin U. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
1.0

For someone at Acosta auto body to actually be there or arrange for someone to be there and answer the phones

Karen M. 
Rating:
5.0

Everything was great thanks

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Natalie W. 
Rating:
5.0

I don't need any improvements Service was great when I picked it up and returned it I would definitely rent from there again

Lawrence B. 
Rating:
3.0

Customer did not leave a comment.

Samantha B. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Adriaan V. 
Rating:
5.0

Very helpful agent.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
3.0

This location was not open when my truck was due. And I couldn't get the return app to work for me, so I called and was treated very well by the person I talked to. All in all, things worked out quite well.

James F. 
Rating:
3.0

Customer did not leave a comment.

Nora-Lee R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
3.0

He was very pleasant and efficient. The front deck is a hazard. The truck was clean and sanitized. It was perfect for the job.

Janet R. 
Rating:
3.0

Not sure what to say. Came during business hours. No one was at the location

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Freda Y. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Manager was very helpful

Godwin K. 
Rating:
5.0

Great customer service!

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

Barb B. 
Rating:
5.0

Customer did not leave a comment.

Breanna J. 
Rating:
4.0

Jose was very friendly and helpful. I booked my U-haul online but Uhaul could not promise me that I would have a truck on the day that I requested. I called Jose directly. He confirmed my booking and even bumped it up a few days with no issue. Great service!

Gordie L. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Spiros P. 
Rating:
4.0

Customer did not leave a comment.

Robyn K. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Mr. Acosta , the U Haul representative, is very professional and very courteous. He explained all the details of the rental procedure and was very efficient as he registered me for the rental. The truck I rented was exceptionally clean and ready to go. This is the second time I have used this U Haul location and I will do so again.

Don G. 
Rating:
4.0

Not much, I would use UHaul again

Shilo W. 
Rating:
3.0

Customer did not leave a comment.

Karen C. 
Rating:
3.0

Customer service was great

Jody G. 
Rating:
2.0

The place was dirty, and the inside of the cab of the truck was not very clean nor was the outside of the truck especially the front windshield, which was full of bugs. The air conditioner did not work and the drivers front head light was missing it's bottom bracket and was bouncing during driving.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
3.0

It was ok it's the only UHaul available.

Lesley H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Syed F. 
Rating:
4.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

I'm looking at booking the 6Ã-12 trailer again in the future, and possibly a motorcycle trailer. It would be awesome if you had small enclosed motorcycle trailers to rent, so the towed motorcycle would stay clean.

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

Customer did not leave a comment.

Owen C. 
Rating:
4.0

Service was good

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Walter V. 
Rating:
5.0

Jose was very friendly and helpful ! It might be a good idea to have a UHaul sign near the correct turnoff to Acosta, as I turned into the first business off of the highway. But otherwise it was a simple return.

Catherine A. 
Rating:
4.0

Great equipment and very good customer service.

David S. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Customer did not leave a comment.

Rolande S. 
Rating:
5.0

The owner and his son were great will return again !

Ryan D. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Air conditioning did not work but the vehicle and customer service there was fantastic

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
3.0

Lot could use a grader to get rid of the mud patches along the “roadway” but otherwise a sound location.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Laird B. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Always great service. Thank you.

Ben B. 
Rating:
3.0

Customer did not leave a comment.

jerry R. 
Rating:
4.0

Trailers should be clean when we receive it inside and outside. Also when dropping off after hours and unhooking by yourself the trailer should have a jackstand supplied with it to get it off the truck receiver to heavy for most people to lift.

Marty L. 
No reviews have been submitted for this location.

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